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Reviews of Panorama Retreat & Resort

3.5 out of 5
Panorama Retreat & Resort
180 Olinda Creek Road, Kalorama, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 24 out of 55 reviews" "
Rating 8 - Good. 18 out of 55 reviews" "
Rating 6 - Okay. 10 out of 55 reviews" "
Rating 4 - Poor. 2 out of 55 reviews" "
Rating 2 - Terrible. 1 out of 55 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Val

Travelled with partner
Liked: Cleanliness, staff & service
Very small bathroom, Bed just comfortable
Stayed 2 nights in May 2024
Response from Melinda on May 19, 2024
Thank you for taking the time to leave us a review Val.

6/10 Okay

Elaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location, clean rooms, close to Olinda and Sassafras. Very handy for exploring the Dandenong Rangers. Staff are friendly. The communal lounge and Pool table were a great bonus. Downfalls - no fridge or microwave in room. We were also booked in the same night as a wedding party, so the after party took place in the rooms beside our's, as well as the courtyard beaide our window, so I was kept awake most of the night, which left me rather angry with a big day of driving and walking ahead of me.
Stayed 1 night in Feb 2024

10/10 Excellent

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Kelsey

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The customer service from staff was great and I cannot fault but a few things to note. On booking we weren’t notified that access was via a dirt road. The breakfast inclusion was disappointing with only cereal, toast and fruit, not hot food. We opted for twin beds and when we moved one we were horrified by the thick dust under the bed that had clearly not been cleaned for months, the shower door did not close and there was an awful smell coming from drain. Our handle on the door broke and locked us inside the room but thankfully staff acted quickly. Disappointed that there was not even a small fridge in the room to keep a bottle of water cold. Pool was a comfortable temperature but needed a really good clean and no lines marked on the tennis courts.

8/10 Good

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Very friendly and accommodating. They are set up as a conference centre. No fridges in the rooms if you want to keep things cool. Beautiful grounds.
Stayed 1 night in Sep 2023

10/10 Excellent

Nandkumar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and in the middle of dense bush land
Stayed 2 nights in Sep 2023

8/10 Good

Laura

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The area is beautiful & the room was adequate for my needs. But the shower was difficult... the water was either freezing or scalding, with little water pressure.
Stayed 1 night in Aug 2023

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great surrounds & privacy
Stayed 1 night in Aug 2023

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We were looking for accommodation in the hills for a work trip, this was by far the most convenient. The staff are friendly and the rooms comfortable. I would highly recommend
Response from Country Place Reception on Jun 24, 2023
Hi Rebecca, Thank you for your feedback on our property and we're so happy to hear that you enjoyed your stay. Looking forward to welcoming you back in the future. Kind Regards Country Place Reception

8/10 Good

Grace

Liked: Cleanliness, staff & service, property conditions & facilities
We had an issue with lights in our room. We were promptly moved to another room.
Stayed 1 night in May 2023
Response from Jason - Operations Manager on Jun 3, 2023
Thank you for your review. I'm sorry we had to move you but glad you enjoyed your stay. We hope to see you back soon.

8/10 Good

Kristell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff. Very happy
Stayed 1 night in May 2023
Response from Jason - Operations Manager on May 20, 2023
Thank you so much Kristell.I'm so glad you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Very quiet apart from the wildlife but it's to be expected and plenty of fresh air. Very nice place.
Stayed 1 night in Nov 2019

10/10 Excellent

B, Melbourne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money. Pleasant staff. Overall I highly recommend it.
Stayed 1 night in Jul 2019

8/10 Good

Kylie

Clean but expensive
Very clean room. A little expensive for how basic the room/service was.
Stayed 1 night in Sep 2018

8/10 Good

Broggo

Liked: Cleanliness, staff & service, room comfort
Quiet and relaxing
A real hidden gem for a great quiet stay. Easy reavh of tourist and dining options
Stayed 1 night in Jun 2018

2/10 Terrible

Graham, Shepparton

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Disappointing
Was only given a 3 star room, only one towel provided for 2 people, was interrupted during the night with someone entering the room, loud conference party music from 8:30 to 10.
Stayed 1 night in Nov 2017

8/10 Good

Sue, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Country place was very welcoming, clean and comfortable. The staff were friendly and the location was tranquil. I highly recommend staying here.
Stayed 1 night in Sep 2017

10/10 Excellent

d, Sale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Lovely place, suited our needs. Lovely and clean and minimalist furniture, but had all one would need. Nice and spacious room.
Stayed 1 night in Jun 2017

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely setting. modern venue
Really terrific venue. Could see some amazing weddings or company conferences happening there. But equally, it was a lovely place for a couple's getaway. Our room was 14B which felt a bit like a nicely renovated basement! Roomy and light, though. The only realy compaint I have was that there was no outside light over the doors to the two rooms we were in so it was a bit dicey making our way in at night. Otherwise, first class! Thank you.

8/10 Good

Marg, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful location
Beautiful location - room was quite small, but bed was comfy. We were staying overnight - going to a wedding in the area - we booked a taxi and had to pay a $20 surcharge due to the location (mountain taxis). Not the property's fault but something to consider if you are planning to go out for the evening. Room was basic - but clean.

6/10 Okay

Dianne, Gippsland Victoria

Liked: Cleanliness, staff & service
Basic room but nice location
Generally an okay place to stay for a very short time. TV was located near the ceiling and too high to watch with comfort. Fridge seems to be a after thought. Only 1 chair was provided to sit on but it was a double room with 2 people. Room was small and cramped. A little out of the way for tourists but okay if you wanted a night away. Seems to be catering more for functions or the like with ground floor containing massive rooms for large numbers. No private or intimate seating areas. Grounds were very nice and large with good views. Finding a nice place for dinner locally was difficult. Don't think I would go there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable stay
Close to many cafes and restaurants lots of things to do nearby

10/10 Excellent

Kate , F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff and beautiful surroundings
Great location- perfect get away. Would have loved to have stayed even longer. Beautiful open fire place too

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Not a Saturday night for a celebration
A few days before th booking I received an email explaining how to get into the room. The key was to be left in a meter box. As I was concerned at this, I rang the next day and spoke to an extremely helpful and friendly woman. This put my mind at rest, even though there was to be only one other couple in a cabin nearby. Driving down a windy, unlit and dirt road was a concern, because to have dinner and come home in the dark could be a challenge in an unknown area. However when w arrive to the deserted complex, it did look lovely, very good surrounds. However the room was very disappointing. It felt damp and smelt of mildew. It is obviously closed up a lot.When we came home after dinner, we would have to turn a heater on then. Cold and miserable at 8 or 9pm. It felt like a deserted hotel with old walls with new paint. This was to be a romantic couple weekend. We left when we decided we would be better at home! This was to be our Reward night after many bookings. Very disappointed. The place may be good for a Conference, but felt like a school camp and definitely not for a couple's night.

8/10 Good

Tracy, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, friendly reasonably priced hotel
Stayed here overnight with friends. Hotel is clean and comfortable. Gardens are well maintained. Down side is no bar to have a wine or coffee. No snacks/ meals available either.

8/10 Good

Geoff, Bendigo

Liked: Cleanliness, staff & service
Two nights in mountain-top beauty
We stayed at the Country Place for two nights in late November 2015. The hotel's gardens and common-area facilities are excellent and well-stocked; the availability of coffee, teas and chocolate 24-7 is a nice touch. The staff were welcoming and the neighbourhood peaceful. On our first night, we basically had the entire place to ourselves. Probably because of the lack of guests, it seems the departing night manager forgot that we were staying and so turned off all the lights in our wing! It made for some entertaining fantasies about the zombie apocalypse! The following morning, the reception staff member was extremely embarrassed and apologetic about the lights and organised a complimentary fruit basket for our room to emphasise just how sorry the manager was for the oversight. Such gestures go a long way towards making up for small errors and overall there was no harm done. A couple of surprising things was the absence of a mini bar fridge, which would have been convenient for us, as being vegan, we usually bring much of our own food when we travel, because of the lack of available vegan eateries. So, how do you keep your Soy milk cold when there's no fridge? The other surprise was just how small the en-suite was. The space between the hand-basin and the shower was ridiculously small! Should we stay again, we'll certainly ask for a room with a proper bathroom attached.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic comfortable hotel
Stayed for a wedding, great part of the world, comfortable hotel for price

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful location and thoughtful staff
The hotel is well situated in the heart of the Dandenongs. The room was spacious, well laid out and comfortable with a view over the forest. Staff were helpful and quickly acknowledged an error they'd made, ensuring that I was looked after and compensated for the inconvenience. I'd definitely stay here again and highly recommend it to others.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. View was not as spectacular as I'd hoped for.

6/10 Okay

Stephanie, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean basic rooms. Beautuful surroundings.

10/10 Excellent

Heather, Newport, Vic

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots to do and see in the Dandenong Hills
Had a lovely weekend at the Country Place. The grounds are beautiful this time of the year. After dinner, we relaxed in the lounge with an open fire and a glass of red watching the last 1/4 of the footy. Chatted with the very friendly staff. Lots to do there, play pool, go for a swim (outdoor pool)maybe a hit of tennis or just enjoy a walk in the fresh air. Great region to spend a weekend exploring.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place for a quite getaway
the receptionist at the desk could not help us enough she had a very pleasant nature, the only thing i could say is the hot water was just Luke warm not hot enough

8/10 Good

Michael, Geelong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet Spot
Nice, modern, comfortable hotel in semi-rural setting on the back of Mt. Dandenong. No breakfast available which was slightly disappointing.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
It was very nice

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay, but in the middle of nowhere!
We needed a place to stay because we were going to a concert at a winery nearby, most of the other places were booked out and this seemed really nice. The rooms were great and it was a fantastic place to stay, the only problem is that it is in the middle of nowhere! At one point we even had to drive on a dirt road to reach the hotel. No where nearby to walk for a coffee unless you wanted a really long hike! Great for a 1 night stay or a romantic getaway, but if you want eats/drinks nearby this place may not be for you. Overall a lovely place to stay

8/10 Good

Al, Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scenic view from everyroom
The hotel is in a lovely location with beautiful views from every room on the 2nd floor.

6/10 Okay

lisa

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Roger

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Facilities: No hair dryer no curtain; Value: Average price, Only1coffee&3 tea bags ; Service: Professional; Cleanliness: Lacking;

10/10 Excellent

Timothy, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Brand new; Value: Great deal; Service: Friendly; Cleanliness: Spotless; There was a great park just up the road that I spent quite some time at.

8/10 Good

Peter, Mooroopna. 3629

Liked: Cleanliness, property conditions & facilities, room comfort
short stay
We only needed a room for the night, so that we could attend a family wedding at another venue and we found the room excellent for the price as most other places were far too expensive.

10/10 Excellent

lorry, gippsland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
travelled 250kms thinking meals would be available at an extra cost but none available.Had we known we would have eaten first than travelled on to Country Place.

6/10 Okay

Susan, Australia - NSW - Sydney

Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Louise, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in bush setting close to amenities
Had a lovely stay in quiet bush surronds with a short drive to shops and tourist destinations

10/10 Excellent

Craig, Australia - NSW - Regional NSW

Liked: Cleanliness, staff & service, property conditions & facilities
Value: We were upgraded; Service: Go the extra mile, Attentive ; Cleanliness: Spotless; Like to have been able to stay longer

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Unless you're at a conference don't bother!!

10/10 Excellent

Brittany, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Top of the line; Value: Fantastic; Cleanliness: Beautiful;

10/10 Excellent

Penelope, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Good; Value: Affordable; Service: Outstanding; Cleanliness: Pristine;