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Reviews of Lanbruk Richmond Hill

3.5 out of 5
Lanbruk Richmond Hill
79 Bridge Road, Richmond, VIC

Reviews

9.6

Exceptional

Rating 10 - Excellent. 107 out of 135 reviews" "
Rating 8 - Good. 25 out of 135 reviews" "
Rating 6 - Okay. 3 out of 135 reviews" "
Rating 4 - Poor. 0 out of 135 reviews" "
Rating 2 - Terrible. 0 out of 135 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kerri, Findon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lanbruk is a small, quiet and well equipped apartment hotel. Brilliant for Epworth Hospital. Trams out the front. Sadly, Bridge Rd has seen better days, but plenty of cafes, some really good shopping, supermarket handy for the apartment kitchen. Train just around the corner. A really handy location for a stay in Melbourne.
Stayed 4 nights in Apr 2024
Response from rob on Apr 10, 2024
Hi Kerri,Thanks so much for your fantastic review. We hope to see you again when your next in Richmond. Regards. The Team @ Lanbruk

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean and well appointed, we were made welcome and enjoyed a comfortable stay.
Stayed 1 night in Apr 2024
Response from rob on Apr 10, 2024
Hi David,Thanks so much for your fantastic review. We hope to see you again when your next in Richmond. Regards. The Team @ Lanbruk

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Clean, comfortable and quiet. Good location and friendly non intrusive staff
Stayed 2 nights in Apr 2024
Response from rob on Apr 10, 2024
Hi Darren, Thanks so much for your fantastic review. We hope to see you again when your next in Richmond. Regards. The Team @ Lanbruk

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Roberto thanks for taking such good care of us after our international flight!! Great hotel to explore and trip the city from.. outside of the fringe tourist hotels. Absolutely recommend and would stay again. Roger from Toronto.
Stayed 4 nights in Mar 2024
Response from Rob on Mar 26, 2024
Hi Rodger, You are very welcome and I hope to see you in Australia again one day.Take care and safe travels

8/10 Good

Brooke

Travelled with group
Liked: Property conditions & facilities
Nice apartments, clean tidy. Would use again. Thanks so much
Stayed 1 night in Mar 2024
Response from Rob on Mar 25, 2024
Thanks Brooke for your review and we hope to see you again when your are next in Richmond.Regards, The Team @ Lanbruk

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent facilities, very helpful and friendly staff. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Rob on Mar 5, 2024
Thanks for your review and we look forward to welcoming you back to Lanbruk when you are next in Richmond! Best regards, The Lanbruk Richmond Hill Team.

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Staff were very friendly and easy to deal with. Rooms are private and clean. A great hotel!
Stayed 1 night in Jan 2024
Response from Rob on Feb 1, 2024
Hi Ben, Thank you for your review. We look forward to seeing you next time you are in Richmond!

10/10 Excellent

Sharon

Stayed 1 night in Jan 2024
Response from Rob on Mar 25, 2024
Hi Sharon, Thanks for your review and we hope to see you next time you are in Richmond.Regards, The Team @ Lanbruk

8/10 Good

Vicki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
There was nothing not to like, our room was fresh and clean and was close to where we wanted to go.
Stayed 2 nights in Jan 2024
Response from Rob on Jan 21, 2024
Hi Vicki, We very much appreciate your comments regarding your stay with us at Lanbruk Richmond Hill.It is always a pleasure to receive positive feedback. I will share your comments with the team.Regards Lanbruk Richmond Hill

10/10 Excellent

David

Liked: Cleanliness, room comfort
We'll be back!
Friendly staff, seamless check-in and great location. The property is beautifully maintained. One of my pet observations after a 40+ year career in hospitality was the cleanliness of the crockery, cutlery and polished wine glasses. Doesn't always happen in serviced apartments.. Well done team Lanbruk. Dining on the balcony and looking over the city skyline was magic!
Stayed 1 night in Jan 2024
Response from Rob on Jan 10, 2024
Hi David, I very much appreciate your comments regarding your stay with us at Lanbruk Richmond Hill.It is always a pleasure to receive positive feedback. I will share your review with my team. Regards Rob

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023
Response from Rob on Jan 10, 2024
Hi Lisa. Thank you for your review. We look forward to seeing you next time you are in Richmond.

10/10 Excellent

nikki

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The bed was comfy, amenities are all in excellent condition. Would stay here again.
Stayed 1 night in Dec 2023
Response from Rob on Jan 4, 2024
Thanks Nikki for your review. We look forward to seeing you again when you are next in Richmond.

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Very nice, very professional
Stayed 1 night in Nov 2023
Response from Rob on Nov 30, 2023
Hi David, Thanks for your review and we look forward to welcoming you back to Lanbruk soon! Best regards, The Lanbruk Richmond Hill Team

10/10 Excellent

Lisa

Liked: Property conditions & facilities
Great location, lovely room. Also, facilities to cook if needed.
Stayed 1 night in Nov 2023
Response from Rob on Nov 30, 2023
Hi Lisa, Thanks for your review and we look forward to welcoming you back to Lanbruk soon! Best regards, The Lanbruk Richmond Hill Team

6/10 Okay

sav

Liked: Cleanliness, amenities, property conditions & facilities
Personal preference, but the mattress was too soft. In the street side level 2 room the street traffic was audible throughout the night making sleep difficult for light sleepers. If young children are in the room above, you will hear them running up and down from an early hour, through the floor. Room finishes were smart. Very good bathroom amenities. Friendly cafe owner. Close to the CBD with good transport connections.
Stayed 3 nights in Oct 2023
Response from Rob on Oct 29, 2023
Hi Sav, Thank you for your feedback. We appreciate your positive comments about our room finishes, bathroom amenities, and friendly cafe owner. We apologize for the inconveniences you faced regarding the mattress and noise disturbances. Your feedback is valuable, and we'll address these issues to improve our guest experience. We hope to welcome you back for a better stay in the future.Best regards, The Team @ Lanbruk!

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were very comfortable, spacious and modern. Good proximity to CBD, MCG and Richmond. Concierge was very friendly and helpful.
Stayed 1 night in Oct 2023
Response from Rob on Oct 27, 2023
Hi Anne,We appreciate your review and we look forward to welcoming you back to Lanbruk soon! Best regards,The Lanbruk Richmond Hill Team

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A very nice hotel.
Stayed 2 nights in Oct 2023
Response from Rob on Oct 17, 2023
Thanks for your review and we look forward to welcoming you back to Lanbruk soon! Best regards, The Lanbruk Richmond Hill Team

10/10 Excellent

Geoff

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Proximity to hospital
Stayed 1 night in Sep 2023
Response from Rob on Oct 3, 2023
We truly appreciate your review, and we're thrilled to hear you had a positive experience at Lanbruk. We look forward to welcoming you back soon. Best regards, The Lanbruk Team

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Sep 2023
Response from Rob on Oct 3, 2023
Hi Leanne, We truly appreciate your review, and we're thrilled to hear you had a positive experience at Lanbruk. We look forward to welcoming you back soon. Best regards, The Lanbruk Team

10/10 Excellent

Waine

Stayed 1 night in Sep 2023
Response from Rob on Oct 17, 2023
Thanks for your review and we look forward to welcoming you back to Lanbruk soon! Best regards, The Lanbruk Richmond Hill Team

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful apartment. Had everything you need if you were staying 1 night or 10.
Stayed 1 night in Aug 2023
Response from Rob on Oct 3, 2023
Hi Holly, We truly appreciate your review, and we're thrilled to hear you had a positive experience at Lanbruk. We look forward to welcoming you back soon. Best regards, The Lanbruk Team

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Stayed 2 nights in Aug 2023
Response from Rob on Oct 3, 2023
Hi Daniel, We truly appreciate your review, and we're thrilled to hear you had a positive experience at Lanbruk. We look forward to welcoming you back soon. Best regards, The Lanbruk Team

10/10 Excellent

Anita

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly professional staff, close proximity to hospital, modern spacious room, comfy bed.
Stayed 1 night in Aug 2023
Response from Rob on Aug 7, 2023
Thanks Anita for your review. We hope to see you again soon.

10/10 Excellent

Emma

Liked: Cleanliness, amenities, property conditions & facilities
As a solo female traveller, I felt safe and the bed was AMAZING! Will stay again :) great value for money too
Stayed 1 night in Jul 2023
Response from Rob on Aug 7, 2023
Thanks Emma for your review. We hope to see you again soon.

10/10 Excellent

Lucy

Business traveller
Liked: Cleanliness, room comfort
Can't Fault It
An amazing stay at Lanbruk Richmond Hill! Such a great little hotel, with a really spacious room and beautiful, modern amenities. Check in was super smooth, even though I arrived after hours, and the staff were lovely. Can't fault my stay here, it was convenient and a great experience.
Stayed 1 night in Jul 2023
Response from Rob on Jul 21, 2023
Hi Lucy,We are absolutely delighted to hear about your amazing stay at Lanbruk Richmond Hill! Thank you for taking the time to share your experience with us. We strive to provide all our guests with a memorable and comfortable stay, and we're thrilled to know that we succeeded in making your visit special.We look forward to the pleasure of hosting you in the future!Warmest regards,The Team @ Lanbruk

10/10 Excellent

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Rob on Jul 21, 2023
Thanks Elizabeth for your review.

8/10 Good

Lesley

Liked: Cleanliness, amenities, property conditions & facilities
Great value for money
Stayed 2 nights in Jul 2023
Response from Rob on Jul 10, 2023
Hi Lesley and thanks for your review.

8/10 Good

Les

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the location of this property. Beds could have been a little longer for a 6.5 person & the shower head was a little small - but overall very happy to recommend this property
Stayed 1 night in Jul 2023
Response from Rob on Jul 2, 2023
Thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future.Best regards.Lanbruk Richmond Hill Management

10/10 Excellent

Mick

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect for those at Epworth
Stayed 2 nights in Jun 2023
Response from Rob on Jun 25, 2023
Thanks, Mick for your review.

10/10 Excellent

Melvyn

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The location next door to hospital small hotel & great check in & out team
Stayed 1 night in Jun 2023
Response from Rob on Jun 21, 2023
Hi Melvyn, Thank you for your review. We hope to see you again when you are next in Richmond

8/10 Good

Cambria

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great. Room was nice. Check in smooth. Only issue was I had to kill several ants in the bed. Not sure if that was an anomaly or what.
Stayed 1 night in Jun 2023
Response from Rob on Jun 21, 2023
Hi Cambria, Thank you for choosing to stay at Lanbruk Richmond Hill, and I appreciate you taking the time to share your feedback with us. I'm delighted to hear that you found everything to be great during your stay, with a nice room and a smooth check-in process.However, I apologize for the inconvenience you experienced with the presence of ants in your bed. Please accept my sincere apologies for this occurrence. Rest assured, this is certainly not the level of cleanliness and comfort we strive to provide to our valued guests.While we make every effort to maintain a pest-free environment, occasional anomalies can occur. Nevertheless, I assure you that we take such matters seriously, and our housekeeping team has been notified about this incident. They will investigate the situation thoroughly and implement appropriate measures to prevent any reoccurrence.We greatly appreciate your understanding and bringing this matter to our attention. If there is anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back to Lanbruk Richmond Hill in the near future, ensuring a flawless experience throughout your stay.Regards The Team @ Lanbruk

10/10 Excellent

Rosemary

Liked: Cleanliness, room comfort
A pleasant stay.
A compact but comfortable and clean room with good basic cooking facilities and a well designed bathroom. The kitchen equipment was all as described and the bed was excellent. A pleasant stay.
Stayed 1 night in May 2023
Response from Rob on Jun 2, 2023
Hi Rosemary, Thanks for your review. We hope to see you again when you're next in Richmond.

10/10 Excellent

Harley

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Excellent design of the room, brilliant location for work and dining options. Can highly recommend for 1 - 3 nights stay if in Melbourne for work, footy at the MCG or tourism
Stayed 1 night in May 2023
Response from Rob on Jun 2, 2023
Hi Harley, Thanks for your review. We hope to see you again when you're next in Richmond.

10/10 Excellent

Gina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful stylish modern studio room. Very comfortable. Clean. Comfy bed. Lovely decor.
Stayed 1 night in May 2023
Response from Rob on May 8, 2023
Hi Gina, Thank you for your review. We hope to see you again when you are next in Richmond.The Team @ Lanbruk

10/10 Excellent

Rosemary

Liked: Cleanliness, room comfort
A pleasant stay, I'd choose it again.
Very convenient location for me. A pleasant room with comfy bed and all amenities as described, clean and in good condition. I appreciated the dishwasher being part of the kitchen, also a coffee pod coffee maker with sufficient pods. There was some road noise in the day as my room was at the front, but it was quiet at night. There was a small cafe downstairs serving breakfast if wanted (pay separately). The roof balcony was appreciated too- a good space for when the weather is a bit warmer.
Stayed 1 night in Apr 2023
Response from Rob on Apr 20, 2023
Hi Rosemary, Thank you for choosing to stay at Lanbruk Richmond Hill during your recent visit. It was our pleasure to have you as our guest and we are glad that you enjoyed your time with us.We are thrilled to hear that you found our location to be very convenient for your needs. Our team works hard to provide a pleasant and comfortable stay for all of our guests, and we are happy to hear that your room met your expectations. We understand that road noise can be a bit of a challenge during the day, but we are glad that it did not disturb your sleep at night.Thank you again for choosing to stay with us at Lanbruk. We hope to have the pleasure of welcoming you back soon.Warm regards, The Team @ Laubruk

10/10 Excellent

Veronica

Liked: Cleanliness, amenities
Stayed 1 night in Apr 2023
Response from Rob on May 8, 2023
Hi Veronica, Thank you for your review. We hope to see you again when you are next in Richmond.The Team @ Lanbruk

10/10 Excellent

Thiago, Maroubra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, clean and comfortable.
Stayed 2 nights in Mar 2023
Response from Rob on Apr 3, 2023
Thank you for your fantastic review. We are pleased you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Clea

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at the Lanbruk on four occasions now both in the two bedroom apartment and the studio. The location is perfect for access to the City and MCG/tennis centre you can walk to either or tram into city in a few minutes. The rooms are always immaculate and the staff are very helpful and friendly. All rooms are equipment with everything you need for a comfortable stay.
Stayed 3 nights in Mar 2023
Response from Rob on Apr 3, 2023
Thank you Clea for your review. We appreciate you staying with us each time you have come to Richmond.We look forward to seeing you again soon.

10/10 Excellent

Damien

Stayed 1 night in Feb 2023
Response from Rob on Feb 6, 2023
Thank you for your valuable review, we are pleased to learn you have enjoyed your stay with us. We pride ourselves on making each and every one of our guests feel valued at every opportunity.We look forward to welcoming you back the next time you are in Melbourne

10/10 Excellent

Julianne

Liked: Cleanliness, amenities, property conditions & facilities
The Royal Melbourne Real Tennis Club is a 2 minute walk from the hotel so perfect location for me. Good shopping and excellent coffee shops on the doorstep. Lovely little boutique hotel where I will definitely stay again
Response from Rob on Jan 18, 2023
Thank you for your review. We look forward to seeing you next time you are in Richmond.

10/10 Excellent

Yvette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I can’t fault the Lanbruk. We were welcomed by cheerful and attentive staff. Room was clean, stylish and very comfortable, well equipped for a few days’ stay. Plenty on offer within walking distance. Extra points for the lobby cafe! Recommend and would return.
Response from Rob on Jan 16, 2023
Thank you for your fantastic review. We are pleased you enjoyed your stay with us and we look forward to seeing you again.Regards Rob

8/10 Good

Suzie

Stayed 1 night in Jan 2023

10/10 Excellent

Susan

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable, clean quiet
Response from Rob on Dec 22, 2022
Thank you for your review. We look forward to seeing you next time you are in Richmond

10/10 Excellent

Rachel

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Was in town for business so didn't spend much time at the property, however, I would definitely stay here again. Communication was excellent, friendly and helpful. The room was modern, clean and had everything I needed. And it was easily accessible on Public transport.
Stayed 2 nights in Nov 2022
Response from Rob on Nov 27, 2022
We very much appreciate your comments regarding your stay with us at Lanbruk Richmond Hill.It is always a pleasure to receive positive feedback. I will share your comments with our team.

6/10 Okay

Kaylene

Liked: Cleanliness, amenities, property conditions & facilities
Thoughtfully presented with mini kitchenette. Unfortunately the studio backed onto the loading bay at the Epworth hospital. Noisy with trucks up until 11pm and then again from 4am. Deprived of a good nights sleep.
Stayed 1 night in Nov 2022
Response from Rob on Nov 27, 2022
I am pleased to hear you enjoyed your overall stay with us.I appreciate your feedback and I have shared your comments regarding the noise with the property owners.I hope we have the opportunity to welcome you back again for a more positive stay in the near future.Regards Rob

8/10 Good

Matthew

Stayed 1 night in Sep 2022

10/10 Excellent

SERENE

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2022
Response from Rob on Nov 14, 2022
Hi Sarene,Thank you for your fantastic review. We are pleased you enjoyed your stay with us and we look forward to seeing you again.

10/10 Excellent

Edward van

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay in good condition and close to CBD and Richmond areas. Tram service very handy. Can hear a bit too much road noise at night only real negative. Very helpful and friendly reception.
Stayed 1 night in Nov 2022
Response from Rob on Nov 13, 2022
Thank you for your review. We look forward to seeing you next time you are in Richmond.

8/10 Good

Angela

Stayed 1 night in Oct 2022

10/10 Excellent

Ruth

Business traveller
Liked: Cleanliness, amenities
I really liked the details. Everything has been thought of.
Stayed 2 nights in Oct 2022
Response from Rob on Oct 24, 2022
Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.On behalf of our team, please stay safe and healthy.