All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Nice- clean - very comfortable bed-no free breakfast-no fan in the bathroom - body wash dispenser was empty
Barbara
Stayed 1 night in May 2024
Response from General Manager on May 15, 2024
Dear Barbara,Thank you for staying with us and complimenting our comfortable accommodations. That said, we apologize for any concerns you had with our bathroom amenities, and our team will be sure to correct any issues immediately. It was great having you visit, and we hope you will consider returning to see us the next time you are in the area.
I don’t know how anything was I didn’t stay they’re after reading all the reviews! Of room
Odors bed bugs, molding and smoke!!!! I have allergies and I definitely was NOT going to put myself at risk. They didn’t even call me and ask where I was or anything
Marylou
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Marylou,What you've described is deeply concerning to us. These comments do not reflect the level of quality that guests have come to expect from staying with us. Rest assured, we will relay your concerns to our team to ensure our high standards of cleanliness and comfort are being met going forward. It was a pleasure having you here, and we hope you'll give us another chance to change your perception in the future.
10/10 Excellent
David
Business traveller, Travelled with partner
May 6, 2024
Liked: Cleanliness, staff & service
Nice place for a stop during travels. Quite, clean and comfy bed.
David
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear David,We're delighted you chose us for a nice stop during your trip. Our priority is to provide a quiet, clean, and comfortable environment for our guests. Hopefully, you had the chance to explore our area near Port Canaveral and just across the street from Brevard Zoo, which is in the top 10% of zoos in the country. Thank you for your kind words, and we hope to welcome you back to Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another comfortable stay in the future!
8/10 Good
Cara, White Plains
Travelled with partner
May 3, 2024
Liked: Cleanliness
Property is older and needs a facelift.
Cara
Stayed 1 night in Mar 2024
Response from General Manager on May 7, 2024
Dear Cara,Thank you for your feedback. We appreciate your honesty and understand your concerns. Rest assured, we are continuously working to improve our property to enhance the experience for our guests. We hope you'll consider staying with us again in the future for a stay that is sure to exceed your expectations.
4/10 Poor
Charles
Travelled with partner
Apr 28, 2024
Disliked: Staff & service
Staff was rude during check in, the TV had a line in the middle of the screen. Hard to watch it. Restaurant was no good service. Just not a good stay.
Charles
Stayed 2 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Charles,In reading your review, it is clear we failed to meet your needs, and for that, we are very sorry. Rest assured that we will speak with our front desk team about your concerns and reinforce our commitment to providing outstanding service. We will also have maintenance take a look at your TV and make any necessary fixes. Your feedback is valuable, and we hope you'll give us another try in the future.
Breakfast is excellent. We stayed three nights but only got one day changing towels.
Zhining
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Zhining,Thank you for staying at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased that you enjoyed our breakfast. We also aim to offer prompt and efficient housekeeping services, and we apologize if we fell short during your stay. We will address this to ensure a more consistent service in the future. It would be wonderful to welcome you back for an even more seamless experience.
Dear Colleen,Thank you for staying with us and for your fantastic review! We are glad you enjoyed your time and that our friendly team could enhance your visit. If you are visiting Port Canaveral, The Bevard Zoo, or Kennedy Space Center in the future, please stay with us again!
8/10 Good
Thomas
Travelled with family
Apr 9, 2024
Liked: Cleanliness, staff & service
I would definitely stay at this property again.
Thomas
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 11, 2024
Dear Thomas,It was a pleasure to host you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're delighted you had a great stay with us. On behalf of our team, we're looking forward to seeing you again and showing you all that Melbourne has to offer.
Clean, comfortable, well kept older property. Staff at desk were friendly. Bed super comfortable. Bathroom in 301 clean, but dated-had to jiggle that toilet handle to stop it running, minor issue!
Anne
Stayed 1 night in Mar 2024
Response from General Manager on Apr 5, 2024
Dear Anne,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. It's also great to know that our clean, comfortable rooms impressed you. The next time you're in the area, please come see us again at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel for another great stay!
6/10 Okay
Melinda
Mar 29, 2024
Disliked: Staff & service
Melinda
Stayed 1 night in Mar 2024
8/10 Good
Richard
Mar 29, 2024
Richard
Stayed 1 night in Mar 2024
8/10 Good
Ray
Travelled with family
Mar 25, 2024
Liked: Staff & service, amenities
The hotel was okay for what we paid,the lady from front desk was very friendly and nice
Ray
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Ray,Thanks for joining us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We're pleased our friendly front desk team warmly welcomed you to our hotel. Your review is appreciated, and we hope to see you again.
Staff was very friendly. Place was very clean and well kept.
Katrina
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Katrina,Thank you for sharing your experience at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted you found our team friendly and our establishment well-maintained. Your satisfaction is our top priority, and we're thrilled we look forward to welcoming you back for another great experience!
10/10 Excellent
Mikka
Mar 19, 2024
Good
Mikka
Stayed 1 night in Mar 2024
Response from General Manager on Mar 25, 2024
Dear Mikka,It was a pleasure hosting you at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're glad you enjoyed your visit, and we hope to see you again soon.
Dear Brian, We're happy when you're happy! Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel, and for the perfect rating. It was a pleasure having you as our guest, and we hope your travels bring you back our way again soon!
Dear Rob,Thank you for choosing to stay with us at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Impressing every guest with a wonderful experience is a top priority for us, so we're thrilled you enjoyed your visit. If there was anything we could have done differently to improve your trip, please don't hesitate to reach back out. The pleasure was all ours, and we hope to welcome you back in the future.
Dear Lynn,It's always a pleasure hearing from our guests. We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in town.
Dear Dindo,Thank you for your glowing review and recommendation! We're thrilled you found Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel, to be exceptional, and we hope to welcome you back soon for another excellent stay.
Exactly as you would expect from a Holiday Inn - clean, comfy, convenient
Michael
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Dear Michael,Thank you for sharing your experience at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted to have provided you with a comfortable and convenient stay. Our team looks forward to welcoming you back for another satisfying experience!
Dear William,It was an honor having you as a guest at Holiday Inn Melbourne-Viera Conference Ctr, and IHG Hotel! We are glad you could enjoy our spacious accommodations, clean facilities, and friendly service. Thanks for staying with us, and we cannot wait to see you again soon!
We needed a place to stay for one time, close enough to Cape Canaveral so we didn't have to drive forever. This fit the bill perfectly. Easy to find, quick check-in, room was warm and comfortable. And the bonus, was the hotel was close to food that I could eat!
Harold
Stayed 1 night in Feb 2024
Response from Carol Spivey, General Manager on Feb 8, 2024
Greetings Harold,We are delighted that you enjoyed your stay and dining experience. We hope to have the pleasure of your return and provide a warm welcome back.Thank you again, and all the best.Sunny regards,
Response from Carol Spivey, General Manager on Feb 8, 2024
Greetings Elizabeth,Thank you so much for your review, but most of all selecting our hotel to stay and relax. We hope to enjoy your return soon.Sunny regards,
Dear Marie,We're delighted you enjoyed our friendly service and trust you had the comfortable stay we are known for at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. Thank you, and please consider returning soon for another fantastic time.
8/10 Good
Brittany
Jan 27, 2024
Liked: Cleanliness, staff & service
Brittany
Stayed 1 night in Jan 2024
Response from Carol Spivey, General Manager on Feb 8, 2024
Thank you Brittany, and come back soon!Sunny regards,
10/10 Excellent
Suzanne
Jan 16, 2024
Suzanne
Stayed 1 night in Jan 2024
Response from Carol Spivey, General Manager on Feb 8, 2024
WOW! Suzanne, a 10 out of 10, you make us blush. All seriousness - Thank you! We truly appreciate your business, and happy that you enjoyed your stay.Please remember us when traveling in this area and come back soon.Sunny regards,
10/10 Excellent
tiffani
Business traveller
Jan 14, 2024
Liked: Property conditions & facilities
tiffani
Stayed 1 night in Jan 2024
Response from Carol Spivey, General Manager on Feb 8, 2024
Hi Tiffani,Thank you for the 10 out of 10. You are certainly a 10 to us! We are delighted you enjoyed your stay and welcome you back anytime.All the best, and look forward to your return.
It was a comfortable stay and the receptionist was very helpful.
Pamela
Stayed 1 night in Jan 2024
Response from General Manager on Jan 12, 2024
Dear Pamela,Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. You can always depend on us for comfortable accommodations and attentive service. We look forward to welcoming you back.
There was no tissue in the bathroom, had to use Kleenex afterwards, and the toilet made a running noise all night. When checking out about 7am no one was at the front desk so I called once in the car to tell them about this
Victoria
Stayed 1 night in Dec 2023
Response from General Manager on Dec 24, 2023
Dear Victoria,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the bathroom and for any difficulty finding our staff to check out. We'll look into your comments further, and we hope to see you again should you be back in the area.
The AC unit was SO LOUD that we finally turned the AC up at night just to be able to sleep. The alarm clock was set by someone to go off at like 1 am in the morning, couldn’t figure out how to turn it off socket kept ringing every 5 minutes. Finally had to wake up turn on a light to figure out to unplug it. Check in - we waited about 5 minutes until someone finally came out to wait on us, he was so quick and quiet while checking us in (I was not impressed) then while trying to turn the tv on, a worker just walked into our room. Of course she apologized but at least we were able to show her the tv wasn’t working. The only plus about this hotel was the bed was comfortable.
Robin
Stayed 1 night in Dec 2023
Response from General Manager on Dec 19, 2023
Dear Robin,Thank you for taking a moment to leave a review. We sincerely regret to learn of your disappointment with your recent experience. What you have shared does not reflect our high standards, and we’ll be sure to share your comments with the respective teams so this can be looked into. Additionally, although we undergo regular pest control procedures, we will conduct a complete evaluation to ensure that everything is as it should be. On a positive note, we appreciate you mentioning our comfortable beds. It was a pleasure having you as our guest, and we hope you will give us another opportunity in the future to change your lasting impression.
6/10 Okay
David
Travelled with partner
Dec 14, 2023
Liked: Cleanliness, staff & service, amenities
The condition of the hotel felt a little bit tired. It was clean, the staff was friendly, the location was good. I'd stay again.
David
Stayed 2 nights in Oct 2023
Response from General Manager on Dec 15, 2023
Dear David,Thank you for leaving us a review. We are glad that you appreciated our high standards of cleanliness, team members, and convenient location. To know that you would stay with us again is the best compliment. All of your feedback will be shared with our team for improvement. We look forward to welcoming you back.
First room on First floor had mold
Second room the toilet didn't flush and we had to use a plunger each time using toilet. I did ask to see a third room and it had mold as well. We stayed in the room with the non flushing toilet. All 3 woke up congested. This room doesn't smell like mold however I am guessing its the entire hotel that has mold.It is just more noticeable on the first floor.
Laura
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Laura,Thank you for taking the time to share your experience with us. We're deeply concerned about the issues you encountered in each room. Your comments will be promptly addressed to ensure our hotel meets the highest standards. Your well-being is our top priority, and we hope for another chance to provide you with a comfortable experience.
Dear Meng,Thank you for choosing Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We are pleased to know that you highly rated your experience. However, we also understand that the lack of breakfast was a downside for you. We will consider your feedback and hope to have another opportunity to provide you with an even more satisfying stay next time.
Everything was excelent, I recomments this Hotel..
Johan Alexis
Stayed 5 nights in Nov 2023
Response from General Manager on Dec 7, 2023
Dear Johan Alexis,Our day is brightened by your kind recommendation of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're always proud to hear that a guest had an excellent stay. Many thanks for your outstanding rating, and we hope you'll come back!
Dear Jesus,Thanks for being our guest at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel. We appreciate you letting us know you had a great stay. Safe travels, and come back soon.
Difficult to rate the property as I was in and out in no time. Staff were friendly, clean room, nice breakfast.
Susan
Stayed 1 night in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Susan,Our day is brightened by your excellent rating of Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel! We're delighted you enjoyed our friendly hospitality, clean accommodations, and tasty breakfast. Thank you for choosing to stay with us, and we hope you'll return!
Dear Lorina,Thank you for your kind words. We're delighted you had an excellent experience with our exceptional staff. Your positive feedback is much appreciated, and we hope to host you again soon at Holiday Inn Melbourne-Viera Conference Ctr, an IHG Hotel.
10/10 Excellent
Krojgy
Nov 18, 2023
Krojgy
Stayed 1 night in Nov 2023
6/10 Okay
Koi
Nov 17, 2023
Koi
Stayed 2 nights in Nov 2023
8/10 Good
Christina
Nov 12, 2023
Christina
Stayed 1 night in Nov 2023
2/10 Terrible
Tyrone, Valicro
Nov 6, 2023
Tyrone
Stayed 2 nights in Oct 2023
6/10 Okay
Victor
Travelled with family
Nov 3, 2023
Liked: Staff & service, amenities
Staff was very pleasant.
Victor
Stayed 1 night in Nov 2023
Response from General Manager on Nov 5, 2023
Dear Victor,Thank you for acknowledging our team's hospitality. We hope to have the pleasure of serving you again soon.