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Reviews of Candlewood Suites Melbourne/Viera, an IHG Hotel

2.5 out of 5
Candlewood Suites Melbourne/Viera, an IHG Hotel
2930 Pineda Plaza Way, Melbourne, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 263 out of 569 reviews" "
Rating 8 - Good. 176 out of 569 reviews" "
Rating 6 - Okay. 67 out of 569 reviews" "
Rating 4 - Poor. 38 out of 569 reviews" "
Rating 2 - Terrible. 25 out of 569 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Ronald

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simplicity! Has what you need! Clean, and quiet!
Stayed 1 night in May 2024
Response from Janice on May 20, 2024
Thank you for staying with us

10/10 Excellent

Herman

Stayed 1 night in Apr 2024
Response from Janice on May 20, 2024
Thank you for staying with us

10/10 Excellent

Joanna

Stayed 1 night in Mar 2024
Response from Janice on May 20, 2024
Thank you for staying with us

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
No restaurants nearby.
Stayed 2 nights in Jan 2024
Response from Janice on Apr 19, 2024
Thank you for staying with us!

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Janice on Apr 15, 2024
Thank you for staying with us

10/10 Excellent

Alexis

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly all the staff was, and how clean the place was
Stayed 1 night in Mar 2024
Response from Janice on Apr 15, 2024
Thank you for staying with us

8/10 Good

Neil E

Liked: Cleanliness, staff & service, amenities
I really enjoyed my stay here. The hotel was at a convenient location for a lot of things without being right in the middle of the congestion on the beach. The only thing that was missing was soap for the shower. Otherwise, my stay was great.
Stayed 4 nights in Mar 2024
Response from Janice on Apr 15, 2024
Thank you for staying with us

6/10 Okay

Taylor

Liked: Staff & service
I had a difficult time getting in and out of my room; one of my keys didn't work and the other was finicky. Once I got the key to work, the door was difficult to open and shut. There were also small ants all over the kitchen and the bathroom.
Stayed 2 nights in Mar 2024
Response from Janice on Apr 15, 2024
Thank you for staying with us

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. There’s no daily housekeeping service which suited us fine. Staff at front desk were friendly. Bed was clean and comfortable with 2 pillows each, 1 softer and 1 firmer.
Stayed 3 nights in Feb 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay
Stayed 1 night in Feb 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

2/10 Terrible

Douglas

No place at the inn
Arrived. Didn’t have the room I reserved. Gave some software exuse.
Stayed 1 night in Feb 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

8/10 Good

Young

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

6/10 Okay

Zachary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The lady at the front desk was super friendly but Our room was horrible..
Stayed 1 night in Jan 2024

10/10 Excellent

Nixaly

Travelled with family
Liked: Amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, comfortable and safe.
Stayed 4 nights in Jan 2024
Response from Janice on Mar 4, 2024
Thank you for staying with us

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Mel
Convenient
Stayed 1 night in Dec 2023

8/10 Good

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mel1
Pillows and bed need to me upgraded everything else was great.
Stayed 2 nights in Dec 2023

8/10 Good

Randy

Stayed 1 night in Dec 2023

2/10 Terrible

Dylan

Stayed 3 nights in Dec 2023

10/10 Excellent

ROBERT

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cupid

Stayed 4 nights in Nov 2023

8/10 Good

Sarah

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Hotel is used for the military. There are 4 washers and driers for free. Soap is sold. Small store with drinks/snacks. Customer service is great. Our room smells funky. Not sure if it's just from all the humidity here. Very convenient to shopping and restaurants. Close to the Post Office.
Stayed 6 nights in Nov 2023

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in Nov 2023

2/10 Terrible

KAREN

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had bugs in room and on bed
Stayed 1 night in Nov 2023

2/10 Terrible

KAREN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Killed 3 roaches not happy
Stayed 2 nights in Nov 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check-in, quiet, spotless room. We had a great stay. Would have liked a quick breakfast buffet but other than that we have no complaints.
Stayed 1 night in Nov 2023

10/10 Excellent

Corinne

Stayed 2 nights in Nov 2023

6/10 Okay

Isaac

Stayed 3 nights in Oct 2023

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and hospitality
Incredibly clean, and comfortable. I arrived in late due to flight delay. Front desk was kind, fast, and efficient.
Stayed 1 night in Oct 2023

6/10 Okay

Dr. Vicki

Travelled with family
Liked: Cleanliness, room comfort
Short Weekend with Family
I was extremely excited when I saw that the room was truly ADA. The room has everything you need for any length of stay and it was clean. Our issue is that the shower curtain rod was coming out of the wall on both sides which allowed water from the shower to get all over the floor. We had to use all of our towels to keep the water cleaned up for our safety. I reported it to the front. Lets hope it gets repaired.
Stayed 2 nights in Oct 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The refrigerator had an icemaker that did not have the water line connected, so it made loud noises every hour on the hour. Kind of our own big ben. Other than that , it was a great room and staff.
Stayed 2 nights in Sep 2023

6/10 Okay

Olivia

Liked: Staff & service
Arrived, check in was great! Checked in room 201 stay away from this floor!! German Brown roaches infestation! These bugs are not scared of the light! Crawled on my arm! Asked the front desk to move me rooms at 10pm. Moved me to the 4th floor. Room was ok no bugs but smelled like smoke. I was ok with smell due to no bugs in this room.
Stayed 2 nights in Aug 2023
Response from Janice on Aug 31, 2023
Pest control found no findings of this

10/10 Excellent

Richard, Hudgins

Travelled with partner
Friendly staff, clean rooms, nice property.
Stayed 1 night in Aug 2023
Response from Janice on Aug 31, 2023
Thank you for staying with us!

8/10 Good

darren

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
second time staying here but in the room and living room and it was another good stay. AC works great but when u get to the bedroom it was a little hot but i do enjoy to be really cold other than that it was pleasant. Clean and comfortable
Stayed 12 nights in Jul 2023
Response from Janice on Jul 30, 2023
Thank you for staying with us!

8/10 Good

Quentin, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Janice on Jul 30, 2023
Thank you for staying with us!

10/10 Excellent

Hathaikarn

Stayed 1 night in Jul 2023
Response from Janice on Aug 31, 2023
Thank you for staying with us!

8/10 Good

Virginia

Stayed 5 nights in Jun 2023
Response from Janice on Jul 17, 2023
Thank you for staying with us!

10/10 Excellent

Christopher, Crestview

Liked: Cleanliness, staff & service, property conditions & facilities
It was very convenient and perfect for my quick stop over
Stayed 1 night in Apr 2023
Response from Janice on May 15, 2023
Thank you for staying with us!

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stop over stay
Stayed 1 night in Apr 2023
Response from Janice on May 4, 2023
Thank you for staying with us!

10/10 Excellent

Lisa

Stayed 1 night in Apr 2023
Response from Janice on Jun 19, 2023
Thank you for staying with us!

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2023
Response from Janice on May 4, 2023
Thank you for staying with us!

6/10 Okay

Karen

Liked: Staff & service
Disliked: Property conditions & facilities
Needs major updating
Stayed 1 night in Mar 2023
Response from Janice on Mar 27, 2023
Thank you for staying with us!

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melbourne bound
All was good.
Stayed 2 nights in Mar 2023
Response from Janice on Mar 9, 2023
Thank you for staying with us!

6/10 Okay

Denise

Travelled with family
Liked: Staff & service, property conditions & facilities
The TV controls are HORRIBLE! The guide is ridiculous and the buttons on the remote do not take you to a channel. Really need an upgrade
Stayed 3 nights in Feb 2023
Response from Janice on Feb 27, 2023
Thank you for staying with us!

10/10 Excellent

Michael

Stayed 1 night in Feb 2023
Response from Janice on Mar 27, 2023
Thank you for staying with us!

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms
Stayed 1 night in Feb 2023
Response from Janice on Feb 27, 2023
Thank you for staying with us!

4/10 Poor

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The separate bedroom.concept.is nice but there was no ac in that room. A floor fan was pointed at the vent in the wall to push air through from where the ac unit was. Something was splattered all over the walls and floor of the bathroom. Glad it was only one night.
Stayed 1 night in Feb 2023
Response from Janice on Feb 27, 2023
Thank you for staying with us!

8/10 Good

claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Janice on Feb 1, 2023
Thank you for staying with us!

10/10 Excellent

Joshua, melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Response from Janice on Feb 1, 2023
Thank you for staying with us!