Thank you for taking the time to rei

Thank you. Sorry to see we did not meet your expectations

Thank you for taking the time to respond. We have addressed this.

Thank you! Hope to see you again

Thank you for taking the time to respond

Thank you for taking the time to respond. We are very sorry to hear that you were disappointed. Although we were not aware of an odour when you checked in to the room we did notice afterward that there is a oily odour in the room which we are addressing. All our rooms are non-smoking so it could all be a related issue. Had you spoke to me while you were here we may have had an option available to offer. Hope the rest of your trip was otherwise enjoyable.

Thank you for taking the time to comment. As I told you privately, your complaint about the sheets resulted in new sheets being put on the bed with you present. As for scary, we are in a rural area along a major highway with a very good camera system to help keep watch. With the technology available to travellers now, there is really no excuse for not knowing where you are going. You would have been better served at an in town property.

Thank you for taking the time to respond. Happy to serve you.

Thank you for your response.

Sorry you were not happy with you stay.

thank you for taking the time to respond

Thank you for taking the time to respond. We are one of the few pet friendly motels around and there are still more here at this time than we generally accept. Regardless, they are not supposed to be wandering the property and we are looking into this.

Sorry you were disappointed.

Thank You for taking the time to respond

Thank you for taking the time to respond. Hope to see you again!

Thank you for taking the time to comment

Thank you for taking the time to respond. Although we were aware of the comment about a "Dusty" sheet the room was made up with linens directly out if the dryer and we did not see an issue but changed it anyway as requested. Rural vs. urban really has no bearing unless the neighbouring farmer is plowing bare fields and the windows are open but neither was the case. a you are aware, you arrived three hours early for check in and we accommodated you as fast as possible. It seems like there are no points for going the extra mile either. Thank you for staying with us anyway.

Thank you very much. We look forward to serving you again.

Thank you for taking the time to comment. We are really happy to hear that you enjoyed your stay. Safe travels whereever they may take you!

Thank you for taking the time to respond

Thank you for taking the time to respond. Bathroom renovations was planned for this past spring but the demand on the motel with Covid changed the ability to take rooms out of service. We are working on that issue.

thank you

Thank you for taking the time to comment. Hope to see you again!

I will look into this however, other than lavender Pine Sol, we do not use chemical in the bathrooms or in the septic system.

As always, I would like to tnank you for staying with us and taking the time to write a review but I can't help but question your motivation. Before I address your comments allow me to remind you that you were travelling with a dog and in that were assigned a Pet Freindly Room. Your reservation that was made for Friday, you did not arrive until Sunday that with the allowed you to do without penalty or the charge of the cancellation fees. You also choose to do this directly presumably because the online booking agent would not allow you to do so. When you arrived you asked to see the room before checking in clearly not acknowledging that you had already been extended a courtesy or that you would be held responsible for the charges regardless of whether you "LIKED" the room or not. Additionally, the option for another room would not have been a problem provided you left your dog in the car. Had you tried that, I would have reported you. Our Bedspeads are Duvet covers in a god awful Orange that shows every mark. Despite pet owners promising that their dog will not be on the bed, that rarely happens and for that reason alone, those rooms often have covers with marks and occasional claw tears. The grout comments were a bit surprising as that rooms has a new bathroom and in fact has no iossues. As for the toilet paper holder, the original holder had been pulled out of the wall and the hold patched. The temporary holder was a commercially available holder that is designed to hand on the toilet tank and not a bent wire Finally, as to the issue of the snow, at the time of your arrival, the snow was being cleared and you are fully aware of this but it isn't like we were still in the throws of a major winter storm. Despite all this, I hope that you will not allow your bad experience at our "Sub-Standard" Motel to affect your judgement of area and should you be inclined to stay again, I would be more than happy to connect you with other motels that may accommodate you without your dog.

Thank You for taking the time to respond. Unfortunately, some people have no concern for others. I was dealing with the issue for a good portion of the night which ended with the people being told to go to bed or leave. We regret that it affected your stay.

Thank You for taking the time to respond.

Thank you for taking the time to respond. The water pressure in the rooms is usually very strong but we have been struggling with well issues that have caused a loss of pressure. While it seems to be resolved, it reappears from time to time. We are aware of the issue with staining of our Duvet covers and those are being actively replaced.

Thank You for taking the time to respond

thank you for taking the time to respond. I will address your concerns with staff.

Thank you for taking the time to comment. Hope to see you again.

Thank you for taking the time to respond. I did speak with you at check out and you had not indicated any issues although I see from this that you had spoken with Emily the night before. We use a heavily scented lavender Pine Sol cleaner in all rooms and while she is correct that they are all the same in that respect, not all of them will smell as strongly based on when they were most recently cleaned. The person with the dog is an issue that will be dealt with as a result of the complaint. The kitchenette space has been like that since we introduced the microwave and fridges to the room mostly out of convenience and lack of good space. As for the pillows and mattress, we have very few complaints in this area although preferences differ from guest to guest. I would appreciate knowing more about what the concern was as these mattresses were replaced just over a year ago and if it is a failure within the mattress, I can address it with the supplier. I am more than a bit confused with the comment about the curtain as it is neither are down or off the wall. Yes our towel racks are above the door and a stool is provided to assist guest in retrieving them. We have attempted to provide a uncluttered pleasant living space in our rooms we do not have a great deal of shelf space beyond the night tables and the desk that is provided along with the shelving under the TV. I have spoken with the cleaning staff regarding the hair issue and have left it to them to ensure the mops are not the problem.

Thank You very much! Hope to see you in the Hills of Headwaters again soon.

Thank you very much. It was our pleasure to serve you. Hope to see you again on future travels.

Thank you for taking the time to respond. We are working on the linen issues. Would be nice if guests would treat the towels and sheets like someone else will need them. Unfortunately they no longer do. We were gettting complaints about the heavy bleach smell. Just not a battle that can be won. Sorry about the wait, that was entirely my fault as I thought you were not arriving til 1am and took advantage of the lull that evening.

Thank you for taking the time to respond. Although it is hard to pinpoint which room you were in with an anonymous response, I will still go through to see where the problem may be and address it. As for the linens, we have gradually switched away from the whites in many rooms because we find that much more often now, people take no care with the linens and we throw them away at a rate that cannot continue without either increasing our overall rates or dramatically charging for damages which are often too hard to prove who did them. Not so much an excuse as a problem that has not found a adequate solution. Air filters in A/C's admittedly, I had not give much thought to although the units were all replaced last year. I have also mentioned the concerns to my housekeeper and she will also be looking into it.

Thank you for staying with us and taking the time to comment. Up to this year, I rarely took anyone's credit card info but we have always charged when you check in. Now that we do online booking the frequency that people book and don't show has become enough of a problem to require a change in policy that if a guest is not checked in after 9pm, we complete the pre-authorization and attach the charges to the credit card as per our cancellation policy. It is disappointing that in the 20 years that I have been associated with this property (on and off) that in the last two, we are at risk of untenable losses from not going forward in this manner. There are not a great number of beds available in this area (Owen Sound to Orangeville) at last check it was about 67 and that is beds not rooms. People who book and don't show are not only a loss to us financially but we often find ourselves turning families away in desparate need of a room for someone who is not coming and has provided false or fraudlent information to the booking agent. It is pretty sad. I find it hard not to tell the family with children that they can have the empty room but, sold and empty is still sold. We spend a great deal of time trying to make a presentable clean and friendly place for a family to stay but we also know that occasionally, through oversight or exhaustion, we miss the mark. Best of intentions along with some of the unfortunate issues that guest bring along make it difficult where it doesn't need to be.

Thank you for your response.

Thank you for taking the time to respond with such eloquent and useful commentary on your stay. I try very hard not to be rude to anyone but I have to wonder what the motivation is to a review of 1 out of 5 from an Anonymous guest and no commentary. If you don't tell us what the issue is we cannot fix or address it. Traveller's looking to make a decision as to whether to book with us can gain no useful insight from this either. Clearly you were not satisfied for that I am sorry to hear.

Thank you for taking the time to comment. Hope to see you again!

Thank you for responding, hope your visit was enjoyable and that we will see you again!

thank you for taking the time to respond. All of the locks were replaced a year ago but we have been replacing them again as they have not held up as well as expected in that time. I will be sure to have another look and have that corrected. Thank you

Thank you for taking the time to rate us. We appreciate it!

Sorry you were not happy with your stay

Sorry to hear that you were not happy but I am somewhat concerned that when you checked out and I asked you if everything was Ok, you said it was fine. that would have been a great opportunity to not only let me know you were not happy but to see if there was anything I could do for you. We are on well water here and the shower curtains dp stain from the higher mineral content. Despite that we change them out fairly often. I will have a look at that. Generally, we give a card at check in with Internet password and the tv code. Anything that you find during a stay anywhere especially if it is pest control related needs to be reported so we can address it. This is a rural property that, while a active pest control program is in place, has challenges that only get worse if not addressed as found. Hopefully, if you are travelling through this area again, you will give us another try but if not, happy travels just the same.

I always find it difficult to respond on a case by case report when they are filed anonymously. In this case however, I was expecting to see this so I know specifically what you are referring to. First off, we do not have bed skirts on any of our beds. The Duvet cover in that room however was not dirty but marked and I have already recommended the removal of the dreadful orange colour that we are using in favour of the dark blue that amongst other things is more friendly towards the lack of care from guests that has become a trend. Additionallly that room was fitted with a new King bed prior to your stay and was cleaned and inspected both by myself and the owners and found to be in good order. It had been renovated and painted within the last six months. This is a 40 plus year old motel. In that alone, it is old and dated without argument but we do our best to make the property warm and friendly to our guests. The frequency where guests assume that a motel doesn't wash their sheets is alarming not because of the truth of the matter but because of the way as it gets used to justify being refused a refund when they have signed a "No Refund" agreement. As recently as 2 years ago, I did not routinely see the disrespect that guests show to our property nor did I have to invest as much time and money into repairing unnecessary damages that were not passed on to the guest. In a perfect world, each guest would be going into a room built just for them although I am sure they would still not be happy. Sure this is not what you want to hear. Thank you for taking the time to respond, I welcome your call should you like to discuss the matter further.

Thank you for taking the time to rate is. We hope you enjoyed your time with us