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Reviews of Holiday Inn Express & Suites Medford, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Medford, an IHG Hotel
1375 Center Drive, Medford, OR

Reviews

9.0

Wonderful

Rating 10 - Excellent. 527 out of 771 reviews" "
Rating 8 - Good. 163 out of 771 reviews" "
Rating 6 - Okay. 36 out of 771 reviews" "
Rating 4 - Poor. 21 out of 771 reviews" "
Rating 2 - Terrible. 24 out of 771 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ed

Pleasant staff
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, staff was very friendly, property was very clean, breakfast was great.
Stayed 1 night in Apr 2024

4/10 Poor

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There are vagrants in the area casing cars. Mine was vandalized.
Stayed 1 night in Apr 2024
Response from Reputation Response Team on Apr 10, 2024
Thank you for your review. We are sorry to hear you had this experience at our hotel, but we appreciate you bringing this issue to our attention. Feedback such as yours helps us to improve our hotel and overall guest experience. If there is anything we can do to help please don't hesitate to reach out to us directly.

8/10 Good

Jaelem, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
The only available room was at ground level in an unsecured lobby, which was not ideal.
Stayed 1 night in Apr 2024

6/10 Okay

Rick, Chino

Stayed 1 night in Apr 2024
Response from Reputation Response Team on Apr 30, 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care.

10/10 Excellent

Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bathroom sink tap and shower could use more water pressure
Stayed 1 night in Mar 2024

6/10 Okay

Nora, Guymon

Liked: Cleanliness, property conditions & facilities
The shuttle should also be available for the regular customers.
Stayed 3 nights in Feb 2024
Response from Reputation Response Team on Apr 10, 2024
Thank you for your review. Feedback such as yours helps us to improve our hotel and overall guest experience. It is our hope you give us another chance to better serve you in the future. Thank you again and take care.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

JOHN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Reputation Response Team on Apr 10, 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and safe travels.

10/10 Excellent

Molly Katherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Felt brand new. Full breakfast.
Stayed 1 night in Mar 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed in this hotel other times and were very happy. This time, there was a real decline in the cleanliness of the room. Very little attention to detail and just the feeling that the floors and carpets were not clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Kathryn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure
Stayed 1 night in Feb 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Feb 2024

10/10 Excellent

Sacha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly and accommodating. We walked in seeking shelter from a storm at 8:40 and they shooed us into the restaurant assuring us that we could check in after dinner because the restaurant would close at 9. The restaurant was like yes come in instead of grumbling about 4 people walking in 15 minutes before closing- not only were they attentive the food was delicious. Then we went to check in and front desk was super pleasant, informative and kind. Overall staff really made our night. The room was big, clean, warm and just what we needed. The kids used the pool in the morning while I had a zoom meeting- all in all a great unexpected experience.
Stayed 1 night in Feb 2024

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return
I have stayed here several times over the last few years and I'm never disappointed. Always clean, spacious and adequately supplied. The building is maintained very well, too. You never see an out-of-order sign or are told you can't use the amenities because they're being fixed/cleaned, etc.
Stayed 1 night in Feb 2024

2/10 Terrible

cristian

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Reputation Response Team on Feb 6, 2024
Thank you very much for your feedback. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to know where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly to discuss your stay further We hope to hear from you soon and take care.

10/10 Excellent

Ricardo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the pet areas and hospitality.
Stayed 1 night in Dec 2023

4/10 Poor

Chris

Stayed 1 night in Jan 2024
Response from Reputation Response Team on Apr 10, 2024
Thank you for your review. We are sorry that your experience at our hotel didn’t quite match all of your expectations. We'd love to hear more about your stay and where we went wrong so we know how to improve on future stays. Feel free to reach out to us directly at any time. We hope to hear from you soon and take care!

8/10 Good

Natasha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

ADELLA

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Janna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

bing

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property well run and good breakfast. Only comment that applies to all Holiday Inn’s are that bed and pillows are hard
Stayed 1 night in Jan 2024

6/10 Okay

Deborah

Travelled with family
Liked: Property conditions & facilities
Been here several times. Yesterday was disappointing to find someone‘a scrubbie left in our shower. I had called the front desk to make sure they are not providing these for visitors. Housekeeping failed to remove it, leaving me to wonder how well they cleaned the shower. Breakfast was also disappointing. Ran out of sausage and people had to wait for another batch to cook. No half and half provided for those who don’t use flavored creamer.
Stayed 1 night in Jan 2024

10/10 Excellent

Fe

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place. If possible, please add electric charging stations for electric cars.
Stayed 1 night in Dec 2023

10/10 Excellent

Cecilia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Phil

Stayed 1 night in Dec 2023

10/10 Excellent

Deirdre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always a Great Stay
Always very clean, staff is helpful and polite. Rooms are newer, beds are soft and comfortable. Can't vouch for the breakfast, but when we cruised by on our way out it looked delicious and was well stocked with many people enjoying it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice relaxing spot
This spot is the final stay for us on our trip. Enjoyed the spacious room and watched tv to unwind the day. Was able to get food and gas close by which was a plus.
Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gabrielle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Danika

Stayed 1 night in Dec 2023

10/10 Excellent

Phyllis J.

Stayed 3 nights in Dec 2023

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast cooked is not good as others we stayed. Meat patty was over cooked.
Stayed 1 night in Dec 2023

10/10 Excellent

Meg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Dec 2023

10/10 Excellent

Randy

Travelled with partner
Liked: Cleanliness, amenities
Felt comfortable. Nice beds too.

10/10 Excellent

Swati

Liked: Cleanliness
Disliked: Property conditions & facilities
I liked how the comfort of the hotel was, but not the pool

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms wit newer aminities!
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms with newer amenities!
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Clean property.
Stayed 1 night in Nov 2023

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

10/10 Excellent

Jesse

Liked: Staff & service, amenities, property conditions & facilities
All perfect, definitely stay here
Stayed 1 night in Nov 2023

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel in good condition.
Stayed 1 night in Nov 2023

10/10 Excellent

chun chia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

10/10 Excellent

Srinivasa Rao

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023