Outdoor pool, pool umbrellas, sun loungers
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Reviews of Dann Carlton Medellin Hotel

4.5 out of 5
Dann Carlton Medellin Hotel
Carrera 43a No.7-50, Avenida El Poblado, Medellín, Antioquia

Reviews

8.6

Excellent

Rating 10 - Excellent. 644 out of 1057 reviews" "
Rating 8 - Good. 205 out of 1057 reviews" "
Rating 6 - Okay. 94 out of 1057 reviews" "
Rating 4 - Poor. 43 out of 1057 reviews" "
Rating 2 - Terrible. 71 out of 1057 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent service,food,staff Everything!!
Stayed 2 nights in May 2024

6/10 Okay

eric

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
the room smelled like someone smoked and needed a little remodeling as looks a little old. The toilet seat wobbled and I fixed it myself. The staff was great and breakfast good :-) Location is great too.
Stayed 5 nights in May 2024

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Doing construction during my stay horrible. Gym was missing weights and needs to be addressed. Won't stay here again!!!!! @@@@ Bookers beware!! I you invite a friend over you need to pay for them like a stay in your room. I had a friend come to the room and had to pay 3x for three friends visiting. I had a friend come to go to the pool..I hadda pay for that too...Youbpay and pay and pay..Gringo games!! Do a air BNB b your better off..Ridiculous!!!!

10/10 Excellent

Cynthia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Robert

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Tricky registration and guest policy. Even I paid for two persons room the hotel wanted to charge me for the second person 99$. The hotel should be more transparent about registration and guest policy. Those shady practices are usually done by single star properties. I just had the feeling hotel became greedy and started prying on foreign tourists.
Stayed 1 night in May 2024
Response from . on May 20, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

10/10 Excellent

Raúl

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff, great area around the hotel
Stayed 4 nights in Mar 2024
Response from . on May 20, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

8/10 Good

adam, Orlando

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
staff always want to charge extra for the room I had my girlfriend with me I paid for her for 3 extra nights when I get there I get charge 200$ extra that’s a scam
Stayed 3 nights in May 2024
Response from . on May 20, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

10/10 Excellent

Lucy

Travelled with group
Liked: Amenities
Friendly staff. The Customer service experience -being tentative to picking up empty plates and offering additional drinks- should improve. Buffet area (breakfast) personnel need to provide faster service. We wanted a spice sauce and had to ask 4 different people and it took over 5-7 minutes. Other than these two things, the place and overall service was great!
Stayed 5 nights in May 2024
Response from . on May 14, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

10/10 Excellent

MOISES, Poinciana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It very clean and the staff service was excellent.
Stayed 3 nights in May 2024
Response from . on May 9, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 3 nights in Apr 2024
Response from . on May 9, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

10/10 Excellent

wilson

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay, wonderful staff. I recommend this place always..
Stayed 10 nights in Apr 2024
Response from . on May 9, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

8/10 Good

Alexandra

Liked: Staff & service, property conditions & facilities
Lots of hair in the shower
Stayed 2 nights in May 2024
Response from . on May 9, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

10/10 Excellent

Julio

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, beautiful hotel, great breakfast.
Stayed 1 night in Apr 2024
Response from . on May 9, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

6/10 Okay

Dave

Travelled with family and small children
Liked: Cleanliness, staff & service
I booked a double room with two twin beds as we were 4 people. When we arrived they gave us a single room where they had put an extra small bed in it. The When I called the front desk about it, they told me to pls stay in there for the night and that they will put us in a different room the next day. The other room was good, but we spent the first night in a room that I had not booked and was cramped. They also charged me for an extra person while pulling this off. Also breakfast area too small. Had to wait everyday before we could get in. Will not be going there back anymore.
Stayed 4 nights in Apr 2024
Response from . on May 6, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about this hotel is centrally located clean the food is excellent the personnel is super polite and friendly
Stayed 8 nights in Apr 2024
Response from . on May 6, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

MARTIN

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool. Good hotel. Good location.
Stayed 1 night in Apr 2024
Response from . on May 6, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

8/10 Good

Marcus

Liked: Cleanliness, staff & service, amenities
I didnt like there we exposed wiring for the light switches
Stayed 3 nights in Apr 2024
Response from . on May 3, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

8/10 Good

Michael

Stayed 4 nights in Apr 2024

6/10 Okay

Rabi

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved this hotel, it was a great experience. Very clean, nice beds, great food and customer service. Family friendly. The only thing it is that the room had a door that communicated with another room and we heard everything. I didn’t feel comfortable about it. In general I recommended this hotel.
Stayed 1 night in Apr 2024
Response from . on Apr 29, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

8/10 Good

Djouna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a good choice for the price I paid. The amenities are good. It was clean overall. It’s in a great location. Right in the heart of all the fun.
Stayed 3 nights in Feb 2024
Response from . on Apr 22, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

8/10 Good

sergio

Travelled with group
Location was very good. Friendly staff and clean place
Stayed 4 nights in Apr 2024
Response from . on Apr 18, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Mar 2024
Response from . on Apr 15, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

8/10 Good

Mehmet

Liked: Cleanliness
Everything it’s ok
Stayed 4 nights in Apr 2024
Response from . on Apr 15, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

8/10 Good

Frank, JACKSONVILLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT does need some renovation in certain part
Stayed 5 nights in Mar 2024

8/10 Good

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice service from a friendly personal. Delicious breakfast. Modern hotel. Good taxi service. More light in the bathroom. Better computers in the Computer room.
Stayed 7 nights in Mar 2024

10/10 Excellent

Jeunetta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. Great service and the breakfast buffet was amazing.
Stayed 5 nights in Mar 2024
Response from . on Apr 8, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

8/10 Good

FRANCISCO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. Rooms are very comfortable. One bad detail was that the pool was cold and the Alleys are lousy
Stayed 2 nights in Mar 2024
Response from . on Apr 8, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

10/10 Excellent

Rolando Ramirez

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great and super affordable property
Stayed 4 nights in Mar 2024
Response from . on Apr 8, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

2/10 Terrible

Dror

Stayed 1 night in Mar 2024

8/10 Good

Taniqua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Valeria

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from . on Apr 2, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

2/10 Terrible

ali

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Not really good
Stayed 3 nights in Mar 2024
Response from . on Apr 4, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

8/10 Good

Guy

Liked: Cleanliness, amenities, property conditions & facilities
Very good and clean hotel, only issue was with some of the staff kept giving me mixed information about certain things, but other than that, hotel is great
Stayed 8 nights in Mar 2024
Response from . on Apr 2, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

8/10 Good

Carmen, Flat Rock

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall was good. It’s located walking distance from restaurants and shopping malls
Stayed 21 nights in Mar 2024
Response from . on Apr 2, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

Paulo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 6 nights in Mar 2024
Response from . on Apr 2, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

10/10 Excellent

Marlene

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was extremely friendly and polite. The breakfast buffet was amazing. The food at the restaurant and room service were also great. Everything is walking distance, great bars, shopping malls, and restaurants in the area. Never made it to the pool but it looked beautiful. The Tony Roman revolving restaurant at the top has a really nice panoramic view of the city.
Stayed 4 nights in Mar 2024
Response from . on Apr 4, 2024
Nos alegra saber que pudo disfrutar de su estadía junto a nosotros, muchas gracias por preferirnos y esperamos que lo haga en otra oportunidad.

4/10 Poor

Adalberto, Miami

Stayed 7 nights in Mar 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many locations
Stayed 5 nights in Mar 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

10/10 Excellent

Yeni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Mar 2024
Response from . on Mar 26, 2024
Gracias por dejarnos su opinión y por su grata visita, esperamos contar con su presencia en otra oportunidad.

10/10 Excellent

julianus

Stayed 1 night in Mar 2024

10/10 Excellent

Jeanine, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was more of a variety of breakfast items...bacon would have been good and the food wasnt hot
Stayed 4 nights in Mar 2024
Response from . on Mar 19, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

2/10 Terrible

Alexandra, East Meadow

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms were old and not updated at all. Fixtures in the bathroom were broken (sink), I clocked in at 4 pm and there were no towels in the room after I spoke with manager he said they have a problem with the dryers etc. really bad customer service for a hotel with that category. At the swimming pool the service was so slow and a guest was playing music from his speaker and nobody said anything. The music playing on the community speakers was from a radio station .. told manager sis not do anything. I felt like I was on a one start category hotel! I should stay there and spend all that money on a place that is not even a 3 starts hotel.
Stayed 2 nights in Mar 2024
Response from . on Apr 2, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

6/10 Okay

Mercedes

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The package that I purchase included breakfast. The food was good. The service was not. I had to wait at least 15 minutes to get a cup of coffee. The waitersses where not very friendly. They ignored us most of the time. I had to go to the reception and complained about the poor service. We stayed 7 days.
Stayed 7 nights in Mar 2024
Response from . on Mar 19, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.

4/10 Poor

Nicholas

Stayed 2 nights in Mar 2024

6/10 Okay

Kiomara

Liked: Cleanliness
Disliked: Amenities
The facilities are good. Centrally located although there’s a lot of homeless and dirty in the area. Amenities in the room very poor. We stayed 4 nights and linens were never changed. Very few towels in the bathroom and very old towels. The staff were a mixed bag. A few were very helpful, corteaus, and friendly. The majority were not engaging.
Stayed 4 nights in Mar 2024
Response from . on Mar 19, 2024
Agradecemos sinceramente sus comentarios, son realmente importantes para nosotros en razón a nuestro compromiso de mejora continua buscando siempre una grata estadía para nuestros huéspedes y visitantes.