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Reviews of Holiday Inn Express Richmond-Mechanicsville, an IHG Hotel

2.5 out of 5
Holiday Inn Express Richmond-Mechanicsville, an IHG Hotel
7441 Bell Creek Rd, Mechanicsville, VA

Reviews

7.6

Good

Rating 10 - Excellent. 293 out of 801 reviews" "
Rating 8 - Good. 245 out of 801 reviews" "
Rating 6 - Okay. 107 out of 801 reviews" "
Rating 4 - Poor. 83 out of 801 reviews" "
Rating 2 - Terrible. 73 out of 801 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
nice room, surprised that room didn't have a safe to use for valuables. bathroom small, but good hot shower
Stayed 2 nights in May 2024

10/10 Excellent

Richard, Cranleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Recently renovated with comfortable beds and friendly staff
Stayed 1 night in May 2024

8/10 Good

April

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good. The only kickbacks where the toilet was small, and the lid was loose. The hand sink water outlet left no room for your hands under the faucet
Stayed 4 nights in May 2024
Response from Front Desk on May 16, 2024
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was excellent, friendly, and helpful. Room and facilities were clean and nice.
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 22, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Donnie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming. Cleanliness in lobby. Rooms could use some updating. Pull out sofa had no blanket or any extra pillows
Stayed 1 night in Apr 2024
Response from Front Desk on Apr 15, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We look forward to having you as our guest on future visits to the Mechanicsville/ Richmond area.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Convenient to where I needed to be
Stayed 2 nights in Apr 2024
Response from Front Desk on Apr 11, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Shawn

Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 29, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Ernest

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very accommodating and friendly. Enjoyed my stay. Will definitely come back again.
Stayed 4 nights in Apr 2024
Response from Front Desk on Apr 8, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our needs. Well maintained. Nice room. Outback Steakhouse across the street is awesome!! Would stay here again.
Stayed 1 night in Apr 2024
Response from Management on Apr 8, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property suited our needs for our 1 night stay it was quite and clean
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Tobey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a one night stay for attending a funeral. I was greeted by Stephon at checkin, when I had questions and after dinner with family he was still there and was sweet and polite and super respectful to meHe was a very kind soul to me. I was so appreciative of him.
Stayed 1 night in Mar 2024
Response from Front Desk on Mar 19, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable. We strive to provide all our guests with a clean, comfortable, well maintained and secure place to stay. We look forward to having you as our guest on future visits to the Mechanicsville/ Richmond area.

10/10 Excellent

Carrie

Stayed 1 night in Mar 2024
Response from Front Desk on Apr 1, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Soisuda

Stayed 1 night in Mar 2024
Response from Front Desk on Mar 25, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly people good service
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 27, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

10/10 Excellent

Trish

Stayed 1 night in Feb 2024
Response from Front Desk on Mar 25, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Rashad

Liked: Cleanliness, staff & service
Everything was good besides our door would not securely shut
Stayed 2 nights in Feb 2024
Response from Front Desk on Feb 19, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Gary

Stayed 4 nights in Feb 2024
Response from Front Desk on Mar 25, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Carlos

Business traveller
Liked: Staff & service
OK for a last minute stay
Hotel and amenities dated, need renovation. The breakfast buffet was really good.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 13, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Kristy

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great, friendly staff. Great location. Quiet and very clean.
Stayed 3 nights in Feb 2024
Response from Front Desk on Feb 5, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Kim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very pleased. Tandra was very attentive and helped me, my sister, and elderly parents with breakfast. Tina was very helpful. Mark was great and helpful. I would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Front Desk on Feb 12, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Grayson

Stayed 1 night in Jan 2024
Response from Front Desk on Mar 25, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 29, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The set up for the soap, dispensers in the bathroom, or very difficult to use, especially if one has weakness in their hands. They are very hard and stiff. The faucet in the sink is not placed well, and when you open it, water goes all over the counter. People were most helpful. Breakfast was wonderful but the bathroom is not thought out well.
Stayed 2 nights in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 22, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Not very clean, breakfast is done 15 minutes before closing so 7-945 not 10
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 30, 2024
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 Excellent

Allen, Savannah

Stayed 1 night in Jan 2024
Response from Front Desk on Jan 22, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

6/10 Okay

Alice

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on Jan 22, 2024
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Sharon, Orleans

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 Poor

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing stay
We changed rooms because we had no phone service or tv reception. Sadly we still had no tv reception during any of our stay.
Stayed 1 night in Dec 2023
Response from Front Desk on Dec 27, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 Excellent

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located where I needed to be near a business that I’m checking out with my partners. Great reasonable price per night for what’s given plus free breakfast. Good selections and nothing complicated. Friendly front staff that greets you as you walk-in and checking out! I’ll definitely come back!
Stayed 2 nights in Nov 2023
Response from Front Desk on Dec 4, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Jan

Travelled with family
Need better cleaning, needs update, electric plate that clock pulled into is loose and clock is irregular in working or not if moved
Stayed 1 night in Nov 2023
Response from Front Desk on Dec 4, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

4/10 Poor

Jonathan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The first room was 58° and the heater was broken. And the sink wouldn’t drain. They moved us to another room. The second room, the toilet didn’t work. The third room the TV didn’t work and it was missing a lampshade. And there was a Band-Aid over one of the electrical outlets. It was otherwise clean.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns. We strive to ensure our guests have a clean, comfortable, well maintained & secure place to stay.

8/10 Good

Viola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 28, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

6/10 Okay

Jacqui

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Skip this One
I have stayed at many Holiday Inn Express and thought they were fantastic, however this location was terrible. I would never stay here again.. Check in was fine, but the room had an odor, the door handle to the adjoining room (which we were not using) was missing the base (attached to the door) and was rusty, the bathroom mirror was cracked all around the edges, the coffee make was on a stand next to the bed and the noise from other rooms and the hall was awful. If this was my first time staying in a HIE I would never be back.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 27, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
AC on BLAST cold night
I stay at Holiday Inn frequently when in Richmond late however this night the room was freezing the AC was on full Blast and unable to adjust. Please make it so they room temp can be adjusted.
Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

2/10 Terrible

Eric

Stayed 1 night in Nov 2023
Response from Front Desk on Nov 20, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

6/10 Okay

mich

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.

10/10 Excellent

Paul

Stayed 2 nights in Oct 2023
Response from Front Desk on Nov 20, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean and quiet. The staff is very friendly and helpful. Great Breakfast ! Lots of options. A+
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 25, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

4/10 Poor

Kimberly

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The tv didn't work, the tub needs to be caulked, the bathroom floors looked dirty with the baseboards, and the water pressure in the shower was very low. It took quite a while to take a shower. The large hanging light shade in the corner had splatters of stains on it. The staff was nice and we've stayed there before. I hate it, but we don't plan to go back.
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concernsWe are in the process of correcting all these issues in the hotel.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ac unit
The hotel was nice no problems My only concern was the room smelt musty and mildew from the air conditioner/
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Avoid this dump
Our room had literal holes in the wall. Big holes where the wall was falling apart. The bathroom mirror was broken, caulking around the tub/shower was peeling away and dirty, the rack of shampoo/soap had brown staining on the bottles. This place was a total dump. I have stayed at other Holiday Inns and they are usually quite nice, but this place is far from that. And the smell of the room, and the hotel generally, was unpleasant. Unfortunately i had been driving all day and trying to find another hotel wasn't really an option at this hour, for our one night stay along our trip. And to add to the above, I complained to the front desk and it was completely ignored. As if it was expected and acceptable.
Holes in wall, wall falling apart
Peeling, dirty caulk
Corner of mirror broken off
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 24, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns

10/10 Excellent

Hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, friendly staff, comfortable rooms!
Stayed 2 nights in Oct 2023
Response from Front Desk on Oct 17, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Room could have been cleaner.
Response from Front Desk on Oct 17, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

8/10 Good

Mary

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 17, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 31, 2023
Thank you for taking time to complete the survey from your recent stay with us. We are pleased to hear that you had a good experience with us and found your accommodations enjoyable

2/10 Terrible

Monae'

Travelled with family
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
My stay was horrible i waited 30 mins just to check in i didn’t get in to my room until after 12 and i was with a 2 yo by myself. The receptionist was having a “medical emergency” but i called the desk 8 times nobody came. I stayed there because I got married on Saturday and that hotel was 10 mins from my wedding location
Stayed 1 night in Oct 2023
Response from Front Desk on Oct 9, 2023
Thank you for taking time to complete the survey from your recent stay. We are sorry we fell below our standards during your visit. I can assure you that your comments will be shared with the entire team and actions taken to address your concerns.