Cleanliness standards
Check availability

Reviews of Smile Hotel Matsuyama

3 out of 5
Smile Hotel Matsuyama
Katsuyamacho 1-18-1, Matsuyama, Ehime

Reviews

8.2

Very good

Rating 10 - Excellent. 38 out of 100 reviews" "
Rating 8 - Good. 39 out of 100 reviews" "
Rating 6 - Okay. 17 out of 100 reviews" "
Rating 4 - Poor. 5 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Twin-bed room, one-night stay, 13/02/2024 - 14/02/2024. This hotel is super clean and comfortable, like most hotels in Japan. Service was excellent and unthinkable for European standards, compared to the room price (36,30 euro including taxes). Two unique aspects: 1. Smell: the corridor on the second floor had a wonderful, indescribable scent of clean like the one one you sometimes smell on clothes. It was so enjoyable! 2. Smile: As the hotel name suggests, staff members had a large smile which I liked a lot (although they looked a bit tensed during check-in). By mistake I had booked a smoking room, but the staff kindly changed it to a non-smoking room right away. I only had a small breakfast; nonetheless I liked much the variety of Japanese food available. Suggestions for improvement: Curtains were too thin and let light filter on day time, which disturbed sleep. It would be nice to have completely light-blocking curtains.
Stayed 1 night in Feb 2024

6/10 Okay

YEE LING

Liked: Cleanliness, staff & service, amenities
I’ve stayed in a couple of Smile Hotels in Tokushima and Hakata. However, the one in Matsuyama did not do as well as the above 2. 1. Location: About 10mins walk to Okaido if you walk thru the alley of bars & pubs, 15mins to avoid the above 2. The AC is only in heating and fan mode. Have to utilized the in-room humidifier to cool down the room or to open the window (but it’s noisy) These are the 2 points that took away the 2 stars. The rest, ie. facilities, amenities and staffs are good.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mireille, Sherwood Park

Mighty fine stay! Well situated, near all attractions and public transportation!
Stayed 2 nights in Jun 2023

10/10 Excellent

Norman

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Very nice hotel and free breakfast
Stayed 1 night in Oct 2021
Response from Smile Matsuyama on Oct 15, 2021
Thank you for staying at Smile Hotel Matsuyama. Thank you for your high review. We will continue to strive to satisfy you

8/10 Good

mernali

Liked: Staff & service
Stayed 1 night in Aug 2021

8/10 Good

jayq27, japan

Liked: Cleanliness, staff & service
it’s a old business hotel but clean.. the bed is not itchy like other hotels so that i slept good till morning..only one thing is, the hotel parking lot it was mendoksai
Stayed 1 night in Aug 2020

8/10 Good

Kam Wan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024

8/10 Good

KATSUHIRO

Liked: Cleanliness, staff & service
ＴＶが小さい それ以外は何も問題ない
Stayed 1 night in Apr 2024

6/10 Okay

Takuya

Stayed 1 night in Mar 2024

8/10 Good

Tomoko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

のぶや

Liked: Staff & service
観光に
Stayed 1 night in Jan 2024

8/10 Good

HAEKWON

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

6/10 Okay

Jun

Stayed 1 night in Feb 2023

8/10 Good

MASAHIRO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
電車で道後温泉へは便利です。
道後温泉への電車の乗り方を丁寧に分かりやすく教えていただき有り難かった。車は敷地内の立体駐車場だったので、荷物は最初に出しとかないと いけない。後で車で出掛けたりも難しかったが、 徒歩でも周囲に食事所も有り。松山城も近かったので、観光は便利だった。
Stayed 1 night in Feb 2023

6/10 Okay

ayako

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2023

6/10 Okay

hidemasa

Business traveller
Disliked: Cleanliness
Stayed 1 night in Jan 2023

8/10 Good

Takashi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

みさ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

じゅんや

10/10 Excellent

Yosuke

Stayed 1 night in Jan 2023

10/10 Excellent

TAKASHI

Stayed 1 night in Dec 2022

10/10 Excellent

chih yuan

Liked: Cleanliness, staff & service, property conditions & facilities
交通方便鬧中取靜的飯店
離公車站很近，去鬧區或是道後溫泉都很方便，而且很安靜，只是有點可惜的是，半夜有人抽菸，造成房間會有小的煙味!
Stayed 1 night in Nov 2022

6/10 Okay

MAKOTO

Stayed 1 night in Nov 2022

10/10 Excellent

YUKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

ERINA

Stayed 2 nights in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from スマイルホテル松山　フロント on Oct 1, 2022
この度は当館にご宿泊いただき誠にありがとうございます。高評価いただき大変うれしく思います。次回もぜひご来館くださいませ。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from スマイルホテル松山　フロント on Oct 1, 2022
この度は当館にご宿泊いただき誠にありがとうございます。高評価いただき大変うれしく思います。次回もぜひご来館くださいませ。

10/10 Excellent

けいじ

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの方々の対応も良く満足でした！
Stayed 1 night in Sep 2022
Response from スマイルホテル松山　フロント on Oct 1, 2022
この度は当館にご宿泊いただきまして誠にありがとうございます。スタッフへのお褒めのお言葉が何よりも励みになります。今後もお客様へご満足いただける施設づくりをしてまいりますので、ぜひともまたお越しくださいませ。お忙しい中のご投稿誠にありがとうございます。

2/10 Terrible

KUMI

Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

?

Stayed 1 night in Jun 2022

8/10 Good

Tetsufumi

Business traveller
Liked: Staff & service, room comfort
コストパフォーマンスが良いホテルです
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Ikuo

Liked: Cleanliness, amenities, property conditions & facilities
この価格でこの広さ。BSも入るし言うことありません。 整体院がホテル内にあり、興味あったけど、それについての説明はなかった。 もう少しPRしたらいいのでは？と思いました。
Stayed 2 nights in Jun 2022

8/10 Good

積

Liked: Staff & service
Stayed 1 night in May 2022

6/10 Okay

keiko

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
もてなしの気持ち無し
ベッドは快適な寝心地で良かったです。 ホテルを離れる時、荷物を持っていますし明らかに泊まり客なのに、他の人を見送る為にか、こちらには目もくれず、道を塞ぎ、これが接客業をする人なのか⁈と思いました。 もう、こちらは利用しません。
Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Smile Matsuyama on May 5, 2022
この度はご宿泊いただきありがとうございます。 また高評価をいただき重ねてお礼申し上げます。 今後もお客様にご満足いただけるように努めて参ります。 ご投稿いただきありがとうございました。

8/10 Good

k

Stayed 1 night in Apr 2022

10/10 Excellent

Ryoka, Hagiwara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
思ったより綺麗で広くてステキでした！
Stayed 1 night in Mar 2022
Response from Smile Matsuyama on Apr 21, 2022
この度はご宿泊いただきありがとうございました。 またお褒めのお言葉をいただき重ねてお礼申し上げます。 今後もお客様にご満足いただけるよう努めて参ります。 またのご利用、お待ちしております。

10/10 Excellent

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

tomoko

Stayed 2 nights in Mar 2022
Response from Smile Matsuyama on Apr 21, 2022
この度はご宿泊いただきありがとうございました。 また高評価をいただき重ねてお礼申し上げます。 次回松山にお越しの際もぜひ当館をご利用くださいませ。 ご投稿ありがとうございました。

8/10 Good

TOMOMI

Stayed 2 nights in Mar 2022
Response from Smile Matsuyama on Mar 23, 2022
この度はご宿泊いただきありがとうございます。 また高評価をいただき重ねてお礼申し上げます。 今後もお客様にご満足いただけるよう努めて参ります。 ご投稿いただきありがとうございました。

10/10 Excellent

SHUNTARO

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2022

6/10 Okay

Yoshimoto

Travelled with family
Stayed 1 night in Feb 2022
Response from Smile Matsuyama on Feb 14, 2022
この度はご宿泊いただきありがとうございます。 今回は高評価を頂けませんでしたが次回は頂けるように努めて参りますのでまたご利用いただければ幸いでございます。 ご投稿いただきありがとうございました。

8/10 Good

Josiah

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Smile Matsuyama on Feb 14, 2022
この度はご宿泊いただきありがとうございます。 また高評価をいただき重ねて御礼申し上げます。 今後もお客様にご満足いただけるように精進して参ります。 ご投稿いただきありがとうございました。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Smile Matsuyama on Dec 31, 2021
この度はご宿泊いただきありがとうございます。 また高評価をいただき重ねて御礼申し上げます。 今後もお客様にご満足いただけるように精進して参ります。 ご投稿いただきありがとうございました。

4/10 Poor

Yuya

Disliked: Cleanliness, property conditions & facilities
おふろ汚い 部屋寒い　
Stayed 1 night in Dec 2021
Response from Smile Matsuyama on Dec 29, 2021
この度はご宿泊いただきありがとうございます。 しかしながら清掃やお部屋の温度でご不快な思いをさせてしまい申し訳ございません。 浴室につきましては再度清掃を徹底して参ります。お部屋が寒い際は毛布やファンヒーターの貸し出しを行っておりますがご案内が不十分でございました。 今後もお客様に快適にお過ごしいただけるように努めて参ります。 この度はご投稿いただきありがとうございました。

10/10 Excellent

keisuke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Smile Matsuyama on Dec 24, 2021
この度はご宿泊いただきありがとうございます。 また高評価をいただき重ねて御礼申し上げます。 今後もお客様にご満足いただけるように精進して参ります。 またのご利用をお待ちしております。

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Dec 2021
Response from Smile Matsuyama on Dec 17, 2021
この度はご宿泊いただきありがとうございます。 満点の評価はいただけませんでしたが次回はご満足いただけるように精進して参ります。 ご投稿いただき誠にありがとうございました。