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Reviews of Fairfield Inn & Suites by Marriott Martinsburg

2.5 out of 5
Fairfield Inn & Suites by Marriott Martinsburg
451 Foxcroft Avenue, Martinsburg, WV

Reviews

8.8

Excellent

Rating 10 - Excellent. 271 out of 462 reviews" "
Rating 8 - Good. 127 out of 462 reviews" "
Rating 6 - Okay. 27 out of 462 reviews" "
Rating 4 - Poor. 21 out of 462 reviews" "
Rating 2 - Terrible. 16 out of 462 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Krystal

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
DISSPPOINTED THAT I RESERVED 2 QUEEN BEDS BUT THE ONLY ROOM LEFT WAS A KING BED.
Stayed 1 night in May 2024

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place great staff
Stayed 1 night in Apr 2024

10/10 Excellent

John B

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confusing entry
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024

10/10 Excellent

Jonathon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location. Clean and comfortable.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Travelled with partner
Everyone was great even those construction was ongoiing
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Stayed 1 night in Apr 2024

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK. Staff were very helpful. Went to restaurant next door at Holiday Inn-highly recommend. Handicap accessibility is questionable. Room fartest from front desk. Side accessibility ramps would be better suited for skate boarders. Breakfast ended at 9 a.m. Lobby under maintenance.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Kathryn

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Vernel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay there, I worked there when I moved back to this area. A fan always 😊
Stayed 1 night in Mar 2024

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The TV did not work - it came on and then immediately shut down. I went down to the front desk to make sure that the remote was functioning, also thinking I was doing something incorrectly. The woman at the desk indicated what should appear on the screen when the TV turns on and said I’d try again. She said she would come up to our room and check it out if it again didn’t stay on. Unfortunately, I got the same result. Since it was an active checkin time for guests, we decided to read rather than watch TV and asked the woman at the front desk to check out the TV tomorrow, before a new guest used the room. The woman again kindly offered to come up to the room, but we said it wasn’t necessary. She said that she would leave a note to have maintenance check it in the morning. Not a big inconvenience for us. Glad the the woman was so willing to try to solve the problem!
Stayed 1 night in Mar 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff helpful and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Vernel

Always a pleasure to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Joanne

The hotel is clean and so very comfortable.
Stayed 1 night in Feb 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable.
Stayed 1 night in Jan 2024

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good
Stayed 1 night in Feb 2024

8/10 Good

Christopher, Springdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Jan 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

JON, Charleston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

8/10 Good

Pascale

Stayed 1 night in Nov 2023

10/10 Excellent

Sinikka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Sinikka

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Christopher

Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
an above average quick off the highway stop. Clean rooms, well done, better than average breakfast. checked in at night and the front desk woman was awesome.
Stayed 1 night in Nov 2023

10/10 Excellent

Marilyn

Stayed 2 nights in Nov 2023

6/10 Okay

Kolja, Aurora

Travelled with family
Liked: Staff & service
Disliked: Amenities
Just a very average hotel, bathrooms not clean and run down, had to fight for my booked room (tried to give me a smaller room), carpet …
Stayed 2 nights in Nov 2023

8/10 Good

Joseph

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 5 nights in Oct 2023

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff.
The hotel was very nice, staff couldn't have been more helpful or friendly. My only issue was the bathroom. There were random hairs in the shower and on the floor. The tub floor was slippery. Other than that, I would book about with Fairfield.
Stayed 2 nights in Oct 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Loved this place! Safe, clean, cute!
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 1 night in Oct 2023

10/10 Excellent

mark, chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

8/10 Good

zeuri

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great breakfast. Still need to clean showers because I had a nasty brown stain in my shower. Bed and room were clean.
Stayed 2 nights in Sep 2023
Response from Brooke on Sep 13, 2023
Thank you for the review we appreciate the feedback.

10/10 Excellent

Douglas

Stayed 1 night in Sep 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On our way home from Florida. Great spot off of 81 . Plenty of dining options nearby Friendly staff. Breakfast at the hotel was very good. With a lot of options this is an excellent choice
Stayed 1 night in Aug 2023
Response from Brooke on Sep 13, 2023
Thank you for taking the time to leave us a review. We appreciate the feedback.

8/10 Good

Connie

Travelled with family
It’s an old building that needs a lot of help on the inside. I couldn’t even get the door open to the room. The pool is dirty and many more things.
Stayed 1 night in Sep 2023
Response from Brooke on Sep 13, 2023
Thank you for taking the time to leave us a review. We appreciate the feedback and use these things as a learning experience so these issues wont occur in the future.

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to stay
Stayed 1 night in Sep 2023
Response from Brooke on Sep 13, 2023
Thank you for leaving us a review.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Marsha

Liked: Cleanliness, staff & service, room comfort
Overnight Stay
Room was exceptionally clean. Bed & pillows were comfortable. Breakfast was very good. Food offerings were scrambled eggs, hard boiled eggs, bacon, waffles & the usual bagels, bread & pastries. Coffee was very good both in the breakfast area & in room. Only complaint was check-in. I don't know how long I waited for someone to come to the desk but it definitely was a bit of a wait. Person who came out seemed to be in a hurry to get the check-in done. Wasn't rude, obviously wanted to get it done & overwith as quickly as possible. Check out was just the opposite.
Stayed 1 night in Aug 2023
Response from Brooke on Sep 13, 2023
Thank you so much for taking the time to leave us a review. We appreciate your feedback.

8/10 Good

Neal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Aug 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Yesenia, Reidsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and greet you as soon as you enter the lobby. Property and rooms clean.
Stayed 21 nights in Jul 2023
Response from Brooke on Sep 13, 2023
Thank you for sharing your experience with us. We appreciate your feedback.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star!
Stayed there 3 rimes already. Such a great hotel. Friendly staff, love the breakfast. Great location. We'll be back!
Stayed 3 nights in Jul 2023
Response from Brooke on Jul 31, 2023
Thank you for taking the time to leave us a review. We appreciate your feedback and look forward to your next stay with us.

8/10 Good

Michael

Stayed 2 nights in Jul 2023
Response from Brooke on Jul 31, 2023
Thank you for taking the time to leave us a review. We hope to see you again.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and efficient
Stayed 1 night in Jul 2023
Response from Brooke on Jul 31, 2023
Thank you for taking the time to leave us a review. I will let our staff know as well. We look forward to seeing you next time.