Exterior

Reviews of The Claremont Motels & Apartments

4 out of 5
The Claremont Motels & Apartments
38 Regent St, Martinborough, Wellington

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 170 reviews" "
Rating 8 - Good. 58 out of 170 reviews" "
Rating 6 - Okay. 7 out of 170 reviews" "
Rating 4 - Poor. 5 out of 170 reviews" "
Rating 2 - Terrible. 2 out of 170 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wifi and phone reception wasn't that good.nice place to stay
Stayed 1 night in Apr 2024
Response from The Claremont on May 2, 2024
Thank you for your review Tim, we apologize for any inconvenience we work hard with our outside providers with this and will continue to do so. We hope the rest of your stay was comfortable and look forward to welcoming you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from The Claremont on Mar 26, 2024
Thank you for your review James, we love that you enjoyed your stay with us and look forward to seeing you again

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would happily stay there again
Stayed 2 nights in Mar 2024
Response from The Claremont on Mar 11, 2024
Thank you for your review Tracey, we love that you enjoyed your time with us at the Claremont and look forward to welcoming you again soon

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property. Great owners / staff. Lovely welcome, great value for money.
Stayed 1 night in Mar 2024
Response from The Claremont on Mar 7, 2024
Thank you for the lovely words Nicholas, we loved having you and look forward to welcoming you again soon

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location , friendly helpful staff
Stayed 1 night in Mar 2024
Response from The Claremont on Mar 7, 2024
Thank you for your review Stephen, we love that you enjoyed your stay with us and look forward to seeing you again

8/10 Good

Donna

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from The Claremont on Mar 4, 2024
Thank you for your review Donna, we love that you enjoyed your stay with us and look forward to welcoming you again soon

10/10 Excellent

barry

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great apartment. No complaints at all
Stayed 2 nights in Feb 2024
Response from The Claremont on Mar 1, 2024
Thank you for your review Barry, we love that you enjoyed your stay with us and look forward to seeing you again soon

10/10 Excellent

Shanon, Wellington, Te Aro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Shanon, we love that your enjoyed you stay with us and look forward to welcoming you back

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Kevin, we love that your enjoyed you stay with us and look forward to welcoming you back

10/10 Excellent

Stephen

Travelled with family
Lovely property in a great location -close to the centre but not too close! Ideal for wine tourism. The owners were very helpful and welcoming. Their movie library was a very welcome addition.
Stayed 2 nights in Jan 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Stephen, we love that your enjoyed you stay with us and look forward to welcoming you back

8/10 Good

Julie

Stayed 1 night in Jan 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Julie, we love that your enjoyed you stay with us and look forward to welcoming you back

10/10 Excellent

Elizabeth

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable well appointed unit, comfy bed. Walking distance to shops, cafes and restaurants. Friendly helpful staff. Highly recommend, would definitely stay there again.
Stayed 3 nights in Jan 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Elizabeth , we love that your enjoyed you stay with us and look forward to welcoming you back

10/10 Excellent

Richard

Stayed 2 nights in Jan 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Richard, we love that your enjoyed you stay with us and look forward to welcoming you back

10/10 Excellent

Chihiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for the budget stay, had everything we needed.
Stayed 2 nights in Jan 2024
Response from The Claremont on Feb 18, 2024
Thank you for your review Chihiro, we love that your enjoyed you stay with us and look forward to welcoming you back

8/10 Good

Peter, Ascot

Liked: Cleanliness, property conditions & facilities
A very clean and comfortable apartment. The. only issue is that the internet was very poor and could not be used
Stayed 1 night in Nov 2023
Response from The Claremont on Jan 8, 2024
Thank you for your review Peter, we love that you found your stay comfortable. We apologize for the inconvenience around internet and continue to work hard with our outside providers to improve this.

2/10 Terrible

Ranveig

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from The Claremont on Jan 8, 2024
Thank you for your review Ranveig we are sorry to see with a 1 out of 5 you didn't enjoy your stay. We apologize for this as we wish to give each of our guests the best possible experience while with us. We do hope we can host you again in the future.

10/10 Excellent

Miriam

Stayed 1 night in Nov 2023
Response from The Claremont on Nov 21, 2023
Thank you for your review Miriam, we love that you enjoyed your stay with us and we look forward to welcoming you again in the future

8/10 Good

Bev

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed clean - all good .... lighting on out side of units 13,14,15,16 .....could be adjusted as security light shines into unit 15 during the night and the variety of levels of path from the unit to the car park is a bit unclear in low evening light - but the design is good people just have to be mindful of their stepping ...
Stayed 2 nights in Oct 2023
Response from The Claremont on Oct 17, 2023
Thank you for your review, Bev, we appreciate all feedback and will be looking at this immediately. We hope the remainder of your stay was comfortable and we look forward to welcoming you again

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
New property with everything in new condition, large king sized comfortable bed
Stayed 1 night in Oct 2023
Response from The Claremont on Oct 10, 2023
Thank you for your lovely review Chris, we appreciate all feedback. We love that you enjoyed your time with us and look forward to welcoming you again in the future

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy, great location
Great spot with lots of room for our family and a garden chess board to play in the evening
Stayed 1 night in Sep 2023
Response from The Claremont on Oct 4, 2023
Thank you for your review, we love that you enjoyed your stay with us and look forward to hosting you again

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Great space for a family stay. Very clean and handy to the Village. Staff were very friendly and helpful. We’ll look forward to visiting again.
Stayed 1 night in Sep 2023
Response from The Claremont on Sep 26, 2023
Thank you for your review Andrea and love that you enjoyed your stay with us, we look forward to welcoming you back again in the future.

8/10 Good

B

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Claremont on Sep 26, 2023
Thank you for you review B and hope you enjoyed your stay with us. We look forward to welcoming you again

10/10 Excellent

Avi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only there for the night but value for money was amazing and martinborough put on the most amazing weather
Stayed 1 night in Sep 2023
Response from The Claremont on Sep 7, 2023
Thank you for your review Avi, we look forward to welcoming you again in the future

10/10 Excellent

Bernadette, Wellington

Liked: Cleanliness, property conditions & facilities
Location was great,and beautiful relaxing setting
Stayed 1 night in Aug 2023
Response from The Claremont on Sep 1, 2023
Thank you for your review Bernedette, we love that you enjoyed your stay with us and look forward to welcoming you again soon

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious private room and courtyard. About 1 km from town centre but very central for wineries. Facilities offered such as bike hire and taxi service make it a great location for exploring Martinborough.
Stayed 2 nights in Aug 2023
Response from The Claremont on Sep 1, 2023
Thank you for your lovely review, we love that you enjoyed your time with us and look forward to welcoming you again in the future.

10/10 Excellent

William

Business traveller
Would totally recommend staying here
Stayed 1 night in Aug 2023
Response from The Claremont on Aug 30, 2023
Thank you for your review William, we love that you enjoyed your stay with us and look forward to welcoming you back in the future

8/10 Good

Owen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 2 nights in Aug 2023
Response from The Claremont on Sep 1, 2023
Thank you for your review Owen, we look forward to hearing from you again in the future

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great little spot, close to town but very quiet.
Stayed 1 night in Aug 2023
Response from The Claremont on Aug 18, 2023
Thank you for your review Donald, we love having you stay and look forward to welcoming you again soon

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price was icing on the cake... fantastic value for such excellent facilities.
Stayed 1 night in Jul 2023
Response from The Claremont on Aug 10, 2023
Thank you for the review Susan, we love that you enjoyed your time at The Claremont and found it value for money! - we look forward to hearing from you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and definitely recommended
Really nice accommodation. Very comfy bed and well fitted out sitting area. A short drive to Martinborough Square and eating options. We will be back October next year for a two night stay. Definitively recommended Ron and Sue Perth WA
Stayed 1 night in Aug 2023
Response from The Claremont on Aug 10, 2023
Thank you for your review Ron and Sue, we loved having you and glad to hear you enjoyed your time with us. We look forward to welcoming you again in October next year.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how quiet it was
Stayed 1 night in Jul 2023
Response from The Claremont on Aug 1, 2023
Thank you for your review Kevin, we love that you enjoyed your time with us and look forward to welcoming you again in the future.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Very easy check-in process. Warm, comfortable room with good insulation and soundproofing. Everything much better than you would expect at such a reasonable cost.
Stayed 2 nights in Jul 2023
Response from The Claremont on Jul 27, 2023
Thank you for the lovely review John, we are glad you found all you need for a restful time away. We look forward to welcoming you again soon

8/10 Good

Ros

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Had all we needed for a restful break away.
Stayed 4 nights in Jul 2023
Response from The Claremont on Jul 27, 2023
Thankyou for your review Ros, we love that you enjoyed your stay with us and look foward to welcoming you again soon

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Claremont on Jul 20, 2023
Thank you for review, we love that you enjoyed your time with us and look forward to welcoming you again

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
The goods are great but the bads are terrible!
I was ready to give 5 stars but there were a couple of pretty critical things that they did not do well here. First the positives though.. there were a number of things that were way above my expectations: Heated tiles, jet bathtub, soft fluffy towels, good kitchen amenities, excellent hot water, and great water pressure. Unfortunately though, the negatives outweigh the positives. The worst was how hard the pillows were - I had a terrible sleep and these definitely need replacing. The curtain was see-through, which when it faces the car park is an issue with car headlights at night (but I was already awake anyway so..). Lastly the tap water smelled funny and tasted worse, which for me is a big deal because I drink a looottt of water. I would consider staying here again, mainly because it's pet-friendly and I like to travel with my dog, but I think I would look at other options first.
Stayed 2 nights in Jun 2023
Response from The Claremont on Jun 27, 2023
Thankyou for your review Victoria, we are sorry that your stay was not as comfortable as it should have been, We are always available during your stay to make any changes - such as pillows. We will be getting on to change this immeadiately. In regards to the water, we will be checking this also and following up with any issues. I do hope we get to see you and your gorgeous doggy again.

6/10 Okay

Laura

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The check-in instructions were confusing and out of date - supposed contactless check-in with instructions left on the office door, but there was nothing on the door and check-in with staff at reception. Please update both the email instructions sent out prior, and the information in the room. The room information talked about daily room service, but then a few pages later was a Covid related update, saying this wouldn't be happening... which is it?! The one bedroom units were not fully booked, yet the other booking for the duration of my stay was placed in the room adjacent. The sound proofing wasn't great, and the tradies staying next door were loud from before 6am each morning until they left. When you have the spare units, it would be appreciated to have a spare unit in between guests to improve the quality of stay. No electric blanket on the single bed but there was a small portable heater and additional blankets. The unit was very clean and tidy, a nice small deck out the front, and views across the grass and trees. No street noise so it is a quiet place to stay, neighbours dependant.
Stayed 2 nights in May 2023
Response from The Claremont on Jun 20, 2023
Thank you for your review Laura, we appreciate all input to further improve our services. The names list doesn't go up until 2pm (sometimes a little after) to ensure we are not sending any guests to an unfinished unit while our cleaners are in progress. Please do let us know if you unit wasnt serviced during your stay as this will be followed up immeadiately with staff. We will be looking to reupdate the compendiums and make things clearer moving forward now that covid 19 is hopefully mostly behind us I will be taking your review to staff to work through improvements needed. We do hope your remainder of your stay was comfortable and look forward to hosting you again in the future.

10/10 Excellent

Maima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from The Claremont on Jun 20, 2023
Thank you for your review Maima, we look forward to hosting you again in the future.

10/10 Excellent

Nicole, Rotorua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Claremont was better in person than the photos! You will love their peaceful grounds, short distance to town, and dog friendly rooms. We would absolutely stay here again. Be aware that the full kitchen does not come with oil or salt & pepper so bring some basics with you if you want to cook.
Stayed 2 nights in May 2023
Response from The Claremont on Jun 1, 2023
Thankyou for your review Nicola, we do apologies as there should definitely be salt and pepper in each, will make sure they are stocked. We do hope the remainder of your stay was comfortable and we look forward to welcoming you again

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Never disturbed by the movements of others. Had some issues getting both of my hands under the outlet for the bathroom sink when washing hands.
Stayed 2 nights in May 2023
Response from The Claremont on Jun 1, 2023
Thankyou for your review Shane, will pass this to head of house keeping to see how we can improve this. We hope the rest of your stay was pleasant and look forward to welcoming you again

10/10 Excellent

GRAHAM

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very peaceful, and well maintained, clean and fitted out with everything we needed.
Stayed 3 nights in May 2023
Response from The Claremont on May 9, 2023
Thankyou for your review Graham, we love that you enjoyed your stay with us and look forward to welcoming you again in the future.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy and comfortable
Stayed 1 night in May 2023
Response from The Claremont on May 9, 2023
Thankyou for your review Sarah, we love that you enjoyed your stay with us and look forward to welcoming you again in the future.

2/10 Terrible

Eileen

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Only stayed 1 night, thank goodness. We were awoken at 12 with the occupants from next door, arriving home with some females. Out came the music and singing, finally quite down at around 4 that morning.
Stayed 1 night in May 2023
Response from The Claremont on May 9, 2023
Thankyou for your review Eileen, we are very sorry your stay wasn't enjoyable due to the noise from other guests. We do hope to host you again in the future.

8/10 Good

Jed

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Quiet location. Easy parking
Stayed 6 nights in Apr 2023
Response from The Claremont on Apr 19, 2023
Thankyou for your review Jed, we love that you enjoyed your stay with us and look forward to welcoming you again in the future.

10/10 Excellent

c

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot, wonderful for a family and the added extra of being able to bring hounds is outstanding. We love staying here and we will do so again.
Stayed 2 nights in Apr 2023
Response from The Claremont on Apr 19, 2023
Thankyou for choosing to stay at The Claremont, we look forward to hosting you again in the future.

4/10 Poor

Rory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did NOT like the fact that the motel door was just glass and it let in the light from the security lights outside. This meant that we tried to sleep in a room that was far too bright. Surely it would be possible to put a cover over the door so that the room is dark at night.
Stayed 1 night in Apr 2023
Response from The Claremont on Apr 19, 2023
Thankyou for your review Rory, we take all feedback on board and will be discussing how we can improve this. We do hope to host you again in the future.

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The setting among the trees. The privacy. The eell aapinted facilities including the spa bath. The comfortable beds. The full kitchen.
Stayed 1 night in Mar 2023
Response from The Claremont on Apr 19, 2023
Thankyou for your review Judy, we look forward to hosting you again in the future.

10/10 Excellent

JANE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2023

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness
I really like the surrounding gardens and closeness to the town. I found having no extractor fan in the bathroom outdated in terms of damp
Stayed 2 nights in Mar 2023

8/10 Good

Mark

Travelled with partner
Liked: Staff & service, amenities
Would recommend
Stayed 1 night in Mar 2023

8/10 Good

Steve

Stayed 1 night in Feb 2023