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Reviews of Selina Margate

3 out of 5
Selina Margate
21-27 Eastern Esplanade, Margate, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 39 out of 71 reviews" "
Rating 8 - Good. 21 out of 71 reviews" "
Rating 6 - Okay. 5 out of 71 reviews" "
Rating 4 - Poor. 5 out of 71 reviews" "
Rating 2 - Terrible. 1 out of 71 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.0/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Thomas

Travelled with partner
Liked: Amenities
Breakfast options seemed limited, Parking not guaranteed, We were very lucky to get a space when somebody pulled out. Room was clean. Nice big bath towels. Letter sent asking us to register 72 hours before we arrived sounded like we would lose our pre-paid booking if we did not call. I tried to call the number and there was no response or call back. On our tight schedule this was very frustrating.
Stayed 1 night in May 2024

8/10 Good

John

Travelled with group
Liked: Staff & service, property conditions & facilities
We ordered breakfast on our booking but not available. The staff were very attentive and helpful.
Stayed 2 nights in Apr 2024
Response from Selina on May 7, 2024
Hi, Thank you for taking the time to write your review. Im so sorry that the breakfast wasnt available duering your stay, we will look into this to ensure this does not happen again. kind regards Reception team

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Seaview
Stayed 1 night in Apr 2024

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel in a great location
Stayed 1 night in Apr 2024
Response from Selina Margate on Apr 23, 2024
Thank you so much for your review Dawn. We really appreciate your kind words.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selina Margate exceeded my expectations with its warm hospitality and stunning sea views. The staff went above and beyond to ensure a memorable stay, making me feel truly welcome. Perfect for a seaside getaway in Margate. Highly recommended!
Stayed 1 night in Apr 2024
Response from Selina on Apr 18, 2024
Thank you for taking the time to leave a review, we are glad you enjoyed your stay. We hope to see you back soon Margate Reception team

8/10 Good

Gemma

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Margate Selina on Apr 19, 2024
Thank you so much for your rating Gemma, we really appreciate it. Hope you enjoyed your time in Margate.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully situated and a warm welcoming interior. The staff were friendly and helpful. Great room too.
Stayed 2 nights in Apr 2024
Response from Selina on Apr 12, 2024
Thank you for taking the time to leave a review. We hope that you will stay with us agin in Margate Selina. Regards Margate Selina reception team

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay at Selina. A really nice hotel, full of character and the staff are so friendly.There are cafes and shops nearby and within easy reach of Margate promenade and the beach. Would definately return.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 12, 2024
Thank you for taking the time to leave a review. We hope that you will stay with us again in Margate Selina. Regards Reception team Margate

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Selina on Apr 11, 2024
Thank you for taking the time to review your stay, we hope that you will visit us again in MargateRegards Margate reception team

8/10 Good

Abi

Travelled with family
Liked: Cleanliness, staff & service
Very nice hotel. Lovely ground floor, reception with coffee and hot- desking. As there's no TV, we took our iPad which helped as l have 2 small children. There's a playground nearby which was good and the sea overlooks the hotel. There are shops and restaurants on the road behind and parrell which is convenient. We walked into town about 20 minutes and there's a lot to entertain the kids, including skating, Margate Cave and Turner museum which is free. In all, we enjoyed our stay, some good weather for April, l think the view would be even more picturesque in the summer.
Stayed 3 nights in Apr 2024
Response from Selina Margate on Apr 7, 2024
Thank you for leaving such positive feedback, we are glad you enjoyed your stay!Regards, Margate reception team

8/10 Good

david

A very warm reception area and the girl on the desk was very friendly and super helpful. The night staff were also. No tea/ coffee in the room was disappointing but other than that it was a good budget hotel.
Stayed 1 night in Mar 2024
Response from Reception Team Margate on Mar 29, 2024
Thank you for your kind review David, we're glad you enjoyed your stay. We have taken note about the tea/coffee and appreciate the feedback. Hope you stay with us again.

10/10 Excellent

Chloe

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The atmosphere is just so amazing
Stayed 2 nights in Mar 2024
Response from Reception Team Margate on Mar 27, 2024
Thank you for your kind review Chloe, we hope you will come and stay again soon.

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic staff and loved decor of the room. Biggest bed ever slept in!! Just a couple of things to mention, would have been nice to have more than 2 pillows, stock up on more soap and loo roll in the room and would have been nice to have the room serviced which is what you have listed on Expedia. Overall we loved our stay and would definitely be staying again!
Stayed 2 nights in Mar 2024
Response from Reception team on Mar 26, 2024
Thank you for your review. We will look into the points made. We hope to see you again in Margate Selina.

10/10 Excellent

Tine

Stayed 3 nights in Dec 2023

8/10 Good

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Socolovici

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quick escape
very very friendly staff! The room was cleanish... could be better. no cups or gases but clean sheets nice warm and cozy room.
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room was extremely small, but we liked everything else here, especially the comforts of the foyer and dining area...
Stayed 1 night in Nov 2023

4/10 Poor

Matt

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was comfortable. We would like a reund as my wife hurt her elbow on a bead edge sticky out or the tiling. The shower eas dirty uncleaned soap scum and the room was cold on entry. Staff were unfriendly.
Stayed 1 night in Oct 2023

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quirky, clean, fun environment
Stayed 1 night in Oct 2023
Response from Selina on Oct 18, 2023
Hi Tabitha, Thanks so much for taking the time to leave a review, your feedback means the world to us!I'm so glad to hear that you had a pleasant stay, and I truly hope we can welcome you back next time you're in Margate!Thank again and best wishes,Selina MargateThanks & Regards,

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great. Night porter was really good.
Stayed 2 nights in Oct 2023

4/10 Poor

Tina

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Had an overall very disappointing stay at Selina. We chose to book at this property because we liked the pictures of the Sea View room with large windows, but upon checking in we were told that there wasn’t actually a Sea View room available. The room we got instead was very tight with tiny windows, a broken bathroom door, and also no TV (something we weren’t as concerned about if we had the sea view room). We were refunded the price difference of the room but received no further compensation - I have even emailed Selina’s customer service and received no response. The breakfast was also mediocre and one member of the staff was very friendly but the rest were quite rude and unhelpful. Wouldn’t recommend!
Stayed 1 night in Oct 2023

10/10 Excellent

Felipe Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful family stay at the hotel! The staff was great, the room was spacious and clean. We can't wait to come back!
Stayed 1 night in Sep 2023
Response from Selina Margate Reception Team on Sep 24, 2023
Hey Thank you for your review , we are happy to hear to had a great exsperience here at selina margate, we cant wait to welcome you back soon!!

10/10 Excellent

Kendra

Travelled with family
We felt Immediately we’ll taken care of. Breakfast of overnight oats was delicious. Great room with a view! Highly recommend.
Stayed 1 night in Sep 2023
Response from selina recpection on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team:)

8/10 Good

Lawal

Stayed 3 nights in Sep 2023

6/10 Okay

William

Stayed 1 night in Sep 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

8/10 Good

Celine

Stayed 1 night in Aug 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

10/10 Excellent

JULIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

8/10 Good

Komugi

Stayed 1 night in Aug 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

10/10 Excellent

Eugeniusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

10/10 Excellent

Luke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were all lovely and welcoming. Venue was bright and colourful ✨️ sea view. Nice atmosphere and lovely room.
Stayed 2 nights in Aug 2023
Response from Selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

4/10 Poor

Natalie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Too expensive for what ended up feeling like a hostel experience despite paying almost £200 for one night in a private room. When we first arrived, the lady who greeted us was fine but gave the bare minimum like she wasn’t bothered whether we were there or not. I wouldn’t care if we hadn’t paid so much - you’d expect more warmth and enthusiasm for the price. Bedroom was very dark as it didn’t have a window. Shower wouldn’t change temperature - stayed boiling hot no matter what we did. No water in the room which seemed really stingey considering how much the room cost. The only water was lemon water down at reception, but being thirsty at night you don’t want to be trying to quietly find your key and get dressed in the dark (to not wake others), then sneak out get the lift downstairs to go get a class of water and back. No tea or coffee or TV - not a huge deal but again its the price that doesn’t match up. The bedsheets were rough and felt cheap. The walls are sooo thin so we were woken up every time someone used the lift, stairs or doors. The people in the room above us were playing loud booming music from the early hours and singing and stomping around - ceiling so thin we could literally hear the which songs they were playing. We ended up going home at 7.20am as we’d been kept awake so long. When we went to check out, no staff were around - waited a while, tried ringing the bell. It was a ghost town. We just put the key on the desk and left.
Stayed 1 night in Jul 2023
Response from selina on Sep 19, 2023
Thank you for your review. We will look into the comments made to ensure all issues are addressed to improve your experance going forward. Regards Selina Margate team

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing
On arrival it looks better than a lot of buildings in the area. The atmosphere was great as we arrived and felt vibrant. We knew in advance that the rooms were going to be small but some of the basic things were amiss. Before leaving the next morning Tried to shower. It did not fit the bracket, fell out and showered everything in the bathroom and had to try and bath in a tiny tub. No glasses or something like a tea or coffee station. For the amount paid it was very disappointing and worth about half what we paid.
Stayed 1 night in Jul 2023
Response from selina on Sep 19, 2023
Thank you for your review. We will look into the comments made to ensure all issues are addressed to improve your experance going forward. Regards Selina Margate team

10/10 Excellent

Jessica

Stayed 1 night in Jul 2023
Response from selina on Sep 19, 2023
Thank you for your review. We will look into the comments made to ensure all issues are addressed to improve your experance going forward. Regards Selina Margate team

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Super hôtel, équipe hyper sympa, chambre hyper propre et très confortable. Un peu de bruit la nuit de l’extérieur. À recommender.
Stayed 1 night in Jul 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
200% recommended
Best stay I’ve had in a while.
Stayed 4 nights in Jul 2023
Response from selina on Sep 19, 2023
Thank you for your review. We are glad to hear you had a great exseriance at selina margate and hope to welcome you again soon Regards Selina Margate team

10/10 Excellent

Linnea Elise

Stayed 3 nights in Jul 2023

8/10 Good

Marte

Stayed 3 nights in Jul 2023

10/10 Excellent

Emma

Stayed 1 night in Jul 2023

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
What a lovely hotel. Staff very welcoming and friendly, rooms nice, clean and spacious. We had a lovely stay and would definitely stay here again if we ever return to Margate.
Stayed 1 night in Jul 2023

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The decoration throughout was very good, modern art to be seen throughout. The downstairs, foyer area and beyond was light, spacious and inviting. Dining are opens on to a small balcony with a sea view.
Stayed 2 nights in Jun 2023

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute weekend stay.
I booked a weekend stay only a matter of hours before I arrived as it was a spur of the moment trip. I travel reasonably frequently, but this stay was honestly one of my favourite of anywhere. I rarely leave reviews, but couldn't not in this case. The property itself is pretty much perfectly described and is a tastefully modernised hotel of old. Decor is understated and minimal, but clean and comfortable. However that's not what makes it so special. Every single member of staff I encountered, from calling ahead when there was a problem with my initial booking, to every interaction I had at reception and beyond was so very lovely. The vibe and general personality of everyone in the place was unreal. I've both worked in and owned my own business in hospitality and the team they have here are absolutely unreal. It made the whole weekend incredibly relaxing, and I'd make a point to stay here with longer notice next time, just because I know the sort of people I'll be greeted with if I do. Look after the team here, they literally couldn't be doing a better job.
Stayed 3 nights in Apr 2023

10/10 Excellent

Bektas

Stayed 1 night in Jun 2023

10/10 Excellent

Barnaby

Stayed 2 nights in May 2023

10/10 Excellent

Huw

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Charlotte

Stayed 2 nights in Apr 2023
Response from Selina on Oct 24, 2023
Hi Charlotte,Thank you for taking the time to leave this rating. We're happy to hear that you had a good stay, and we hope to make it an even better one next time. Hope to see you again in Margate. All the best, Renae Selina Margate

10/10 Excellent

Jyoti

Stayed 1 night in Apr 2023

6/10 Okay

Victor

Stayed 1 night in Apr 2023

10/10 Excellent

KATHRYN

Stayed 1 night in Apr 2023

8/10 Good

Dag Are

Stayed 3 nights in Apr 2023

8/10 Good

Lauren

Stayed 2 nights in Mar 2023