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Reviews of Isla Bella Beach Resort & Spa

5 out of 5
Isla Bella Beach Resort & Spa
1 Knights Key Boulevard, MM 47, Marathon, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 665 out of 1008 reviews" "
Rating 8 - Good. 199 out of 1008 reviews" "
Rating 6 - Okay. 88 out of 1008 reviews" "
Rating 4 - Poor. 37 out of 1008 reviews" "
Rating 2 - Terrible. 19 out of 1008 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Yunelvis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bueno
Stayed 2 nights in May 2024
Response from Alexia on May 26, 2024
Greetings Yunelvis,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 Okay

Syed

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I didn’t like the limited beach space. You had to take a boat to the sand bar which was couple 100s. I pay almost a grand a night, would expect a better beach area. The pools were also small and not very Impressive. Room was big otherwise nothing too impressive for me.
Stayed 2 nights in May 2024
Response from Krystyna Loza on May 25, 2024
Hi Syed, we value your feedback and are committed to enhancing our offerings for a better experience. Your input is appreciated and will guide our improvements.Best,Isla Bella Beach Resort & Spa Team

6/10 Okay

CONNIE, ALEXANDRIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. Very high-end resort. Our room was gorgeous! The staff was great! What I didn’t like is that they charge you for overnight parking per day. I enquired about the fee and was told it is due to limited spaces and many guests having more than one vehicle. So they charge everyone for parking. This is very disappointing considering the high cost of this resort and because there is no other option for parking. Maybe charge the guests who bring multiple vehicles instead of penalizing every guest. Also, we had dinner at the Burger Palace…Awful!! Burgers were cold and not cooked to order. The waffle fries were also cold and so hard we couldn’t eat them. This meal was expensive for a burger and fries and it was very subpar. A gorgeous room isn’t enough to justify the high cost of this resort. We won’t be going back.
Stayed 4 nights in May 2024
Response from Krystyna Loza on May 25, 2024
Hi Connie, we appreciate your feedback on the property and room. Apologies for any inconvenience with parking and dining. Your insights will help us improve.Best,Isla Bella Beach Resort & Spa Team

10/10 Excellent

Michel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente muy bonito muy buena atención
Stayed 2 nights in May 2024
Response from sasha on May 24, 2024
On behalf of our team at Isla Bella Beach Resort, thank you for choosing us as your luxury destination. We certainly agree that we are a unique destination that offers many of the amenities and beauty that you find in the tropics. Warmest wishes from the beaches of Isla Bella, we look forward to welcoming you back.

10/10 Excellent

Daisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every good
Stayed 1 night in May 2024
Response from sasha on May 24, 2024
On behalf of our team at Isla Bella Beach Resort, thank you for choosing us as your luxury destination. We certainly agree that we are a unique destination that offers many of the amenities and beauty that you find in the tropics. Warmest wishes from the beaches of Isla Bella, we look forward to welcoming you back.

10/10 Excellent

Alix

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from sasha on May 24, 2024
On behalf of our team at Isla Bella Beach Resort, thank you for choosing us as your luxury destination. We certainly agree that we are a unique destination that offers many of the amenities and beauty that you find in the tropics. Warmest wishes from the beaches of Isla Bella, we look forward to welcoming you back.

10/10 Excellent

Daisel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good very good nice place and great service
Stayed 1 night in May 2024
Response from Alexia on May 22, 2024
Greetings Daisel,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isla Bella was ABSOLUTELY gorgeous. So worth the money you pay to be at this resort. The views alone make it amazing but the fact that it is in a great location plus the easy access to the ocean and all the amenities make this the place to be.
Stayed 4 nights in May 2024
Response from Alexia on May 22, 2024
Greetings Kelsey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Inshiya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort and the grounds were just stunning. Instantly made us feel relaxed and pampered. The rooms are spacious, there are several pools and places to enjoy the views, and the games and amenities are lovely. Two issues to call out: the pools are ridden with bugs in the morning and despite calling, no one came to clean them. Second, staff seem to be very confused with the check out process and lack follow through.
Stayed 1 night in May 2024
Response from Alexia on May 20, 2024
Greetings Inshiya,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff. They go over and above. So relaxing.
Stayed 4 nights in May 2024
Response from Alexia on May 20, 2024
Greetings Barbara,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and pools were beautiful. Could have had better dining options.
Stayed 5 nights in May 2024
Response from Alexia on May 20, 2024
Greetings Patrick,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Andrew Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was a wonderful experience. The property is beautiful. We enjoyed the privacy offered. Several pools on the property made finding a nice quiet spot and a beach chair near water quite easy. The beach bar and restaurant were packed. Luckily, drinking was not on our menu. And, we enjoyed exploring the local community's eateries. We discovered several excellent restaurants nearby.
Stayed 3 nights in May 2024
Response from Alexia on May 20, 2024
Greetings Andrew,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Alexia on May 13, 2024
Greetings Nigel,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was excellent, views were amazing! Live singers were not great but atmosphere was relaxing. Staff was friendly and rooms and grounds were kept extremely clean and neat.
Stayed 5 nights in May 2024
Response from Alexia on May 11, 2024
Greetings Marc,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 Okay

Christopher

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front desk staff at this resort are quite possibly the rudest I have experienced in my two week trip across Florida. On both check in and check out nobody offered to take our luggage to and from our room. We had a welcome bowl of cheese and fruit, this was then left in the room and not cleared away for the duration of our stay. Empty wine glasses from drinks on the veranda were not cleared away each day: This is a lovely resort but the majority of staff are absolutely miserable! The resort fee is considerably high, when I asked for water bottle to be dropped at our room the reception staff told me ‘you are not entitled m’am it just two per entire stay, which is against the website where the DAILY resort fee says it includes water daily. to top it off to charge a parking fee of $28, that puts a daily fee of $74 not including tax. It’s daylight robbery. Facilities could have been better, to advertise mini gold only to rock up and find the smallest ever gras dares with a few holes is laughable!!!
Stayed 3 nights in May 2024
Response from Alexia on May 7, 2024
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 Excellent

BONNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbelievable!! Hidden Gem!! If you are looking to truly relax and never want to leave then this is the place. We got Oceanfront one bedroom suite and it was like an apartment. Seperate sitting room with TV at front when you walk in then two bathrooms not expected was amazing then King on front with ocean view from bed. Highly recommend. Everything was so clean from room to entire property. Also everyday they send you a text with activities for the day and they are really nice with something for everyone of all ages. We already planning next trip.
Stayed 3 nights in May 2024
Response from Sasha on May 6, 2024
We would like to express our gratitude for choosing to stay at Isla Bella Beach Resort. It is our top priority to provide exceptional service to all of our guests, and we are pleased to hear that your experience met your expectations. Thank you for your positive feedback, and we are eagerly anticipating your return visit. Sincerely, The Team at Isla Bella Beach Resort

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful private property. Grounds are exceptional, as are pools and other amenities. Staff is so friendly and accommodating. Our third year at Isla Bella. Hope to have many more.
Stayed 6 nights in Apr 2024
Response from sasha on May 6, 2024
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy all of our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

2/10 Terrible

luis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
no costumer service from staff
Stayed 1 night in May 2024
Response from sasha on May 5, 2024
Thank you for sharing your experience at Isla Bella Beach Resort. We sincerely apologize for any inconvenience you faced during your stay. Your feedback regarding the level of service received is greatly appreciated. Thank you.

10/10 Excellent

Luanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views
Stayed 1 night in Apr 2024
Response from Alexia on May 3, 2024
Greetings Luanne, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Beth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The registration staff was lacking in care of guests. Everything else was fantastic!!
Stayed 1 night in Apr 2024
Response from Alexia on May 2, 2024
On behalf of all our team members, thank you for choosing Isla Bella Beach Resort. We take great pride in delivering an exceptional guest experience and are delighted to hear that you have enjoyed your stay.

10/10 Excellent

Monet

Travelled with partner, Travelled with group
Liked: Property conditions & facilities
🌻
Stayed 3 nights in Apr 2024
Response from Alexia on Apr 30, 2024
Greetings Monet,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

2/10 Terrible

Siri

Stayed 5 nights in Apr 2024
Response from Alexia on May 20, 2024
Thank you for your feedback, I’m sorry to hear about your experience and that our staff did not meet the level of service we strive for.Please know that we will be addressing with the team as a training opportunity to ensure we are delivering an exceptional guest experience.

10/10 Excellent

Maryna, Boca Raton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alexia on May 20, 2024
Greetings Marayna,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Nice Resort.....This will be our new get-a-way place
Stayed 4 nights in Apr 2024
Response from Alexia on Apr 22, 2024
Greetings Raymond,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

GEOFFREY

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Apr 2024
Response from Alexia on Apr 20, 2024
Greetings Geoffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Courtney

Stayed 7 nights in Apr 2024
Response from Alexia on May 8, 2024
Greetings Courtney,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

RONNIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well laid out grounds, attractive vistas, needs more actual beach area.
Stayed 2 nights in Apr 2024
Response from Alexia on Apr 15, 2024
Greetings Ronnie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Timothy

Stayed 2 nights in Apr 2024
Response from Alexia on Apr 30, 2024
Greetings Thimothy,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

GIACOMO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique layout of the hotel : all the rooms facing the sea Probably because of Spring Breck lots of children
Stayed 3 nights in Apr 2024
Response from Front Desk on Apr 10, 2024
Thank you for choosing Isla Bella Beach Resort in the Florida Keys. We greatly appreciate your valuable feedback. When your future travels return you to the Florida Keys, we would like to welcome you again!

10/10 Excellent

mark, charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 2 nights in Apr 2024
Response from Alexia on Apr 13, 2024
Greetings Mark, Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Claudio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Alexia on Apr 8, 2024
Greetings ClaudioThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Meredith

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding from start to finish! The amount of childrens activities and daily itineraries was epic! My kids had a blast and voted it their favorite hotel ever. Rooms were impeccable. Staff was amazing and so kind and helpful to my kids. And you can’t replicate the property or views. Felt like I was in Greece!
Stayed 1 night in Mar 2024
Response from Sasha on Apr 2, 2024
Thank you for writing such a glowing review! We are delighted to hear that you had a memorable stay and were able to enjoy our world class amenities. We pride ourselves on having something for everyone. We look forward to welcoming you back.

10/10 Excellent

Michael, Seven fields

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was wonderful. Great pools, great view, great balcony, large room. My wife and I had an amazing time.
Stayed 1 night in Mar 2024
Response from Alexia on Mar 28, 2024
Greetings MIchaelThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and new
Stayed 1 night in Mar 2024
Response from Alexia on Mar 27, 2024
Greetings Peter,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Alexia on Mar 23, 2024
Greetings Michael,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Michael Aaron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want a 5 star resort, then this is your place. personally, my wife and I are happy with less expensive 3-star places. VERY NICE resort but VERY EXPENSIVE all around from the accommodations to the restaurants (lowest price item on dinner menu was the chicken at $40..have you ever paid $40 for chicken? ) to the everyday parking fee WTH? a daily parking fee?? Like i said, we loved it, but I know there are just as nice places that are less expensive. Maybe return in the future when we hit the lottery. LOL
Stayed 4 nights in Mar 2024
Response from Alexia on Mar 23, 2024
Greetings Mr. Aaron,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 Okay

bruce

Travelled with partner
Bar area dirty too many kids children sitting at bar late night pool bar lots of drunks no security ever cited kids running around unsupervised late at night restaurant poor menu options
Stayed 1 night in Mar 2024
Response from Krystyna Loza on Mar 19, 2024
Hi Bruce, thank you for sharing your feedback. We regret your experience didn't meet expectations. We hope to welcome you back to enjoy the property as intended.Best,Isla Bella Beach Resort & Spa Team

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort! It's a very well-kept property. We wished the pools stayed open into the evening, but we enjoyed our stay!
Stayed 3 nights in Jan 2024
Response from Alexia on Mar 13, 2024
Greetings Erin,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was off the beaten path. Kind of in the middle of all the places we wanted to visit as well.
Stayed 4 nights in Feb 2024
Response from Alexia on Mar 5, 2024
Greetings Jeffrey,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Alexia on Mar 5, 2024
Greetings Mary,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

ashley

Liked: Staff & service, amenities, property conditions & facilities
Amazing property and amenities in a secluded area that felt more like Costa Rica than FL. Would definitely return with kids another time.
Stayed 1 night in Feb 2024

10/10 Excellent

Melanie

Stayed 4 nights in Feb 2024
Response from Alexia on Mar 21, 2024
Greetings MelanieThank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-maintained. The staff was very kind and helpful. Also, all the amenities were in good shape very much you recommend this place very very well managed.
Stayed 1 night in Feb 2024
Response from Alexia on Feb 28, 2024
Greetings Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Alexia on Mar 20, 2024
Greetings Christopher,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

8/10 Good

Kat

Stayed 2 nights in Feb 2024
Response from Alexia on Mar 20, 2024
Greetings Kat,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely

6/10 Okay

Marina

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 2 nights in Feb 2024
Response from Krystyna Loza on Feb 27, 2024
Hi Marina, we value your feedback and apologize for falling short. Please give us another chance to improve.Best,Isla Bella Beach Resort & Spa Team

10/10 Excellent

RAYMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Left turn from property access road headed south on US Route 1 .... is deadly. Suggest, minimum of flashing Yellow light.
Stayed 5 nights in Feb 2024
Response from Krystyna Loza on Feb 27, 2024
Hi RAYMOND, we value your feedback on the safety concern and appreciate your suggestion for a flashing yellow light. Thank you for sharing your thoughts.Best,Isla Bella Beach Resort & Spa Team

6/10 Okay

Joshua Enmanuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Dining experience was excellent, we have been to keys many times and have experience other dining options but non as good as at this property. Unfortunately I am very disappointed at the way the front desk treats guests. We arrived late and it was our first time at this location and they only gave us a map and were very short along with a charger error claiming we hadn’t pay for our stay, when in fact we had paid months ago. We also did in dinning room and called for status on order as it had already been over an hour since we had placed the order, front desk would answer and just put us on hold. Many times we tried calling front desk and they were very rude! Management really needs to train these people. We come back to the keys 2x a year and I doubt we will be returning to this resort at least not until staff improves. Pools guys were great along with restaurant staff.
Response from Krystyna Loza on Feb 27, 2024
Hi Joshua, thank you for sharing your feedback. We appreciate your positive comments on dining experience. We apologize for the front desk concerns and are committed to improving. We hope to welcome you back for a better experience.Best,Isla Bella Beach Resort & Spa Team

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of areas to spread out even at full capacity still had access to beach chairs and pool chairs. Staff was mostly well trained and provided prompt friendly service. The restaurant was nice but we were disappointed by the lack of accommodation to guests staying at the hotel to book reservations at desirable dinner times. There was room for improvement in the customer service offered by the hostess staff and management. Overall we enjoyed our stay though we may consider different accommodations on our next visit to the area.
Stayed 4 nights in Feb 2024
Response from Alexia on Feb 23, 2024
Greetings Julie,Thank you for taking the time to provide feedback regarding your recent stay. I am so pleased to see that we were able to deliver a memorable stay for you.We hope to welcome you back soon. Please do not hesitate to contact me directly to ensure you have another wonderful stay.Sincerely