Rooftop pool
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Reviews of Hotel Queen Mandalay

3 out of 5
Hotel Queen Mandalay
No.456, 81st St.; Bet: 32nd x 33rd St., Chan Aye Thar Zan Township, Mandalay

Reviews

7.8

Good

Rating 10 - Excellent. 6 out of 22 reviews" "
Rating 8 - Good. 10 out of 22 reviews" "
Rating 6 - Okay. 5 out of 22 reviews" "
Rating 4 - Poor. 0 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

Reviews

6/10 Okay

W

Liked: Cleanliness, staff & service, amenities
The first day when we check in to this property, the lobby air con is not working even during our stay in this property. This property staffs working there are very helpful and friendly. They will try their very much to assist you. At this property, it is also very easy to access where ever you want to go. Even if you do not know where to go, the helpful and friendly staffs in this property can help you.
Stayed 6 nights in May 2019
Response from win on Feb 3, 2020
Dears' Greetings from Hotel Queen Mandalay Thanks for your review . We appreciate that you like our service. We will fix it and check it for air con in lobby. Thanks

8/10 Good

JR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Staff was very kind and helpful. Very nice bed. Superb breakfast and dinner served at the rooftop restaurant. Shower did not function properly, however. That’s my one complaint.
Stayed 2 nights in Jul 2019
Response from Ko Min on Aug 19, 2019
Thank you for your staying with us and we would check again our weakness .We were looking forward to seeing you again. Hotel Queen Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Amazing hotel I have ever seen. Staffs are so polite, and the services are awesome.
Stayed 1 night in Jan 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
hotel being extended so our windows were covered up.No outside space.Inside was dark. Only one lift.wifi password changed every day awkward when contacting abroad.Room phones did not work due to building work.Staff were helpful not many spoke English.Food good and reasonably priced. If the extention hhas some outside space and a pool I would visit again
Stayed 13 nights in Feb 2019
Response from Banyar on Feb 26, 2019
Thank you so much for the review. This means a lot to us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Stayed 13 nights in Feb 2019

8/10 Good

shogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Banyar on Feb 8, 2019
Thank you so much for the review and that means a lot to us.

10/10 Excellent

Daniel, Indiana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for this price range. Staff is super pleasant and professional. Rooms were very nice with nice views. Breakfast buffet was amazing.
Stayed 1 night in Dec 2018
Response from Hotel Queen Mandalay on Dec 13, 2018
Thank you for the review and we appreciate it. We will try our best to serve you and hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Hotel Queen on Nov 30, 2018
Thank you for your review and hope to see you again. Really appreciate it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good
wonderful staff. great restaurant. clean lobby. clean room. perfect location for walking to sites.
Stayed 2 nights in Mar 2018
Response from Ohnmar Khin on Mar 21, 2018
Thanks for your staying with us and your feedback.If you have a chance ,we would like to serve you with the best. Thanks and best regards, Hotel Queen Management

6/10 Okay

Verified traveller

Liked: Cleanliness
Response from Hotel Queen on Dec 5, 2018
Thank you for the review and we appreciate that.

8/10 Good

Patrick

Liked: Room comfort
Disliked: Property conditions & facilities
The breakfast is amazing and the manager of the restaurant was with the Hilton in the Middle East. My luggage was lost in my flight and the front desk staff bent over backward to help me get it back. When I paid to check out the staff accidentally shorted me 5 bucks, then there was a knock at the door and they had the honesty and style to hand deliver it. I will book again
Response from Hotel Queen on Dec 5, 2018
We really appreciate for your review and hope to see you again

8/10 Good

Ryan

Liked: Cleanliness, staff & service, room comfort
Response from Hotel Queen on Dec 5, 2018
Thank you for the review and we will try our best to serve our customers.

2/10 Terrible

Francisco

Expedia canceled the booking of my original hotel. They asked me to choose between 3 options to replace it, which I did in a timely manner. Despite my request, Expedia did not send me the booking for this new hotel on time. It was send to me after few hours I checked in another hotel that I have to look for muself. I had to go around time to check the options that Expedia gave One of the options that Expedia gave to replace the original booking is even out of service.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Stayed 5 nights in Jan 2020
Response from win on Feb 3, 2020
Dears" Thank you so much for your review . Thanks

6/10 Okay

おじさん, 福島

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
設備はやや古く感じます。清掃は行き届いていませんでした。7階レストランはもう少し片付けが必要でしょう。しかし、スタッフ全員フレンドリーで親しみのある対応でした。停電が頻発しましたが、ホテルの事情ではありませんので仕方ないでしょう。 スタッフ同士が仲良く、和気あいあいとした居心地の良さは、特筆出来ます。
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness
玄関側の電気の消し方が分からなかった。夜中に着いたので、追加の料金を支払ったが、ミャンマーチャートが使えなかった。米ドルを持っていない人には少し面倒だった。
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
対応がスムーズで、設備も問題なし。
Stayed 3 nights in Feb 2019

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
セーフティーボックスが無いが他は何も問題なし。コスパは最高だと思う。もう一度マンダレーに行く機会があれば利用したい。
Stayed 1 night in Jan 2019
Response from Banyar on Feb 4, 2019
Thank you so much for your review. This means a lot to us and hope to see you again.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Banyar on Jan 28, 2019
Thank you So much for your review! This means a lot to us.

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2019
Response from Banyar on Jan 28, 2019
Thank you so much for your review. Hope to see you again and this means a lot to us!