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Reviews of Scandic Stortorget

4 out of 5
Scandic Stortorget
Stortorget 15, Malmö

Reviews

8.0

Very good

Rating 10 - Excellent. 304 out of 1002 reviews" "
Rating 8 - Good. 477 out of 1002 reviews" "
Rating 6 - Okay. 147 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 31 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

jaclyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Team Stortorget on Nov 29, 2023
Dear Jaclyn,Thank you for your review. We are terribly sorry for all. We will take action immediately. I hope that you had a great time in Malmoe. Hope that you will stay with us in the future so we can show our improvements. Kind regards,

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thoroughly recommended
Great hotel. Close to the railway station and the historic centre The staff were helpful, friendly and flexible meeting our needs. The technology was clever and enhanced our stay The room was great - spacious, comfortable and with everything we needex The breakfast was one of the best we have ever had i a hotel
Stayed 1 night in Jul 2023
Response from Jane on Aug 5, 2023
Thank you for taking your time to give us a review. We are truly happy to see that you liked your stay, and we really hope to see you here again soon.Sincerely,

10/10 Excellent

CedarBough

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived very late (flight was late, then after midnight there's only one train an hour to Malmo from the airport) but it was no problem at all. The bed was a dream. The view was lovely out the window in the morning. And the breakfast. OH MY GOSH, I cannot say enough good things about that breakfast. The morning shot, the vegan and gluten free options (I'm not gluten free, but mentioning it for others), the fact that they make their own granola and use free range eggs. And the dining room was gorgeous and desk staff was so kind. I LOVED IT. I wanted to stay, but our onward journey was already booked.
Stayed 1 night in Jun 2023
Response from Said Team Stortorget on Jun 18, 2023
Hi Dear CedarBough,Thank you for your great review of Scandic Stortorget. I am pleased to hear that you appreciated our location and our delicious breakfast buffet I will certainly share this with the rest of the team. Hope to see you soon again!Best regards,

2/10 Terrible

Nils

Stayed 3 nights in May 2023
Response from Team Stortorget on May 29, 2023
Hi Dear,Thank you for your review. We are terribly sorry for all. We will take action immediately. I hope that you had a great time in Malmö. Hope that you will stay with us in the future so we can show our improvements. Kind regards,

8/10 Good

Franco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunshine
SUMMER ARRIVED AT MALMÖ.🌞 ALL WELL except the window curtain not cover ok. Lets sunshine in,so couldn't sleep.
Stayed 1 night in May 2023
Response from Team Stortorget on May 16, 2023
Hi Dear,Thank you for your review. We are terribly sorry for this. We will take action immediately. I hope that you had a great time in Malmö. Hope that you will stay with us in the future so we can show our improvements. Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel within walking distance of central rail station. Comfortable and spacious hotel room. Friendly and attentive staff. Highly recommended.
Stayed 2 nights in Apr 2023
Response from Team Stortorget on Apr 30, 2023
Hi Dear,Thank you for your great review of Scandic Stortorget. I am pleased to hear that you appreciated our location and our delicious breakfast buffet. Hope to see you soon again!Best regards,

6/10 Okay

Charles

Stayed 1 night in Apr 2023
Response from Team Stortorget on May 16, 2023
Hi Dear,Many thanks for your review. Hope to see you soon again!Kind regards,

10/10 Excellent

RAMESH

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcoming staff, great breakfast and lovely clean rooms. Location is brilliant too and not far from the central train station, for easy access to Copenhagen Airport or further into Denmark. You have to request for your room to be cleaned, I think this is a brilliant idea and I wish every hotel operated this way. It’s better for the environment, easier for the housekeepers and gave me a feeling of privacy whilst staying at the hotel. You don’t typically change bedsheets in your home everyday , so why should hotel rooms be any different? I was a solo traveller and I managed perfectly fine with no housekeeping required for my 3 night stay. The breakfast contained many fresh and wholesome items; the porridge was outstanding. Just one tiny point, there were no decaf coffee sachets in my room. This would’ve been useful :) I will definitely stay at this great hotel next time I’m in Malmö and highly recommend to others. 10 out of 10!
Stayed 3 nights in Mar 2023
Response from Team Stortorget on Mar 16, 2023
Dear RAMESH,Thank you for your great review of Scandic Stortorget. I am pleased to hear that you appreciated our location and our delicious breakfast buffet. Hope to see you soon again!Best regards,

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The was a comfortable stay and the location is perfect for the shopping and browsing around a bit.
Response from Team Stortorget on Nov 4, 2022
Hi Patty,Thank you for your amazing review! I will certainly share this with the rest of the team. Hope to see you soon again! Kind regards,

6/10 Okay

Kamran

Stayed 2 nights in Aug 2022
Response from Team Stortorget on Aug 28, 2022
Hi Kamran,Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again!Kind regards,

10/10 Excellent

Guillaume

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Said team Stortorget on Aug 10, 2022
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the center, great location and short easy walk from the main trainstation. Downside, bit of noise from all the bars and nightclub just below.
Stayed 5 nights in Jul 2022
Response from Said team Stortorget on Jul 31, 2022
Hi Elisabeth, Many thanks for your review. Hope to see you soon again! Kind regards,

10/10 Excellent

Ana Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location. Scandic has the perfect location on stortorget close to train station, the knotted gun, city hall, Södergatan, lilla torget, kungsparken, Malmö castle, etc. beakfast is great and staff is helpfull. Eco-friendly hotel avoiding unnecessary cleaning and change of sheets/towels. :)
Stayed 3 nights in Jul 2022
Response from Said team Stortorget on Jul 29, 2022
Hi Ana Paula, Thank you for your great review of Scandic Stortorget. I am pleased to hear that you appreciated our location and our delicious breakfast buffet. Hope to see you soon again! Best regards,

2/10 Terrible

David

Stayed 1 night in Jul 2022
Response from Said team stortorget on Jul 14, 2022
Hej David, Tack för ditt omdöme! Vi ber så hemskt mycket om ursäkt för allt. Vi tar genast action på detta. Jag hoppas att ni, trots detta, fick en fantastisk tid i Malmö. Hoppas att du nästa gång du bor hos oss att du upplever hotellet från vår bästa sida. Med vänlig hälsning,

10/10 Excellent

Camilla

Stayed 1 night in Mar 2022
Response from Davide on Mar 7, 2022
Hej Camilla, Tack för återkoppling och vi är glad att se att du gillade vistelse hos oss. MVH, Davide Celotto - team Stortorget

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021
Response from Said team Stortorget on Aug 9, 2022
Hi John, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

2/10 Terrible

Andreas

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in Malmö
My company booked 11 hotelrooms for our staff during our stay in Malmö. Since this is a Scandic hotell, we thought that the quality of the hotell and service would be good, but this was by far the worst experience we had. 1. The front desk staff couldn't recommend a safe parking spot for one of our cars 2. The front desk staff had non service mind when we checked in, they didn't even help with a trolley for all the bags instead they made jokes about "are you moving in" 3. The front desk staff turned of the reception phone, resulting in that non of us could call down to the receptions. When we asked them about this they said "ah we havn't noticed, but it's been quiet" 4. We didn't get the rooms that we booked, and called to ensure that we would get. When we told the front desk staff about this the negotiated this and started to talk about that don't know what kind of beds are in the different rooms. 5. We needed to exted the stay in one of the rooms, since the front desk staff had turned of the phone we had to walk down to say this. The front desk confirmed the extended stay, but then called to say that she didn't see that the hotel was fully booked and that the room needed to be checked out. Since being in a meeting in a different part of the city, this new information on the all ready confirmed extended stay was to say the least very inconvinient. Overall this hotell need to get new staff that know what custom service are, I will not recommend any to stay at this hotel
Stayed 1 night in Nov 2021
Response from Davide Celotto on Nov 28, 2021
Dear Andreas, Thank you for your detailed feedback. It is sad to hear that our staff did not treat you and your group as expected. I have forwarded your feedback to our management so that they can take the appropriate measures and ensure that all our guests receive a top-class customer service from our staff. We hope to see you again in the future and once again we apologize for the discomfort created to your group. Kind regards, Davide Celotto - team Stortorget

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ignore the review, this hotel is great!!!
I stayed here for 3 nights and had really nice time. The staff members were very nice and friendly to me, room was clean and breakfast was tasty. The location is also great. Bathtub in the bathroom and sauna in the basement helped me to relax my busy time in the conference. Review is talking about yesterday, that is not relevant for today and tomorrow. I do recommend this hotel for all :)
Stayed 3 nights in Nov 2021
Response from Said on Nov 19, 2021
Hi Dear, Thank you for your great review of Scandic Stortorget. I am pleased to hear that you appreciated our location and our delicious breakfast buffet. Hope to see you soon again! Best regards,

10/10 Excellent

Sadra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Scandic Stortorget on Sep 20, 2021
Hej Sandra Tack för ditt betyg till oss. Varmt välkomna tillbaka

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Good and bad
The good 1. Super location 2. The Spanish speaking kitchen lady was giving great service and showing a lot of kindness 3. Nice breakfast selection And the bad 1. Very expensive compared to what you get. 2. Dirty rooms 3. 6 Boring channels on the tv
Stayed 2 nights in Aug 2021
Response from Said on Aug 23, 2021
Hi Dear, Thank you for your great review of Scandic Stortorget. I am pleased to hear that you appreciated our location and our delicious breakfast buffet. Hope to see you soon again! Best regards,

8/10 Good

Verified traveller

Liked: Cleanliness
Bra hotell men svårt att sova
Ett trevligt hotell, fint läge, rena rum, god frukost - överallt positiv upplevelse förutom mycket oljud och musiken från uteserveringarna på torget. Ingen luftkonditionering. Stannade där i några vardagar i juli.
Stayed 2 nights in Jul 2021
Response from Said on Jul 27, 2021
Hej, Tack för din fina recension av hotellet. Vad roligt att du uppskattade vårt centrala läge och vår goda frukostbuffé. Varmt välkommen åter! Med vänlig hälsning,

8/10 Good

Marta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Said on Dec 22, 2020
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from cb on Aug 29, 2020
Hi Anonymous, Thank your for the great review. We hope to see you again soon. Kind regards, Colin.

8/10 Good

Jens

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfekt läge från Centralstationen och kvällsaktiviteter
Stayed 1 night in Feb 2020
Response from Said on Mar 2, 2020
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy business hotel. Good breakfast, clean rooms and central location.
Stayed 1 night in Feb 2020
Response from Said on Mar 2, 2020
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from said on Jan 29, 2020
Hejsan, Tack för din feedback. Härligt att du trivs så bra hos oss. Hoppas vi ses snart igen! Med vänliga hälsningar,

10/10 Excellent

Maihuong D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Said on Dec 31, 2019
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

10/10 Excellent

Frida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel pretty, breakfast is great, service is very friendly. There is coffee available the whole day, which is nice. There is a gym and a sauna in the hotel. I always pick this hotel in Malmö.
Stayed 1 night in Dec 2019
Response from Said on Dec 31, 2019
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

stig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from Said on Dec 13, 2019
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Mr

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent Malmö stay
Reception friendly- shower powerful and warm! Bed cosy, cant complain at all! Great location too.
Stayed 2 nights in Oct 2019
Response from Said on Oct 26, 2019
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

2/10 Terrible

Verified traveller

Disliked: Staff & service
Poor service hotel avoid
Poor service, I arrived and they simply asked for my name. They gave me room key and no other information such as wifi, breakfast times, or info about local area. On my second day I requested new towels and sheets as I had a nose bleed at night which the response was "I will try." I will not stay here again and do not recommend it.
Stayed 2 nights in Oct 2019
Response from cb on Oct 25, 2019
Hi Anonymous, Thank you for your feedback. I am sorry that you have had this experience and I will take your feedback to the relevant department so we can improve. As part of our efforts to minimse waste we clean rooms that stay more than one night by request, so long as we get the information by 23.00 the evening before we can guarantee cleaning the next day. Thanks again for your feedback and have a great autumn. Kind regards, Colin.

8/10 Good

john

Stayed 2 nights in Sep 2019

4/10 Poor

Verified traveller

Stayed 2 nights in Aug 2019
Response from cb on Aug 27, 2019
Hi Anonymous, Thank you for the review. I hope you enjoy the rest of the summer. Kind regards, Colin.

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Said on Aug 18, 2019
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019
Response from Said on Aug 18, 2019
Hi dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool little city! Was a stop over for one day wish I spent a little more time there!
Stayed 1 night in Jul 2019
Response from Said on Jul 26, 2019
Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect position for enjoying activities in Malmo. Excellent breakfast included and wonderful assistance from reception especially for storing bicycle.
Stayed 1 night in Jul 2019
Response from Said on Jul 26, 2019
Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
:)
It was a short stay, so i didnt have the opportunity to try all the different stuff that they offer. The receptionist was very polite upon our arrival and offered us take away breakfast when she found out that we were leaving before the breakfast was open. Great service, ordinary rooms and great location.
Stayed 1 night in Jul 2019
Response from cb on Aug 1, 2019
Hi anonymous, Thank you for the kind review. Have a great summer. Kind regards, Colin

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight flying visit
Close to station and right near to eateries was excellent. Lovely breakfast. For anyone wanting a value for money hotel in the centre would highly recommend.
Stayed 1 night in Jul 2019
Response from Said on Jul 26, 2019
Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Frequentflyer, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and value. Helpful reception staff. Lovely breakfast. I happened to have a room close to the pub area and the windows were not well insulated to filter noise well.
Stayed 2 nights in Jun 2019
Response from said on Jun 20, 2019
Hi Dear, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location but noisy if you have one of the front rooms. Older hotel but very comfortable and quite large rooms. Staff very friendly and helpful. Breakfast very good with lots of choice.
Stayed 2 nights in Jun 2019
Response from SAID on Jun 8, 2019
Hi Leslie, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

10/10 Excellent

mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good and central stay in Malmoe.
Stayed 2 nights in May 2019
Response from Said on May 28, 2019
Hi Mikael, Thank you for your feedback. It sounds like you had a lovely stay with us. Hope to see you soon again! Kind regards,

8/10 Good

Syran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally OK
We had a good stay here, it was worth the price considering the great location, good breakfast buffet and a the equipmed gym, definately would stay there again. Our room was a value room so a bit small, comfy bed with a nice compact bathroom, but we made it work. Real clean room with a small refridgerator, not much storage space for luggage etc though.... Next time I would request a room facing the inner courtyard instead of a road or side Street, got a bit noisy at nights with cars and people chatting.
Stayed 3 nights in Apr 2019
Response from Sandra on May 20, 2019
Dear Syran Thank you for your amazing review! I will certainly share this with the rest of the team. Hope to see you soon again! Kind regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Comfortable, clean, friendly straff. Ok vegan breakfast, would love som hot choices as well. A bit noicy on the street outside since it’s located very central
Stayed 1 night in Dec 2018
Response from Jenny on Dec 20, 2018
Dear Traveler, Thank you for your review! I am pleased to hear that you liked our property and staff. Hope to see you soon again! Best regards, Jenny Front Desk

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from colin on Nov 28, 2018
Hej Anonymous, Tack för ditt omdöme! Hoppas att du trivdes hos oss på Stortorget och i Malmö. Varmt välkommen åter! Med vänliga hälsningar, Colin Front Desk

8/10 Good

Patric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from colin on Oct 26, 2018
Hejsan Patric, Tack för din recension. Hoppas vi ses snart igen. Ha en fin höst. Med vänlig hälsning Colin.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from colin on Oct 25, 2018
Hejsan Anonymous, Tack för din recension. Hoppas vi ses snart igen. Ha en fin höst. Med vänlig hälsning Colin.

6/10 Okay

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
night club next door below our window from midnight to 3am made sleeping impossible!!!
Stayed 1 night in Sep 2018
Response from Colin on Sep 24, 2018
Hi Ken, Thank you for the review, sorry to read about the noise. We do have rooms at the rear of the hotel which are much quieter. Let us know next time and we will gladly help you. Kind regards, Colin Barry Front Office Manager.

8/10 Good

Mikael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Colin on Jul 30, 2018
Hi Mikael, Thank you for your kind review and we hope to see you back with us again in the near future. Kind regards, Colin Barry Front Office Manager.