I booked for a last minute short holiday, staying in the hotel side (ie not suites). Firstly, my favourites on my stay were that the staff were lovely, and the view from my room (6th floor double room) was incredible. I would stay here again but only if I found a cheaper deal. My stay was ok but I felt a bit ripped off for what I got. Improvements needed:
- more lifts (hotel staff use the lifts a lot so only 1 to get to top floors), and only fit 4 people at most
- rooms are good size but tired, things broken, squashed flies on ceiling, cracks in ceiling
- walls in room very thin, need sound proofing
- bathroom needs an extraction fan, and a proper door so air doesn't seep into the bedroom. grouting in shower needs replacing.
- I had ants on my bathroom floor. No hand soap (used free shower gel)
- it just didn't feel that luxurious but if you're at the pool all day I can get over it
- food was good for the price of all inclusive, loved the fish
- people need free continuous access to water, it's too restricted in the hotel (tap water legally drinkable but always makes me sick). In the summer months water should be readily available at least
- staff remove plates in restaurants too quickly, I was on my own so if I went up to get a drink my food would disappear
- no room service
Hotel is in a good location at the end of the beach, and only 30mins from airport. Check out at noon was appreciated if you have a late flight.