Interior entrance

Reviews of ICON Rosetó

4.5 out of 5
ICON Rosetó
Can Campaner, 6, Palma de Mallorca

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 352 reviews" "
Rating 8 - Good. 76 out of 352 reviews" "
Rating 6 - Okay. 10 out of 352 reviews" "
Rating 4 - Poor. 4 out of 352 reviews" "
Rating 2 - Terrible. 4 out of 352 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 3 nights in Apr 2024
Response from Nabil Taouirsa Guest Service Experience on May 6, 2024
Dear Anthony,Thank you for sharing your lovely feedback at ICON Rosetó and taking the time to leave a review following your recent stay. We are so pleased you enjoyed your time with us. It was our pleasure to have hosted you and we hope to have the chance to welcome you back again in the future at ICON Rosetó.Nabil Taouirsa .Guest Service Experience ICON Rosetó by Petit Palace

2/10 Terrible

Bryan

Liked: Staff & service
Disliked: Property conditions & facilities
This hotel is in full construction mode. Scaffolding all over the court yard and jack hammers and loud bangs of sledgehammers. There was no indication of this going on and the price did not reflect this inconvenience at all. When we asked about why were not informed about this we were told that they also were unaware of this happening. Which is obviously not true. The scaffolding alone would be a big job. The pool was a pile of broken concrete. The water was shut off twice and once was in the morning in the middle of trying to shower. We had to complain extensively to only be compensated by one night. Then we had to pack up and move to they’re other hotel which was a much smaller room since I originally paid for a premium room with a balcony etc and we didn’t get that in the next hotel. Also lost water in the new hotel as well. I would never recommend this hotel or the hotel tres which is the second one.
Response from Eduardo Cuenca | Host ICON Rosetó on Feb 29, 2024
Dear Mr Heydeman, First of all, I would like to thank you for trusting in us for your stay at ICON Rosetó and for taking the time to fill out our guest satisfaction questionnaire. We are sorry for the inconvenience you experienced during your stay. We are indeed doing some improvement works in our facilities, these works will improve the service and the quality of the hotel for our guests. We have tried to keep the working hours at a convenient time so as not to disturb our guests, who for the most part have been very considerate. In your case we have tried to compensate for the inconvenience by offering various options. We look forward to seeing you again soon and hope you enjoy our improved facilities. Bryan, we hope to welcome you again in a future stay with us,….! In ICON Rosetó, we cant wait to see you again soon! Please dont hesitate to reach out to me for future stays so that we can make your stay as personalized as possible. Sincerely,

10/10 Excellent

Daniel

Travelled with partner
Liked: Amenities
A lovely hotel with outstanding staff who were extremely friendly, extremely helpful and very pleasant to deal with. I can’t recall all the names but much of our dealings were with May. Nice hotel, nice breakfast and very close to shopping and restaurants. Do yourself a favour and stay at this lovely hotel. Gracias
Stayed 2 nights in Feb 2024
Response from Guest Service Icon Rosetó on Feb 10, 2024
Dear Daniel,Thank you so much for your kind words, we are so happy that your stay was so positive with us! Hope to welcome you in the futureSincerely,Silvia ReyGuest Experience ICON Rosetó

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A most fabulous hotel
A fantastic hotel in the heart of the city, with beautiful rooms, a fabulous and delicious breakfast and the staff are so friendly. Great facilities - fridge, normal amenities, slippers provided and a nice touch of giving us a little platter after we had checked in. The roof top terrace is also brilliant. This is the second time we have stayed here and we will continue to visit and recommend it to others!
Stayed 3 nights in Jan 2024
Response from Maylene De Leon, Experience Manager ICON Roseto on Feb 7, 2024
Dear Katy,We would like to thank you for this wonderful review that you have given us. We really appreciate that you took your time to share you thoughts about your recent stay in Icon Roseto on this platform as this will help us in so many ways.We are truly pleased knowing that you hada fabulous time with us. Our goal is to make sure all our beloved guests feel at home and have a great time.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Good

Kirsty

Stayed 4 nights in Jan 2024
Response from Maylene De Leon, Experience Manager ICON Roseto on Feb 7, 2024
Dear Kirsty,Thank you so much for the high rating that you have given us. We really appreciate that you took your time to share this online.We are glad that you were satisfied with your experience in Icon Roseto. We do our best to make sure we provide quality to all our guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay
Comfortable, clean, and extremely helpful and friendly. Nabil and Silvia were very very good.
Stayed 4 nights in Dec 2023
Response from Tanya Lazarova, Guest Experience ICON Roseto on Dec 27, 2023
Dear Peter,We ar extremely grateful for your time dedicated to leaving us your opinion of your stay with us as it helps us very much improve our service. Thank you for choosing us as well for your days in Palma.It is to our great happiness to read you found our service and our staff to be of high value, especially the treat provided to you by our colleagues Silvia and Nabil. We hope you felt truly like home.We remain at your disposal for anything you may need in the future and we hope to welcome you back again.Best regards,Tanya LazarovaGuest ExperienceICON Roseto

10/10 Excellent

Cherine

Travelled with partner
Liked: Amenities
Nabil at the front desk was super helpful, friendly and very pleasant ! He gave us great recommendations for sightseeing and restaurants ! We would definitely recommend this hotel
Stayed 3 nights in Dec 2023
Response from Tanya Lazarova Guest Experience ICON Roseto on Dec 16, 2023
Dear Cherine,Thank you for choosing us for your stay in Palma de Mallorca and we are grateful for that you have decided to leave us your honest opinion. We are extremely pleased to read you had a fantastic stay with us and that our service covered your expectations and you felt like home. We try our best to provide in every day to day and your comment of our colleague Nabil proves we are on the right way.Thank you once again and we hope to welcome you back in the future.We remain at your disposal for anything you may need.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Mike

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is great. More shelf space in bathroom would be good.
Stayed 3 nights in Nov 2023
Response from Tanya Lazarova Guest Experience by ICON Roseto on Nov 29, 2023
Dear Mike,We appreciate you taking of your time to leave us your honest opinion of your stay with us. We are proud to know you had a pleasant journey and enjoyed the service of our staff the most.Your opinion is important to us and we would take your comment of improvement into consideration for future changes of the rooms. We hope to welcome you back again in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

8/10 Good

SANG, SAN DIEGO

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent, except the shower. Reported to the staff, but no action taken while we were there. Still, a very nice place
Response from Tanya Lazarova Guest Experience by ICON Roseto on Nov 29, 2023
Dear Sang,Thank you for reserving with us and for letting us know of how your stay went at hotel ICON Roseto. We are pleased to read you enjoyed your visit very much and we hope to have been able to give you a warm welcome to our house.With regards to the shower, we apologies if our maintenance team has not been able to act on time and that this may have caused you any inconvenience throughout your stay. We wish to inform you that we are working on solving that problem.Looking forward to welcome you again!Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Hillary, Charlottesville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was terrific. Awesome location, beautiful breakfast and helpful staff. Would highly recommend. Hope to return.
Stayed 3 nights in Nov 2023
Response from Tanya Lazarova Guest Experience by ICON Roseto on Nov 16, 2023
Dear Hillary,Thank you for taking of your time to let us know how your stay was at hotel ICON Roseto. It is our greatest pleasure to read that you had a more than wonderful stay enjoying all our service aspects and you are looking forward to returning.We remain at your disposal for anything you may need.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Super clean, excellent location, quiet street. This place used to be a convent so just imagine how different from all other conventional hotels. Classic but with all modern comfort. Service es super friendly and helpful. Breakfast buffet is very nice and varied to accommodate all tastes. If ever back in Palma, this is where i will stay again.
Right outside main door
Courtyard
Courtyard almost private
Small courtyard outside a room.
Stayed 3 nights in Nov 2023
Response from Tanya Lazarova Guest Experience by ICON Roseto on Nov 6, 2023
Dear guest,We are thankful that you chose us for your stay in Palma and have decided to share your experience with everyone else. Mostly, we are very pleased to read that you had a fantastic visit and enjoyed all of our service and facilities to the fullest.We are already looking forward to welcoming you back!Thank you for being our guest.Best regards,Tanya LazarvaGuest Experience ICON Roseto

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It is very well located and staff are great
Stayed 3 nights in Oct 2023
Response from Maylene De Leon on Oct 24, 2023
Dear Amanda,Thank you so much for taking your time to share your opinion about us on this platform and for the kind words that you have given us. This will help us in so many ways.We are truly pleased to knowing that you appreciated the services received from the staff. Our top priority is to make sure all our guests feel at home and have a wonderful stay.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Graham

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing building, lovely staff, very central location in the old town. Highly recommend
Stayed 4 nights in Oct 2023
Response from Maylene De Leon on Oct 24, 2023
Dear Graham,Thank you so much for the high score and kind words that you have given us. We really appreciate that you took your time to share your positive experience with us on this platform.We are happy to know that you were satisfied with the services received from us. We do our best to make sure all our beloved guests feel at home and have a wonderful time.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Good

Siu Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk staff is helpful and friendly.
Stayed 2 nights in Oct 2023
Response from Natalia de Eugenio Guest Experience by Icon Roset on Oct 10, 2023
Dear , Thank you very much for your fantastic review of our hotel. We are proud that we were able to meet your expectations and we are also very pleased that you had a wonderful stay. We look forward to seeing you again at what is already your home in Palma de Mallorca. Kind regards, Natalia de Eugenio Guest Experience by Icon Rosetó

10/10 Excellent

Arron

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tanya Lazarova Guest Experience by ICON Roseto on Oct 11, 2023
Dear Arron,Thank you very much for taking of your time to rate your experience with as hotel ICON Roseto. It is our pleasure to read that you enjoyed your stay to the maximum and we hope to welcome you back very soon in sunny Palma de Mallorca.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in Central Palma Superb friendly staff
Stayed 7 nights in Sep 2023
Response from Maylene De Leon on Oct 5, 2023
Dear B,We would like to thank you for the perfect rating and for the kind words that you have given us. We are so grateful that you spent your time to share your opinion about us on this platform.We are truly pleased knowing that you had such a great time staying with us. Our main goal is to make sure all our beloved guests feel at home and have a wonderful stay.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fabulous location and wonderful staff, highly recommended
Stayed 3 nights in Oct 2023
Response from Maylene De Leon on Oct 5, 2023
Dear Suzanne,Thank you so much for the perfect rating and kind words that you have given us. We really appreciate that you spent your time to share your thoughts about us online.We are really happy that you were completely satisfied with your experience staying with us. We do our best to make sure that we provide quality service to all our beloved guests.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Tracy

Stayed 4 nights in Sep 2023
Response from Maylene De Leon on Oct 5, 2023
Dear Tracy,Thank you for the perfect score that you gave us and for taking the time to share this online.We are glad to know that you were satisfied with all the services received from us. We do our best to make sure all our valued guests feel at home and have a great time.Thank you for choosing Icon Roseto. We look forward to serving you again.Best regards,Maylene De LeonExperience ManagerIcon Roseto

8/10 Good

Erjon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a prime location. The staff were very kind and welcoming. Breakfast is decent, but it's the same thing every day. It gets boring if you're staying there for five nights like we did. Our hotel room was clean, but the setup was very inconvenient: a tiny little sink right next to the exit door, no sink in the bathroom, and barely any table space to place your stuff.
Stayed 5 nights in Aug 2023
Response from Natalia de Eugenio Guest Experience Icon Rosetó on Sep 10, 2023
Dear Erjon, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó by Petit Palace. We are pleased that your stay met your expectations. . We always welcome feedback, as it allows us to continually improve the experience we create for our guests.We look forward to welcoming you back again very soon. Best regards, Natalia de Eugenio Guest Experience Icon Rosetó

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Maylene De Leon on Sep 4, 2023
Dear Julie,Thank you so much for the high rating that you have given us. We really appreciate that you took your time to share this online.We are glad that you were satisfied with your stay with us. We do our best to make sure we provide quality service to all our beloved guests.Thank you for choosing Icon Roseto. We look forward to your next visit.Best regards,Maylene De LeonExperience ManagerIcon Roseto

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property. Would recommend.
Stayed 3 nights in Jul 2023
Response from Tanya Lazarova, Guest Experience ICON Roseto on Aug 15, 2023
Dear Kathy,Thank you very much for taking of your time to let us know about your experience at hotel ICON Roseto. It is our pleasure to read you enjoyed every aspect of your stay and we hope to welcome you back again in the future.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

caitlin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful from the breakfast terrace, to the rooftop, to the staircase entrance, and of course our room itself. The staff was friendly and helpful!
Stayed 2 nights in May 2023
Response from Tanya Lazarova, Guest Experience by ICON Roseto on Jun 12, 2023
Dear Caitlin,Thank you for the wonderful review you have left us about your stay at hotel ICON Roseto. It is our pleasure to know you had a very pleasant stay and we, as staff, were able to provide you with an excellent service.We remain at your disposal for anything you may need in the future.Looking forward to welcoming you back again.Best regards,Tanya LazarovaGuest Experience ICON Roseto

10/10 Excellent

Rosemary O

Travelled with partner
Liked: Cleanliness, staff & service
The staff was excellent- friendly, accommodating and responsive. The location is perfect for visiting all major attractions by foot!! The room was pleasant.
Stayed 1 night in May 2023
Response from Tanya Lazarova, Guest Experience ICON Roseto on Jun 1, 2023
Dear Rosemary,Thank you for taking of your time to leave us your review of our hotel and your stay. It is our greatest pleasure to know you had a fantastic stay and we were able to provide you with the best service. We hope to be able to welcome you back again in the nearest future.Best regards,Tanya LazarovaGuest Experience by ICON Roseto

10/10 Excellent

Anne

Travelled with partner
Liked: Cleanliness, staff & service
We loved this hotel. The location was perfect- very central but very peaceful. The breakfast was amazing, the staff were extremely helpful and welcoming and the room was clean, spacious and very comfortable.
Stayed 2 nights in May 2023
Response from Natalia de Eugenio. Guest experience by Icon Rose on May 13, 2023
Dear Anne, Thank you very much for your fantastic review of our hotel. We are proud to have been able to meet your expectations, we are very happy that you had a wonderful stay and that both our staff and our services made your holiday perfect. We hope to see you again in what is already your home in Palma de Mallorca. Best regards,Natalia de Eugenio. Guest experience by Icon Rosetó.

10/10 Excellent

Cheryl

Stayed 5 nights in May 2023
Response from Guest Experience ICON Roseto on May 30, 2023
Dear Cheryl,Thank you for taking of your time to rate your stay with us at hotel ICON Roseto. We are looking forward to welcoming you back again!Best regards,Tanya LazarovaGuest Experience ICON Roseto

4/10 Poor

Alisha

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We arrived on Friday 28th April 23 - staff were amazing. However on Saturday we advised one member of staff that our shower was flooding and water may seep into the bedroom and it needed attending to. When we went back to our room on Saturday we assumed all was fixed. However when we had a shower on Sunday morning the whole bathroom was full of water. I asked to speak to manager on Sunday evening and was advised they will be back in on Monday. Having spoken to the manager on Monday, all she could offer me was 20 Euro refund or change to a different room. However I was quite disappointed with the level of professionalism as would have expected a better compensation. I refused the change of room as would have expected this to have been offered on Saturday as I said to the Manager "no point moving for one night" as we check out on Tuesday Am. We feel this has ruined our Stay! Would've have expected a better level of service for a highly rated hotel.
Stayed 4 nights in Apr 2023
Response from Marta Polti - Host Icon Roseto on May 4, 2023
Dear Alisha,thank you very much for staying with us in Icon Roseto. We regret to read that the solutions proposed didn't meet your expectations. We tried our best to make your stay confortable. Please, receive our sincere apologies if we didn't suceed in it. Our guests' satisfaction is our first aim, we will be working very hard to improve our services. Remaining at your disposal, please receive our best regards. Marta Polti - Host Icon Roseto

10/10 Excellent

Kirsty

Liked: Cleanliness, staff & service, property conditions & facilities
10/10
The staff were so friendly and the hotel was beautiful. Everything felt clean and looked after. Lots of choice for breakfast and the pool terrace views are stunning. Perfect for a little getaway.
Stayed 3 nights in Apr 2023
Response from Tanya Lazarova on Apr 22, 2023
Dear Kristy,Thank you for the lovely comment of our hotel. We are very happy to see you had a splendid stay and we are looking forward to welcoming you back again.Best regards,Tanya LazarovaGuest Experience by ICON Roseto

8/10 Good

Trevor Paul, Alton

Stayed 3 nights in Apr 2023
Response from Tanya Lazarova, Guest Experience by ICON Roseto on May 11, 2023
Dear Trevor,Thank you for taking of your time to rate your stay with us at hotel ICON Roseto. It is a pleasure to see you had a great stay and enjoyed our service.We are looking forward to welcoming you back again. Best regards,Tanya LazarovaGuest Experience by ICON Roseto

8/10 Good

Matthew

Stayed 5 nights in Apr 2023
Response from Tanya Lazarova on Apr 16, 2023
Dear Matthew,Thank you for the time spent to rate your stay with us and for the trust in us when reserving. We hope you enjoyed your stay and the service provided by our staff. We remain at your disposal for anything you may need in the future. Looking forward to welcoming you back.Best wishes,Tanya LazarovaGuest Experience by ICON Roseto

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location with welcoming and helpful staff.
Stayed 4 nights in Apr 2023
Response from Tanya Lazarova on Apr 16, 2023
Dear Pauline,Thank you for the time taken to outline how your stay went. It is a pleasure to read you had a fantastic experience and we are happy to see we could reach your expectations.Hoping to be able to welcome you back again.Best wishes,Tanya LazarovaGuest Experience by ICON Roseto

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff. Stunning decor.
Stayed 4 nights in Apr 2023
Response from Tanya Lazarova on Apr 11, 2023
Dear Grace,Thank you for your time to leave us your opinion of our hotel. It is a pelasure to see you had an excellent stay and we hope to see you come back in the future.Looking forward to welcoming you again!Best regards,Tanya LazarovaGuest Experience by ICON Roseto

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Tanya Lazarova on Mar 30, 2023
Dear Anonymous,Thank you for your time to rate your stya with us and our hotel ICON Roseto that high. We appreciate your opinion.Looking forward to welcoming you back in the future!Best wishes,Tanya LazarovaGuest Experience by ICON Roseto

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Irene Ballesteros - Experience Manager on Mar 15, 2023
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó.We are pleased that your stay met your expectations. Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Irene Ballesteros - Experience Manager on Mar 15, 2023
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó.We are pleased that your stay met your expectations. Best regards,

10/10 Excellent

catalina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, staff, breakfast, location and service. We will come back for sure.
Stayed 3 nights in Mar 2023
Response from Irene Ballesteros - Experience Manager on Mar 15, 2023
Dear Catalina,We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó.We are pleased that your stay met your expectations. Best regards,

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our 3 days at the hotel .The room was comfortable and clean .Breakfast was superb with a nice selection of fresh food.Everyone at the hotel is so friendly and welcoming .It was simply a delight to stay in such a wonderful hotel
Stayed 3 nights in Mar 2023
Response from Irene Ballesteros - Experience Manager on Mar 15, 2023
We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó.We are pleased that your stay met your expectations. Best regards,

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Functional room, very friendly staff, great location.
Stayed 4 nights in Feb 2023
Response from Natalia de Eugenio on Mar 2, 2023
Dear Paul,Thank you very much for sharing your feedback about you stay with us.We are really happy that you enjoyed your stay and our staff gave you the best service.We hope to see you soon!Best regards,Natalia de EugenioGuest Experience by ICON ROSETÓ

10/10 Excellent

Katy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellently appointed hotel, lovely staff
An excellent location for exploring the city, close to sightseeing spots! The hotel was very nicely decorated. The terrace on the top floor was fab - beautiful views and nice to spend a bit of time. The staff were all really friendly and great service. The room was modern and nicely decorated. The only minor issue was the bathroom would completely flood when showering - we were in the accessible room so there was no edge on the shower - the shower curtain did not stop the water spreading and the entire bathroom floor was covered. The breakfast had a great selection and was tasty.
Stayed 3 nights in Feb 2023
Response from Tanya Lazarova on Feb 14, 2023
Dear Katy,Thank you for the time taken to leave us a review about our hotel ICON Roseto and your stay with us. We appreciate your kindness and your honesty about the service provided by our staff. It is our mission to make guests leave happy and satisfied and we are thrilled to know we have reached your expectations.We apologies for the inconvenience you have had with the bathroom shower. We will pass the information to the appropriate department so they can improve this aspect.Hoping to welcome you again in the near future!Best wishes,Tanya LazarovaGuest Experience by ICON Roseto

10/10 Excellent

WARWICK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2022
Response from Irene Ballesteros Experience Manager on Jan 14, 2023
Dear Malcolm,First of all we would like to give a big thank you for sharing your feedback with us.It is a pleasure to know that you enjoyed your stay.We hope you will come back soon to Icon Rosetó.Best regards

10/10 Excellent

Tamara, croton on hudson

Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Away
Lovely hotel in a fantastic location, right in the centre, all bars and restaurants within walking distance, hotel staff very friendly and helpful, will definitely return too this hotel in the future
Stayed 3 nights in Nov 2022

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Hôtel was clean, good customer Services,breakfast wonderful

8/10 Good

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Convenient location in Palma within walking distance of major tourist attractions. The staff are excellent. Our room was on the small side and could use a paint job to freshen it up but otherwise it was very well designed and superbly stocked with great amenities. Would happily stay again.
Stayed 1 night in Nov 2022
Response from Natalia de Eugenio Guest Experience Icon Rosetó on Nov 15, 2022
Dear Alexandra, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó by Petit Palace. We are pleased that your stay met your expectations. . We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We look forward to welcoming you back again very soon. Best regards, Natalia de Eugenio Guest Experience Icon Rosetó

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely and quiet Lovely staff especially Nabil who sorted us with a lovely quiet room Thoroughly recommend
Stayed 1 night in Oct 2022
Response from Natalia de Eugenio Guest Experience Icon Rosetó on Oct 15, 2022
Dear Kevin,First of all we would like to give a big thank you for sharing your feedback with us.It is a pleasure to know that you enjoyed your stay at ICON Rosetó, and our team, Nabil in special made you feel at home.We do our best to create memorable experiences for our guests, and we appreciate your words.We hope you will come back soon to Icon Rosetó.Best regards, Natalia de Eugenio Guest Experience Icon Rosetó

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Irene Ballesteros Experience Manager on Oct 26, 2022
Dear Bridget,Thank you very much for taking a few minutes to review your experience with us.We are glad to see that we have met your expectations and hope to see you again soon.Best regards,

8/10 Good

Hayley Jane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Sep 2022
Response from Irene Ballesteros Experience Manager on Sep 21, 2022
Dear Haley,Thank you very much for your fantastic review of our hotel. We are proud to have been able to meet your expectations, we are very happy that you had a wonderful stay. We hope to see you again in what is already your home in Palma de Mallorca. Best regards

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Irene Ballesteros Experience Manager on Sep 21, 2022
Dear Sara,Thank you very much for your fantastic review of our hotel. We are proud to have been able to meet your expectations, we are very happy that you had a wonderful stay. We hope to see you again in what is already your home in Palma de Mallorca. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little place. Can tell staff pays a lot of attention to detail. Room size is a bit small but bothing you cant manage and understandable given the location. Everything was good but sound does come in from the garden at night if people are talking loudly.
Stayed 1 night in Aug 2022
Response from Natalia de Eugenio on Sep 8, 2022
Dear Anonymous, We are sincerely grateful for the time you spent to share your comments on your recent stay in our hotel Icon Rosetó by Petit Palace.We are pleased that your stay met your expectations. We hope to see you soon!Best regards,Natalia de EugenioGuest Experience by Icon Rosetó

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great! Especially Natalia on Reception and a gentleman (sorry didn’t get his name). Breakfasts are very impressive, something for every palate. The hotel is in a side street so slightly difficult to find however then you realise what a great location it is in. Roof top is tired but adequate.
Stayed 4 nights in Aug 2022
Response from Natalia de Eugenio on Sep 8, 2022
Dear Alison,First of all we would like to give a big thank you for sharing your feedback with us.It is a pleasure to know that you enjoyed your stay at ICON Rosetó, and we made you feel at home.We do our best to create memorable experiences for our guests, and we appreciate your words.We hope you will come back soon to Icon Rosetó.Best regards,Natalia de EugenioGuest Experience Icon Rosetó