Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews of Hipotels Hipocampo Palace & Spa

5 out of 5
Hipotels Hipocampo Palace & Spa
Carrer S'estanyol, 13, Cala Millor, Sant Llorenc des Cardassar, Mallorca

Reviews

9.2

Wonderful

Rating 10 - Excellent. 261 out of 372 reviews" "
Rating 8 - Good. 86 out of 372 reviews" "
Rating 6 - Okay. 16 out of 372 reviews" "
Rating 4 - Poor. 4 out of 372 reviews" "
Rating 2 - Terrible. 5 out of 372 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained gardens and quality feel to receptions , bar area , rooms etc. Excellent choice for evening meal buffet and breakfast
Stayed 3 nights in Mar 2024
Response from subdirectora on Apr 1, 2024
Dear Ben,thank you very much for your excellent review.We are very pleased that you have did enjoyed your stay with us and hope to welcome you back soon again.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Yvonne

Stayed 8 nights in Sep 2023
Response from subdirectora on Oct 7, 2023
Dear Yvonne,thank you very much for your very good review and your stay at the hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad to know that you have hade a great stay.We hope to welcome you soon again as our customer!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

B.van

Stayed 15 nights in Sep 2023
Response from subdirectora on Oct 6, 2023
Thank you very much for your excellent review and for your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It would be a pleasure to welcome you soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Sep 2023
Response from subdirectora on Sep 25, 2023
Thank you very much for your rating and another stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We hope to welcome you soon again with us.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

2/10 Terrible

Yaramis

Stayed 4 nights in Aug 2023
Response from subdirectora on Aug 27, 2023
Thank you very much for your rating and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We regret that your stay did not meet your expectations.We wish you all the best,Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Booked at short notice for 3 nights. Lovely hotel we were upgraded to a suite. Staff were very helpful and nothing was too much trouble. We only booked bed and breakfast. Breakfast was very good with lots of choice. Hotel grounds were in good condition. Despite being fully booked we had no trouble getting sun beds by the pool. Absolutely perfect short break and we will come back.
Stayed 3 nights in Aug 2023
Response from subdirectora on Aug 12, 2023
Dear Mrs. Diane,we would like to thank you very much for you excellent feedback and rou to book our hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad to know that you have did enjoyed your stay with us.We hope to welcome you soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Darren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
More then what we expected!
Stayed 4 nights in Jul 2023
Response from subdirectora on Jul 23, 2023
Dear Darren,thank you very much for your excellent rating and your stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It is a pleasure for us to know that you have did enjoyed your stay and we hope to welcome you soon again at our hotel.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Esther Maria

Stayed 2 nights in Jul 2023
Response from subdirectora on Jul 22, 2023
Thank you very much four your positive feedback and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We hope you have did enjoyed your stay and we can give you a warm welcome soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Harbinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Jun 2023
Response from subdirectora on Jul 13, 2023
Thank you very much for your fantastic feedback and your second stay with us at the hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad that you have did enjoyed your holidays and hope to can give you a warm welcome next year again.Kindest regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Danielle

Stayed 1 night in Apr 2023
Response from subdirector on Apr 18, 2023
Thank you very much for your excellent review.We wish you a pleasant stay and hope to welcome you back soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

FIONA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing and so friendly
Stayed 5 nights in Apr 2023
Response from subdirector on Apr 10, 2023
Dear Mrs. Fiona,thank you very much for your excellent review and your stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad that your have did enjiyed your holidays with us and we hope to welcome you soon again as our clients.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Morten

Stayed 4 nights in Apr 2023
Response from subdirector on Apr 10, 2023
Thank you very much for your excelent rating and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It woulb be a pleasure to welcome you soon again.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Jesper

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023
Response from subdirector on Apr 10, 2023
Thank you very much for your excelent rating and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.It woulb be a pleasure to welcome you soon again.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Lærke

Stayed 3 nights in Apr 2023
Response from subdirector on Apr 9, 2023
Thank you very much for your excellent review and your stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very pleased that you have did enjoyed your stay.It would be a pleasure for us to welcome you soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Louise

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location one street back from beach in a residential area. Excellent staff and breakfast. Fitness room a little limited; some dumbbells would be useful.
Stayed 2 nights in Apr 2023
Response from subdirector on Apr 6, 2023
Dear Mrs.Louise,thank you very much for your goode review and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We are very glad that you have did enjoyed our services especially the delicious breakfast.Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 Stars hotel in Cala Milor
A satisfactory 5 Stars hotel in the area, in terms of breakfast, cleanliness and staff. Staffs are always helpful. Good to stay again.
Stayed 4 nights in Feb 2023
Response from subdirector on Mar 3, 2023
Dear costumer,we appriciate your excelent rating and your stay with us at the Hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor.We hope to can give you a warm welcome soon again!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Sorin

Stayed 1 night in Feb 2023
Response from subdirector on Feb 28, 2023
Muchas gracias por su excelente valoración y su estancia en Hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor.Seria un placer de poder darles la bienvenida pronto de nuevo.Saludos cordiales,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Vladislav

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel.
Response from subdirector on Nov 10, 2022
Thank you very much for your very good review and your stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor.We hope to welcome you soon again as our costumer!Kind regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

ANNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from subdirector on Sep 23, 2022
Dear Ann,thank you very much for your excellent rating and your stay with us at HIPOTELS Hipocampo Palace & Spa en Cala Millor.Best regards,Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Jovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located near the beach, as well as various supermarkets. Entertainment was excellent during the week. Food was of a good quality, from breakfast, lunch and dinner
Stayed 6 nights in Aug 2022
Response from subdirector on Aug 16, 2022
Thank you very much for your very good review and your stay at HIPOTELS Hipocampo Palace & Spa in Cala Millor. We hope to welcome you soon again! Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Ivy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean anywhere.Staffs were friendly.Just to add about restaurant hostess service some not too welcoming to their guests and not observing etiquet when bringing water bottle and should pour it to the glass.
Stayed 7 nights in Jul 2022
Response from subdirector on Jul 27, 2022
Dear guests, Thank you very much for you very good feedback and your stay with us at the Hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor. Please excuse if the service in the restaurant is not so fluent. Unfortunately, as a result of the pandemic, we also have a shortage of staff and many new colleagues who are being trained. Sorry for that. But we hope you had a relaxing holiday with us. It would be a pleasure to welcome you soon again. Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great holiday at this fantastic hotel. Good food, staff and facilities. Highly recommended.
Stayed 11 nights in Jul 2022
Response from subdirector on Jul 27, 2022
Dear Mr.Andrew, thank you very much for your excellent review and for your stay with us at the hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor. It would be a pleasure to welcome you and your family next year again. Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

8/10 Good

Kate

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022
Response from subdirector on Jul 27, 2022
Dear Mrs.Kate, thank you very much for your review. We hope you are spending a nice holidays with us. Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend this hotel!
Really nice hotel, friendly staff, great food selection and great pool and outdoor area. Quite area of town.
Stayed 4 nights in Sep 2021
Response from Subdirector on Sep 14, 2021
Dear costumers, thank you very much for your really nice review and your stay at our hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor. We are vere pleased that you have did enjoyed our services and hope to welcome you soon again as our guests. Thank you so much for your recommendation! Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Family Hotel
We spent a week at Hipocampo Palace and Spa and cannot fault anything. We had a suite on the top floor for myself and my 2 children. The bedrooms had plenty of wardrobe space, beds were comfortable, bathroom well appointed if a little tired, but very clean. Breakfast were amazing and served until 11am too. The pool area was lovely with huge grassed area and plenty of sun loungers etc. Only downside was the actual resort, downside of being in the only 5 star hotel!! We hired a car so lots of great restaurants within easy reach. Porto Cristo worth going to. Airport was about 45 minute easy drive away. Palma about an hour.
Stayed 7 nights in Aug 2021
Response from Subdirector on Aug 21, 2021
Dear guests, thank you very much for your excellent review and your stay with us at the hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor. We are very glad to know that you and your family have did enjoyed an unforgetable time with us, especially our nice pool and garden area, but also our delicious breakfast buffet! It would be a pleasure to welcome you soon again as our guests! Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An idyllic resort hotel in Cala Millor
Awesome hotel with flawless customer service, amazing food, pool area and spa. I have loved dearly my stay at Hipotel Hipocampo Palace. I can see why so many of its guests return each year. It is a stand out location in the resort town of Cala Millor.
View from my sunbed.
The walkway to the garden and pool.
Stayed 7 nights in Jul 2021
Response from Subdirector on Aug 21, 2021
Dear Mrs.Heather, thank you very much for your great review and you stay with us at the Hotel HIPOTELS Hipocampo Palace & Spa en Cala Millor. We are very proud that you have found everything in our hotel that is important for you for a relaxing holiday in an idyllic atmosphere. It would be a pleasure to welcome you next year again as our clients. Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa #we care

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2020
Response from Subdirector on Sep 6, 2020
Dear Alan, thank you very much for your excellent review and your stay with us at HIPOTELS Hipocampo Palace & Spa. It would be a pleasur to welcome you in future again. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel and excellent service all round
Stayed 9 nights in Jul 2020
Response from Subdirectora on Aug 3, 2020
Dear Stephen, thank you very much for your excellent rating and your stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor. We are very happy that you are enjoying our service and our hotel in general. It would be very nice to can welcome you as our guest also in future! Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was excellent. Made sure that stay was a great one. The restaurant provided a magnificent dining experience. The room was cleaned and comfortable.
Stayed 3 nights in Nov 2019
Response from Subdirektor on Nov 7, 2019
Thank you very much for your excellent rating and your stay with us at our Hotel. We hope to welcome you as our guests soon again. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa in Cala Millor

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One issue
Only issue was as the weather wasn’t very warm the pool was freezing and they don’t heat it. The breakfast was superb!
Stayed 7 nights in Sep 2019
Response from Subdirektor on Sep 20, 2019
Dear James, thank you very much for your great rating and the stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor. We would like to inform you that we do not advertise a heated pool. We are very pleased that you have did enjoyed your stay especially our breakfast buffets. We hope to welcome you back sith us soon Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Hye Yeon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019
Response from Subdirektor on Sep 15, 2019
Thank you very much for your excellent rating. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect property for relaxing family holiday . Facilities, rooms and food all first class. Rooms spacious and quiet and pool area big enough so always space and beds
Stayed 8 nights in Aug 2019
Response from Subdirektor on Sep 7, 2019
Dear customer, thank you very much for your excellent rating. We are pleased that you have did enjoyed your stay with us ! We hope to welcome you as our guests soon again. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Estrellita, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks well kept and new.. very good taste in decoration
Stayed 7 nights in Aug 2019
Response from Subdirektor on Aug 16, 2019
Thank you very much for your excellent rating. Enyoy your holidays with us! Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fantastic week at the Hipocampo Palace. Room was large and clean, food was wonderful and the staff couldn't have been more friendly and helpful. Loved the little touches like the fruit given out around the pool in the afternoon. Was really sad to leave.
Stayed 7 nights in Jul 2019
Response from Subdirektor on Jul 26, 2019
Thank you very much for youe excellent rating and your stay at our Hotel HIPOTELS Hipocampo Palace & Spa in Cala Millor. We are very glad that you did enjoyed all our facilities to the utmost satisfaction. We hope to welcome you back to our hotel soon. Best regards, Hotelmanagement & TEam HIPOTELS Hipocampo Palace & Spa

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Quiet location and good breakfast selection. The swimming pool was also nice
Stayed 6 nights in Jul 2019
Response from Subdirektor on Jul 18, 2019
Thank you very much for your opinion and your stay with us at HIPOTELS Hipocampo Palace & Spa in Cala Millor. Kind regards, Hotelmanagement & TEam HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Subdirektor on Jul 14, 2019
Thank you very much for your excellent rating. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace in Cala Millor

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great staff-but a little noisy.
Great but quite noisy. The sounds of scraping chairs from the restaurant below kept us awake and woke us up!
Stayed 3 nights in Apr 2019
Response from Subdirektor on Apr 28, 2019
Dear Mrs.Laura, thank you very much for your positiv feedback. We are very sorry that you have been bothered by the noise of the restaurant. surely we could have changed the room if we had known about it. Nevertheless, we hope to see you again soon. Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel only issue was very poor weather. Hotel couldn't have been much better
Stayed 4 nights in Apr 2019
Response from Subdirektor on Apr 28, 2019
Thank you very much for your positiv feedback. We are very happy that you liked it so much. We hope to see you soon again in our hotel. Kind regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Richie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
consistently excellent
As always, the service was excellent. A special mention for Mario on the front desk who went the extra mile and to the restaurant team who were efficient and friendly The attention to detail in all areas was perfect Perhaps rather disappointing was the entertainment - very outdated and quite 'cheesy' for a 5 star hotel. Professionally selected music that was suitable for the environment and atmosphere would have been better suited - we would have spent more time in the lounge area after dinner if the entertainment was better. DON'T let this stop you considering what is one of the best hotel experiences we have been fortunate to have... this was our 6th visit to the hotel and we will be back again
Stayed 6 nights in Apr 2019
Response from Subdirektor on Apr 11, 2019
Dear Mr.Richie, thank you very much for your excellent rating and your stay with us in HIPOTELS Hipocampo Palace & Spa. We are very pleased to hear that you was so happy with your stay with us again. Thank you very much for your honest opinion, concerning the evening entertainment. It is very important for us to know what we can do better. Now in the high season we are starting with our shows in the evening program and also with daily activities. We hope to welcome you back soon again. Best regards, Hotelmanagement & the whole Team HIPOTELS Hipocampo Palace & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019
Response from Subdirektor on Apr 2, 2019
Thank you very much for your rating. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa in Cala Millor

10/10 Excellent

Mihnea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Subdirektor on Mar 11, 2019
Thank you very much for your visit and your exellent rating. Best regards Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing long weekend break for two.
Lovely hotel that we would be sure to stay at again when we are in Majorca. Fabulous breakfast buffet.
Stayed 3 nights in Feb 2019
Response from Subdirektor on Feb 21, 2019
Thank you very much for your stay and your excellent rating. We are very happy to hear that you have felt so comfortable with us and hope to see you soon again in our hotel. Kind regards from Cala Millor, The hotel management & the whole team HIPOTELS Hipocampo Palace & Spa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2019
Response from Subdirektor on Apr 2, 2019
Thank you very much for your rating. Best regards, Hotelmanagement & Team HIPOTELS Hipocampo Palace & Spa in Cala Millor

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
not for vegans and extremely dirty
terrible for vegans and not accommodating at all to requirements. Steam room wasn't working properly and it was dirty. food at breakfast was out of date. Trying to use the spa there were constantly naked men in there. (it had signs saying not to be naked) the way management dealt with the issues was terrible. certainly not a 5* hotel.
Stayed 7 nights in Sep 2018
Response from Deputy Manager on Oct 9, 2018
Dear Levene, We are all very sad, gloomy and seriously shocked to read your comment. This is a big disappointment for us because we take all feedback very seriously and I would like to have the chance to discuss deeply your unsuccessful stay. Our only achievement and triumph here is to fully satisfy our guest and make memorable experience. Apart from the strange comment that our food is out of date, we are shocked to know that it is the first time who osmebody told us that we have little and short variety of food in our buffet. Yes it is true that we are not a hotel specialized in vegan food, but there are multipes and amplais options for it in our buffet. On the other hand, everyone can see that in any travelers reviews websites that the hotel is dirty. Whilst an apology will regrettably not alter the outcome of your experience, we will learn from this. Since you did not get the full amazing experience with us, we hope you would give us a second chance to recover your faith in us. With kind regards, Xavier Gornals Deputy Manager

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2018
Response from Deputy Manager on Sep 23, 2018
Dear Alan, Thank you very much for rating your recent stay at our hotel. We are glad that you enjoyed your stay and everything was fine. We hope to welcome you again very soon. Kind regards, Xavier Gornals Deputy Manager

10/10 Excellent

l, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I liked the hotel very much
I had very relaxing stay in the hotel. It is clean, peacfull, luxurious and close to the beach. The food is the best I have ever had in the hotels - freshly made by chief who knows how to cook and combine ingredients so it tastes good. It is not small but it feels that there are not many people around even though it was fully booked. It is not for vacation with kids. There were not many I saw and I don't think there is any entertainment for kids either. Even entertainment for adults could be improved in terms of things to do or just music in the pool will be a bonus. There was aquagym session once a day which was lovely with great instructor. All in all I didn't mind entertainment much and had an amazing very relaxing stay.
Stayed 6 nights in Aug 2018
Response from Deputy Manager on Sep 7, 2018
Dear Guest, Thank you for taking a moment of your time for sharing your observations about your recent vacation at Hipocampo Palace & Spa. We are pleased to know that you had a relaxing stay in our hotel. Knowing that you had a great time in our property and specially enjoying the variety of our buffet with our show cooking fresh food by chief and the aquagym session every morning is very rewarding for us. We hope to see you again very son for another relaxing stay here with us! Best regards, Xavier Gornals Deputy Manager

10/10 Excellent

joanne, essex, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable hotel, good,location
Very nice hotel, clean and comfortable with pleasant staff. Beds and pillows extremely comfortable and had the best nights sleep I’ve had in years. Highlight for me was the quality of food which is the best I’ve eaten in a hotel. The wine list was also very good and excellent cocktails. The location is good as less than 5 minute walk to the beach which was sandy and clear blue sea although some seaweed.
Stayed 4 nights in Aug 2018
Response from Deputy Manager on Sep 5, 2018
Dear joanne, We are delighted to hear that you have enjoyed your recent experience at Hipocampo Palace & Spa, and appreciate taking the time to share all the details of your recent stay so kindly. It is a pleasure to know that you had a nice experience here with us and you have enjoyed our wide range of cocktails and wines list and as well the food. We do hope to host you again in the near future. Sincerely, Xavier Gornals Deputy Manager

10/10 Excellent

Debra, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good hotel I would like to back to stay here again .The room was good with a pool view . The breakfast had was good with friendly staff.
Stayed 11 nights in Jul 2018
Response from Deputy Manager on Aug 27, 2018
Dear Debra, Thanks for sharing this good review about your recent stay at the Hipocampo Palace & Spa. We are thrilled your time with us was so fantastic and it is wonderful to know that you enjoyed your stay with us so much. We are already looking forward to your next visit so we can share another amazing experience with you soon! Best regards, Xavier Gornals Deputy Manager

8/10 Good

Paul, Bray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Deputy Manager on Jul 28, 2018
Dear Paul , We would like to thank you for your stay at our hotel adn as well for your rate. We look forward to welcoming you back. Sincerely yours, Xavier Gornals Deputy Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2018
Response from Deputy Manager on Jul 28, 2018
Dear Anonymous, Thank you for staying with us and thank you for taking the time to rate our hotel. We hope to welcoming you back in the near future! Best regards, Xavier Gornals Deputy Manager