Porch
Check availability

Reviews of Aparthotel HSM Lago Park

3 out of 5
Aparthotel HSM Lago Park
Calle Yola s/n, Playa de Muro, Muro, Mallorca

Reviews

8.0

Very good

Rating 10 - Excellent. 73 out of 249 reviews" "
Rating 8 - Good. 118 out of 249 reviews" "
Rating 6 - Okay. 47 out of 249 reviews" "
Rating 4 - Poor. 6 out of 249 reviews" "
Rating 2 - Terrible. 5 out of 249 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

alex

Liked: Cleanliness
Very clean and staff were friendly we’re coming back next year
Stayed 10 nights in Oct 2023

8/10 Good

Amber

Liked: Property conditions & facilities
Really pleasantly surprised at how nice it was to stay here! The staff were really lovely and the room was more impressive than the photos. Parking is a little bit annoying if you come back later in the evening but you’re never too far from the hotel.
Stayed 5 nights in Oct 2023

10/10 Excellent

HALYNA

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 13 nights in Aug 2023
Response from HSM Customer Service on Sep 15, 2023
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

6/10 Okay

Rebecca

Travelled with family and small children
Disliked: Property conditions & facilities
The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel.
Stayed 7 nights in Jul 2023
Response from HSM Customer Service on Aug 9, 2023
Dear guest, First of all we would like to thank you for sharing your experience with us. Feedback from our guests is a very important tool for us as it enables us to pin point our weak areas and to improve them accordingly. We would like to welcome you again soon!All the best from Mallorca, HSM Customer Service.

8/10 Good

Robin

Stayed 11 nights in Jun 2023
Response from HSM Customer Service on Aug 3, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

10/10 Excellent

Ruslan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We stayed there for 9 days. Really great hotel for families, clean big apartments, very good breakfast and dinner, kind and positive staff (both at reception and canteen) We were lucky as our room was facing street, less lucky might listen to the very loud music from the bar. Overall it's an amazing family focused hotel. Thanks to staff who made our stay pleasant
Stayed 8 nights in May 2023
Response from HSM Customer Service on Jun 13, 2023
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are sorry for any inconvenience caused by the noise from the bar next to the hotel, which is not our property.We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

8/10 Good

William

Liked: Cleanliness, amenities, property conditions & facilities
I arrived early at the property, whereby the staff went out of their way way to provide my accommodation. I was also upgraded free of charge to a one bed, as the studio I had selected had been double-booked. The whole team were pleasant and polite at all times, and dealt with all my queries efficiently. The onsite cycle hire was useful, though the bikes could be a bit more up-to-date considering the hire charges (almost 100 euros for 2 days) be aware helmets, pedals etc. are all extras. I found the area a bit quiet in terms of evening entertainment, though a short bus ride into Alcudia soon remedied that.
Stayed 4 nights in Apr 2023
Response from HSM Customer Service on May 11, 2023
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We take note of your comment.We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

10/10 Excellent

Kate

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our stay in Lago Park Hotel! Stuff has very personalised attitude to each customer. They brought us a birthday present and were really concerned when we needed medical assistance. Our son enjoyed animation team and never missed a single mini disco. We will highly recommend this hotel to anyone coming to Muro!
Stayed 13 nights in Sep 2022
Response from Toni on Sep 25, 2022
Thank you Kate for the rating and comment. We are very glad you have enjoyed your stay at HSM Lago Park. We will keep working this way to satisfy all pour guests. Thank you! Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Stayed 5 nights in Apr 2022
Response from HSM Customer Service on May 6, 2022
Dear guest, Thanks for giving us a perfect rating and for recommending our hotel to other travellers. We are sure that all staff enjoyed your visit. We are delighted that you liked the entire hotel. We will congratulate all the staff, they will be very happy. We will be very pleased to welcome you back again! Best wishes from Mallorca, HSM Customer Service.

8/10 Good

Deepak, North York

Liked: Cleanliness, amenities, property conditions & facilities
The rooms are nice with kitchenette & balcony. The staff is very helpful and responsive. The hotel is well located with a nice pool, bar and restaurant. However, the property just opened after being closed for 2 years due to Covid. So lot of issues with door keys, tv and appliances in the room. They were fixed promptly but these items should have been inspected and fixed prior to hotel’s re-opening rather than inconveniencing guests during their stay. Except for that, it’s a very nice place to stay..
Stayed 7 nights in Mar 2022
Response from Toni on Apr 12, 2022
Dear Mr. Shukla, Thank you for your comment and thank you for beeing so comprehensive. We hope you have had a great stay with us and hope to see you again. Good luck in your long journey! Kind regards,

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was modern inside, staff were ever so friendly and it was clean and tidy.
Stayed 7 nights in Sep 2019
Response from HSM Customer Service. on Sep 20, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I relaxed in this place with my family for one week, it's a Very good hotel with all amenities included (fridge, dryer, towels, soap, swimming pool etc.), room very cleaned (except for the balcony but who care). The apt. was in the second building, it was for four people but they didn't inform us before that two beds were to be open/prepared from a sofa bed, a bit small bed in the living room. :-( Breakfast very rich with salty and sweet food, Dinner is the weak point of this place, self-service only and poor in quality, paella not very good (never seen a very good and fresh paella de mar, fluffy rice and poor of seafood) a lot of breaded food every day without a proper beef, stale, fluffy and old pasta with only one tomato sauce .. unbeatable. (no parmesan at all) I've never seen a steak or beef in one week, they only grill lamb chops, or pork but only once/twice a week. Bahh.. It's a pity because with a bit effort more it could be a very valuable hotel.
Stayed 7 nights in Sep 2019
Response from HSM Customer Service. on Sep 18, 2019
Dear guest, Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lago Park “2” self catering apartment
Had a lovely 4 nights stay in self-catering apartment. Cleaners most days. Room very clean. We booked Lago Park, but ended up next door in “lago park 2”. Was quieter, so suited us with young family. All entertainment and pool bar etc is in Lago Park 1, so be sure to specify preference.
Stayed 4 nights in Aug 2019
Response from HSM Customer Service. on Aug 27, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place 2nd time there and will definitely be back again
Stayed 5 nights in Apr 2019
Response from HSM Customer Service. on Jul 17, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Verified traveller

Stayed 4 nights in Apr 2019
Response from HSM Customer Service on Jul 16, 2019
Dear guest, Thank you for your positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from HSM Customer Service on Jul 16, 2019
Dear guest, Thank you for your positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from HSM Customer Service on Jul 16, 2019
Dear guest, Thank you for your positive assessment you make about your experience in our establishment. We are looking forward to welcome you soon again at our hotel. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it looked nice and clean. I did not like that it didn’t seem to have hardly any sound insulation.
Stayed 4 nights in Mar 2019
Response from HSM Customer Service. on Jul 17, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness
Apartment was lovely . Clean spacious and an excellent powerful shower . We stayed in the second building away from main block . Balcony never got the sun and it looked out on a very run down area where it looked like stuff had just been dumped . Ha ether pool area to ourself in this block which was nice . Muro has the most stunning beach and you walk one way to Alcúdia and the other way to Can Picafort . We went middle of March and it was very quiet with not a lot open but that’s how we like it .
Stayed 6 nights in Mar 2019
Response from HSM Customer Service. on Jul 17, 2019
Dear guest, Thank you for sharing your opinion and for the good valuation you have given us about the hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon! Best regards,

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Perfect for cyclists wanting to explore Majorca
Stayed 4 nights in Mar 2019
Response from HSM Customer Service on Mar 22, 2019
Dear Leroy, Thank you very much for your opinion. We are very happy to know that you had a great stay with us, it is our main satisfaction. We are delighted that you liked the location. We will be very pleased to welcome you back again in HSM Lago Park Best regards HSM Lago Park

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 7 nights in Oct 2018

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Staff amazing! Highly recommend.!

10/10 Excellent

Sandra, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did a 4 day stay at Lago Park. It was a self contained apartment in hotel setting. Very clean and Staff were lovely. Shops and beach within walking distance. Would definitely book again.
Stayed 4 nights in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

ROYSTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely friendly hotel in excellent location.
Great location near lovely beach. Plenty of bars and restaurants nearby but more laid back then central Alcudia. Hotel staff very efficient & friendly.

6/10 Okay

Friska

Liked: Cleanliness, staff & service, room comfort
Convenient and clean
It's a convenient place to stay in- close to the beach, restaurants and shops. Coffee at breakfast was not very good at all. Other downside was that you had to pay for the WiFi. WiFi was free only at the reception - but sometimes didn't work. They cleaned the room and everything apart from the utensils and cutlery.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel with pool and easy access to many areas
We stayed in the premium apartments which were clean and had a balcony. The hotel was fine and we ate locally finding plenty of choice within a short walk/ drive. The hotel didn't seem too busy and there was plenty of room by the pool.

8/10 Good

Andrea, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel has nice swimming pools, close to the beach,
had a lovely holiday. We were upgraded upon arrival to a lovely room with a nice view. Most of the staff were friendly and efficient. The only that disappointed me was when my 13 year old daughter had an accident in the room. She was sat on a piece of furniture doing her hair when it broke and she fell to the floor and banged her head. She was fine just sore. I took photos and reported it immediately to a man on reception. He was very nice about the incident and was concerned about my child's welfare. I thought that was the end of it. The following a day a note was left in our room to contact reception, before we had a chance to do so someone phoned our room saying the cleaners had reported it and that we never told anyone. I then went to reception and was told to wait for the manageress. She eventually came and i explained the incident and apologized. She said that there was no way that the furniture would just break like that. I felt she was implying that the children had been misusing the stool. I explained that i would not except my child to behave like that at home, and i certainly wouldn't allow her to in a hotel. I was very upset and was made to feel like i was lying. The manageress eventually waived the cost of the stool once i said i would email the furniture company about their faulty goods. Everything else about the hotel was lovely so the way we were made to feel was disappointing so we no longer brought drinks there. The other staff were helpful and friendly. T

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Hotel was a bit quiet but that was due to the time of year we had chosen to go. Lovely staff and they up graded us for free when we arrived.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Hotel was spotless very modern rooms although was above a shopping center. The area was close to the beach and a few restaurants although was a 5 min cab journey to the main resort of bars shops and restaurants.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect family holiday
We have just returned from lago park and we couldn't fault a single thing. We stayed in a premium 1 bedroom apartment (2 adults 2children) the bedroom has 2 single beds and the living room has a pull out sofa bed. The kitchen area was well equipped with a hob, toaster, kettle, fridge and microwave. All the staff at lago park are friendly and helpful. there is a wide range of entertainment throughout the day and evening. There are 2 swimming pools both with a children's pool, gym, bar, laundry facilities, 24hr reception, a terrace bar. The hotels restaurant offers breakfast and dinner very reasonably priced. We ate there on one occasion near the end of our stay and everything was very tasty with lots of different choices. The apartments themselves are situated within a 5 minute walk to the beach which is beautiful. Very shallow water which is perfect for children. There are lots of little shops dotted around and loads of restaurants. Overall we had a fantastic holiday. We would definitely return to lago park.

8/10 Good

Paul, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel, the staff were exceptional
Convenient for beach, shops and restaurants. Very friendly staff especially the bar and restaurant who were fantastic throughout our two week stay.

10/10 Excellent

Gavin, Northamptonshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Close to the beach.
Beautiful surroundings & good places to eat. The beach & sea are absolute perfection. The local people are some of the nicest you could hope to meet. The hotel staff are so helpful.

10/10 Excellent

ben, plymouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
we stayed here as a family of 3; the hotel service was excellent, from the front desk to the bar staff. The pool was cold but swimmable. The only negative is that as we are directly on the street there is little security about the place. That said, we encountered no problems. Would definitely stay here again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really Good Saty and helful staff. Many resaurants close by and shopping places. Bus stop walkbale. Seabeach 200 meters excellent.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Holiday
The hotel was in a nice location, the staff were really friendly and very attentive. The hotel itself was very clean and we had a very modern and clean apartment.

8/10 Good

Sarah, Salisbury

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just what we needed....
Lovely holiday, very good weather, (for end of October). Hotel staff very helpful, polite and friendly. Food in restaurant is VERY good value for money and delicious. Swimming pool was a bit cold for me, but girls went in a couple of times, (sea was warmer). Loved how close we were to the beach. Apartment was perfect for the four of us, although just one bedroom and two put-up beds in lounge. Internet was down 2 of the 5 days paid for. All in all a good holiday all round which we thoroughly enjoyed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic, i was there to sleep and ride my bike
They put me in a quiet corner like i ask for , fantastic facility for such a cheap stay. Staff was very charming . Loved it

8/10 Good

Kristin Johansen, Benidorm

Liked: Property conditions & facilities
Close to the beach
We had a greate stay

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
This hotel is excellent value for money and we were very pleasantly surprised by the facilities and entertainment, considering the cost. Although some other reviews have commented on the tiredness of the furniture, we found it to be perfectly functional: it is pine which some may consider old-fashioned; however, we found it perfectly acceptable for the price paid.

6/10 Okay

patricia louisette

Travelled with partner
Liked: Cleanliness
L’appartement est bien propre mais très bruyant nous avions une chambre sur la rue principale Impossible d’ouvrir la fenêtre pour dormir La piscine était froide
Stayed 7 nights in May 2024

8/10 Good

Severin

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
schöne Ferien, Unterkunft im unteren Mittelmass
Check-in war tiptop, Entfernung vom Strand ist auch super. Ausstattung ist ok, aber nicht mehr - z.T. konnten die Schranktüren nicht geschlossen werden, überall sind etwas die Spuren der Zeit zu sehen. WC / Dusche ist schön, die Dusche hat z.B. aber kleines Glaspanel zum Schliessen (der halbe Durchgang ist noch offen) und so ist nach dem Duschen doch ein gutes Stücks des WC-Bodens nass. Küchenausstattung ist gut; leider wird aber weder das Trocknungstuch, noch der Abwaschlappen z.B. nach einer Woche einmal getauscht. Induktionskochfeld mit zwei Platten ist sicher und praktisch. Bei den der Strasse zugewandten Zimmern gibt es einiges an Strassenlärm - dafür hat man einen wirklich grossen Balkon. WLAN ist vorhanden wenn es gerade funktioniert - wir hatten in unserer Wohnung während drei aufeinanderfolgenden Tagen kein WLAN; die Reception darauf angesprochen war die Reaktion: "ja, im Haus 2 haben wir immer wieder Probleme damit" Unten im Komplex und im Innenhof sind irgendwelche Läden eingemietet. Gewisse Betreiber dieser Shops kümmern sich nicht um die Hotelgäste und schlagen auch weit ausserhalb der Öffnungszeiten und bis nach Mitternacht waren um. Dies kann sehr laut & störend sein. Allgemein ist der Komplex ringhörig. Die gratis Möglichkeit zum Duschen in einem Zimmer nach Check-out am Abreisetag haben wir sehr geschätzt. Wir hatten sehr schöne Ferien, werden ein anderes Mal in Muro aber wohl nach einer anderen Unterkunft Ausschau halten.
Stayed 12 nights in Sep 2023

10/10 Excellent

Cheyenne

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Sep 2023

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

fanny

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Le personnel ne parle pas français mais ils sont tous très agréable à l'accueil comme au restaurant. Appartement confortable et propre. La plage est accessible à pied et plusieurs magasins de souvenirs ouverts tard pour une balade nocturne. Le bus passe toutes les 15 min proche de l'hôtel, très pratique.
Stayed 9 nights in Jul 2023
Response from HSM Customer Service on Sep 15, 2023
Dear guest, Thank you for the time you invested in your fantastic review. We are happy to know that you have enjoyed of a wonderful stay and let us express our gratitude for your nice comments related to our hotel. We hope your journey back home was a safe and pleasant one and that you return to our hotel again in the future. Best regards,HSM Customer Service.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Bra familjehotell med nära till stranden
Jättebra hotell med fina lägenheter, väldigt trevlig och hjälpsam personal. Gångavstånd till den fina Alcudia-stranden. Det enda minus var poolen tyvärr inte var den renaste. Det var mycket folk som badade och med barn är poolen en viktig del av resan. Utöver detta var allt toppen!
Stayed 7 nights in Jul 2023
Response from HSM Customer Service on Aug 3, 2023
Dear guest, First of all, we would like to thank you for sharing your experience at our hotel. We are grateful for your comment, because this helps us to constantly improve and adapt to the needs of our guests. We would like to thank you for you visit!Best regards, HSM Customer Service.

10/10 Excellent

Priscila

Travelled with family
Liked: Cleanliness, room comfort
Stayed 7 nights in Jul 2023
Response from HSM Customer Service on Aug 3, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.

8/10 Good

Andrea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Soggiornato per diversi anni e sempre stato molto bene....unica pecca il servizio ristorazione leggermente peggiorato ma comunque nel complesso accettabile
Stayed 10 nights in Jun 2023
Response from Toni on Jul 10, 2023
Grazie mille per il tuo commento. Siamo molto dispiaciuti se il servizio di ristorazione è diminuito dalla tua ultima visita, abbiamo nuovo personale e non sono ancora completamente adattati. Speriamo di rivedervi molto presto. Grazie mille, saluti. Ricezione.

8/10 Good

Ylva

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Bra rum i lugnt, fint område och nära till den jättefina stranden! Bra med kylskåp på rummet. Det var inte jättemycket folk på stranden eller vid poolen vilket var skönt. Vi hade halvpension. Maten var ok. Man betalar för dryck. Läsken smakade ingenting så hädanefter blev det vatten på flaska. Vi bad att få bo nära de vi reste med och vi fick rummen bredvid varandra. Hjälpsam och trevlig personal i receptionen.
Stayed 7 nights in Jun 2023
Response from HSM Customer Service on Jul 3, 2023
Dear guest,Thank you for your comment and for the positive assessment you make about your experience in our establishment. We are proud to know that you feel so comfortable in our hotel and that, as you can prove, for HSM our guests are the most important and your satisfaction is our main objective. We are looking forward to welcome you soon again at our hotel!Best regards, HSM Customer Service.

6/10 Okay

Joel

Travelled with family
Disliked: Cleanliness
Stayed 11 nights in Jun 2023
Response from HSM Customer Service on Jul 3, 2023
Dear guest, Thank you for sharing your opinion and for the good valuation you have given about our hotel. We feel proud to know you felt comfortable and enjoyed in our establishment, which is our main objective. We hope to see you again very soon!Best regards, HSM Customer Service.