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Reviews of Swan Garden Hotel

3.5 out of 5
Swan Garden Hotel
1, Jalan KSB 1, Taman Kota Syahbandar, Malacca City, Malacca

Reviews

7.4

Good

Rating 10 - Excellent. 45 out of 225 reviews" "
Rating 8 - Good. 100 out of 225 reviews" "
Rating 6 - Okay. 56 out of 225 reviews" "
Rating 4 - Poor. 14 out of 225 reviews" "
Rating 2 - Terrible. 10 out of 225 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

PENG SOON

Stayed 1 night in Jan 2023

6/10 Okay

Sugaveeran Sinnasamy

Travelled with family
Car park locates
Stayed 1 night in Nov 2022

6/10 Okay

Chan Lee

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room is spacious , air con is strong enough and comfortable. The disadvantage of this hotel is the room facing the front door of hotel is disturb by the noisy sound of the midnight car / motorcycle racing. You are unable to sleep or Wii be wake up by the noisy sound, this is terrible, end up you can't have a good rest.
Stayed 2 nights in Apr 2022

6/10 Okay

Jennifer

Liked: Staff & service
The shower water cannot go out .... so after bath floor happen 🙄 .... tell the staff then they change onother room for us .... overall not bad ... can come again .... location is good .... bot so crowded and nearby got alot of good food
Stayed 1 night in Sep 2020

10/10 Excellent

ADNAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Dato

Stayed 1 night in Aug 2020

10/10 Excellent

nurul adila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy
This is my second time stay here. My children enjoyed the bath tub, comfortable, clean, and relaxed. Only the parking need coupon other else is good.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near to tourist attraction (2 km) and surrounding got a lot variety of restaurant to choice.
Stayed 5 nights in Aug 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, room comfort
Hotel room
Okok, it has creepy yet unexplainable feeling before sleeping . Other then that its fine
Stayed 2 nights in Mar 2020

10/10 Excellent

Jamilah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was good !!❤️
Stayed 1 night in Jan 2020

10/10 Excellent

RUI JIE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay
Friendly staff at the lobby. Easy to find carpark. Room is clean and the bed is comfortable. I had a pleasant stay at Swan Hotel.
Stayed 1 night in Dec 2019

4/10 Poor

Alfred

Business traveller
Liked: Staff & service
Stayed 11 nights in Nov 2019

8/10 Good

Kalaiselvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wifi connection
Room is big enough for 2 person, nice and comfort, Breakfast less choices, need improvement, Location ok , Only problem is wifi connection, very2 poor sometimes unable to connect at all. They really need improvement on this. Otherwise ok for me.
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep it up
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in good location, staffs are very friendly and very helpful. Highly recommended it.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is will maintained & nearby shops offer varieties of food.
Stayed 1 night in Aug 2019

4/10 Poor

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Like the location, easy excess to jonker walk, mahkota parade. Standard of the hotel has drop, no toilet paper and tissue paper provided when check in, has to call up twice
Stayed 1 night in Aug 2019

8/10 Good

KOK THONG

Liked: Cleanliness, staff & service
Family Stay
spacious room, good location but noisy at night from the road. Wifi need to improve.
Stayed 2 nights in Jul 2019

10/10 Excellent

Nikki, Korean staying in KL

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever. Clean, easy to go around. Easy to park. from hotel to jonker street grab costs around 5RM.staff is kind. Breakfast is good enough. I am going back to swan garden hotel.Thank you so much.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to many attractions in Melaka, Jonker is very near so as malls and many restaurants. Although located near such places the hotel itself is nicely tucked away from the noisy traffic so we had a good rest.
Stayed 2 nights in Jun 2019

4/10 Poor

Chan, Singapore

Travelled with family
I like the location, easy excess to shopping, food and jonker walk. I am return customer for this hotel, notice the service for this hotel has drop, we booked a room and paid for 3 adults including breakfast but the toiletries given only for 2 person and they still want to charge me for the 3rd person breakfast.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Short trip ok...
No so good room no much light and view ... But near joker walk...
Stayed 2 nights in May 2019

10/10 Excellent

FrankieT., DSP, PJ, MY

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
So far so good. Nothing much problem during the stay.
Stayed 1 night in Apr 2019
Response from MR. AARON on May 7, 2019
Thank you for choosing Swan Garden Hotel Malacca as your holiday destination. THANK YOU MESSAGE FROM SWAN FAMILY: Tuesday 07 May 2019 Dear Frankie T, It is a blessing for us when you choose us among hundreds Malacca hotels. We would like to thank you on your recent stay with us here. We from Swan Family would like to wish you that you have a pleasant and memorable stay here for everyone. It has been a pleasure having you with us and looking forward to welcoming you again very soon. Regards from your friendly Swan Family Mr. Aaron (Hotel Manager) +6016 – 721 – 6262

6/10 Okay

AH

Liked: Room comfort
Stayed 1 night in Apr 2019
Response from SWAN GARDEN HOTEL MALACCA on May 1, 2019
Thank you for choosing Swan Garden Hotel Malacca as your holiday destination. THANK YOU MESSAGE FROM SWAN FAMILY: Wednesday 01 May 2019 Dear AH, It is a blessing for us when you choose us among hundreds Malacca hotels. We would like to thank you on your recent stay with us here. We sincerely appreciate your insight feedback / comments, because it helps us to build a better customer experience. And we appreciate your time to send us this helpful response. We from Swan Family would like to wish you that you have a pleasant and memorable stay here for everyone. It has been a pleasure having you with us and looking forward to welcoming you again very soon.

10/10 Excellent

Sasitharan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from Swan Garden Hotel on Mar 16, 2019
We are encouraged by your full score feedback and we will not stop uplifting our services to serve you better.

6/10 Okay

Verified traveller

Liked: Staff & service
Nothing to shout about, can do better with the sticky floor.
Stayed 1 night in Feb 2019
Response from Swan Garden Hotel on Mar 16, 2019
We have identified ways to eliminate the occurence of sticky floor by reducing the detergent used. We wish to serve you better.

8/10 Good

Nadarajah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Swan Garden Hotel on Mar 16, 2019
Thank you for letting us know our rooms for improvement. We will be the cleanest hotel and fastest wifi hotel in Melaka, plus the friendliest hotel too.

8/10 Good

Prasath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is a pleasure staying here. Toilet may need to improve to a complete shower set & breakfast food variety not enough. Cleanliness is still ok, overall all are good.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotel I've stayed in Malacca. Definitely a green light
Stayed 2 nights in Dec 2018

8/10 Good

Ming wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good but curtain had stain marks , breakfast was not too bad but shower sometimes no hot water in the morning which makes it unpleasant , but overall not too bad cause of the pricing can't expect too much
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy n quiet place with courteous n cheery staff. Highly recommended.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Close to eating places convenient. Carparking also good.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really comfortable..
Stayed 1 night in Nov 2018

6/10 Okay

Yee Teng

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2018

8/10 Good

ryanz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bilik cntik,blh dikatakan bersih,tapi utk improve skit suggest untuk letak pewangi pada setiap bilik,sbb langsung xada bau atau wangian,tempat bising waktu mlm hingga pagi,bising dgn bunyi motor merempit ,yg lain smue ok lah
Stayed 2 nights in Nov 2018

8/10 Good

Julie, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
our 3rd stay here, nice hotel and only 5min drive to Jonker street.
Stayed 2 nights in Oct 2018

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Eiyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Mohammad

Recommended
It was nice and comfortable for family to stay
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good
Need to improve on bathroom cleanliness including face towel. Overall good.
Stayed 1 night in Sep 2018

8/10 Good

halimatusaadiah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy customer
happy can sleep in that hotel
Stayed 1 night in Aug 2018

6/10 Okay

Gavin

Acceptable stay
The Hotel was easy to locate being at a junction of a main road . The lobby is spacious. The room is good - bed was fine though the room lighting could be better. The only problem was the noise from the Road Racing at 2 am until 5 am. Could not sleep through out this period Not the Hotel's fault but if they could reinforce the sound insulation on the windows, it may help Breakfast was basic but filling An acceptable stay
Stayed 1 night in Aug 2018

8/10 Good

Azli

Overall okay
Overall okay
Stayed 1 night in Jul 2018

8/10 Good

Nabilah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having a great experience staying in this hotel but it can be greatest if u can provide ample parking for customers
Stayed 1 night in Aug 2018

6/10 Okay

Lee, Kuala Lumpur

Liked: Staff & service
Good location but can be better
Friendly staffs and easy parking. Food volume and varities during breakfast could have been improved else many will not be fed satisfactory.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018