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Reviews of Best Western The Inn At Ramsey

3 out of 5
Best Western The Inn At Ramsey
1315 Route 17 South, Ramsey, NJ

Reviews

7.4

Good

Rating 10 - Excellent. 315 out of 1004 reviews" "
Rating 8 - Good. 308 out of 1004 reviews" "
Rating 6 - Okay. 176 out of 1004 reviews" "
Rating 4 - Poor. 105 out of 1004 reviews" "
Rating 2 - Terrible. 100 out of 1004 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Oswaldo Elias, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay , great staff , excellent customer service.
Stayed 5 nights in May 2024
Response from General Manager on May 9, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

4/10 Poor

Claire

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs serious updating. Exterior doors don't lock, furnishings are very dated and worn. Sheets and towels were clean as was the room but hallways are musty and hallway & parking lot were noisy at night. The breakfast was not appetizing - powdered eggs were watery, bagels and english muffins stale and home fries cold. Find another place to stay.
Stayed 2 nights in May 2024
Response from General Manager on May 9, 2024
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

2/10 Terrible

Jean-Marc, Quail Valley

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leak lead to change of room late at night and ruined all my $100 toiletries and $200 medicine. No refund of anything. No one cared.
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services. We have standard Best western required amenities in the room and on the property which is inspected every year for quality check and have passed.

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet & mostly clean. The best around for your buck!
Stayed 1 night in Jan 2024
Response from General Manager on Apr 30, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

2/10 Terrible

Brian

Disliked: Cleanliness, property conditions & facilities
Cockroaches
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Quick, easy check-in. Very polite and efficient staff. Clean room.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

2/10 Terrible

WILLIAM

Disliked: Cleanliness, staff & service, property conditions & facilities
THIS IS NOT THE SAME HOTEL THAT IS PICTURED IN THE AD. FILTY DISGUSTING. DID NOT CHECK IN HAD TO FIND ANOTHER HOTEL. WILL BE REQUESTING REFUND!!!!!
Stayed 1 night in Apr 2024
Response from General Mananger on Apr 29, 2024
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

10/10 Excellent

Gee

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean upkeep.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

10/10 Excellent

Megan

Stayed 2 nights in Apr 2024
Response from General Manager on May 9, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

8/10 Good

Karen

Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

4/10 Poor

Stavroula

Travelled with partner
Disliked: Amenities
The location was convenient, the comfort of the room was tolerable for a short stay. Very uncomfortable to sleep with super solid pillows. So hard that I felt my neck hurting during the night. Was also noisy due to the pub next door, people leaving at 2 in the morning, yelling in the hotel parking lot. The room had a smell but luckily we were able to open the window and get fresh air. Not the first time a BW hotel has disappointed, not booking with them again.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

4/10 Poor

basel

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Staff have no experience The toilets dirty The room smells
Stayed 1 night in Mar 2024
Response from General Manager on Apr 23, 2024
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

8/10 Good

William

It’s a $90 per night in an area that Holiday Inns and Marriott Courtyards are $125-$200 per night. It’s clean, not fancy there’s a nice taproom with food attached. Not the place for a honeymoon bit I’ve stayed there at least 8 times visiting family.
Stayed 4 nights in Feb 2024
Response from General Manager on Apr 23, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

10/10 Excellent

Christina

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Apr 23, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really made the difference. Very Kind and helpful. Especially the front desk and the restaurant manager.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

8/10 Good

Gihanne

Stayed 12 nights in Dec 2023
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very curtious & attentive staff. Nice and clean hotel in a super great area. You cant go wrong here!
Stayed 1 night in Jan 2024
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

10/10 Excellent

Joan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service is the name of the game.
Management was very attentive to any needs or questions. Good buffet breakfast included. Comfortable rooms.
Stayed 10 nights in Dec 2023
Response from General Manager on Feb 17, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager.

8/10 Good

peter, Roxboro

Stayed 1 night in Oct 2023
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

2/10 Terrible

Cedric

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It was awful... The floor isn't straight and by a lot. Sheets where stained, strong smell of a mix of mold and cigarette. Towels where dirty. Walls were cracked. Zero sound proof could hear everything in the hallway and outside the window like if I was there as well. There was even a shrimp on.the floor under the desk of the room...
Stayed 1 night in Dec 2023
Response from General Manager on Jan 27, 2024
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

10/10 Excellent

Christian

Stayed 1 night in Dec 2023
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

8/10 Good

Carole, Ringwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is that they don't have an elevator. There is only 2 floors and we stayed on the 2nd floor. Sunce it wss just for 1 night it was ok. There was a stale smell in the room but once the fan was on it went away quickly. I recommend this Best Western on 17 S and the restaurant Pib 17.
Stayed 1 night in Nov 2023
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

2/10 Terrible

Robert

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Nothing
Stayed 8 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

6/10 Okay

Barbara, Boca Raton

The property is conveniently located, but dingy. On the positive side, my room was immaculate as were the common areas
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 30, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services.

8/10 Good

Androver

Stayed 1 night in Nov 2023
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. Room was clean and bed was comfortable with many pillows. I love it.
Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

6/10 Okay

Marie

Travelled with family
Liked: Amenities
The breakfast was good. But the staff member at the breakfast service lady was on her phone all the time we were there. The vent in the bathroom was so dirty, needs to be cleaned.
Stayed 2 nights in Nov 2023
Response from General Manager on Nov 23, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services.

8/10 Good

Penny

Stayed 11 nights in Sep 2023
Response from General Manager on Nov 23, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

8/10 Good

michael

Stayed 1 night in Nov 2023
Response from General Manager on Jan 27, 2024
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

8/10 Good

mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good.
Stayed 5 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

10/10 Excellent

David

Liked: Property conditions & facilities
Stayed 3 nights in Nov 2023
Response from General Manager on Nov 16, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

10/10 Excellent

Abraham

Stayed 2 nights in Nov 2023
Response from General Manager on Nov 13, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager.

8/10 Good

Maxime

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from General Mananger on Nov 11, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the jacuzzi rooms
Stayed 1 night in Oct 2023
Response from General Manager on Nov 6, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

6/10 Okay

james

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wont stay again
Pros: Comfortable bed The ajoining pub was nice and food was good. Staff friendly Cons: Woke up to something crawling on me (roaches) .Good thing i kept myy suitcase zipped Remined me of the movie Joe's apartment
Stayed 1 night in Nov 2023
Response from General Manager on Nov 3, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services. We have standard Best western required amenities in the room and on the property which is inspected every year for quality check and have passed.

10/10 Excellent

anthony

Stayed 1 night in Nov 2023
Response from General Manager on Nov 23, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager

6/10 Okay

Margarita

Stayed 3 nights in Oct 2023
Response from General Manager on Nov 2, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services.

8/10 Good

Shella

Stayed 1 night in Oct 2023
Response from General Manager on Nov 23, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Paid 350 for a night and woke up with several cigarette burns on the comforter. Complained to staff and call manager several times with no call back
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

6/10 Okay

Michelle

Liked: Staff & service
The rooms all smelled like cigarettes. Staff were nice.
Stayed 1 night in Sep 2023
Response from General Manager on Oct 30, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services.

6/10 Okay

John

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Oct 2023
Response from General Manager on Oct 30, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services.

10/10 Excellent

Matthew, ELMIRA

Stayed 1 night in Oct 2023
Response from General Manager on Nov 23, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi rooms are my go to here. Never had a problem at this location
Stayed 1 night in Oct 2023
Response from General Manager on Oct 23, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

10/10 Excellent

MohammadRafik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager.

10/10 Excellent

MohammadRafik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from General Manager on Oct 19, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manager.

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Good and Bad
Stayed 1 night in Oct 2023
Response from General Manager on Oct 16, 2023
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Oct 5, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from General Manager on Oct 2, 2023
Dear guest, I would like to apologize for the inconvenience. I would also like to thank you for taking your time to give us feedback. We thrive on feedback to improve our services. We have standard Best western required amenities in the room and on the property which is inspected every year for quality check and have passed.

4/10 Poor

Jackie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property seemed very wore out, lack maintenance and felt very damp/humid. The first room we were provided with didn't have shower curtain, the drain was super slow, and the AC had issues. When we reported the issues, front desk switch room for us immediately. However the second also had issue with the shower system. Overall, the property just seemed to be lacking maintenance.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 28, 2023
Dear Guest, We sincerely apologize for your inconvenience during your stay with us. If you could make a request to change your room, we would happy honor your request. We always make sure to satisfy and happy and comfortable our guest any way possible. Your feedback important to us so that we can always improve our services. Once again, we are sorry for the inconvenience and please allow us one more opportunity to make your stay more enjoyable and comfortable. Sincerely, General Manager Best western Inn at Ramsey

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from General Manager on Sep 28, 2023
Dear guest, Thank you for choosing us as your place to stay. You appreciate your recommendations. Please come back soon. We will look forward to it. Sincerely, General Manage