The Relax Hotel has a no refund policy - if you cannot get to the island or arrive late, there is no compensation on offer. Your credit card is deducted by the total cost of the stay as soon as you book on-line.
My flight was sheduled to arrive at 3am in the morning, so I reserved the room from the day before to ensure that I had a room for the night., unfortunately, my flight was delayed for 36 hours so I ended up paying for 3 days that I did not use. The hotel is at liberty to dictate policy, but it still seems a little harsh.
I complained on my first day there that the AC was not working, promises were made to get it repaired. I had travelled overnight and was exhausted so was obliged to sleep a few hours in a very hot and humid room. I expected the AC to be fixed by the time I returned to the hotel that evening, but no nothing had been done and despite chiding staff, I had to try and sleep again in a steamy room that night. The following day I waited for someone to look at the AC unit and the duty manager came along to tell me the timer needed setting. I said it was on 'full-time' and did not blow cold - he insisted that 'it would' and I insisted on a change of room. This was agreed, but I had to lug everything from an upstairs room to a downstairs one without any offer of help - but the AC worked.
That Friday evening I went out, returning to the hotel at 12:25am I found the hotel locked; there was no side entrance or any other means of gaining legal entry. I banged on the doors and windows but nothing. I called the hotel on my mobile and an auto-answer gave the duty manager's telephone number which I called eleven times without reply. Eventually I gave up and slept on the porch amongst the (noisy) creatures of the hot and sticky night. My new room had working AC, but I wasn't in it. The next day, the manager found it so difficult to say 'sorry' , although he did concede that I should have been told that the door would be locked that night. The Duty manager offered me a 'drink' by way of compensation and gave me a 25ml bottle of local beer. Six hours sweating, tossing and turning on the hotel porch for a small beer...
I left the hotel the next day and returned home, nothing can convince me that these people know anything about being a tourist destination.