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close to the airport, 5-min away, with shuttle.
reception response can be better when i request water kettle as there is no coffee maker nor kettle in the room
shower design is not the best, without door, water splash outside the shower area it can be dangerous.
Olivia
Stayed 1 night in Apr 2024
Response from Guest Relations Manager on May 2, 2024
Dear Olivia.Thank you for sharing your experience with us, we take note of the points that you did not like to continue improving our services and facilities. We hope to see you again. Best regards
Restaurant was well below par. Not a lot of dinning establishments near by. Would not recommend or stay here again because of the restaurant.
Patrick
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 31, 2024
Dear Patrick.Thank you for sharing your experience with us, we regret that the restaurant service did not live up to your expectations, we are currently in the process of changing the menu. We hope you give us the opportunity to host you again and have a better experience. Best Regards.
6/10 Okay
Jasmine
Mar 24, 2024
Liked: Cleanliness, staff & service
Jasmine
Response from Guest Relations Manager on Mar 25, 2024
Dear Jasmine.Thank you for your feedback, we hope to see you soon. Best regards
Stayed briefly over night, however with the airport shuttle it was easy to get too and from. The staff were nice and helpful, breakfast was excellent with lots of options. There are a variety of restaurants within a short 5-10 minute walk. The building was a bit loud but in a quiet neighbourhood. Our room was well set up and clean. Would stay again.
Amanda
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 25, 2024
Dear Amanda.Thank you fot your review and comments, we hope to see you soon again. Best Regards
Response from Guest Relations Manager on Mar 12, 2024
Dear Jose.Thank you for your feedback and comments, we are glad that you enjoyed your stay. We will be happy to welcome you again very soon. Best regards
Call for airport shuttle . Came in late and did not see surrounding areas .
Wing
Stayed 1 night in Mar 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Wing.Thank you for your feedback, we regret the misunderstanding for the transfer service and we will note it so that it does not happen again. We hope to welcome you again on another occasion. Best regards
Convenient for the airport, friendly staff and clean, all the things you want in an airport hotel. Sadly the 'restaurant' rather let it down, it was not busy but they had run out of salad ingredients and the portions were not large enough to be filling.
Adrian
Stayed 1 night in Feb 2024
Response from Guest Relations Manager on Mar 12, 2024
Dear Adrian.Thank you for your feedback, we regret what happened to the restaurant service and we take note so that it does not happen again. We hope to welcome you again on another occasion and that you can have a better experience. Best regards
Response from Guest Relations Manager on Mar 12, 2024
Dear Sergio.Thank you for your feedback, we take note of your comments about our breakfast to continue improving our services. We hope to welcome you again very soon. Best regards
Nos recibieron muy bien! Nos esperaron con unos chocolates de cortesía por nuestra luna de miel
MILAGROS
Stayed 1 night in Jan 2024
Response from Equipo Sercotel Madrid Aeropuerto on Jan 11, 2024
¡Muchas gracias, Milagros! Nos encanta leer que todo fue bien y que disfrutaron de su estancia en nuestro Hotel. Estaremos felices de volver a saludarles siempre que quieran volver. Un afectuoso saludo.
The hotel and staff were great we only stayed one night. It is far from everything. We had to walk 15 mins to the metro and it was about a 35 train ride to the city center. the only convenience was the proximity to the airport and they did offer free shuttle service. The one downside was the bathroom it needed some recaulking around the shower area because it was black, Again only stayed for one night so not bad for the price and proximity to the airport
Elizabeth A
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 15, 2023
Thanks, Elizabeth. We are glad to know that our staff was helpful and everything worked good. We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon
Perfect stay over for one night before our flight. I recommend the breakfast buffet, it was so convenient. We got checked in around 1415 hrs and then took a local metro to Grand Via. It was a perfect hotel.
Stig
Stayed 1 night in Dec 2023
Response from Equipo Sercotel Madrid Aeropuerto on Dec 11, 2023
Thanks, Stig. We are glad of hearing that everything worked good. Hope to see you soon!
It’s not the nicest hotel in the world but it’s perfect for an overnight layover at the Madrid airport. Staff was friendly and accommodating, TV was nice, bathroom was clean. Wouldn’t stay here long term but a night or 2 it’s perfect.
Christian
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 29, 2023
Thanks, Christian. We are glad to know that our staff was helpful. We hope to see you soon in the hotel!
Very convenient to the airport, some staff was excellent, some seemed like having customers was just a terrible bother. Rooms are comfortable and clean.
Lorraine
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 16, 2023
Thanks, Lorraine. We are glad of hearing that everything worked good. Hope to see you soon!
It would be a good idea to have a list of which terminals each international carrier uses. I was told by the desk clerk and the shuttle driver that United was in Terminal 4. Wrong! It uses Terminal 1. I was there in enough time that it all worked out but there were a few moments of stress that I didn't need.
Harriet
Stayed 1 night in Nov 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 16, 2023
Thank you, Harriet . We will review what you tell us to try to improve and make our guests' stay as pleasant as possible. We hope to see you soon
This hotel ( like most other Madrid Airport hotels) is located in a residential area. We arrived to the hotel by metro. The metro exit is the end of the line and from it there is a 10 minute walk to the hotel. The hotel offers comfortable beds an OK breakfast bar ( not amazing) and a shuttle bus to the airport. The hotel and its offerings are to the point.
Helena von
Stayed 1 night in Oct 2023
Response from Equipo Sercotel Madrid Aeropuerto on Nov 6, 2023
Thanks, Helena. We are glad of hearing that everything worked good. Hope to see you soon!