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Reviews of Pensión La Estrella

1 out of 5
Pensión La Estrella
Calle Estrella 5, 2 Derecha, Madrid, Madrid

Reviews

6.2
Rating 10 - Excellent. 31 out of 215 reviews" "
Rating 8 - Good. 62 out of 215 reviews" "
Rating 6 - Okay. 51 out of 215 reviews" "
Rating 4 - Poor. 31 out of 215 reviews" "
Rating 2 - Terrible. 40 out of 215 reviews" "

7.2/10

Cleanliness

6.4/10

Staff & service

5.2/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Marina

Liked: Staff & service
A pesar de que no había recepción, el personal fue muy atento cuando lo necesité. Si es cierto que esto debería anunciarse más claramente en la descripción, pues no todo el mundo se siente cómodo haciendo un proceso de check in online. En el baño, había algunos aspectos que mejorar: no había mampara en la ducha y había un fuerte olor a cañerías. También eché en falta unos colgadores para las toallas.
Stayed 1 night in Mar 2024

2/10 Terrible

Carol

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

6/10 Okay

Saigonmylove

Travelled with family
Liked: Cleanliness, staff & service
We like their location for: Convenient, cleanliness and safe because it is next to city policy station. But the room is small like a bird cage, only 1 pillow for 2 people, and warning for the first time foreigners (non-Spanish speaking) in Madrid like us: You should be prepared to deal with non-English people :(. It took us 2 hrs for looking, waiting and dealing with the building and meet the registration guy. They post a phone number on the door and ask you to do online check in but my phone could not contact them and and internet network is slow like s.ht. Do not book this property if you visit Madrid on the 1st time and have no Spanish speaking experiences.
Stayed 2 nights in May 2023

10/10 Excellent

Socorro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views!
Cozy place, excelente service!!
Stayed 2 nights in May 2023

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read this one! It's a gem!!
After reading the dismal reviews I was a little apprehensive. I can assure you that this place is a great little place to stay. Good location, quiet, refurbed, clean. Only downsides I can think of are no curtain in room so no alarm clock for me...nature's alarm clock made sure I was up and at em at 7am ☀️☀️, the shower bracket was a bit dodgy but managed to get a workable angle to get clean. The cleaner was super friendly and the check in process( although unconventional) was relatively straightforward if you follow the rules. To stay in the centre of Madrid for 30euros a night? With a private bathroom? It's a no brainer! Thanks for a great stay
Stayed 2 nights in Apr 2023

4/10 Poor

Hamlin

Disliked: Staff & service, property conditions & facilities, room comfort
No front desk, luggage storage, towels, toiletries
Contrary to the property description on hotels.com, there was no front desk or luggage storage. There were also no towels or toiletries provided, despite me chasing for them several times. The window blind was also not fixed so I could not open the window and had no fresh air or natural light during the stay. There was a lot of noise from refuse collection on the street outside, late at night and early in the morning. There was also noise from scaffolding construction work during the day. The lock was broken when I arrived and I had to wait two hours for it to be fixed. I asked for an email to send complaints to but got no reply.
Stayed 2 nights in Jan 2022

4/10 Poor

Andrea

Liked: Cleanliness
Disliked: Staff & service
The room was small but clean and near all of the major attractions. Customer service was terrible though and no one is physically present at the hostel. I wrote them about a month prior to my trip and again the week prior with some questions and never heard back. Most of the times that you call you won't get answered and the check in process was confusing and unprofessional. It was all done over the phone and the woman I spoke to was constantly bickering with someone else and ended up yelling at me for not doing something she hadn't even told me to do. They need you to send them a picture of your passport via whatsapp, which frankly felt a bit shady. If it hadn't been for the maintenance ladies who stepped out of their way to help me, I would have never checked in. Once inside, I realized the room's lock wasn't working and I tried to call their number but of course had no response. Several other guests during my stay had similar experiences. I stayed because it was already paid for but spent my entire stay praying I didn't have to talk to them again.
Stayed 6 nights in Nov 2021

4/10 Poor

Pamela

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Avoid!!! Only good thing is the location
Avoid this place at all costs, the only good thing about it is the location! We arrived at the hotel tired and wearisome after a 4 hour journey from Valencia and just wanted to get settled in. However, there was nobody at the property to welcome us and we had to phone the telephone number that was on the door to let the owner know we had arrived. After about 10 mins, the owner arrived with the keys and let us into our room but he spoke no english. Our first thoughts were that the room was very small for 2 people but that was just the beginning. After using the bathroom, we found that the toilet didnt flush properly and that the tv did not work and had 'no signal'. The room had a small balcony attached so we pulled up the shutter to get a better view and found that we couldnt get the shutter back down. We emailed the owner and asked if he could fix it but we got no reply after 4 days which meant we had no shutter/curtains to keep the sun from waking us up each morning. We hated being in this room so spent as much time sightseeing and being out and about as possible. The only good thing is the location - it is just a one minute walk from the gran via and callao metro station which was perfecf for us. However, next time we will definitely pay slightly extra for somewhere upmarket.
Shutter got stuck so we had no curtains to keep out the sun for 3 nights
Stayed 4 nights in Sep 2020
Response from Hostal La Estrella on Oct 7, 2020
Dear Pamela, We are very sorry for all the inconvenience. We take note of your comments so that we can correct all the mistakes and give our clients a better service. Kind regards!

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020

2/10 Terrible

Patrick, Atlanta

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I really can not review this place low enough. Firstly, they did not speak any English, as advertised in their posting, which makes check in extremely complicated-as you have to gain access through a main door of a building, but if they never answer, you will not get access. They advertise to call during certain times, but still no answer, or you get "no English", and they hang up. The area is off the beaten track, and a little sketchy, there are too many people hanging around the entrance watching you, and if you do get access to the building, there are twice as many in the building standing around. I did not get access to the room that I paid for, due to them answering and hanging up on me. All in all, it is not a safe location, clean location, nor would I recommend this place to anyone. Please, pay a little extra and try to stay in something safer.
Stayed 8 nights in Dec 2019

2/10 Terrible

jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total discusting place for any person
To begin with. My arrival at the Estrella was atrocious , NO one was waiting for me or sent me any information on how to get into the place. Then someone came in and gave me a room that looked like a closet with a broken closet where I could not accommodate my luggage. I could hear everything that happens everywhere. The share bathroom door was broken and coming apart with mold in the bottom. Next day, a guy came in and assisted me after all of my complaints and placed me in another room with the only difference that there was a sink for me to wash my hands. The only good thing about this place is the location. I have never seen a place like this in my life. I saw other people complaining about how this place is ran by individuals who have no scrupulous. I decided to report this to the dept. of health in Spain once I get situated. It is not what they show in the website.
Stayed 4 nights in Mar 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Check in process was complicated and not clear how to do it
Stayed 7 nights in Oct 2018

8/10 Good

mavi

Small, but well placed and quiet. Good price.
Stayed 2 nights in Nov 2018

2/10 Terrible

Steffanie, London

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
I ended up booking a different hotel because my experience was AWFUL! My shower door had an enormous hole in it so the water was all over the floor. The reception told my food deliverer that I was not registered and therefore I never rec'd food I ordered and paid for until five hours later and an entire day of waiting. By then the food was cold, and hotel promised to refund me the money for that, but of course they never did. My key didn't work the first night for whatever reason so I couldn't stay at the hotel. I would NOT recommend nor will I return to this hotel again.
Stayed 3 nights in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Clean room but no staff on duty at night. Had to wait for a long time for check-in. Staff spoke mainly in Spanish.
Stayed 4 nights in Aug 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rude lady
Been there for couple of days but that lady was so rude and cant even speak english room was too nero and sheets seems was not washed No sitting are for guest and u cannot even take them in room and if you do she keep knocking the door and keep threating like im gonna make a call to poice or whatever she said about Never recommend this place anyone
Stayed 2 nights in Nov 2017

10/10 Excellent

Ioan, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
There was very nice hotel with lovely people, they treat me very well and very polite
Stayed 3 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The place itself is alright, value for money but you might get a bit scared from the outside. Better to go up the stairs as lift is quite small- for two people only. Really close to Gran Via and Callao metro stations.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
After I made the mistake of using my Discover credit card, my reservation was cancelled for having the charge denied as refused. When I showed up, I was essentially homeless. The lady in charge rearranged he room assignments, and I was able to stay for my for my full three days.

6/10 Okay

Sevana, New Zealand

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
central location but very small rooms
The place is very difficult to find, the sign is far from the enterance, and we were lucky that someone was leaving as we were coming in because the buzzer did not seem to work for us the first 2 times. It is a small appartment on a second floor which has been divided into 6 rooms, its very central and clean. Unfortunately our room AC did not work so we had to leave our window open, which is rather loud during the night an morning. We were expecting two twin beds, and were placed in a room with a double bed and two singles, proceeded by her explaining that we could only use the one narrow double bed between us and that we were not allowed to occupy the 2 single beds instead, which is very unideal for a mother and daughter. This was annoying and unsympathetic. All rooms have a microwave & small fridge, but there are no cups to boil the water nor plates & cutlery, you need to ask the hotel receptionist Anna for these. Try to get a room which has a widow, overlooking the street. Initially we booked for 3 nights but end up staying for 4 nights, but it was a hassel to arrange the extra night with the language barrier as anna wanted us to pay €5 more than the original €30 a night arrangement.

10/10 Excellent

sophie, london

Liked: Cleanliness, property conditions & facilities
Well, staff are really warm , good location.
Consideing the price, I will recommand this hotel. Kind staff but they dont speak english at all. Very good location, easily foundable. Comfortable bed and good quality of bathroom.

8/10 Good

Nicole, Connecticut

Liked: Cleanliness, property conditions & facilities
Decent hostal
The room is small but clean. The neighborhood is a bit rundown, but it is very close to the main road, Gran Via. The best part was a surprise breakfast left for us, complete with a mini fridge in the room. We would stay here again.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Too basic & uncomfortable
The room was small, uncomfortable, uncarpeted (just with a solid, plastic flooring, thus unpleasantly too hard & cold to walk on without shoes on...) & although it was agreed online to book it as it is, with a shared bathroom to be accessible by the corridor on the same floor, I had expected that the room itself would contain a kind of water sink with a running/tap water, but even the ordinary cups/glasses were not provided, despite the availability of the fridge, with no tables (apart from the small drawer-box & a chair). Also the walls were too thin, without sound isolation, thus a bit noisy inside out. The major benefit was the hotel location & perhaps I would have been better off had I booked a single room with self-contained shower/bathroom, if available(?)...

8/10 Good

Luz, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy little place
Room was small but clean. Double bed seemed small for two people. Walls are too thin - you can hear the person speaking in the room next to you, you can also hear their television, and you can hear all the commotion in the lobby area. Eugenia provided excellent service.

6/10 Okay

Tinkerbella, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny room but clean
Very limited English, owner very abrupt when demanding payment, however housekeeper was lovely.

2/10 Terrible

AJ, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nightmare hostel!
Avoid this hostel to save yourself from having stressful holidays. It's located in an area full of prostitutes and really dirty. The shower wasn't working and so was the A/C. I complained but the staff couldn't speak any English at all. I had to open the window but couldn't sleep at all because of the noise. It's near a plaza and you could hear everything from the outside. Also, the walls were so thin that you could hear everyone in the building. There was also an incident that one of the guests had to pay even though she said she had paid the hotel in advance. She just cried because no one could help her because of language barrier. AVOID THIS HOSTEL.

10/10 Excellent

Alex, Boston, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La Estrella in Madrid
The hostal was very clean, staff attentive and helpful. Good Wi-Fi in the room. No breakfast. The only negative is somewhat small rooms and bathrooms.

8/10 Good

Marcel, Malaga

Liked: Cleanliness, staff & service, property conditions & facilities
Madrid on a budget
I choosed this hotel for its location, it is right next to the old historical city centre. The staff was friendly, welcoming and helpful. Great location, great price.

10/10 Excellent

Ian, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
For this level of budget, you couldn't do better than this place I'm sure. I had a really nice ensuite room, it's a great location (central yet quiet) and the guy at reception was super-friendly and welcoming. Five stars from me.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Perfect!
Great location, in the exact center, on a side street, helpful staff, clean,fast wi-fi,no problem

8/10 Good

Andre, Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy
good it was in accordance to what I expected.

6/10 Okay

Verified traveller

good location, good for price
It is a budget hotel, so nothing fancy. But its location is good, it was clean.

8/10 Good

Stas, London

Liked: Cleanliness, staff & service, property conditions & facilities
Not expensive hostel in the centre of Madrid.
Friendly staff, clean. Very small hostel situated in the main centre. Recomended.

6/10 Okay

Gjf, Canada

Liked: Cleanliness, property conditions & facilities, room comfort
Not the best for asking price.
Location was great and rooms were clean and comfortable, but I did not get the room that was stated through online booking. It clearly stated I would get a room with city views (important to me) but I got an Interior window with views of 4 walls. Staff didn't speak English for me to complain. Also you can everything through walls. Other than that I thought it was fine because I got a great discount online.

8/10 Good

Antonio

Liked: Cleanliness, amenities
Todo bien
Stayed 1 night in Feb 2024

8/10 Good

Alfa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine
Stayed 3 nights in Jan 2024

4/10 Poor

Maria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No limpiaron el cuarto en ningún momento. La cama está instalada en un frame que no está fijo. Al baño le faltaba el cristal justo de el lado de la ducha y se salía todo el agua. No había explicación de cómo funcionaban los equipos, si te daba calor o frío. En mi país no se necesita calefacción por lo que es nuevo para nosotros. No tienen servicio de guardar las maletas antes o después del check in o check out. Nos tocó para la calle y en la noche hasta casi las 5:00 am, había tanto ruido que casi no se podía dormir. Lo mejor del lugar es ka localización.
Stayed 6 nights in Jan 2024

8/10 Good

Alexander

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

8/10 Good

José

Liked: Staff & service, room comfort
Disliked: Cleanliness
Checking online, fue lento el proceso
El check in hay que hacerlo online y es un poco más tedioso que cuando te atiende una persona. No había pomo en la puerta aunque las instrucciones indicaban que sí, tuve que llamar a atención al cliente para que me indicaran cómo entrar.
Stayed 1 night in Dec 2023

2/10 Terrible

Ana

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Un sitio por precio mal,un poco más caro y más manteniendo
Stayed 2 nights in Nov 2023

6/10 Okay

Sergio

Business traveller
Liked: Staff & service
Disliked: Cleanliness
El secador no funcionaba, las sábanas estaban cambiadas pero había pelos por todas partes y la ducha funcionaba a ratos…
Stayed 2 nights in Nov 2023

10/10 Excellent

CESAR

Stayed 2 nights in Oct 2023

4/10 Poor

Siri

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

MIGUEL

Travelled with family
SUCIOS EN LAS PAREDES, RUIDOS EN LAS PUERTAS DE LOS VECINOS.
Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023

2/10 Terrible

Raphael

Stayed 2 nights in Jul 2023

4/10 Poor

Tamara

Liked: Cleanliness
Stayed 1 night in Jul 2023

4/10 Poor

Clara

Business traveller
Liked: Cleanliness
El aire acondicionado de dos habitaciones en las que estuve no estaban en condiciones de tener a una inquilina dentro. La primer Habitacion tenía el aire acondicionado con aire caliente y la segunda habitación a la que me cambiaron por el mismo tema tenía el aire acondicionado apagado. Pase mucho calor.
Stayed 1 night in Jul 2023

4/10 Poor

Laura

Travelled with partner
Liked: Cleanliness, staff & service
La entrada al alojamiento es infernal. Y no sólo dicho por mi acompañante y yo, otro huésped también intentaba entrar y le sucedieron los mismos problemas para acceder a su habitación que a nosotros. En definitiva, creo que deberían apostar más por el factor humano, dando una bienvenida mucho más acogedora y dejar a un lado las tecnologías que cierto es son muy útiles, no sustituyen en este caso lo que podría haber sido una bienvenida mucho más grata.
Stayed 1 night in Jul 2023

10/10 Excellent

MARIEL

Liked: Cleanliness, property conditions & facilities
Yes
Stayed 1 night in Jul 2023