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Rating 10 - Excellent. 1237 out of 1632 reviews" "
Staff was very friendly and accommodating. Located across from the Capitol building and Saturday Farmers Market on Saturday. Hotel (rooms)itself was old and could use an update. Shower was dangerous. No grab bars and an extremely slippery floor. Disappointed that restaurant on site only served breakfast and lunch. Dinner was in the bar with limited menu.
Linda
Stayed 1 night in May 2024
10/10 Excellent
Kori
May 25, 2024
Kori
Stayed 1 night in May 2024
Response from Queenie on May 26, 2024
Thrilled to hear you had a 5-star experience! Thank you!
This downtown hotel is our favorite place to stay in Madison. The location is incredibly convenient and it has many wonderful amenities, including a restaurant and bar, shuttle service around town and to the airport, and a swimming pool. The rooms are lovely, clean and comfortable.
Alexandra
Stayed 3 nights in May 2024
Response from Queenie on May 24, 2024
Thank you for staying with us, we appreciate your feedback!
This was a very short stay with an early checkout (4 a.m.) but it would have been great to start longer and appreciate it more. A beautiful place with friendly staff and comfortable rooms. I would definitely come back again.
Victoria
Stayed 1 night in May 2024
Response from Nattika on May 23, 2024
Thank you for staying with us, Victoria. We look forward to your return.
Everything about my stay was nothing short of excellent! The food was spectacular, best room service breakfast in bed I think I’ve ever had. Starbucks is in the hotel, so when I checked out I sat and had a coffee before exploring for the day. The Capitol is right behind the hotel! 10/10 will stay here every time I’m in Madison!
Kaecia
Stayed 1 night in May 2024
Response from Tonya on May 20, 2024
Thank you for staying with us. We appreciate your feedback.
Have stayed many times at the Concourse with our 9 pound, elderly little lap dog - this was the first time that we were required to pay a $40 pet fee at check in. This information was not on the Expedia website, and we felt trapped - we arrived with a reservation and had no choice. We would have made another choice if the price was clearly communicated.
Cynthia
Stayed 1 night in May 2024
Response from Nattika on May 21, 2024
Hi Cynthia,Thank you for your feedback. Our hotel just became pet-friendly in the last 1-2 years. We don't have much control over the details of information on the website regarding pets, unfortunately.
So beautiful super convenient to everything wish we could have had a better view but it was still super beautiful! Check in was fast the person who checked me it wasn’t the warmest but he still answered my questions!
Brittany
Stayed 1 night in May 2024
Response from Nattika on May 21, 2024
Thank you so much for staying with us! We appreciate you taking the time to leave us a perfect score!
Great location. Capitol building across the street and UW Madison just down the street.
Kenya
Stayed 1 night in May 2024
Response from Tonya on May 8, 2024
Thank you
6/10 Okay
Gwen
Travelled with family and small children
May 7, 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We have stayed there twice and unfortunately both times the water ran brown in the bath in our room. On the second visit, the HVAC was making a loud rattling sound every few minutes, an engineer tried to fix it but the tape he put over the panel that was rattling fell off 10min after he left. I had to wedge a pillow over the panel or it would be too loud to sleep
Gwen
Stayed 1 night in May 2024
Response from Nattika on May 7, 2024
Dear GwenWe will follow up right away. Thank you so much for the information. This should not be happening (the HVAC noise).In regards to the water, that's a bit harder to control depending on downtown construction. We value your feedback and do hope to have you back with us in the future.
Live music in the bar on Friday night. Bartenders were amazing. Staff was helpful and very friendly. The entire building is very clean and quiet. Great downtown location. So many walkable venues and dining options. Not to mentionnthe great view of the Capitol. Would stay again.
Nicole
Stayed 1 night in May 2024
Response from Tonya on May 4, 2024
Thank you for staying with us. We appreciate your feedback.
Stayed here to see a comedy show- had transportation available to and from show- dropped us off at local restaurant after show instead of at hotel (accommodated our request). Nice Starbucks in the lobby for a leisurely coffee in the morning. Wonderful stay.
Joseph
Stayed 1 night in Feb 2024
Response from Nattika on Apr 25, 2024
Thank you for the perfect score, Joseph!
6/10 Okay
ANNE
Apr 24, 2024
Liked: Cleanliness, amenities
Great location, good amenities, spacious room. However, I had a problem with my window that made the room extremely noisy and no one would resolve it for me.
ANNE
Stayed 2 nights in Apr 2024
Response from Nattika on Apr 25, 2024
I'm sorry to hear about the window and that we were not able to resolve the problem for you while you were here
Very nice and clean hotel and great location. My complain is the dirty foamy hot tub. Also, Parking ceiling is very low for big cars. My trunk hit the ceiling when it opened.
xiomara
Stayed 1 night in Apr 2024
Response from Nattika on Apr 22, 2024
Thank you so much for your feedback, Xiomara. We will discuss the feedback about the hot tub with the team. Our team does do water testing and cleaning up frequently but this past weekend must have seen a lot of usage. We appreciate the feedback!
Great stay and feels like it was recently updated. We did have some loud neighbors above us but that can’t be helped by the hotel. Only suggestion is better pillows please. Other than that, the room was lovely and nicely sized and great view of the Capitol!
Diane
Stayed 1 night in Apr 2024
Response from Tonya on Apr 22, 2024
Thank you for staying with us. We appreciate your feedback.
Efficient staff at the front desk. The bar was open for dining until 10pm in the middle of the week which was convenient. The hotel is clean and safe. The bathrooms are dated but much of the hotel has been updated. The Starbucks right off the lobby is a great perk too. I left my laptop in my room and they put in secure storage. I appreciate the trustworthiness.
Britten
Stayed 1 night in Apr 2024
Response from Nattika on Apr 22, 2024
Thank you Britten! So glad to hear your stay was great and you got to enjoyed several amenities we have at the hotel!