Desk, blackout drapes, free WiFi, bed sheets
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Reviews of Motel 6 Madison, WI - East

2 out of 5
Motel 6 Madison, WI - East
4202 E Towne Blvd, Madison, WI

Reviews

6.8
Rating 10 - Excellent. 172 out of 639 reviews" "
Rating 8 - Good. 165 out of 639 reviews" "
Rating 6 - Okay. 119 out of 639 reviews" "
Rating 4 - Poor. 59 out of 639 reviews" "
Rating 2 - Terrible. 124 out of 639 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Annette

Disliked: Cleanliness, staff & service, property conditions & facilities
The person name Wendy was rude and very unprofessional Customer service was very poor between her in the general manager. I would never stay there again, and I’m gonna make sure nobody else go and stay there as we was leaving they was putting other people out to as well instead of having a conversation with them and they put them on a list with they can’t book a room there anymore as well as myself.
Stayed 1 night in May 2024

2/10 Terrible

Todd

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is filthy. It smells. Shortly after check-in one of the housekeeping staff wakes into our room unannounced.
Stayed 1 night in May 2024

8/10 Good

Charles

Liked: Cleanliness, staff & service
The receiver clerk was very nice. There are some desirable folks around the property, not necessarily at the property.
Stayed 1 night in May 2024

6/10 Okay

Lacrisha, Milwaukee

Travelled with group
Liked: Staff & service
Disliked: Amenities
Me and a friend needed somewhere to bunk just for the night because we were in Madison attending a show. Wasn't far from off of the highway and the price was decent. The lady behind the counter when we checked in was very nice and accommodating when I needed an iron board and iron. Usually this is provided in the room which I was surprised not to see these items. The beds were comfortable along with the pillows. We were provided with plenty of towels and were not starchy like some I've came across when traveling. The only bad thing was that there wasn't a fridge/microwave in the room, otherwise it was decent for the one night stay.
Stayed 1 night in May 2024

4/10 Poor

Craig

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unkeep, shady neighborhood.
Stayed 1 night in Apr 2024

2/10 Terrible

Tonya

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was absolutely THE WORST place I have ever stayed. I am embarrassed for even staying there and they jacked the price up over $200. The bathroom was by far the worst I have ever seen, the sink would not drain, the electrical will certainly cause a fire. The halls were so nasty and smelled like stale smoke and marijuana. I think it should be condemned.
Stayed 2 nights in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Tonya,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Mykola

Liked: Cleanliness
too many drugs people
Stayed 2 nights in May 2024
Response from Brand Experience Team on May 20, 2024
Hi MykolaThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Perry

I reported an issue of bed bugs to their support team and because of that the next day was put on their do not rent list
Stayed 4 nights in Apr 2024
Response from Brand Experience Team on May 20, 2024
Hi Perry,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

2/10 Terrible

Perry

Because they had bed bugs when I stayed I reported it to their support teams and the hotel put me on the do not rent list for reporting the problem
Stayed 2 nights in May 2024
Response from Brand Experience Team on May 20, 2024
Hi Perry,Thank you for providing your feedback. Your experience is not our standard of service. We appreciate you bringing this to our attention and would like to discuss your experience further. Please use the Contact Us feature on our website to connect with us.Lilith#Team6

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Nancy Y. on May 16, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

6/10 Okay

Lee

Liked: Staff & service
Stayed 7 nights in Apr 2024
Response from Nancy Y. on May 16, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Perry

Disliked: Cleanliness, staff & service, property conditions & facilities
Filthy
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on May 14, 2024
Hi Perry, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

10/10 Excellent

Brenicka

Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 10, 2024
Hi Brenicka,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

lance

Liked: Cleanliness, staff & service, property conditions & facilities
Very polite staff
Stayed 5 nights in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Lance,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Scott

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Jacob

Disliked: Cleanliness, staff & service, property conditions & facilities
Shabby. One word: shabby
Stayed 1 night in Apr 2024
Response from Nancy Y. on May 2, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Dawson

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Apr 2024
Response from Nancy Y. on May 2, 2024
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

Patricia

Liked: Staff & service
The property needs some TLC! The building has a weird smell almost like stale smoke.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on May 2, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

10/10 Excellent

Joseph R

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Great for a short stay. 👍👍
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 17, 2024
Hi Joseph, Thank you for the excellent review! We hope to see you soon.Natalie #Team6

2/10 Terrible

Chrissy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 4, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Chrissy

Disliked: Property conditions & facilities
They got a really bad roach problem.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 2, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Eric

Business traveller
Liked: Staff & service, amenities
Staff was awesome. Facility needs spraying for roaches
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 26, 2024
Hi Eric,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employee was very helpful
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on Mar 19, 2024
Hi Christie,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Natalie #Team6

2/10 Terrible

Peggy

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here! The area is not good but the actual hotel is filthy! I walked in and turned the light on and roaches scattered! We walked right back out and reported to the front desk. He gave me the refund procedure like he does it a lot!
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Mar 12, 2024
Hi Peggy,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

6/10 Okay

Felicia

Stayed 1 night in Mar 2024

6/10 Okay

Eden

Travelled with group
Liked: Cleanliness, staff & service
Was good for price, smells like smoke and kinda loud but overall clean and nice staff
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

Kris

Disliked: Staff & service, room comfort
Man walked in room unannounced
Had a guy enter my room. Heard my dogs bark and closed the door. He then proceeded to say he was there to replace a lightbulb. I said no!!! He said I called to have one replaced, I said NO! He than said he was from maintenance and was to change the mesinee light bulb. Again I said no. I went to the front desk first thing in the morning. Dan was at front desk . He basically ended by saying I needed to talk to a manager. I asked when the manager would be in instead this afternoon. I called that afternoon while I was at my event and they said the manager was not there. I asked again when the manager would be in and they said he is in an hour. they said I had to call Monday to talk to him. I said this is pretty important when a gentleman walks into my room unannounced no knocking on the door nothing and retreats when he hears my dogs barking. The desk again seems not concerned and tells me again to contact the manager. I said I need to talk to him ASAP. They took my phone number and said he would call me. I never received a call back from the manager, next day goes by I try to explain the situation again again I was told to talk to the manager. I checked in on Thursday and on Sunday when I check out I again when I gave them my key back voiced my concerns to Dan he wants again said that I needed to speak to the manager , but also told me that they were working on it. Not sure what that meant but I sure don’t appreciate as a single woman traveling that this may be very concerning
Stayed 3 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

8/10 Good

Ted

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The young kid working the front desk had no clue how to take cash to pay for the room! Really??? I reserved the room with a credit card and was going to pay cash. He told me he didn't know how to do that on the computer check in procedure, so I had to pay with a card. I reserved a room with a single queen sized bed, but was told that no rooms were available with that option. I was put in a room with 2 smaller beds... 🙄
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi Ted,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Brand Experience Team on Mar 9, 2024
Hi Chris, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good around
Stayed 2 nights in Feb 2024
Response from Brand Experience Team on Feb 26, 2024
Hi Eddie,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Simrath

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we got to the motel to check in the desk attendant said he didn’t know what room to give us mind you we had the room booked one week in advance. When we got to our assigned room, the room wasn’t made and it was filthy. When we go down to complain about it the attendant gave us a made up room which he wasn’t supposed to I guess because the next morning when I was returning the key I overheard the ladies behind the desk complaining about how did she get the room. To add a cherry on the top, there was a cockroach in the bathroom.
Response from Brand Experience Team on Feb 20, 2024
Hi Simrath,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

10/10 Excellent

Chop

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 20, 2024
Hi Chop,Thank you for the perfect rating!! Maz K.#Team6

8/10 Good

Jenniffer

Stayed 1 night in Feb 2024

10/10 Excellent

Rick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property ok for short-term.
Stayed 1 night in Feb 2024
Response from Nancy Y. on Feb 13, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Nakia

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 14, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

JOHN

Stayed 2 nights in Jan 2024

6/10 Okay

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 14, 2024
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

10/10 Excellent

sarah

Travelled with partner
Liked: Cleanliness, amenities
Staff were friendly and accommodating. Price point was consistent with accommodations.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Feb 13, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Marshall

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filled with roaches and people arguing and police during the night. Staff were rude and disrespectful. Tried to put me in a dirty room when the room I booked wasn’t available. And they didn’t want to refund my money when I complained. Would only recommend if you are desperate with no time or options.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on Feb 13, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Uwu
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Paul,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

6/10 Okay

paul

Disliked: Staff & service, amenities, property conditions & facilities
Uwu
Stayed 1 night in Jan 2024
Response from Brand Experience Team on Feb 6, 2024
Hi Paul, We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

6/10 Okay

Randy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Excellent staff hospitality and courtesy.
Stayed 3 nights in Dec 2023
Response from Nancy Y. on Jan 16, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

4/10 Poor

Stuart

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was supposed to be smoke free but there was a clear smell of various smoked products in the hotel
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Stuart,Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Lilith#Team6

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Price point is great! Property/rooms are clean and well maintained. Staff are welcoming and friendly.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Sarah,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Betty

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Jan 8, 2024
Hi Betty,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Yixing Steven

Stayed 1 night in Dec 2023