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Reviews of Hyatt Place Madison Downtown

3 out of 5
Hyatt Place Madison Downtown
333 W Washington Ave, Madison, WI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 655 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 24 out of 1003 reviews" "
Rating 2 - Terrible. 12 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was only cleaned every other day. Otherwise, it is a nice place to stay.
Stayed 4 nights in May 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found the staff to be extremely helpful. I had to check out before 5:15 am to catch an early flight and one of the staff members offered to set up the coffee service for me, even though it was over an hour before they normally serve breakfast, so I could grab a cup of coffee on my way out. It was a small thing but it made my day! Next time I’m in Madison I’ll be staying here. 🤗
Stayed 3 nights in May 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 3 nights in May 2024
Response from Jameson Humber on May 14, 2024
Dear Marco, we are thrilled that you enjoyed your stay with us. Thank you for the perfect 5 out of 5 score! We look forward to hosting you again in the future.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location in the downtown Madison area, walkable to many places including the UW campus, quiet and friendly. A really helpful and welcoming staff and a well-run hotel.
Stayed 4 nights in May 2024
Response from Jameson Humber on May 14, 2024
Dear Deborah,We are thrilled that you had a wonderful stay with us. Thank you for the kind words about our staff. We are truly blessed to have such a great team. We hope to welcome you back as a guest in the near future.

10/10 Excellent

Aura, San Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Capitol and walking distance to everything
Stayed 2 nights in May 2024
Response from Jameson Humber on May 14, 2024
Dear Aura, We are delighted that you had an enjoyable stay with us. Thank you for the perfect 5 out of 5 score. We agree that our location is second to none.

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were thrilled with our stay. Everything was exceptionally clean and quiet, the rooms are spacious, and the staff was attentive and professional. Will definitely be staying here again.
Stayed 3 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Jessica,We are delighted to hear that you had a wonderful stay at our place! Thank you for your kind words about our staff. Our housekeeping team takes great pride in maintaining high standards of cleanliness. Our front office team is equally hospitable and professional. As leaders, we feel fortunate to have such a talented team. We look forward to welcoming you back in the future.

10/10 Excellent

Ava

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stay!
Stayed 1 night in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Ava,We are thrilled to hear that you had a wonderful stay with us! There is nothing more satisfying for us than to know that our guests are enjoying themselves. Thank you for giving us a perfect rating of 5 out of 5! We hope to welcome you back very soon for another great experience.

10/10 Excellent

Nathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience with a great staff at a great location. Only downside was the fact that there are a number of bars and lots of college students walking around at night that can make it somewhat uncomfortable to walk around.
Stayed 1 night in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Nathan,We are thrilled to hear that you had a pleasant stay with us. We completely understand your concern regarding the college students. It can be overwhelming to be around a large group of people in any situation. Nonetheless, we hope to have the pleasure of welcoming you back as our guest in the future.

8/10 Good

michael

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the breakfast but would have appreciated it being available to 10:30am , particularly after a late check in or just wanting to sleep in a little longer.
Stayed 3 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Thank you for your feedback regarding your stay. Please note that the breakfast hours are determined by our brand and corporate policies. We hope to have the opportunity to welcome you back soon as our guest.

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jameson Humber on May 4, 2024
Thank you, Carrie, for choosing our hotel for your stay. We are delighted to receive a perfect score of 5 out of 5 and we hope to welcome you back soon.

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location very friendly staff, that makes you feel at home. Very safe neighborhood and at a walkable distance from downtown area.
Stayed 4 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Hugo,I am thrilled to hear that you had a wonderful stay with us. Thank you for your kind words about our staff. They truly embody the essence of hospitality, which is to make our guests feel welcome and comfortable. We would love to have the pleasure of welcoming you back as our guest in the near future. Best regards.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really nice rooms/suites. Great beds. Excellent showers. Very close to the square and many restaurants. Dane County Farmers Market on Saturdays in the warm months! Easy walk to campus.
Stayed 2 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Joseph,We are thrilled to hear that you had an enjoyable experience while staying with us. We couldn't agree more that our location is second to none. Being near the farmers market and other surrounding establishments, our hotel simply can't be beaten. We hope to have the pleasure of welcoming you back as a guest soon.

10/10 Excellent

Linda

Liked: Staff & service, property conditions & facilities
Don’t like paying $20 per night for parking
Stayed 3 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Linda,We are delighted to know that you had a pleasant stay with us. In response to your concern regarding the parking price, we would like to inform you that we have priced it competitively with other lodging establishments in the vicinity and surface parking lots. We understand that street parking is also an option, but it comes with certain rules and regulations when it comes to metered parking. We sincerely hope to have the pleasure of hosting you again in the future.

10/10 Excellent

JACOB SAJI

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent housing and hospitality.
Stayed 2 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Jacob,We are thrilled to hear that you had a wonderful stay with us. Thank you for your gracious comments about our hotel and staff. We genuinely believe that our staff is among the best in the hospitality industry. We hope to have the pleasure of welcoming you back as a guest in the future.Thank you once again for choosing to stay with us.

10/10 Excellent

Cécile

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and helpful staff. Clean and convenient
Stayed 2 nights in Apr 2024
Response from Jameson Humber on May 4, 2024
Dear Cecile,We are delighted to hear that you had a fantastic stay with us. Thank you so much for your kind words regarding our staff. We feel incredibly fortunate to have such a dedicated and skilled team working for us. We hope to have the pleasure of welcoming you back as our guest in the near future.

10/10 Excellent

Steve

Stayed 2 nights in Apr 2024
Response from jameson humber on May 7, 2024
Dear Steve, We are thrilled to see that you had an enjoyable stay with us. Thank you for the perfect 5 out of 5 score! We hope to welcome you back as a guest soon.

10/10 Excellent

Eran

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Convenient, walkable, good parking.
Stayed 2 nights in Apr 2024
Response from Jameson Humber on Apr 12, 2024
Dear Eran, Thank you for staying with us and giving us a perfect 5 out of 5 score! We are thrilled you had a great experience and can't wait to welcome you back soon.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 6 nights in Mar 2024
Response from Jameson Humber on Apr 6, 2024
Dear Alan, thank you for the perfect 5 out of 5 score. We are thrilled to see you had a good stay with us. We hope to welcome you back as a guest soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jameson Humber on Apr 1, 2024
Dear Margaret, thank you for the perfect 5 out of 5 score! We are so happy to see you had a great experience staying with us. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Would stay again!
Stayed 1 night in Mar 2024
Response from Jameson Humber on Apr 1, 2024
Dear Savannah,thank you for the perfect 5 out of 5 score! We are thrilled to see that you had a wonderful experience staying with us. We hope to have the pleasure of welcoming you back as a guest soon.

2/10 Terrible

INTAEK

Stayed 1 night in Mar 2024
Response from Jameson Humber on May 4, 2024
Dear INTAEK,Thank you for taking the time to provide feedback on your recent stay. We are sorry to hear that your experience with us did not meet your expectations. We are committed to providing all our guests with exceptional service, and we apologize that we fell short on this occasion.We would be grateful for the opportunity to welcome you back and show you what we are truly capable of. Please do not hesitate to contact us if you would like to discuss your stay further or if we can be of any assistance in the future.Thank you again for choosing to stay with us.

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff, location and room.
Stayed 1 night in Dec 2023
Response from Jameson Humber on Mar 30, 2024
Dear Erika, thank you for the kind words about our staff and hotel. We are very fortunate to have such a wonderful staff that is so passionate about what they do. We are also so lucky to have such a beautiful building to work in. We hope to welcome you back soon.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, property conditions & facilities
Did not change linens, and too pricy..
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 30, 2024
Dear Christine, I am sorry to see that your experience was not as enjoyable as it could have been and that you did not see value in staying with us. Our housekeeping team truly prides themselves on their cleanliness and attention to detail. We hope to welcome you back as a guest soon.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Jameson Humber on Mar 30, 2024
Dear Jason,thank you for the perfect 5 out of 5 score. We are thrilled to see you had a good experience with us. We hope to welcome you back soon.

10/10 Excellent

Julie

Stayed 1 night in Mar 2024
Response from Jameson Humber on Apr 12, 2024
Dear Julie, Thank you for staying with us and giving us a perfect 5 out of 5 score! We are thrilled you had a great experience and can't wait to welcome you back soon.

4/10 Poor

ronald

Travelled with group
Disliked: Cleanliness, staff & service
You pay a premium price for 2 nights. Then on top of it they dock it to you with $20/ night parking. They did not clean our room or bathrooms. They did not make our beds. Very disappointed. Only thing good about our stay was free breakfast.
Stayed 2 nights in Mar 2024
Response from Jameson Humber on Mar 24, 2024
Dear Ronald,Thank you for providing us with your honest feedback about your recent stay with us. We would like to clarify that the prices of all lodgings tend to increase during high-volume times in the city of Madison due to supply and demand.Regarding our housekeeping schedule, we clean the rooms every other day. As you stayed with us for only two nights, the housekeeping team did not enter your room. However, if you needed any services or replenishments during your stay, we would have been happy to assist you.We hope to welcome you back as our guest in the future.

10/10 Excellent

Cory James

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay, very very quiet
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 16, 2024
Dear Corey, we were delighted to hear that you had a great stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

4/10 Poor

Rachel

Never told us they don’t clean the rooms for a two day stay.
Stayed 2 nights in Mar 2024
Response from Jameson Humber on Mar 15, 2024
Dear Rachel, Thank you for taking the time to provide us with your honest feedback regarding your recent stay. I apologize for any confusion that arose regarding our housekeeping services. Please note that this information is communicated during the check-in process and is also included in our welcome letter. We value your business and hope to have the opportunity to welcome you back as a guest in the future.

8/10 Good

Megan

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Jameson Humber on Mar 15, 2024
Dear Megan,Thanks for your feedback on your recent stay. We're happy to hear you had a good experience, but we strive for 5 out of 5 ratings. We appreciate your input and will use it to improve our services. We hope to welcome you back and exceed your expectations.

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Stephen, Thank you for providing your valuable feedback regarding your recent stay with us. While I am pleased to see that you enjoyed your stay, we would have been even happier if you had given us a 10 out of 10 rating. We appreciate your feedback and hope to have the opportunity to welcome you back again in the future so that we can work towards providing you with a flawless 10 out of 10 experience.

10/10 Excellent

Todd, Decatur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was a great location and with a nice staff.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Todd, thank you for the perfect 5 out of 5 score. Thank you also for the kind words about our staff. We are fortunate to have such a wonderful group of people working here. We hope to welcome you back as a guest in the future.

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Nathalie, thank you for the perfect 10 out of 10 score. We hope to have the pleasure of welcoming you back as a guest in the future.

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfortable hotel.
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear Corey, thank you for the perfect 5 out of 5 score! We are thrilled to see that you enjoyed your stay with us. We hope to have the opportunity to welcome you back as a guest.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Kelli,thank you for the perfect 10 out of 10 score. We are delighted to see that you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

10/10 Excellent

Therese

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay could not have been better from the time of check in to check out. The front desk personnel were helpful with answers to all questions concerning distance and how to get to our restaurant and any other matters we needed help with.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Therese, I wanted to express my gratitude for your kind words about our staff. I wholeheartedly agree that they are a truly exceptional team of individuals. We consider ourselves fortunate to have found people who possess genuine servant hearts and embody the spirit of hospitality. Thank you again for your thoughtful message. We hope to have the pleasure of welcoming you back as a guest soon.

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatc place to stay, clean and quiet.
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Maureen, thank you for the perfect 5 out of 5 score. We are thrilled you enjoyed your stay with us. We hope to have the opportunity to welcome you back as a gues in the future.

10/10 Excellent

Robert A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facility quiet and great bed
Stayed 2 nights in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Robert, thank you for the perfect 5 out of 5 score! We are so happy you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
W
Fantastic location, clean rooms,
Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 15, 2024
Dear Richard,I wanted to express my gratitude for giving us a perfect score of 10 out of 10. Your kind words about the cleanliness of our property mean a lot to us. Our housekeeping and public teams work hard to achieve and maintain high standards of cleanliness, and we are thrilled to hear that we have met your expectations.We look forward to welcoming you back as a guest in the future.

10/10 Excellent

Michael

Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 23, 2024
Dear Michael, thank you for the perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to have the opportunity to host you again.

10/10 Excellent

Ellis

Stayed 8 nights in Jan 2024
Response from Jameson Humber on Mar 23, 2024
Dear Ellis, thank you for the perfect 5 out of 5 score! We are delighted to see that you enjoyed your stay with us. We hope to welcome you back soon.

10/10 Excellent

Julie

Stayed 1 night in Feb 2024
Response from Jameson Humber on Mar 23, 2024
Dear Julie, thank you for the perfect 5 out of 5 score! We could not be happier to see you had a wonderful stay with us. We hope to welcome you back again soon.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel.
Stayed 3 nights in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear John, thank you for the perfect 5 out of 5 score! We are thrilled to see you enjoyed your stay with us. We hope to have the pleasure of welcoming you back as a guest in the future.

10/10 Excellent

Andrea

Stayed 4 nights in Jan 2024
Response from Jameson Humber on Mar 23, 2024
Dear Andrea,thank you for the perfect 10 out of 10 score! We are so happy to see that you enjoyed your stay with us. We hope to have the opportunity to host you again.

10/10 Excellent

Heather, Appleton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff and great view of the capital
Stayed 1 night in Dec 2023
Response from Jameson Humber on Mar 15, 2024
Dear Heather, thank you for the kind words about our staff, and hotel. Our staff embodies what hospitality is and that is making people feel welcome. We hope to welcome you back as a guest in the future.

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear Todd, thank you for the perfect 5 out of 5 score. We are delighted to see you had a good stay with us. We hope to welcome you back in the future.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location not happy about the additional parking cost
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Dear William, Thank you for your honest feedback regarding your recent stay with us. We're glad to hear that you enjoyed your stay at our hotel. Regarding parking, we would like to clarify that our parking prices are set to be competitive with the pricing of the surrounding parking ramps and surface lots. Additionally, street parking is always an option, but please note that the price may fluctuate as these spots are metered. Thank you for choosing to stay with us, and we hope to see you again soon.

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jameson Humber on Mar 15, 2024
Thank you for giving us a perfect rating. We are glad that you enjoyed your stay with us and hope to see you again soon as our guest.

10/10 Excellent

Kasey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid hotel
Stayed 1 night in Jan 2024
Response from AmyT on Jan 27, 2024
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Rochelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AmyT on Jan 27, 2024
Thank you for staying with us, We hope to see you again.

10/10 Excellent

Christina

Stayed 4 nights in Jan 2024
Response from AmyT on Jan 27, 2024
Thanks for staying with us. We hope to see you again