Free buffet breakfast

Reviews of Holiday Inn Express & Suites Madison Central, an IHG Hotel

2.5 out of 5

Reviews

9.8

Exceptional

Rating 10 - Excellent. 625 out of 726 reviews" "
Rating 8 - Good. 85 out of 726 reviews" "
Rating 6 - Okay. 10 out of 726 reviews" "
Rating 4 - Poor. 3 out of 726 reviews" "
Rating 2 - Terrible. 3 out of 726 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christopher Gideon | Assistant General Manager on May 26, 2024
Hello Robert,Thank you for taking the time to rate the Holiday Inn Express & Suites Madison Central! I'm so happy to see that you had a 5/5 stay with us! I look forward to seeing you again!

10/10 Excellent

Heather

Clean. Friendly front desk staff . Fast and easy check in.
Stayed 1 night in May 2024
Response from Alex Burger-Guest Service Manager on May 9, 2024
Hello Heather,Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central! I am grateful that you took the time to leave us a review. It is wonderful to see you had a pleasant stay and that our front desk staff was friendly, fast, and efficient at checking you in and that your room was clean and comfortable for you. We truly appreciate you, Heather. We hope you come back again!

10/10 Excellent

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, tasty, hot breakfast, close to Alliant Energy Center
Stayed 1 night in May 2024
Response from -Alex, Guest Service Manager on May 6, 2024
Michelle,Thank you so much for staying with us at the Holiday Inn Express & Suits-Madison Central! It makes me happy to know that you enjoyed your stay. Our complimentary full hot breakfast is delicious, and I am glad you agree! Our location is perfectly located in central Madison, and I am glad you found it fitting for you. Thank you! We hope to see you back again.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Alex, Guest Service Manager on May 4, 2024
Teresa,Thank you for sharing your experience about your stay at the Holiday Inn Express & Suites-Madison Central! We appreciate you for staying with us and I am happy you enjoyed your stay. We hope you come back again!

10/10 Excellent

Laurelie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Clean common areas. Cucumber water. Clean rooms.
Stayed 1 night in Apr 2024
Response from -Alex, Guest Service Manager on Apr 30, 2024
Laurelie,Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central! I am so glad you had a wonderful stay with us, and I am so happy you found our hotel to be clean and comfortable for you. I am so glad you appreciated the cucumber water! Thank you so much. We hope to see you back again!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Ill stay there again
Stayed 1 night in Apr 2024
Response from Alex Burger-Guest Service Manager on Apr 26, 2024
Gina,Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central! I appreciate you taking the time to leave a review. I am glad you enjoyed your stay, and we cannot wait to see you again!

10/10 Excellent

Andrew, Oak Park

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Holiday Inn Express at its best! Property in excellent condition.
Stayed 1 night in Apr 2024
Response from Alex Burger-Guest Service Manager on Apr 25, 2024
Hello Andrew,Thank you so much for staying at the Holiday Inn Express & Suites-Madison Central and for sharing your experience with us! It is so wonderful to see that you had a pleasant time. I really appreciate your kind words towards our hotel. The excellent condition of our property is a reflection of how excellent our staff is. Thank you for noticing! We hope we get the opportunity to see you again in the future.

10/10 Excellent

Charles, Pinehurst

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property at a good price.
Stayed 1 night in Apr 2024
Response from Christopher Gideon | Assistant General Manager on Apr 17, 2024
Hello Charles!Thank you so much for taking the time to review the Holiday Inn Express & Suites Madison Central! I'm so glad that you were pleased with your visit here, and that you found the price to be such a good value! I hope you think of us next time you're in the Madison area! We'll see you then!

10/10 Excellent

Carly

Stayed 1 night in Apr 2024
Response from -Alex, Guest Service Manager on Apr 16, 2024
Carly,Thank you for taking the time to review the Holiday Inn Express & Suites-Madison Central! I really appreciate you and I am so happy you had a pleasant time with us. We hope to see you back again!

6/10 Okay

Curtis

Stayed 1 night in Apr 2024
Response from Alex, Guest Service Manager on May 1, 2024
Curtis,Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central! I appreciate you taking the time to share your feedback with us. I am so sorry it did not live up to your standards. Please feel free to reach out to us if you have any suggestions on how we could improve for next time. Thank you!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Alex, Guest Service Manager on Mar 29, 2024
Hello Ryan!Thank you so much for staying with us at the Holiday Inn Express & Suites-Madison Central and for sharing your feedback with us! I am glad to see that you enjoyed your stay. We hope to see you again in the future!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff was very polite & accommodating. Room was clean & spacious. It was perfect location for us since we were going to the Alliant Center.
Stayed 1 night in Mar 2024
Response from -Alex, Guest Service Manager on Mar 26, 2024
Hello Karen,Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central and for sharing your experience! I am pleased to see that you enjoyed your stay, and I am so happy our location was perfect for you and that you were pleased with your room. Our staff works very hard, and I really appreciate your kind words. We hope we get to see you again. Thank you!

10/10 Excellent

Ana, Spooner

Stayed 2 nights in Feb 2024
Response from Alex, Guest Service Manager on Mar 23, 2024
Hello Ana!Thank you for your review of the Holiday Inn Express & Suites-Madison Central! I am happy to see that you enjoyed your stay and I really appreciate your feedback. Thanks again and we hope to see you back!

10/10 Excellent

Sherrie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again. Great service, spotless and wine and snacks!!
Stayed 1 night in Mar 2024
Response from Christopher Gideon | Assistant General Manager on Mar 21, 2024
Hello Sherrie!Thank you so much for reviewing the Holiday Inn Express & Suites Madison Central! I'm so glad you got to enjoy our Manager's Reception, to take advantage of our complimentary beer, wine, and appetizers! Our staff all care greatly that you have a wonderful stay, so you can always be sure that you'll get the best service possible! Thanks again for reviewing your stay, and I look forward to your next visit!

10/10 Excellent

Ashley

Travelled with family, Travelled with family and small children
Liked: Property conditions & facilities
Very pleasant and friendly staff at check in. So much help w questions and transportation to our event.
Stayed 1 night in Mar 2024
Response from Christopher Gideon | Assistant General Manager on Mar 18, 2024
Hello Ashley!Thank you so much for leaving such a kind review for the Holiday Inn Express & Suites Madison Central! I'm so happy that we were able to assist you with everything you needed, especially when it came to giving you a ride in our shuttle! Madison can be frustrating to navigate on the best of days, so I'm glad we were able to take you so you could avoid the hassle! I'm also glad you were pleased with the staff here. We're always thrilled to help and determined to make sure you leave with a smile! I hope we see you again next time you're in Madison!

10/10 Excellent

Ryan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 3 nights in Mar 2024
Response from Christopher Gideon | Assistant General Manager on Mar 12, 2024
Hi there Ryan,Thank you so much for reviewing the Holiday Inn Express & Suites Madison Central! Cleanliness is one of the most important parts of a hotel visit, so I'm thrilled that you were so impressed with the cleanliness of our property! Our housekeepers are very hard-working, so you know that every time you come you're room will be nice and clean! We'll see you next time!

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service.
Stayed 2 nights in Mar 2024
Response from Christopher Gideon | Assistant General Manager on Mar 12, 2024
Hello Laura!Thank you for reviewing the Holiday Inn Express & Suites Madison Central! It's great to hear that you had such a great visit with us! Our staff are carefully selected to be the best of the best, so you can always rest assured that you'll have great customer service every time you come in! We'll see you next time!

6/10 Okay

Brianna

Stayed 1 night in Mar 2024
Response from -Alex, Guest Service Manager on Mar 29, 2024
Brianna,Thank you for sharing your experience with us about your stay at the Holiday Inn Express & Suites-Madison Central! I appreciate you taking the time and sharing your feedback with us. We hope to see you again!

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a clean environment
Stayed 1 night in Feb 2024
Response from -Sandy, Front Office Manager on Mar 5, 2024
Dear Julie, Thank you so much for taking the time to leave a review! We look forward to seeing you again on your next visit to the Madison area. Have a beautiful week!

10/10 Excellent

Debra Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from -Alex, Guest Service Manager on Feb 23, 2024
Debra Ann, Thank you for your review of the Holiday Inn Express & Suites-Madison Central! I am so glad you enjoyed your stay. We hope to see you back!

2/10 Terrible

Brianna

Stayed 2 nights in Feb 2024
Response from Christopher Gideon | Assistant General Manager on Mar 21, 2024
Hello Brianna,Thank you for taking the time to rate the Holiday Inn Express & Suites Madison Central. I'm so sorry to see that you had such a poor experience with us! We take pride in our service, so we'd love to know what suggestions you may have that would have made your visit better. Please feel free to reach out if you'd like to talk, and we'll be happy to hear you out! Thank you again for taking the time to rate our hotel. I look forward to hearing from you soon!

6/10 Okay

Matthew

Travelled with family
Fridge didn’t work. Ruined our food.
Stayed 1 night in Feb 2024
Response from Christopher Gideon | Assistant General Manager on Feb 20, 2024
Hello Matthew,I'm so sorry to hear about your experience with us! I've alerted Maintenance to take a look at the refrigerator in the room that you stayed in. If you've got time, I'd love to speak with you about what happened. Please feel free to reach out to us anytime and we'll see what we can do to help compensate you for the loss of your food. Thank you for letting us know about this, and I look forward to speaking with you soon!

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex Burger-Guest Service Manager on Feb 12, 2024
Hello Sue!I am so happy to see you enjoyed your stay with us at the Holiday Inn Express & Suites-Madison Central! Thank you so much for staying with us. We really appreciate you and your feedback! We hope to see you again!

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Alex Burger-Guest Service Manager on Feb 12, 2024
Hello Sandra!Thank you for sharing your experience about your stay with us here at the Holiday Inn Express & Suites-Madison Central! I am happy that you enjoyed your stay! We hope to see you again!

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for Alliance shows, the staff was welcoming, sundry is great to have, and bed is comfy. Would definitely stay again
Stayed 1 night in Feb 2024
Response from -Sandy, Front Office Manager on Feb 10, 2024
Dear Elise, Thank you so much for taking the time to leave such a nice review! I'm truly glad you enjoyed your stay, and look forward to seeing you again the next time you are back in the Madison area.

10/10 Excellent

Brianna

Stayed 2 nights in Feb 2024
Response from Christopher Gideon | Assistant General Manager on Mar 21, 2024
Hello Brianna!Thank you for rating your visit with us at the Holiday Inn Express & Suites Madison Central! We are proud to be one of the top hotels in Madison, so it means a lot to me that you had such an outstanding experience with us! I really appreciate you taking the time to rate our hotel, and I hope to see you again!

10/10 Excellent

Carrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the cleanest, friendliest hotel I’ve ever stayed at. It was quiet. The staff were all extremely kind. Even the main areas like hallways, elevators, & dining room/lounge were spotless! Not even a fingerprint! The staff at this HIE should be extremely proud of their work! This should be the model for other hotel managers & staff to visit to see how things should be done! I appreciated all of the breakfast choices, the grab & go breakfast option, the beer/wine/pop & snacks at happy hour. This is hospitality at its best!
Stayed 1 night in Jan 2024
Response from Alex, Guest Service Manager on Feb 5, 2024
Hello Carrie!Thank you for staying with us here at the Holiday Inn Express & Suites-Madison Central! We really appreciate you! Our whole staff is amazing and works hard to make your stay comfortable, so thank you for your kind words! I am so glad you were able to enjoy our complimentary Manager's Reception with some tasty snacks and beverages and that you found our free breakfast with a wide variety of choices fitting for you. Thanks again! We hope to see you back!

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class allcthe way!
Stayed 1 night in Jan 2024
Response from -Alex, Guest Service Manager on Jan 27, 2024
Hello Jennifer!We really appreciate you staying with us here at the Holiday Inn Express & Suites-Madison Central! I am so happy you enjoyed your stay! Thank you so much for your kind words. We hope to see you again!

10/10 Excellent

Naomi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful!
Stayed 3 nights in Jan 2024
Response from -Alex, Guest Service Manager on Jan 25, 2024
Hello Naomi!Thank you for your stay at the Holiday Inn Express & Suites-Madison Central! I am so happy you enjoyed your stay. We are incredibly grateful for your kind words! Our staff works extremely hard to make sure our guests have a fantastic stay, and I really appreciate you noticing! Thanks again! We hope to see you soon!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from -Alex, Guest Service Manager on Jan 16, 2024
Amanda, Thank you for your stay at the Holiday Inn Express & Suites-Madison Central! I am so happy you enjoyed your stay! We hope to see you again!

10/10 Excellent

guoxin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Alex, Guest Service Manager on Jan 9, 2024
Guoxin, Thank you so much for staying with us here at the Holiday Inn Express & Suites-Madison Central. I am so happy to see you enjoyed your stay! We hope to see you again soon in the future!

10/10 Excellent

Gwen A

Stayed 1 night in Jan 2024
Response from Alex, Guest Service Manager on Jan 9, 2024
Gwen A, Thank you so much for staying with us here at the Holiday Inn Express & Suites-Madison Central. I am so glad you enjoyed your stay! We hope to see you again soon!

10/10 Excellent

kishor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sam DeMuth, Guest Services on Jan 5, 2024
Kishor, Thank you for your review!

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good customer service, we had 13 rooms reserved for our HS Basketball team, and they had all the keys made and ready so all we had to do is walk in and grab our keys! Very friendly staff… only downfall is no hot tub, other than that perfect all the way around.
Stayed 1 night in Dec 2023
Response from Christopher Gideon | Assistant General Manager on Dec 30, 2023
Hello Troy!Thank you so much for your kind review of the Holiday Inn Express & Suites Madison Central! I'm so glad we made the check-in process so easy for you, we don't want you to have to wait while we make the keys so for groups like yours we like to make them in advance! I am sorry that we don't have a hot tub here, but I hope you were able to try out our saltwater pool with jets! It was wonderful having you folks with us, and we look forward to your next trip!

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam DeMuth, Guest Services on Dec 26, 2023
Thank you for your review of the Holiday Inn Express and Suites Madison Central!

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel! Kids caught a tummy sickness during our stay and the hotel staff was very helpful and accommodating. Will stay again! Great laundry facility and nice breakfast too!
Stayed 2 nights in Dec 2023
Response from Alex, Guest Service Manager on Dec 20, 2023
Hello Emily, Thank you for your kind words! We appreciate you staying with us here at the Holiday Inn Express & Suites-Madison Central! I am so sorry to hear your child was not feeling well, but I am happy we were able to help! Our staff goes above and beyond to make sure everyone enjoys their stay! And I am glad to hear you enjoyed our full complimentary breakfast. Thank you! We look forward to seeing you again!

10/10 Excellent

Sergey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room, nice staff, free transportation to downtown and decent complimentary breakfast. Would absolutely stay there again!
Stayed 2 nights in Dec 2023
Response from Alex, Guest Service Manager on Dec 23, 2023
Hello Sergey!Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central! I am so glad you enjoyed your stay! It makes me happy to hear you found our complimentary shuttle service to be convenient for you, and that you were able to enjoy a tasty complimentary breakfast! Your kind words are very much appreciated. We cannot wait to see you again!

10/10 Excellent

Thom

Stayed 1 night in Dec 2023
Response from Sam DeMuth, Guest Services on Jan 5, 2024
Thom, Thank you so much for your review!!!

10/10 Excellent

Rosina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alex was absolutely wonderful! It a was fast pleasant checked in. The text status check prior to my check in was a nice touch. I would stay again and recommended it to others too.
Stayed 1 night in Dec 2023
Response from -Alex, Guest Service Manager on Dec 12, 2023
Hello Rosina,Thank you so much for your stay here at the Holiday Inn Express & Suites-Madison Central! It makes me so happy to hear you enjoyed your stay. I am glad we were able to provide you with a quick and efficient check in and it is great you found our text feature convenient! Thank you! We cannot wait to see you again!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable hotel, friendly staff. Slight musty odor in the room but otherwise clean and tidy.
Stayed 1 night in Nov 2023
Response from Alex, Guest Service Manager on Dec 5, 2023
Michelle, Thank you for staying with us at the Holiday Inn Express & Suites-Madison Central! I am so happy you enjoyed your stay. Our staff works hard to make our hotel a friendly, clean, and safe environment. I am so sorry to hear about the slight odor in your room. I will make sure to forward this to housekeeping, to prevent this in the future. Thank you, we hope to see you again!

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great! Clean and comfortable staff was so friendly and pleasant will definitely stay here again when in area
Stayed 1 night in Nov 2023
Response from Alex, Guest Service Manager on Nov 30, 2023
Angela, I am so happy you enjoyed your stay here at the Holiday Inn Express & Suites-Madison Central! Thank you so much for noticing how hard our staff works to provide a wonderful stay for you and other guests. Your comments are greatly appreciated! We can't wait to see you again!

10/10 Excellent

JANSEN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet location. Good area of town. Easy commute to downtown, Camp Randall, etc.
Stayed 2 nights in Nov 2023
Response from -Alex, Guest Service Manager on Nov 25, 2023
Jansen,Thank you for your kind words! I am so glad you enjoyed your stay at the Holiday Inn Express & Suites-Madison Central. Our hotel really is "central" in Madison, making us the perfect place to stay whether you are going downtown, or anywhere in Madison. Thank you, we hope to see you again!

8/10 Good

Heidi

Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Dec 26, 2023
Thank you for your review of the Holiday Inn Express and Suites Madison Central!

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 17, 2023
Marlene, thank you so much for your review! I hope that you stay with us again soon! We would love to have you!

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 15, 2023
Thank you Jose for your review! We hope you stay with us again!

6/10 Okay

Jeremy

Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 15, 2023
Jeremy, thank you so much for your review! I am glad you enjoyed your stay with us and we hope to see you again soon!

10/10 Excellent

Lesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 15, 2023
Lesley, Thank you so much! I am so glad you had a nice stay and we'd love to host you again!

10/10 Excellent

Jane

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 15, 2023
Thank you Jane, for your review! I hope you come and stay with us again!!!

10/10 Excellent

MJ

Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 15, 2023
Thank you so much for your review!! We would love to have you back again!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and clean rooms.
Stayed 1 night in Nov 2023
Response from Sam DeMuth, Guest Services on Nov 8, 2023
I am so glad to hear this, Adam! I thank you so much for your review and hope you stay with us again soon!