All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 769 out of 1000 reviews" "
10 - Excellent
769
Rating 8 - Good. 169 out of 1000 reviews" "
8 - Good
169
Rating 6 - Okay. 35 out of 1000 reviews" "
6 - Okay
35
Rating 4 - Poor. 17 out of 1000 reviews" "
4 - Poor
17
Rating 2 - Terrible. 10 out of 1000 reviews" "
2 - Terrible
10
9.8/10
Cleanliness
9.6/10
Staff & service
9.2/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
8/10 Good
David, Los Altos
May 26, 2024
David
Stayed 4 nights in May 2024
Response from Hotel Management on May 27, 2024
Thank you so much for staying with us, David! We greatly appreciate your lovely review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Location was great, Staff were delightful and rooms were clean and good value.
ALYSSA
Stayed 3 nights in May 2024
Response from Hotel Management on May 22, 2024
Thank you so much for staying with Park Hotel, Alyssa! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
6/10 Okay
Kiki
May 17, 2024
Liked: Cleanliness
Kiki
Stayed 2 nights in May 2024
Response from Hotel Management on May 20, 2024
Thank you so much for staying with us, Kiki. We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
8/10 Good
Jens
May 16, 2024
Liked: Property conditions & facilities
Jens
Stayed 3 nights in May 2024
Response from Hotel Management on May 20, 2024
Thank you so much for staying with us, Jens! We greatly appreciate your lovely review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Can’t beat the location. So much within walking distance. Beautiful hotel.
Beth
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 2, 2024
Thank you so much for staying with us, Beth! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
We’ve stayed here a few times and like the location, staff and rooms (generally). The parking is expensive.
Steve
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 26, 2024
Thank you so much for staying with us, Steve! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Catie! We greatly appreciate your wonderful review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
10/10 Excellent
Denise
Apr 22, 2024
Denise
Stayed 2 nights in Apr 2024
Response from Hotel Management on May 12, 2024
Thank you so much for staying with us, Denise! We greatly appreciate your wonderful review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Jim! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Jason! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Close to Overture Center where we were attending a concert. Staff was very friendly!
Patricia
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 16, 2024
Thank you so much for staying with us, Patricia! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Jayne! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
10/10 Excellent
Lindsey
Travelled with family, Travelled with partner
Apr 12, 2024
What a fantastic place to stay. Lots of little stores, bars and fantastic restaurants.
Lindsey
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 12, 2024
Thank you so much for staying with Park Hotel, Lindsey! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Steven! We greatly appreciate your fabulous review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Wonderful hotel in a great location right in the heart of the State Capitol!
Anand
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you so much for staying with us, Anand! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Always a pleasure staying at this historic hotel The renovations are top notch and paying homage to history But the person who helped me tremendously on the phone was Louis He even switched room so both our daughters could have rooms in the same floor! He was SO polite and professional When our daughter Lisa met him upon checking in, she called me later, and said he was fantastic and so wonderful in person making her and her friends feel welcome and safe
Diane
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 28, 2024
Thank you so much for staying with us, Diane! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
I liked the service, front desk, is unique, very helpful , parking valet is very affordable, 25 dollars, the capitol is across the street, the only thing I didn’t like, is the calefacción is too noisy, otherwise , everything is excellent.
Mariano
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you so much for staying with us, Mariano! We greatly appreciate your lovely review and comments, and we hope to see you again at Park Hotel during your next visit to Madison!
Enjoyed staying at the hotel. Clean and convenient. Room was spacious. Only complaint was our room needed a full length mirror.
Abby
Stayed 2 nights in Mar 2024
Response from Hotel Management on Mar 18, 2024
Thank you so much for staying with us, Abby! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Patrick! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, John! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Haleigh! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
8/10 Good
Michelle
Mar 5, 2024
Michelle
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 25, 2024
Thank you so much for staying with us, Michelle! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Edward! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Samantha! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
6/10 Okay
Norbert
Travelled with partner
Feb 28, 2024
Liked: Staff & service
To many homeless people
Norbert
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 28, 2024
Thank you so much for staying with us, Norbert! On behalf of our entire team, we would like to apologize for not exceeding your expectations. At Park Hotel, we strive every day to provide superior customer service and we apologize that we were not able to do that for you. We hope you will consider staying with us again, so that we can have another chance to provide you with a superior experience.
Thank you so much for staying with us, Kristen! We greatly appreciate you taking the time to leave us a review and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Jill! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
8/10 Good
Kevin
Feb 23, 2024
Kevin
Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 22, 2024
Thank you so much for staying with us, Kevin! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
10/10 Excellent
Azareel
Feb 21, 2024
Liked: Property conditions & facilities
Nice people , rooms clean and confortable !
Azareel
Stayed 1 night in Jan 2024
Response from Hotel Management on Feb 21, 2024
Thank you so much for staying with us, Azareel! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
This place is awesome! All the staff is so nice, the pool and workout area is awesome and the fruit infused water near the lobby is a bonus! Lots of places to eat in walking distance. Our view of the Capitol Building is stunning!
Nicole
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 19, 2024
Thank you so much for staying with us, Nicole! We greatly appreciate your fabulous review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Lisa! We greatly appreciate your wonderful review and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Lynlee! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Wayne! We greatly appreciate your wonderful review and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Amy! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Clean and nice area. We unfortunately did not have internet and nobody was willing to help. They gave us a number to call to try and figure it out ourselves as they did what they could.
Derek
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 8, 2024
Thank you so much for staying with us, Derek! On behalf of our entire team, we would like to apologize for not exceeding your expectations during your stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us in the future, so that we can have another chance to provide you with a superior experience.
Thank you so much for staying with us, Matthew! We greatly appreciate your lovely review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Top notch cleanliness of every place on this property! Excellent staff!
Timothy
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 6, 2024
Thank you so much for staying with us, Timothy! We greatly appreciate your fantastic review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Always a great place to stay. They staff are all extremely kind, welcoming and helpful. Room is great.
Tim
Stayed 1 night in Feb 2024
Response from Hotel Management on Feb 4, 2024
Thank you so much for staying with us, Tim! We greatly appreciate your fantastic review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
10/10 Excellent
Amanda
Travelled with family, Travelled with family and small children, Travelled with group
Thank you so much for staying with us, Amanda! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison! Go Badgers!
Thank you so much for staying with us, Art! We greatly appreciate your review and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Gabriel! We greatly appreciate your wonderful review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Big rooms, comfortable beds, helpful staff, and best view of the Capitol. Food was so-so but acceptable. The place was fully remodeled 8 years ago so all is new. Recommend.
William
Stayed 1 night in Jan 2024
Response from Hotel Management on Jan 16, 2024
Thank you so much for staying with us, William! We greatly appreciate your amazing review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Keith! We greatly appreciate your fantastic review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
the hotel was very clean and very pretty and decorated beautifully for the holidays, our room was the smallest room we have ever stayed in. The bathroom was so tiny. we had no place to set our Toiletries. It was very cold also. We had to turn the heat upto 77 before we went to bed. We checked in early because we had to meet someone. They were going to charge us $40.00 for early check in unless we got a BW members card. We had one so they didnt charge us. Rooms were non refundable unless we paid 25.00 extra. our tiny room was over 200.00 after taxes and extra charges. Wont be staying here again.
steve
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 18, 2023
Thank you so much for staying with us, Steve! We greatly appreciate your review and feedback, and we hope to see you again at Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Destiny! We greatly appreciate your wonderful review and we hope to see you again at Park Hotel during your next visit to Madison!
10/10 Excellent
James
Dec 16, 2023
An excellent choice.
James
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 16, 2023
Thank you so much for staying with us, James! We greatly appreciate your wonderful review and comments, and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
Thank you so much for staying with us, Richard! We greatly appreciate your fantastic review and we hope to see you again at Park Hotel during your next visit to Madison!
2/10 Terrible
Lori
Dec 12, 2023
Lori
Stayed 2 nights in Dec 2023
Response from Hotel Management on Dec 13, 2023
Thank you so much for staying with us, Lisa! On behalf of our entire team, we would like to apologize for not exceeding your expectations during your stay. We hope that you will consider staying with us again, so that we can have another chance to provide you with exceptional service.
10/10 Excellent
Robert
Dec 4, 2023
Robert
Stayed 1 night in Dec 2023
Response from Hotel Management on Dec 5, 2023
Thank you so much for staying with us, Robert! We greatly appreciate your review and we look forward to welcoming you back to Park Hotel during your next visit to Madison!
I recently stayed at this location and gave an amazing review, sadly my stay this time was not the same. Upon checking in I was greeted with nothing but rudeness. From trying to downgrade a prepaid room. When I declined questioning me? I was in town on a personal matter for a child ( medical.) last thing I needed was to be met with kickback when trying to do a simple check in. I love this hotel but will never stay here again as I won't risk this front desk attendant and her attitude
Melynda
Response from Hotel Management on Dec 5, 2023
Thank you so much for staying with us, Melynda! On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western Premier Park Hotel, we strive every day to provide superior customer service. I am sorry that we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope that you will consider staying with us again, so that we can have another chance to provide you with exceptional service.