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Reviews of Golden Tulip Al Zahabi

2 out of 5
Golden Tulip Al Zahabi
The Northern Central Area, Madinah

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 77 reviews" "
Rating 8 - Good. 25 out of 77 reviews" "
Rating 6 - Okay. 14 out of 77 reviews" "
Rating 4 - Poor. 10 out of 77 reviews" "
Rating 2 - Terrible. 10 out of 77 reviews" "

6.8/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

RAMZI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place near every tank good place in town good stuff great location
Stayed 2 nights in Mar 2024

8/10 Good

Mohammed Mubarak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Support staff was amazing but one specific reception staff was bit rude with attitude. Hotel is excellent with perfect location. No other issues. But this one person at reception made us feel uncomfortable and not welcomed
Stayed 2 nights in Jan 2024

2/10 Terrible

Islam

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
الغرف صغيره جدا وخدمه ضعيفه
Stayed 3 nights in Nov 2023

10/10 Excellent

Rasheed

Stayed 1 night in Oct 2023
Response from Al Zahabi Golden Tulip Hotel on Nov 17, 2023
Our Dear Guest, Thank you for choosing Golden Tulip Al Zahabi Hotel, Madinah. We are glad seeing that we met your expectationsWe look forward to welcoming you back very soon. Best regards, Golden Tulip Al Zahabi Hotel, Madinah

8/10 Good

Marwa

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The location is more than perfect specially for women, room are super small. Overall ok vs the location and price

2/10 Terrible

umair

Stayed 7 nights in May 2022

8/10 Good

Taha

Travelled with family and small children
Liked: Property conditions & facilities
Needs more focused on room service
Stayed 4 nights in May 2022

4/10 Poor

Amr

Stayed 1 night in May 2022

2/10 Terrible

Maryam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Im was not happy with this place I would like to get my refund
Stayed 3 nights in May 2022

8/10 Good

Ghuffran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal for female due closeness from female entrance to masjid, ideal for couples, the bath room sink was irritating due to its design
Stayed 2 nights in Nov 2021

8/10 Good

Vajeeha

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The room service was not available
Stayed 2 nights in Nov 2021

8/10 Good

Khaled

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Amazing location Small rooms
Stayed 3 nights in Nov 2021

2/10 Terrible

Ahmed

Travelled with family
Disliked: Staff & service, property conditions & facilities
The beds r literally rt next to each other no space to breathe at all. Staff gave a hard time 😑😑😑. I called 100 times they didn’t answer. I messaged on what’s app they didn’t answer. The only good thing about this hotel is it’s rt in front of the womens gate and that’s it. The sinks were broken. The bathroom door was touching the sink. It was beyond my expectations. Wont be coming back for sure 😑😑😑
Stayed 2 nights in Nov 2021

6/10 Okay

Nazia

Stayed 1 night in Oct 2021

10/10 Excellent

Suliman

Stayed 1 night in Jul 2021

2/10 Terrible

Mohamed

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2021

8/10 Good

TEEF

Stayed 3 nights in Jan 2021

10/10 Excellent

N

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is everything
Stay was amazing, location is excellent, breakfast was great.Rooms are wee bit small. Also wish the removed the shutters from the window, to see the mosque clearly.
Stayed 5 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location excellent specially for families as it is steps a way from women’s section. Room is clean and well furnished. Staff are good. Breakfast is poor but acceptable and they close exactly At 10 am. It is recommended.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location!
Very good location. Specially when traveling with ladies as it is right next to female entrance of mosque.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2020

8/10 Good

Nrl

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was superb. The room a little bit small. Breakfast was great but for staying 9 nights there we are always keep switching the floor to have breakfast. It's so confusing.
Stayed 9 nights in Nov 2019

10/10 Excellent

Waleed, Bahrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and polite staff. Nice clean hotel next to the Grand masjid
Stayed 2 nights in Sep 2019

2/10 Terrible

Liaquat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not even space to put luggage
Too small. It’s a very smll room and barely two person can move and two bed place. So small we had no where to put our luggage. Windows view no point of taking as the windows is pretty much covered. Employees were rude the Arabic once.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Mar 2019

8/10 Good

Sirajuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

10/10 Excellent

MUHAMMAD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value for money + clean
Near gate 25/26 of Prophet Mosque which is the ladies gate, so very convenient families. Rooms are small but then this hotel is usually booked by those who are visiting the mosque, so don’t think that this will bother many. Hotel room was clean and probably newly refurbished. Lots of shops around for shopping and eating. Good value for money!
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about this hotel is its closeness to the prophet mosque. It is otherwise very disappointing, the room is very small, the bathroom is very small, you can't make wodoe in the sink in the bathroom, the water runs out of the shower area when you shower making the floor very watery, the service is very poor, no towels, no cleaning of the room with out begging, the beds are very uncomfortable, the breakfast is not good. The hotel is very expensive given the poor conditions. I don't recommend it at all. No money value at all
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the property because I have stayed there during my last 3 visits. I had one issue this time, wash basins are not suitable at all for making wudo (abolution).
Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Madina trip
The location of the hotel was brilliant, but it is an old hotel, rooms are small and clean and the beds and bedding was just average.
Stayed 3 nights in Feb 2019

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

6/10 Okay

Barkat, Jubail Saudi Arabia

Liked: Cleanliness, staff & service, room comfort
Nice hotel close to prophet mosque but small lift. One time I waited 10 to catch the lift it was crowded
Stayed 1 night in Oct 2018

8/10 Good

Asim

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient but rooms are tiny. Overall not bad.
Stayed 3 nights in Oct 2018

2/10 Terrible

Mostafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Very Bad Place
It was very bad. the Check-in staff is very bad and not respectful. The check-in process toke more than an hour. The duty manager did not make any action for the complain about the staff. the room is not clean and not as shown in the pictures.
Stayed 3 nights in Jul 2017

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Small rooms
The room is very small and there is no much space to move. The only good thing about it is price and location. It is very close to Haram.
Stayed 4 nights in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel location was perfect however after entering you find the hotel is dirty and lifts are a nightmare at peak times. Rooms are very small, bathroom is cramp and the staff are rude, inflexible and unwilling to help. Certainly not what I expected when booking. Think again when booking.
Stayed 6 nights in Jun 2017

10/10 Excellent

Sulayman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location location location
Due to lack of communication check in took a bit long. The duty manager was very helpful. He upgraded our room to 4 beds very quickly. The view was spectacular! And the location was perfect. Will definitely book here again! Breakfast was good.
Stayed 2 nights in Jun 2017

4/10 Poor

Tariq

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A disappointing expereince
The only thing about this property is its location as it is nearest to female visiting area for Prophet's Masjid. But this advantage is gone as this property has only three elevators and hence it is difficult to go down and up before and after prayer times. At one time we had to wait up to 15 minutes to go up to the rooms after the prayer. The rooms are small and congested. I requested for a double bed room and I got three beds cramped in the small room leaving very small space to move around the room. No table and chairs were available (there was no space...). The room floor carpet was dirty and needs immediate cleaning. The front office staff is highly untrained and with in-different attitude. It took me 90 minutes to check in \t the middle of the night, first the person was busy in clearing his previous documents, second they did not have the information of my booking in the system, I had to make a phone call to UK call center to reconfirm. Then the hotel staff found the print out of the booking but said it is not paid. I was asked to pay one night charges so that they can settle tomorrow morning when the concerned staff will be in the office. However, after half an hour they called to get the money back as they had found the payment invoice. The bell captain was not available and we carried our baggage to the room. Since the area has guaranteed customers, the hotel staff is not customer focused. Indifferent attitude.

8/10 Good

Richard H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location
location verry good

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Everything was spot on, from reception to room service to restaurant , best location in Madina, toilet was slightly small but usable.Rooms were spacious, Five star breakfast, I really enjoyed the stay , restaurant manager , reservation managers were very helpful, courteous spoke very good english and provided me with excellent service.

6/10 Okay

Ghuffran

Disliked: Staff & service, property conditions & facilities
Location is convenient for family and couples, easy access to masjid nabawi shareef and food court.

6/10 Okay

Mohammed

Liked: Cleanliness, room comfort
Good for Short Stay
This hotel is good for a short stay and is in good location for Embassies related work.

2/10 Terrible

zuleikha, al ain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
revamp needed
Hotel location is excellent but the service and conditions need to be upgraded. For the price I could have gotten a better hotel.

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad service nobody reply and breakfast was very bad

4/10 Poor

khan, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one good thingh, Close to haram.
No room cleaning service untill you remind them if they come they they do unprofessionally Bed size was too short. My feet were out from it (I'm 188cm). Pillow was too firm I hardly used one night in eight night stay. I asked to change the pillow hotel didn't have proper pillow. Matress was too loose when u sit u feel spring/box. Old mattress without protector just one bed sheet on it. At breakfast buffet my wife was collecting some food for me and my three children staff rudely asked where are u taking this plate. Staff does not have manners Guests feel embarrassing.

10/10 Excellent

saidmusadiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort