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Reviews of Madang Star International Hotel

3 out of 5
Madang Star International Hotel
Cnr Regina & Bauhinia Ave, Madang

Reviews

7.8

Good

Rating 10 - Excellent. 9 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 3 out of 22 reviews" "
Rating 4 - Poor. 3 out of 22 reviews" "
Rating 2 - Terrible. 1 out of 22 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to CBD and friendly
Stayed 1 night in Nov 2023

10/10 Excellent

Kelly, Madang

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Security personnels should act professional and friendly towards clients, that should interconnect friendliness and helpfulness in promoting safe area, clients can walk freely, act sober and create positive response in getting services with high standards.
Stayed 1 night in Nov 2023

4/10 Poor

Ian

Business traveller
Liked: Staff & service, room comfort
No water - 2nd day
This was the 2nd day of my stay at the hotel. And still no water in the rooms due to the issues with the local water supplier (Water PNG). So no choice but to check out due to the water issues. No apologies and no compensation from the hotel. Staff were great, despite the issues
Stayed 1 night in Aug 2023

4/10 Poor

Ian

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Disappointing - but lovely staff
Took the hotel bus from the airport. Friendly and helpful driver. Check-in was easy with great service. Room was spacious which is a nice bonus. BUT room and bed sheet cleanliness was average. AND the hotel had no water in the rooms due to a lack of supply from the water authority. Seems the hotel has no backup water tanks on the premises - so no shower and toilet flush in these situations. Water is a basic reason to pay for a hotel, and cleanliness is a requirement, so disappointed!
Stayed 1 night in Aug 2023
Response from MSIH Management on Sep 6, 2023
Dear SirThank you for submitting your comments. We appreciate your feedback as this helps us to continue to improve our Hotel standard. Unfortunate that at the time of your stay , the whole province was faced with a water supply crisis which resulted in us searching through the town to source other alternatives. We are grateful for your patience as due to low water pressure our standby tanks were not filling up as quickly.Again we thank Sir for your comment and we sincerely do apologize for all inconveniences caused.We welcome you back to the Star anytime.Yours Faithfully,MADANG STAR RESERVATIONS

10/10 Excellent

Gabriel

Stayed 1 night in Jul 2023

8/10 Good

Gabriel

Stayed 1 night in May 2023

8/10 Good

Ian

Business traveller
Liked: Cleanliness, staff & service, room comfort
Clean hotel, understaffed
Started off badly with a failure by the hotel to pick me up at the Madang airport and then no-one at reception to answer the phone when I tried to let them know I was waiting. Eventually got a lift to the hotel with a local who took pity on me. Gate security is good at the hotel, but it's not located in a good part of town, so just stay inside the grounds unless you have a car. Check-in process was easy and staff were all friendly. The rooms are on two levels, away from the reception hub and the general impression is that this is a conference hotel rather than for social or pleasure. Rooms were huge and clean. Air conditioning only worked if you were in the room with the key in and had switched on the electrical isolator (took me a while to realise the isolator was off), so there's a cool-down period every tiem you leave the room. Breakfast (included) was excellent. The pool was open, but unsuitable for swimming in (cloudy with algae). Generally, the decor is tired and fading. It needs reinvestment and more business to help pay the bills. Overall I felt safe, with good staff, quiet and clean, but tired and fading. There are better hotels in town for the money.
Stayed 1 night in Mar 2023
Response from GM- Madang Star on May 1, 2023
Dear IanThanks and appreciate your comments which assist us to improve our standards. Sincere apologies for missing out on picking up from the airport.Have a blessed day

10/10 Excellent

Avis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are so spacious and affordable and staff are friendly, but also respectful of privacy.
Stayed 2 nights in May 2022
Response from Reservations Team on May 14, 2022
Dear Avis we appreciate your feedback and look forward to more visits in the near future. Best Regards

4/10 Poor

Verified traveller

Disliked: Staff & service
Very Disappointing Services
The reception of the hotel was disappointing. I sent emails, follow up emails and then phoned the Hotel and then follow up phone calls to have them confirm my Booking & Airport transfer for x3 days. No one bothered to return my calls or respond to my emails. I had to find my own way to the Hotel. When i queried at the reception of my ordeal , one of the staff at the reception said "He was busy". How unprofessional and rude to respond to a guest!
Stayed 1 night in Mar 2022
Response from Reservations Team on Apr 6, 2022
Dear Sir/Madam, Sincere apologies for the experience you had during your visit. We aim always to ensure our guests are satisfied and that our services are exceptional. Should you find yourself back at Madang Star , please do not hesitate to speak with the Personal Assistant. Kind Regards Reservations Team

8/10 Good

Winifred

Travelled with family
Liked: Staff & service
Located at a Convinient location, closer to Madang town which is a walking distance.
Stayed 7 nights in Feb 2022
Response from Reservations Team on Mar 23, 2022
Dear Madam, We appreciate your review and rating of our Hotel and services. We look forward to having you as our guest on further future travels into Madang. Best Regards

10/10 Excellent

Joel

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2021
Response from Roger Fragler -GM on Jan 13, 2022
Thank you very much. Appreciate it. Printed out and displayed on the notice board. Stay safe

6/10 Okay

Goran

Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2019

8/10 Good

Gerrit

Travelled with partner
The staff was very friendly and helpful! We first had a smelly room and we got another. Then the ac did not work properly. After a hot night we got another room. The asian food was very nice; with a lovely merlot!
Stayed 6 nights in Sep 2023

10/10 Excellent

sun hun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's ok
Stayed 2 nights in Mar 2023
Response from GM on May 1, 2023
Appreciate your comments

10/10 Excellent

Roland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for value ... very friendly staff members ... highly recommendable ...
Stayed 1 night in Mar 2023
Response from GM on May 1, 2023
Hi RollandAppreciate your comments

8/10 Good

sun hun

Business traveller
Liked: Cleanliness, staff & service
The receptionist didn't stay in reception. So i was waited them.
Stayed 3 nights in Jan 2023

8/10 Good

KUEMLANGAN

Stayed 3 nights in Nov 2022
Response from MSIH TEAM on Jan 5, 2023
Dear Sir/ MadamAppreciate your review of the Hotel services.We look forward to your next stay with us.Kind Regards

6/10 Okay

snnhun

Stayed 1 night in May 2022

6/10 Okay

kim

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Response from Reservations Team on Apr 6, 2022
Dear Kim Thank you for your review of our services. We strive always to ensure our guest are satisfied and that our services are of exceptional standard. We look forward to having you visit again. Please do not hesitate to voice your concerns/ requests at our reception. Kind Regards

10/10 Excellent

sunhun

Stayed 1 night in Mar 2022
Response from Reservations Team on Mar 23, 2022
Dear Sir We appreciate your review and rating of our Hotel Services. We look forward to having you as our guest on further future travels into Madang. Best Regards