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Reviews of Holiday Inn Macon North, an IHG Hotel

3 out of 5
Holiday Inn Macon North, an IHG Hotel
3953 Riverplace Dr, Macon, GA

Reviews

7.8

Good

Rating 10 - Excellent. 164 out of 436 reviews" "
Rating 8 - Good. 132 out of 436 reviews" "
Rating 6 - Okay. 67 out of 436 reviews" "
Rating 4 - Poor. 38 out of 436 reviews" "
Rating 2 - Terrible. 35 out of 436 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Susan

Travelled with family
Trains ran all night and day. When I got here they didn’t have a reservation for me. I had to pay $50 more for the same room. No one I gave emailed will reply. Never using you again.
Stayed 1 night in May 2024

8/10 Good

Alicia

Liked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Siddharth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Rodney, West Des Moines

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, staff & service
Clean rooms and surrounded by many good quality named restaurants. Very convenient.
Stayed 1 night in Jul 2023

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great beds!!!
Very clean, and beds were extremely comfortable!!! Also the breakfast was nice!
Stayed 1 night in Jun 2023

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a clean place
The rooms was absolutely disgusting. Still haven’t received a refund. And the person working the desk was defensive not apologetic.
Stayed 1 night in Jun 2023

10/10 Excellent

Judy, Milledgeville

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff. Perfectly clean and comfortable room.
Stayed 1 night in Jun 2023

10/10 Excellent

Lucas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Miguel

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Tv did not work. Breakfast was limiting and not fresh.
Stayed 1 night in May 2023

4/10 Poor

Kathy

Travelled with partner
Liked: Staff & service, property conditions & facilities
The staff was extremely helpful when we asked to change rooms because a train runs behind the propery and our room was right next to the tracks. The continental breakfast was very disappointing. Not to the standards of HI Hotels that i usually stay at. The bed was so uncomfortable.
Stayed 4 nights in Apr 2023

6/10 Okay

Harry

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Apr 2023

8/10 Good

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel stay!
The hotel is beautiful! We loved the pool! The staff was above and beyond!
Stayed 1 night in Apr 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great HI express
Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Stayed 1 night in Apr 2023

10/10 Excellent

tuwanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service
Customer service and overall experience was excellent
Stayed 1 night in Mar 2023

8/10 Good

Steven, Sylva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's a really fine property, but it's time for an upgrade for several things. In today's market, I expected bedside charging options, an extra blanket, and an active restaurant and bar. Also, the hallway temp was arctic but told that the general manager was the only one with a key to the room with the thermostat.
Stayed 1 night in Mar 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that after a long day, they had food available on site.
Stayed 1 night in Mar 2023

6/10 Okay

Verified traveller

Disliked: Cleanliness, room comfort
Not as clean as should be. Bed was uncomfortable
Stayed 1 night in Feb 2023

10/10 Excellent

Angel

Stayed 1 night in Feb 2023

10/10 Excellent

Cyncelia

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very welcoming and made sure that we were comfortable. After we got settled in went to the lounge and had a glass of wine where the bartender was extremely nice. Enjoyed talking with her and she made sure that we enjoyed ourselves.
Stayed 1 night in Feb 2023

6/10 Okay

Emily

Stayed 1 night in Jan 2023

10/10 Excellent

Wendy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Clerk was friendly Room is clean
Stayed 1 night in Jan 2023

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were traveling with a baby and requested a crib, as free cribs were listed as available upon request. We were told they don't have any, so my husband and I, and our toddler and baby, all shared an uncomfortable night sharing a king bed. We were told they will be renovating in January and will likely get cribs then. Doesn't help us now, though... Aside from that, the room we were in was a stone's throw from the train track, and we heard the trains go past all night. Not too terrible for us since we brought a white noise machine for our kids and were able to drown out some of it. Cleanliness: it for sure could have been cleaner, but wasn't the worst I've seen. There was breakfast included, which saved our stay. It was good, plentiful, and hot.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a 12 hours of interstate, driving southbound to Florida, with seemingly every other car in North America on the roads at the same time …. I made a reservation online five minutes before arriving at the property. Abby at the front desk was a joy! I was looking after two senior friends in escorting them to Florida, and it was so comforting to be welcomed so nicely. The hotel has a nice lobby bar and decent little restaurant. Heather, behind the bar was very hospitable and looked after the needs of us weary travelers really well. Lucky we chose this place! Recommended!!
Stayed 1 night in Dec 2022

10/10 Excellent

John, north augusta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin staff was very good.
Stayed 1 night in Dec 2022

8/10 Good

David

Stayed 1 night in Nov 2022

10/10 Excellent

James

Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Oct 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in Oct 2022

6/10 Okay

rachel, Tacoma

Travelled with partner
Liked: Staff & service, amenities
We had a room with two queen beds and the sounds on the springs were so bad that we ended up purchasing ear plugs to help us sleep. Metal on metal sound every time you move on the bed. Just terrible.
Stayed 1 night in Sep 2022

10/10 Excellent

Page

Stayed 1 night in Sep 2022

10/10 Excellent

Ann

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly.
Stayed 4 nights in Jul 2022

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Macon Stay
Check in was prompt and Friendly. The room was basically clean. The bath room needed more attention. The tile floor in the shower needed a better cleaning. The "do not r....." sign for the door was missing . I brought this to the attention of the night clerk, but nothing was resolved.
Stayed 1 night in Jul 2022

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy check in. Luggage carts were ready for use in the lobby. Grounds were well kept and clean. Very close to restaurants, gas, etc.
Stayed 1 night in Jun 2022

4/10 Poor

Dave

Travelled with partner
Disliked: Staff & service, amenities
There was a bar but it was closed and there was a restaurant which was also closed. In the room the duvet cover was creased and had not been ironed. Very disappointing overall for what is supposed to be a four star property.
Stayed 1 night in Apr 2022

4/10 Poor

Stefanie

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I was disappointed in my room‘s overall condition… Broken curtains and dirty floor.
Stayed 1 night in Apr 2022

8/10 Good

charles a

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and friendly staff
Stayed 1 night in Apr 2022

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the interstate was so convenient and also to restaurants. Rooms were nice and big and bed and pillows very comfortable
Stayed 1 night in Apr 2022

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away
The room wa clean and nice. Pool was fun. Breakfast was delicious. On site free parking. Staff was friendly and very efficient. Will definitely return.
Stayed 2 nights in Apr 2022

10/10 Excellent

Jason, Cave City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were have happy with the service, cleanliness of room and all around the property. Thank you
Stayed 1 night in Apr 2022

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from expressway. Room was clean.
Stayed 1 night in Apr 2022

8/10 Good

VITALIY, Antelope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is nice and clean, we stayed for one night, good and convenience location, breakfast OK.(see below), rooms clean The only thing I would complain is the breakfast, which was OK as I mention before. Saturday they should serve till 10:00am, 9:20 food start to disappear and 9:40 they put everything away, If u serve by 10, it don’t mean stop serving at 9:30!!!!!!
Stayed 1 night in Apr 2022

8/10 Good

LISA, VADNAIS HEIGHTS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great!
Stayed 1 night in Mar 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

8/10 Good

Paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tne to could blencleaner but everything was nice and comfortable. The only thing that I would complain about, is that the black out curtains couldn't be closed.
Stayed 1 night in Mar 2022

10/10 Excellent

Erica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the young ladies who checked me in. I enjoy how beautiful and clean the hotel was. The Hotel really was beautiful. I also enjoyed seeing the kids in the indoor pool having fun with family and friends as I parked my car in a well lit area. The room was so nice everything was exactly like I love it also the room AC was on some one must knew I loved the AC walked into heaven almost. Thanks for the great stay I would recommend anyone to stay. It was family friendly I loved seeking the kids with their parents and everyone was so nice. Funny story I was leaving my room around 9am for business and across the room was a family of 4 2 babies and the day was explaining to his kids they had to go and the babies were like nooooooo I don't want to go. It made me smile to myself because I was thinking the same thing Nooooo I don't want to leave but I had to. That's the type of stay you want whenever you check in or out of a Hotel. Sweet home away from home. Be blessed readers.
Stayed 1 night in Mar 2022

10/10 Excellent

Adam

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, comfortable, and friendly. Two thumbs up!
Stayed 1 night in Mar 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022