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The front desk staff was friendly, professional, and extremely helpful. Jovi handled my reservation issue with great care. Jovi and trainee, Julie, answered our questions about the area of Lynchburg patiently. Would definitely stay here again and would recommend to others. Breakfast had good options.
The hotel accomplished its purpose for me. I had a nice bed to lay my head for the night. I couldn’t have stayed any longer than one night. My couch had what appeared to be sexual stains on it. Like really bad. The rest of the couch was filthy too. I was too tired to change rooms and the bed was fine so I went to be and got breakfast and headed out. Breakfast was good but the breakfast area was very tight. People bumping in to each other trying to get food.
Michael
Stayed 1 night in May 2024
Response from SD on May 2, 2024
Hi Michael,I appreciate the constructive feedback. I have shared it with the housekeeping team, and I am sorry for the less than stellar experience.Our breakfast area is a finite space, and based on how many guests are here and what time our guests choose to eat it can be hectic. We encourage guests to leverage the entire window of service in order to avoid a crunch, but due to the fluid nature of schedules it isn't an exact science. :)
Bathroom was ok, a little mold on the caulking and mattress for sofa bed had a large stain on it.
Kyle De
Stayed 2 nights in Apr 2024
Response from JT on Apr 9, 2024
Hi Kyle, we're sorry that your accommodations we not up to standard during your stay. We did share your experience with the team here, and we again apologize. We hope you'll give us a chance to improve your estimation of us the next time you're in Lynchburg
10/10 Excellent
Milagros
Apr 6, 2024
Milagros
Stayed 2 nights in Aug 2023
Response from JT on Apr 30, 2024
Thank you so much for the excellent rating Milagros! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!
We loved the convenience to Liberty University. Every staff person was kind and friendly and we absolutely loved the fresh citrus water available every day.
Jennifer
Stayed 1 night in Feb 2024
Response from SD on Mar 1, 2024
Hi Jennifer,Thank you for the 5 stars, we appreciate it and hope to see you back!
Thank you so much for the excellent rating William! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!
4/10 Poor
Kimberlyn
Travelled with family
Nov 8, 2023
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Kimberlyn
Stayed 1 night in Nov 2023
Response from SD on Nov 9, 2023
Hi Kimberlyn,Thank you for the feedback. We have shared your experience with the team, so we might improve ourselves for the next guest. I apologize the experience wasn't a better one, and hope we can improve your opinion of us should you come back to Lynchburg in the future.
2/10 Terrible
Ray
Oct 29, 2023
Ray
Stayed 1 night in Oct 2023
Response from SD on Nov 21, 2023
Hi Ray,We're sorry you didn't have a better experience with us. We did share your experience with the team here, and we again apologize for the bumps.We hope you'll give us a chance to improve your estimation of us the next time you're in Lynchburg
I stayed in a nice large suite with my 4 children. There was plenty of room for everyone, and breakfast was clutch. The staff were all friendly and accommodating. I'm sure we'll stay here again on our trips through Virginia.
Ryan
Stayed 2 nights in Sep 2023
Response from joy on Oct 28, 2023
Thank you for the great review and for choosing to stay with us.
10/10 Excellent
Kenneth
Sep 21, 2023
Kenneth
Stayed 1 night in Sep 2023
Response from Jailyn on Oct 12, 2023
Thank you so much for the excellent rating Kenneth! We're so glad that you were able to enjoy your stay with us and we hope to see you again soon!
There was an odor in the room that permeated everything, it was even carried out in my luggage after one night. It seemed a combination of mold and cleaning solution, horrible!
Michael
Stayed 1 night in Sep 2023
Response from joy on Sep 11, 2023
Thank you for you review. We will address to find out what happened and we are sorry for your discomfort. Thank you again for choosing to stay with us.
Close enough to areas around Lynchburg and Liberty University. Easy to get to. Staff was friendly and accommodating. Room was clean as expected. Breakfast was very good.
Brian
Stayed 3 nights in Aug 2023
Response from joy on Sep 11, 2023
Thank you for your five out of five review. We are glad everything you expected of your stay was provided. Thank you for choosing to stay with us.
IM A MARRIOTT REWARDS CARD HOLDER AND THE PROPERTY WAS AS EXPECTED. FOLKS WERE ALL PLEASANT AND HELPFUL. ROOM WAS VERY NICE, MY WIFE THOROUGHLY ENJOYED THE SHOWER, COMMENTING ON WATER PRESSURE AND ENDLESS HOT WATER! HER ENJOYMENT CAUSING OUR LATE DEPARTURE AND DESK HELP WAS VERY UNDERSTANDING. THANK YOU AND GOD BLESS AND GOD'S SPEED! #godschildrenarenotforsale
steve
Stayed 2 nights in Aug 2023
Response from Jailyn on Aug 15, 2023
Thank you so much for the excellent rating Steve! We're so glad that you and you wife were able to enjoy your stay with us and we hope to see you again soon!
Our AC did not work. I asked the front desk for another room. She told me she did not have one. I told her I could not stay in a room without AC. She then went back and found a room.
Debbie
Stayed 1 night in Jul 2023
Response from joy on Jul 31, 2023
We are sorry you did not enjoy your stay. Thank you for choosing to stay with us.
Hi Amy,We're sorry we couldn't deliver a better experience here with us. We do hope you were able to enjoy the remainder of your time here in Lynchburg.