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Reviews of Karnak Hotel Luxor

3 out of 5
Karnak Hotel Luxor
Karnak Temple Road, Luxor, Luxor Governorate

Reviews

5.6
Rating 10 - Excellent. 8 out of 47 reviews" "
Rating 8 - Good. 5 out of 47 reviews" "
Rating 6 - Okay. 11 out of 47 reviews" "
Rating 4 - Poor. 13 out of 47 reviews" "
Rating 2 - Terrible. 10 out of 47 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

M

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was a nightmare living in this hotel.
Poor room condition, poor lighting, old beds and beddings. Power cut in the middle of the night. Door lock wasn’t working. Needs massive revamp and modernisation. Has a lot of potentials to improve!
Stayed 2 nights in Dec 2023
Response from Ahmed on Jan 15, 2024
Hi M -Egyptian reservation sorry for accepting your reservation cause you come on desk and it was no Deluxe Rooms available it was all complete.Thx

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY. Missing door knob then locked in room.
Horrendous, don’t do it. Our first room was missing a door handle, they said they’d have it fixed by the afternoon (bags weren’t secure). Came back after 2:00pm and nothing was done. They switched us rooms and broke the handle while letting us in then locked us in the room, said they’d be right back and we were locked in for 20 min and had to bang on the door and call. Finally they got us out and we packed our stuff and booked a different room elsewhere. Also the pool was so green, hot tub had like 6” of water. This place is so busted. Couches looked like they were free off the street in the lobby. We’ve stayed in questionable places before but this place isn’t worth it given how many places there are around for the same price. Do yourself a favour and don’t stay here.
Stayed 1 night in Dec 2023
Response from Ahmed abrhim on Dec 15, 2023
Thx for your comment but you was drink alcohol sooo much and can’t control for yourself , but nothing was on our rooms cause all furniture is new

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Karnak review
Good hotel/local//price good for service/location.Not trying to be 5*** but good basic value place to stay where you are warmly welcomed..in process of upgrading rooms .....
Stayed 2 nights in Nov 2023

6/10 Okay

anna

Liked: Staff & service
You get what you pay for but location was convenient for me and basicly needed a clean bed and a place to shower while sightseeing. I wouldn't count on their idea of what breakfast looks like..a hard boiled egg, various breads, a jelly pack, halva and a cheese sample. I am paying the same price in Cairo and getting a full buffet.i understand the market is different but could put more efford..
Stayed 1 night in Nov 2023
Response from Ahmed anwer on Nov 2, 2023
Thx for your comment and we finished our renovations and will start the breakfast buffet when our groups arrive on 15 of November Thx and hope to see you again

10/10 Excellent

NAVEEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was wonderful stay over there. there was some modification work going on at the property but it didint affect us at all.Great place to stay
Stayed 3 nights in Oct 2023
Response from Ahmed anwer on Oct 29, 2023
Thx for your support and waiting all of your friends again after the new renovations & new furniture. All best wishes for all family

6/10 Okay

Hector Armando

is a nice hotel and worth its price, the swimming pool was nice and well maintained, we enjoyed the pool almost every day. the one thing I didn't like is a taxi guy that works as a "hotel's taxi, He tries to over charge the hotel guests for his taxi service thinking that you don't know the rates as tourist, but then you ask other taxis and then you know you have been overcharged for the service
Stayed 4 nights in Sep 2023
Response from khaled anwer on Sep 30, 2023
You are welcome Dear hector and hope to see you again thx for your support and will try to solve that for outside taxi’s park cause they are outside of our control

4/10 Poor

Cesar

Disliked: Cleanliness, property conditions & facilities
No room service the internet is just in the room, dust because they no clean
Stayed 2 nights in Jun 2023

4/10 Poor

AMINUL I

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One man show Hotel.
Please don't stay here. The service is worst. No man power here. Only one man Mustafa does every thing. He is the driver, front-desk guy and the Boss of everything. He charges money for each step. He deserves a single star. If you really stay here because of economy issue, please do more homework before going out and seeking any help from this guy.
Stayed 3 nights in Apr 2023
Response from Ahmed abrhim on May 1, 2023
Sorry for what happened cause of holiday of feast now days and all taxi drivers and desk for rental out of our property and you can choose your service for tour as you want or cancel as ballon or West Bank…. And for our hotel all staff on hotel as housekeepers & restaurant & … )WHO service your breakfast & cleaning your room or all of our facilities it’s difficultSo we choose guests with low coast now in summer times

2/10 Terrible

Suresh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its give us worst experience and feel in secure we check out the hotel with an hour after check in.
Stayed 2 nights in Apr 2023
Response from Ahmed Abrhim on Apr 13, 2023
Dear sir Your stay with us booked only with breakfast and when you check in you was order a lunch and it is take at least 45 min to order and you was upset for that and then check out.Sorry for that

10/10 Excellent

Trevor

Stayed 1 night in Feb 2023

2/10 Terrible

UMAPATHY, lake zurich

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Please avoid if you can. Worst experience ever. From unsafe elevators, unclean eating areas, old beds, loud alarms, broken locks, wow, the list can go on. Scary / haunted feeling at the hotel. Not even a 1 star.
Response from Ahmed osman on Jan 9, 2023
Dear guest we apologies for disturbing but it was fire alarm test from the government before new year while you called reception and also apologies..Thx Ahmed osman

10/10 Excellent

Esmeralda

Travelled with family
Liked: Property conditions & facilities, room comfort
Amazing trip I ever had .
The best hotel the service is amazing, it’s clean and they provide any information need it for tourists.. we booked few tours with mostafa he works in the hotel tours and honestly he is amazing I recommend him 100% . I had my children with me and I needed someone to show us around and feel safe, he is the the one, he took us to the most amazing places to visit and all the ruins..
Stayed 1 night in Nov 2022

4/10 Poor

gaushinee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1/ there was no hot shower despite being asked multiple times on multiple days Kept saying central. Will take time but it was NEVER there 2/ the room toilet were not clean 3/ the bathroom had used tissue wipes that made the whole bathroom smell 4/ bad communication 5/ no lighting. Lights were broken Do not trust the pictures online The staff- Ahmed. A boy. He was very helpful he tried his best to help us but there was only so much he could do
Stayed 3 nights in Oct 2022
Response from Ahmed anwer on Oct 12, 2022
Sorry for the delay, because we are closed making repairs after Covid-19’s. And that problem was on public toilets on reception and we try to do all the best while opening after Covid-19’s .ThxAhmed anwer

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Most friendly and hospitable staff!
I experienced the HIGHEST level of service I’ve EVER experienced in my life! Staff is absolutely incredibly friendly and hospitable. Went out of their way to make sure we were happy! I truly felt they would do absolutely anything to accommodate any request.
Pool view at night.
Stayed 2 nights in Sep 2022
Response from Ahmed anwer on Oct 12, 2022
Thx for your support and hope to see you again Thx Ahmed anwer

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!!!! Does not look anything like pics!
This property is not a 3 star hotel. Firstly the hotel looks nothing like on the pictures, it’s very run down, fixtures are old, hotel looks terrible. Air con has been too low and I was cold and no remote to switch it off. No kettle in a room, NO HOT WATER!!! I literally bathe in cold water. Pool has no loungers and ones provided were dirty and old. The manager was bothering me far too much I found that uncomfortable. He tried to take me on some trips which I didn’t even discuss with them at all! NO BREAKFAST!!! I had to ask for it!!!! It really upset me and I couldn’t wait to just get out of that place. Hotel isn’t managed properly and it’s very poor overall! Shop next to the hotel overcharged me. Avoid this place at all costs! Really ruined my trip.
Stayed 5 nights in Apr 2022
Response from Ahmed anwer on May 3, 2022
Sorry we was on renovation by pool area and you our rate’s law price by that and you know. and you order for remote control and we gave to you cause some child do problems with it . About the trips you ask about it and also programs in cairo and we till you what we know . also breakfast sure you have to ask while you are in restaurant cause some guest they take them breakfast on air ballon and they don’t back on breakfast time . Hot water it’s work and we are in summer time it’s hot everywhere . and you ask for refund and money back and we till you to back for your company for that do this complain. Any way our guests love our place and all our pictures are live on site or in face book . And also about shops next to hotel out of our control it’s on street. Please don’t disturb us any more cause guests like you we don’t need them any more on our hotel

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS. Filthy place.
The Pictures on Hotel.com DO NOT represent the reality of the Hotel. Avoid this place completely. Also very nosey outside with their friends beeping horns constantly until about 2:00am. Then restart first thing. The hosts just can’t be bothered to actually run a hotel. Simply don’t book this Hotel. Dirty horrible place, pool was brown.
Ripped chairs. Vile
What a horrible sight. This is the reality.
Filthy pool.
Filthy pool
Stayed 2 nights in Mar 2020
Response from Ahmed on Apr 22, 2020
Dear guest we close our reservation and hotel from 10 March so we are sorry for what you see Thx

4/10 Poor

Shamim, Egypt

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I would not go with Turkish airlines again as it was crowded seating was narrow
Stayed 10 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This property is very run down & dated with fixtures hanging off & worn out bedding & towels. The breakfast wasn't to my liking but edible nevertheless. What makes this property unique is the hospitality & kindness offered by all the staff except Ali who i found to be arrogant & rude with a pathetic attitued, he even gave my friend a lecture on how to dress. The rest of the staff where always pleasant & always very attentive, nothing was ever too much trouble for them & any issue me or my friends had was always resolved immediately. Mostafa always looked after us when we were out & about & he organised all our excursions & drove us everwhere. However, if your thinking of staying at this hotel & takung up your site seeing through Mostafa then be aware of the charges & don't feel pressured or obliged to pay for any trips/excursions you haven't requested or agreed to as he does pre book trips etc without informing you & then expects you to pay for something you don't want to do & can get angry when you refuse to go, always ensure you are clear on what you are willing to pay him beforehand or do your site seeing independently.
Stayed 10 nights in Feb 2020

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff excellence
The staff were absolutely fabulous. We stayed in colder weather so could not use the pool which was a shame as the pool and outdoor area looked really nice. Staff could not be friendlier and very helpful. No request was too hard. The rooms are dated, but still comfortable and the hotel is close to Karnak temple also. We were hapoy with our stay and would stay again.
Stayed 1 night in Dec 2019
Response from Mohamed Anwer on Jan 8, 2020
thx for your support and hope to see you again thx

6/10 Okay

Majid

Stayed 1 night in Oct 2019

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an great experience at this hotel. They have a restaurant open at all times and so is the pool! The staff was very helpful and nice. I would stay again!
Stayed 5 nights in Oct 2019

4/10 Poor

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms, restaurant, pool and lobby were really old and totally different from the web photos, you’ll be surprised the doorknob, bathroom and Airconditioning also! Lol (traveled since Dec 25- Jan 04 2019)
Stayed 2 nights in Dec 2018
Response from hamada anwer on May 30, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel with a wonderful staff. We love it. Nice rooms, nice facilities, good restaurants. Will definitely stay here again if we are ever in Luxor again!
Stayed 3 nights in Mar 2019
Response from HAMADA ANWER on Apr 16, 2019
THX FOR YOUR COMMENT AND HOPE WE CAN SEE YOU AGAIN AT YOUR HOME ( KARNAK HOTEL)

8/10 Good

S, Sydney

Liked: Cleanliness, staff & service, room comfort
Nice Staff
The staff were really nice, friendly, helpful. Big breakfast, they made us feel very welcome, big thank you.
Stayed 2 nights in Sep 2017

6/10 Okay

Simon, Cairns

Karnak
I stayed 2 nights. Cheap price and the locality was good. I walked to Karnak temple in 15 minutes. Shops and resteraunts within few minutes walk.

8/10 Good

Jorge , Peru

Liked: Cleanliness, staff & service
Nice hotel
The hotel was clean the people working there were very friendly. The manager helped us to arrange our hot air balloons experience for my family. Sara and the rest of the stuff were very friendly and went out of their way to make us feel home. There were a lot of taxis and the area was safe to walk at night.

6/10 Okay

Frieda

Liked: Cleanliness, room comfort
Old but very clean hotel
I've been before and was satisfied although the breakfast is not very good, but having said the price is very cheap although I haven't compard it with any othet hotels in the area of similar valibre. This time the pool was not very clean on arrival and was not usable for 3 days. The sun beds are falling apart as well. The staff are all very helpfull when they understand what u want. What is really needed is a good manager. I would probably go again but only because it is so cheap.

6/10 Okay

Verified traveller

Liked: Property conditions & facilities

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

4/10 Poor

j, burnaby

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
not at all what i was expecting.
It was definitely not what I would consider a 3 star. 1 star in my opinion. area by the pool very run down. pool water was murky. I know that they put chemicals in it at night but did not make water clear. room was very outdated. air conditioner not that great. towels in bathroom looked dingy. Don't think they know about bleach. Staff were friendly but english was poor. Communication a bit difficult. Breakfast was promply served once you arrived in dining area.

2/10 Terrible

Fares

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr schlecht und auch noch keine Internet
Stayed 1 night in Jan 2023

4/10 Poor

Bochra

Stayed 6 nights in Feb 2022

8/10 Good

Aureo

Liked: Cleanliness, property conditions & facilities, room comfort
Desappointed
Room comfortable with Air Aconditioned but breakfast was terrible. A surprise box with only one mango juice one chocolate croissant and a pack of fried potato no bread no cheease no milk no coffee. Pool is ok
Stayed 2 nights in Aug 2021
Response from Joanna (deputy manager) on Sep 15, 2021
Thank you for your feedback. Please accept our apologies that your experience was not what you expected.

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2020

4/10 Poor

Florian

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
اسوء حمام سباحه ولا يوجد مياه ساخنه و الفطار عباره عن عينات و لا يطل الفندق على اى منظر سوا منازل تحت الانشاء ولا يستحق حتى نجمه واحده
Stayed 15 nights in Dec 2019
Response from hamada anwer on Jan 26, 2020
sorry we will not accept any Egyptian again cause of hassle

2/10 Terrible

Verified traveller

Stayed 2 nights in May 2019
Response from ahmed anwer on Jun 7, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

6/10 Okay

mohamed

Liked: Room comfort
Disliked: Staff & service
فندق للنوم فقط
اقامة مقبولة مقابل المال المدفوع تعاون وبشاشة الاصطاف ومحاولتهم ارضاءك رغم ضعف امكانيات الفندق الغرفة جيدة ونظيفة ولكن منطقة الخدمات وحمام السباحة مغلقة وتعتبر اطلال وحمام السباحة غير نظيف ولا يصلح للاستخدام الافطار ضعيف جدا من حيث الاصناف والكميات انصح به المسافر الذى سقضى يومه خارج الفندق ويبحث عن مكان للنوم فقط
Stayed 2 nights in Mar 2019
Response from HAMADA ANWER on Apr 16, 2019
THX FOR YOUR COMMENT

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from hamada anwer on Feb 7, 2019
thx and you are welcome sir

4/10 Poor

Hisham el sayed

Disliked: Cleanliness, staff & service
الفندق متوسط والخدمه والنظافه ليست جيده
Stayed 3 nights in Jan 2019

6/10 Okay

mohamed abdalmaksoud

Liked: Room comfort
Stayed 2 nights in Dec 2018
Response from AHMED ANWER on Jan 5, 2019
THX FOR YOUR REVIEW AND YOU ARE WELCOME SIR AT ANY TIME AGAIN

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
اسوء مكان اقمت فيه
اسوء فندق اقمت فيه لا يجب ان نطلق عليه فندق اصلا وكل الصور علي الموقع غير حقيقية او قديمة مع بداية انشاءه ولم يبقي منها سوي اطلال غرف سيئة تكيف قديم بصوت لايحتمل لدرجة انك تحتمل الحر ارحم منه . اثاث متهالك وقديم ومتسخ .تلفزيون بحجم صغير جدا ولا يوجد فيه سوي ثلاث قنوات . الماء الساخن لايعمل الا ان اتصلنا بهم ليقوموا بتشغيل الموتور لتعمل غلاية مياه عامة . لا فوط في الحمام. حمام سباحة عبارة عن بركة من الطين وكراسي متهالكة وموقعه وسط المباني السكنية . مطعم قذر ملئ بالقطط والفطار سئ لايطاق رائحته حتي وليس اكله . برغم انهم يعلنون قبول الفيزا فموظف الاستقبال طلب زيادة عشرة في المائة للدفع بالفيزا. وانا مندهش علي تصنيفه ثلاث نجوم . اقامتي فيه كانت سيئة جدا رغم المبلغ الكبير المدفوع .
Response from mohamed amir on Oct 13, 2018
dear sir the hotel was run by a small company for 5 years from 2013 but now run by owner and we are sorry for that

4/10 Poor

Daninge, gävle

Disliked: Cleanliness, property conditions & facilities, room comfort
Restaurangen ingen höjdare
Inget hotel jag återvänder till, allt har varit bra men är nunergånget. Betalning i lokal valuta ville man inte acceptera.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
for one night is okey
Very dirty the hotel , they never clean the room, the good things the staff friendly,good breakfast and the wifi so fast excelent

6/10 Okay

Chen, Taiwan

Liked: Room comfort
旅館所在地離市中心有段距離，到各大景點都不太方便，必須搭texi或minibus，需要額外負擔交通費，房間舒適但浴室水龍頭水量很小，偶爾還會沒有熱水，連住兩天但沒有客房清潔。旅館經理人不錯，但員工不太誠實（請他幫忙代訂火車票結果索取高價）。雖為三星旅館但CP 值不高，相信有更好選擇。