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Had Dennys on site 24 hrs which was very good. Carpet in room was very dirty. Bathroom sink water did not go down quickly must be clogged somewhere. When told morning front desk attendant she only said ok ok and didnt really care so i left.
Mary Anne
Stayed 1 night in Apr 2024
Response from Holiday Inn - Lumberton, NC on Apr 23, 2024
I do apologize for the lack of concern that you received. I also thank you for providing this in you review as well. This will still give us a chance to go back and ensure that everything works properly in the room.
The best thing about this hotel is the incredible front desk staff. They're all very friendly and knowledgeable about the area. Great customer service. The hotel grounds are nice, albeit aged, but the area around it has some people who hang out in the town and may be unhoused or face other challenges. So we made sure to lock our car at night. We would stay there again.
Inga
Stayed 1 night in Apr 2024
Response from Holiday Inn - Lumberton, NC on Apr 16, 2024
Inga, thank you for providing us with your feedback in regards to your last stay with us. We are pleased to have you as returning guest.
10/10 Excellent
Jamie
Travelled with family
Apr 12, 2024
Liked: Cleanliness, amenities
Clean and friendly
Jamie
Stayed 1 night in Apr 2024
Response from Holiday Inn - Lumberton, NC on Apr 16, 2024
Thank you for providing us with your feedback.
8/10 Good
Michael
Mar 4, 2024
Liked: Cleanliness, staff & service
Michael
Stayed 1 night in Mar 2024
Response from Holiday Inn - Lumberton, NC on Mar 5, 2024
This was a stop on a road trip for a single night. Unplanned just when decided to stop. Staff was super friendly!
They made check in very easy and they were very kind.
Cindy
Stayed 1 night in Feb 2024
Response from Holiday Inn on Feb 24, 2024
Thank you for your feedback.
6/10 Okay
sylvonia
Travelled with family
Feb 17, 2024
Liked: Staff & service
.
sylvonia
Stayed 1 night in Feb 2024
Response from Holiday Inn - Lumberton, NC on Feb 18, 2024
First time at a Holiday Inn in years, was a little skeptical about the outside at first, it's a little older, but wow i was surprised how nice and clean everything was and the room was spot on..Definitely a great place to stay..
William
Stayed 1 night in Feb 2024
Response from Holiday Inn - Lumberton, NC on Feb 12, 2024
We are beyond pleased to hear that your recent stay was great.
Was disappointed with the lack of handicapped parking in relation to my room. Michala was awesome with explanation and so apologetic. I commend her for her excellent customer skills. She even called the room later to check on everything! Holiday Inn, please consider this when her evaluations. The room itself was very clean with exception of mold on the popcorn ceiling in bath. Maybe revisit ceiling texture gor the bath. Popcorn is hard to clean and not mildew resistant. Flared my allergies.
Leanna
Stayed 1 night in Feb 2024
Response from Holiday Inn - Lumberton, NC on Feb 5, 2024
Leanna,Let me start by apologizing for the inconvenience that you faced during your stay with us. I will be sure that our maintenance team take care of that room right away. And in regards to Michaela, she is an absolute gem.
8/10 Good
Betty
Feb 1, 2024
Betty
Stayed 1 night in Jan 2024
Response from Holiday Inn - Lumberton, NC on Feb 5, 2024
Guest services was very nice and welcoming! The beds are comfortable and the hotel reasonably clean minus a few things. It is more outdated and not one of the newer updated hotels.
Danielle
Stayed 1 night in Dec 2023
Response from Holiday Inn - Lumberton, NC on Jan 10, 2024
Thank you for providing us with your feedback.
10/10 Excellent
JERRY
Jan 2, 2024
JERRY
Stayed 1 night in Jan 2024
Response from Holiday Inn - Lumberton, NC on Jan 10, 2024
Nice place room and building were okay. The staff specifcally the front desk employees both on check in and check out as well when my wife had a question during our stay. i'd give the experience a 10 out of 10 except for the fact the shower did not have a mat. It's beyond me why there wouldn't be a shower mat given the shower floor is so slippery. Likewisse for not having real soap, again the lady at the front desk took care of us.
JOSEPH
Stayed 1 night in Dec 2023
Response from Holiday Inn - Lumberton, NC on Feb 1, 2024
Thank you for your feedback. We are pleased to hear that our staff was able to assist you when needed.
Convenient location with lots of restaurants/stores nearby. Easy access off and on to I95. I also like that there's a Denny's in the hotel. If I have late-check in, I can always have a quick dinner.
The room near nightstand could have been cleaner. It was a bit dusty. The only other complaint was that on my 2nd night there was a rowdy crowd in rooms nearby and they were a bit noisy.
TONYA
Stayed 3 nights in Oct 2023
Response from Holiday Inn - Lumberton, NC on Nov 9, 2023
Thank you for providing us with your feedback in regards to your recent stay with us.
10/10 Excellent
James
Nov 7, 2023
Liked: Cleanliness, staff & service
Bed sheets were very clean and the room was clean. No USB port to charge your phone in the room.
Front desk employees at check in was very nice and helpful.
Foyer floor looked dated.
James
Stayed 1 night in Nov 2023
Response from Holiday Inn - Lumberton, NC on Nov 8, 2023
James, Thank you for providing us with your feedback. We are pleased to hear that your stay was as expected.
8/10 Good
John
Oct 30, 2023
John
Stayed 7 nights in Aug 2023
Response from Holiday Inn - Lumberton, NC on Nov 1, 2023