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Reviews of Scottish Inns & Suites

2 out of 5
Scottish Inns & Suites
1000 N ave Q, Lubbock, TX

Reviews

7.0

Good

Rating 10 - Excellent. 42 out of 169 reviews" "
Rating 8 - Good. 53 out of 169 reviews" "
Rating 6 - Okay. 37 out of 169 reviews" "
Rating 4 - Poor. 21 out of 169 reviews" "
Rating 2 - Terrible. 16 out of 169 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stefphanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was super clean (no bed bugs!) and the staff was very friendly. It was easy to park and we enjoyed our stay!
Stayed 2 nights in May 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall okay just had a couple of stray dogs that would bark by my room window, but other than that great spot.
Stayed 2 nights in Apr 2024

10/10 Excellent

E. Andres

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
- Good value for money - Convenient to major interstates - Gas stations nearby - Friendly fellow who runs the place - Clean room and linens - Comfortable bed - AC/heating unit worked fine
Stayed 1 night in Apr 2024

8/10 Good

Putri

Travelled with partner
Liked: Property conditions & facilities
There was a dog that nonstop barking but that's about it
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 6 nights in Apr 2024

6/10 Okay

Ben

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Damien

Disliked: Cleanliness, staff & service, property conditions & facilities
Tried contacting the property through Expedia to say our flight had been canceled. No reply nothing
Stayed 1 night in Feb 2024

4/10 Poor

Palmira

Travelled with family
Liked: Cleanliness
The motel is clean. Very bare bones. No coffee in the rooms and not even in the office the following morning!!!
Stayed 1 night in Feb 2024
Response from Mary on Feb 17, 2024
Hi,Palmira. Thank you for positive reviews.

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
This motel was VERY CLEAN! Staff was great, the area was quiet and on the outskirts of town, away from all the commerce, which makes it quiet, but a little inconvenient if you want to go out for a midnight snack. I felt very safe there; no riff-raff. My only complaints: the bed was lumpy and too firm for me, no hair dryer, no conditioner.
Stayed 2 nights in Dec 2023

4/10 Poor

DONALD

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Mary on Feb 17, 2024
Hi, Donald. Thank you for your positive reviews.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The motel is located near several 4 lane highways allows easy access... I stayed there on Friday night but traffic in the area was light and it was very quiet.. It is an older property and if you are looking for amenities beyond a clean room, go somewhere else. But if you want a good price and very friendly hosts, this is your place. The owner was very helpful in directing me to places I was going... I will stay there anytime I'm in Lubbock....
Stayed 1 night in Nov 2023
Response from Mary on Nov 28, 2023
Hello,James thank you for your positive reviews.

6/10 Okay

Christopher, Oklahoma City

Liked: Cleanliness, staff & service
The room was clean, the bed and pillows were ok...just a little lumpy....the shower was very good..the TV was a bit small, but had adequate sound...the a/c & heating was very good!.... location was far away,...overall it was a pretty good stay...none of the other guests were noisy or bothersome too...
Stayed 1 night in Nov 2023
Response from Mary on Nov 28, 2023
Hello Christopher, Thank you for your positive review.

10/10 Excellent

Amie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and convenient. Suited our needs and the owner was very helpful and nice. Great little stay for an overnight trip.
Stayed 1 night in Nov 2023
Response from Mary on Nov 28, 2023
Hello Amie, Thank you for your positive response.

8/10 Good

rick

Business traveller
Liked: Cleanliness, staff & service
Satisfactory!!
Stayed 1 night in Nov 2023
Response from Mary on Nov 28, 2023
Hi Rick, Thank you for your positive response.

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean rooms and friendly staff
Stayed 2 nights in Oct 2023
Response from Mary on Oct 21, 2023
Hi Jeffrey, Thank you for positive review we appreciate you like it our clean rooms.

6/10 Okay

Monty

Stayed 1 night in Sep 2023
Response from Mary on Oct 16, 2023
Hi, Monty Thank you for your positive feed back.

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic Inn with well lit parking. No pool. Clean room with comfortable king size bed. For the area it was a good price.
Stayed 1 night in Sep 2023
Response from Mary on Sep 23, 2023
Thank you for positive feed back

8/10 Good

Mechele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
The floor tile was beautiful. The room was clean. Would have liked at least a small coffee pot in the room as there is no breakfast offered and nothing around to grab a quick one but there is a fridge and microwave. Overall a good room.
Stayed 1 night in Sep 2023
Response from Mary on Sep 23, 2023
Thank you for your positive feed back

4/10 Poor

Kaitlyn

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The check in area was swarmed with flies when we checked in. When we got to our room, it had so many flies in the room, we went to Dollar General to get fly tape and fly swatters. It felt so unclean that we also got Clorox wipes to wipe the main areas off. The bottom of the door was broken, so if we had gotten much more rain tonight, water would've started coming in. I wouldn't dare dream of bathing here. The only upside to this place was I didn't see any roaches or bedbugs. I don't know how this place has a 7/10 rating. DO NOT RECOMMEND
Stayed 1 night in Jun 2023

6/10 Okay

Todd

Stayed 2 nights in Jun 2023

10/10 Excellent

Don

Stayed 2 nights in Jun 2023

6/10 Okay

Conner

Disliked: Room comfort
Stayed 1 night in Jun 2023

2/10 Terrible

juan

Travelled with family and small children
Disliked: Staff & service
Made reservations, when checking in charged wrong amount, when comfronted refund could not be made. Told the i was not willing to stay there anymore was told nothing else could be done sorry. So for no services rendered i paid 75$. And i booked another hotel for the night Days inn @ medical center. Sadly cant post pictures to prove a point. To the extreme that review got rejected by merchant on expedia.
Stayed 1 night in Jun 2023

6/10 Okay

joe

Stayed 1 night in Jun 2023

10/10 Excellent

Jordan

Stayed 1 night in Jun 2023

4/10 Poor

Binu

Stayed 4 nights in May 2023

10/10 Excellent

Charlonda

Stayed 2 nights in May 2023

8/10 Good

Ranjana, Forrest

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Jenna on May 14, 2023
Good Morninh Ranjana, We hope you had a comfortable stay with us during your time in Lubbock. Thank you for taking the time to leave us a rating. We hope to see you again when traveling to Lubbock.

4/10 Poor

EDDIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None of the flat surfaces had been dusted. Asked for another room which resulted in the same problem with that room. Guess what, I know you will not do a thing about it either.
Stayed 1 night in Apr 2023
Response from Mary on Apr 24, 2023
I'm sorry to hear that Eddie, our housekeepers are instructed to wipe down surfaces every service. In order to ensure rooms are clean to satisfaction, we have updated our house keepers checklist to include strict instructions. We hope by strictly naming surfaces to clean that they will be less reticent to miss surfaces.Thank you for you feedback!

6/10 Okay

EDDIE

Stayed 1 night in Apr 2023
Response from Jenna on May 14, 2023
Hello Eddie, Thank you for sharing a rating with us. We hope you had a pleasant stay with us. Feel free to provide any further feedback that could aid us in enhancing our accommodations!

2/10 Terrible

Richard

Stayed 1 night in Apr 2023
Response from Jenna on May 14, 2023
Good Morning Richard, Please feel free to reach out and let us know how we may have improved your stay with us! We would greatly appreciate the feedback to ensure a better visit for future guests!

2/10 Terrible

Pam

Stayed 1 night in Feb 2023
Response from Mary on Feb 20, 2023
Thank you for positive reviews

10/10 Excellent

Pat

Stayed 1 night in Feb 2023
Response from Mary on Feb 20, 2023
thank you for positive reviews

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Mary on Feb 20, 2023
Thank for positive reviews

10/10 Excellent

Pat

Stayed 1 night in Jan 2023
Response from Mary on Feb 20, 2023
Thank you for positive reviews

8/10 Good

Keith

Stayed 1 night in Dec 2022
Response from Mary on Nov 28, 2023
Hi Keith, Thank you for your positive review.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Basic quiet confi sleep, v good bargain; BE AWARE, NO GUEST COFFEE available on site
Stayed 1 night in Dec 2022

4/10 Poor

Robert

Business traveller
Liked: Cleanliness, staff & service
The pace was clean, but cold. Time floors made it colder. The bed was tolerable, but the pillows had zero substance. The parking lot was very difficult to access when hauling a short trailer. The location was a bit seamy. Employees were difficult to understand.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Stay for the Price
Although my expectation was not high, I was pleasantly surprised. The room was clean, adequately stocked and everything worked. Good water pressure, and the heater rocked! (It was VERY cold!) Nothing fancy but more than adequate. Only downside is it's a little isolated.
Stayed 2 nights in Nov 2022

10/10 Excellent

Lauren

Nothing more than exactly what you need.
Stayed 2 nights in Oct 2022

6/10 Okay

Donna

Stayed 1 night in Oct 2022

2/10 Terrible

joe

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Be careful with the bed bugs all over the bed and covers
Stayed 2 nights in Sep 2022

4/10 Poor

Steven

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Straight-back chairs, nothing comfortable but the bed. Single light in middle of ceiling, no bedside tables, no lamps. WIFI was terrible! On one minute, off five, on two minutes, off three, etc., etc. No relaxing after a busy day! Cannot recommend, even for the price!
Stayed 2 nights in Apr 2022

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service
The staff answered the phone and gave good directions to the site. Changed room promptly when smoke alarm malfunctioned. Was courteous and kind. Room was clean and comfortable.
Stayed 1 night in Apr 2022

2/10 Terrible

Beverly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived and went into my room, immediately hear the people next door having sex. My room was gross, like the kind of gross things get after years and years of not being properly cleaned. Seal around the tiles and bath tub, etc are all brown but clearly they were once white. The chair had gross stains on it. The sheets looked as though they haven’t been washed, very wrinkly and didn’t smell clean. The top dead bolt didn’t work. This hotel has about 30 or so rooms, I was one of maybe 5 customers and when I asked for a late checkout they said no. As if they were busy or something, clearly they were not. My advise, may an extra 25-30 bucks and stay somewhere else. Unless of course you only need a room for a few hours ;)
Stayed 1 night in Apr 2022

6/10 Okay

Timothy

Stayed 2 nights in Apr 2022

4/10 Poor

Travis

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Jenna on Apr 29, 2022
Travis, we appreciate your feedback! We hope to see you again!

10/10 Excellent

Pat

Stayed 1 night in Mar 2022

2/10 Terrible

Joe

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not here
Did not feel safe or comfortable in the location, therefore I did not even check in, ended up going back home instead. A six-hour drive, money, gas, and time wasted.
Stayed 1 night in Mar 2022