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Reviews of La Quinta Inn & Suites by Wyndham Lubbock Southwest

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lubbock Southwest
6401 62nd Street, Lubbock, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 749 out of 1187 reviews" "
Rating 8 - Good. 219 out of 1187 reviews" "
Rating 6 - Okay. 99 out of 1187 reviews" "
Rating 4 - Poor. 56 out of 1187 reviews" "
Rating 2 - Terrible. 64 out of 1187 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT CUSTOMER SERVICE
Stayed 1 night in Apr 2024
Response from Front desk on May 23, 2024
Thank you for your feedback

8/10 Good

Ardrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area looks nice!!
Stayed 1 night in May 2024
Response from MA on May 23, 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Phillip T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Frontdesk on May 24, 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Barry, Las Cruces

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from MA on May 21, 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Kevin

Great location, updated and clean.
Stayed 1 night in May 2024
Response from CB on May 19, 2024
Thank you for your feedback.

8/10 Good

Darhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front desk on May 19, 2024
Thank you for your feedback

10/10 Excellent

Lloyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
vvv
Stayed 3 nights in May 2024
Response from Front desk on May 20, 2024
Thank you for your feedback.

10/10 Excellent

Angelo

Liked: Amenities
Clean, modern and all the amenities line can ask for. Enjoyed my stay.
Stayed 1 night in May 2024
Response from CB on May 17, 2024
Thank you for your feedback

10/10 Excellent

Laura

It was very clean and smelled good.
Stayed 1 night in May 2024
Response from CB on May 17, 2024
Thank you for your feedback. We appreciate your business and feedback

8/10 Good

Adewonuola

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room
Stayed 1 night in May 2024
Response from Front desk on May 15, 2024
Thank you for your feedback. I apologize for any inconveniences during your stay

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MA on May 15, 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from MA on May 14, 2024
Thank you for your feedback. We appreciate your time.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from CB on May 12, 2024
Thank you for your feedback.

10/10 Excellent

Lupita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great everyone so friendly! Parking was great
Stayed 2 nights in May 2024
Response from CB on May 12, 2024
Thank you for your feedback.

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from CB on May 10, 2024
Thank you for your feedback.

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk lady was so sweet and nice. I forgot her name, but I gave her a five star.
Stayed 1 night in May 2024
Response from CB on May 9, 2024
Thank you for your feedback. Look forward seeing you again soon

10/10 Excellent

donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff member at check-in desk was exceptional. So friendly and inviting.
Stayed 1 night in May 2024
Response from CB on May 9, 2024
Thank you for your feedback. Hope to have stay with us again soon

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in May 2024
Response from CB on May 8, 2024
Thank you for your feedback

10/10 Excellent

Lidia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CB on May 9, 2024
Thank you for your feedback

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a great price. Loved the suite 👌
Stayed 1 night in Apr 2024
Response from MA on May 6, 2024
Thank you for your feedback. We look forward to seeing you again soon.

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean room was clean everything was excellent!!!!
Stayed 1 night in May 2024
Response from CB on May 5, 2024
Thank you for your feedback

10/10 Excellent

Janet

Stayed 3 nights in Apr 2024
Response from CB on May 24, 2024
Thank you for your feedback. We appreciate your time.

8/10 Good

Velia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Rocio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, clean and comfortable. Would recommend.
Stayed 1 night in Apr 2024
Response from CB on May 4, 2024
Thank you for your feedback

6/10 Okay

Claudia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We book hotels somewhat frequently and normally book the hotel next door but decided to give La Quinta a try because they have a beautiful pool outside. Right before we checked in a bad storm blew through Lubbock so we completely understand why the pool was closed that day, but as we had promised our 5 year old that we would go swimming, we decided to go ahead and also get a night at the Country Inn through Expedia like we always do. Long story short, the La Quinta employee never told us that we could go swimming next door for no charge since their pool was closed, especially since they knew that that was our reason for being there. Everything else was fine. Everyone was nice, everything was clean. It was just that bit of information that would have been nice to know.
Stayed 2 nights in May 2024
Response from CB on May 3, 2024
Thank you for your feedback. I apologize for any inconvenient during your stay

10/10 Excellent

Emanuel

Stayed 1 night in May 2024
Response from MA on May 23, 2024
Thank you for your feedback. We appreciate your time.

8/10 Good

Rickey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was very helpful.
Stayed 2 nights in Apr 2024
Response from Front desk on May 3, 2024
Thank you for your feedback.

10/10 Excellent

Desarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice! Felt fancy 😊
Stayed 1 night in Mar 2024
Response from CB on May 2, 2024
Thank you for your feedback. Look forward to having with again.

10/10 Excellent

Craig

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Front desk on Apr 29, 2024
Thank you for your feedback!

10/10 Excellent

Brandi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We felt safe here! The one thing I didn’t like was they are limited on parking for a weekend trip.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 29, 2024
Thank you for your feedback, I apologize for any inconvenience during your stay.

8/10 Good

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, amenities
The hotel was clean and the rooms were comfortable. The breakfast area in the morning was a mess. It was very dirty and was not being tended to AT ALL. The person working the breakfast area was sitting at the counter eating while all of the coffee carafes were completely empty, food was empty and the counters were filthy and trash can was overflowing. The area was not full so there was not an excuse for this. We didn’t even attempt to eat breakfast the next morning because it was so bad.
Stayed 3 nights in Apr 2024
Response from CB on Apr 28, 2024
Thank you for your feedback

10/10 Excellent

Ericka

Travelled with family
I will be back! I’ll
Stayed 1 night in Apr 2024
Response from CB on Apr 28, 2024
Thank you for your feedback.

10/10 Excellent

Dora

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms and clean. Friendly staff and good breakfast.
Stayed 1 night in Apr 2024
Response from CB on Apr 27, 2024
Thank you for your feedback.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CB on Apr 27, 2024
Thank you for your feedback.

8/10 Good

JIMMY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service and clean and quiet. The breakfast was ok
Stayed 1 night in Apr 2024
Response from CB on Apr 25, 2024
Thank you for your feedback.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from CB on Apr 25, 2024
Thank you for feedback.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 1 night in Feb 2024
Response from CB on Apr 25, 2024
Thank you for your feedback

10/10 Excellent

Debbie, Fort McKavett

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay and everyone was so nice and helpful
Stayed 1 night in Apr 2024
Response from MA on Apr 23, 2024
Thank you for your feedback. Your feedback is important to us. Hope to see you next time.

2/10 Terrible

Anthony

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hair everywhere and to loud and to many stains
Stayed 1 night in Apr 2024
Response from CB on Apr 24, 2024
Thank you for your feedback. I will share your feedback with housekeeping staff.

8/10 Good

Laci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel. Service was really good!
Stayed 1 night in Apr 2024
Response from Front desk on Apr 22, 2024
Thank you for your feedback!

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice quiet as well
Stayed 2 nights in Apr 2024
Response from MA on Apr 22, 2024
Thank you for your feedback. Your feedback is important to us. Hope to see you next time.

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location with breakfast for UIL Regional Track meet!
Stayed 1 night in Apr 2024
Response from CB on Apr 19, 2024
Thank you for your feedback

8/10 Good

Roberto

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The lady at front desk, Cristina had attitude. I add another night on my room and look like didn’t want to do it. So is pleasant to start a day with an attitude. I don’t care if she was having a bad day. That not a way to treat customers I was on room 3321
Stayed 1 night in Apr 2024
Response from CB on Apr 18, 2024
Thank you for your feedback. I apologize for any inconvenience i’m sorry that you feel like that, but I was not giving you attitude. I was having a fabulous day once’s again I want to apologize.

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and clean, and the beds were comfortable
Stayed 1 night in Apr 2024
Response from CB on Apr 18, 2024
Thank you for your feedback.

6/10 Okay

Jeremy

Travelled with partner
Disliked: Property conditions & facilities
Nice hotel, but pool was not up and running.
Stayed 1 night in Apr 2024
Response from CB on Apr 18, 2024
Thank you for your feedback

10/10 Excellent

Jennifer, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Christina, front desk supervisor/ mgr, was friendly and welcoming. She remembered us, felt refreshing. The room decor was stylish and comfortable. Breakfast was average, no complaints. The kitchen staff was attentive. Overall, great place to stay in Lubbock. Very pleasant stay twice in a month.
Stayed 2 nights in Apr 2024
Response from CB on Apr 18, 2024
Thank you for your feedback. We appreciate your feedback hope to see you soon

6/10 Okay

Linda

Travelled with partner
Disliked: Amenities, property conditions & facilities
Breakfast was mediocre at best. Seemed as though whatever was not eaten one day was put out the next morning~ dried out eggs and sausage, no thank you. Also, the pool and hot tub were both closed. With the temperature near 90 each day, it was why I chose this hotel~ such a disappointment with no warning or prior notification. Though we frequently stay at La Quinta properties, we won’t return to this location.
Stayed 4 nights in Apr 2024
Response from CB on Apr 18, 2024
Thank you for your feedback. I will be sharing your feedback with my staff breakfast attend and the pool is a outdoor pool will not reopen until city comes inspect it and gives the green to open it sorry for the inconvenience

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing front desk service and the property and rooms were really nice
Stayed 1 night in Apr 2024
Response from Front desk on Apr 17, 2024
Thank your feedback. Hope to see you soon.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with access to food, shopping and the airport. There was an older gentleman cleaning the lobby restrooms that needs a refresher on customer service. The front desk staff were pleasant.
Stayed 2 nights in Apr 2024
Response from MA on Apr 15, 2024
Thank you for your feedback. You feedback is very important for us. Hope to see you again.

6/10 Okay

J-R

Travelled with family, Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
One of the 3 rooms we reserved was not clean. When brought to her attention, the woman at the front desk was very apologetic and helpful. I have no problem returning because of her response and honest surprise.
Stayed 1 night in Apr 2024
Response from Front desk on Apr 15, 2024
Thank you for your feedback!