All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 327 out of 669 reviews" "
10 - Excellent
327
Rating 8 - Good. 204 out of 669 reviews" "
8 - Good
204
Rating 6 - Okay. 79 out of 669 reviews" "
6 - Okay
79
Rating 4 - Poor. 32 out of 669 reviews" "
4 - Poor
32
Rating 2 - Terrible. 27 out of 669 reviews" "
2 - Terrible
27
8.6/10
Cleanliness
8.8/10
Staff & service
8.2/10
Amenities
8.4/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
6/10 Okay
Donald, Midland
Travelled with family
May 19, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Ok
Donald
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 22, 2024
Dear Guest,Thank you so much for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
Rooms and floors were dirty, also the room had a lot of damage/exposed wiring on A/C unit. Tapestries were ripped as well.
Aaron
Stayed 2 nights in May 2024
Response from Sophia CSR on May 16, 2024
Hi Aaron,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.
10/10 Excellent
Rachel
May 10, 2024
Everything was great staff room cleaned, and the breakfast was really good
Rachel
Stayed 1 night in May 2024
Response from Sophia CSR on May 16, 2024
Hi Rachel,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
Hi Linda,Receiving compliments from our guests for our friendly, hardworking staff is always a delight, and we can't wait to pass along your compliments. Thank you for choosing us. We look forward to sharing another exceptional experience when your adventures bring you back our way.
8/10 Good
Terra
Apr 16, 2024
Liked: Cleanliness, staff & service
Terra
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 19, 2024
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
The property was within a very short distance of the surgery center. The stay was quiet and comfortable.
Chris
Stayed 1 night in Apr 2024
Response from Sophia CSR on Apr 9, 2024
Hi Chris,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
Dear Guest,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Mary
Apr 1, 2024
Mary
Stayed 1 night in Mar 2024
Response from Sophia CSR on May 1, 2024
Hi Mary,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
6/10 Okay
Yolanda
Apr 1, 2024
Liked: Staff & service
Disliked: Cleanliness
Ceiling fans were very dirty my allergies acted up.
Yolanda
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Apr 3, 2024
Dear Guest,We are distressed to see you unhappy and never want our guests to go back like this with an unpleasant experience. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team always welcomes our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
My bed had a blood stain on the comforter. You could clearly tell that it was dry blood and not washed. Our door had been clearly bursted in at some point before so you could see into our room through the gap. Not safe, and carpets were very dirty. The hotel ran out of towels. They had no clean towels the 3 days we were there. Would I stay there again? No…
Samuel
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 18, 2024
Hi Samuel,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.
6/10 Okay
Jessica
Mar 11, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Jessica
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 13, 2024
Hi Jessica,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
2/10 Terrible
Trent
Mar 11, 2024
Disliked: Cleanliness
Trent
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 12, 2024
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
This property is no longer new, you can see the wear in different places…the staff was working hard to get everyone checked in to their rooms and filled our requests for extra towels and bedding promptly.
Tina
Stayed 1 night in Mar 2024
Response from Sophia CSR on Mar 11, 2024
Hi Tina,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
Eve
Mar 6, 2024
Liked: Cleanliness
Eve
Response from Sophia CSR on Mar 11, 2024
Hi Eve,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
2/10 Terrible
Sadie
Travelled with family, Travelled with family and small children
Mar 4, 2024
Disliked: Property conditions & facilities
It’s a great location! But the fact that we were there for a baseball tournament and they were no towels was quite ridiculous! You book out don’t yall think yall should make sure you have extra ready
Sadie
Stayed 2 nights in Mar 2024
Response from Sophia CSR on Mar 4, 2024
Dear Guest,I am so sorry to hear about your most recent stay with us. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
Hi Leela,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
Hi Brenda,It is heartwarming to see such a wonderful rating ad review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Hi Tim,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
10/10 Excellent
Jacqueline
Feb 19, 2024
Jacqueline
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 22, 2024
Hi Jacqueline,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
We had an issue with our keys but the staff helped us quickly.
Kelley
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 18, 2024
Hi Kelley,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
8/10 Good
Kenneth
Feb 12, 2024
Liked: Staff & service
Meh ...
Hot tub wasnt working right ... no towels in the pool area. We arrived late, room we reserved wasnt available .. shower had zero water pressure .. breakfast was good, everyone was nice.
Kenneth
Stayed 2 nights in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Kenneth,Thank you for sharing your feedback about your stay with us! We regret the inconvenience faced by you and will surely forward your valuable feedback to our team for improvements. Our Team always ensures that we keep delighting you with our facilities and services. Keep exploring, Happy staying!!
Easy check in, clean rooms, well lighted parking, full breakfast, only problem was Tv didn’t work,signal problems
Chriss
Stayed 1 night in Feb 2024
Response from Sophia CSR on Feb 14, 2024
Hi Chriss,Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services and promise to remain as committed to you as we are now. Your concerns have been noted and forwarded to our team for improvement. We hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
Ector
Feb 11, 2024
Ector
Stayed 1 night in Feb 2024
Response from Sophia CSR on Mar 21, 2024
Hi Ector,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
Close to Lubbock proper, Texas Tech and medical district.
Vanessa
Stayed 2 nights in Feb 2024
Response from Management on Feb 11, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future
Dirty room, walls and ceiling caked on dust, watery lotion, bugs
Jonathan
Stayed 1 night in Jan 2024
Response from Management on Feb 5, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Ray
Jan 28, 2024
Liked: Cleanliness
Ray
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Chris
Jan 13, 2024
Chris
Stayed 1 night in Jan 2024
Response from Management on Jan 15, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Room was clean, breakfast was good as well, and the staff was friendly.
Ivan
Stayed 2 nights in Jan 2024
Response from Management on Jan 10, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Mary
Jan 4, 2024
Mary
Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Krista
Jan 1, 2024
Krista
Stayed 4 nights in Dec 2023
Response from Management on Jan 22, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
The property was clean. We had some issues with the heater but was quickly resolved. The furniture was a bit worn but the bed was very comfortable. My husband and I both require a handicap bathroom and they were quick to accommodate. Breakfast was wonderful. Really enjoyed the eggs and bacon sausage and biscuits and gravy. Great selection of everything
Deborah
Stayed 4 nights in Dec 2023
Response from Management on Jan 1, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Warren
Dec 31, 2023
Liked: Cleanliness, staff & service, room comfort
Staff was friendly and helpful. Window coverings were in a state of disrepair.
Warren
Stayed 3 nights in Dec 2023
Response from Management on Jan 1, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
John
Travelled with family
Dec 30, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room needed some repair (toilet seat broken, drawer on dresser broken, curtains did not close).
John
Stayed 1 night in Dec 2023
Response from Management on Dec 30, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Mary T
Dec 26, 2023
Mary T
Stayed 1 night in Dec 2023
Response from Management on Dec 28, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Our first 2 nights there, we had no hot water and had to take cold showers. The 2 night we had limited tv station access. And the people in the room next to us were loud everynight and smoking weed. Definitely the worse stay I’ve ever had at a hotel.
Lisa
Stayed 3 nights in Dec 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Micah
Travelled with family, Travelled with family and small children
Dec 18, 2023
Disliked: Staff & service
It was okay
Micah
Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
John Donald
Dec 14, 2023
John Donald
Stayed 1 night in Dec 2023
Response from Management on Jan 3, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Jimmy
Dec 12, 2023
Jimmy
Stayed 2 nights in Dec 2023
Response from Management on Jan 2, 2024
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Mary T
Dec 11, 2023
Mary T
Stayed 1 night in Dec 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
10/10 Excellent
Gracie
Travelled with family, Travelled with family and small children
Hi Gracie,A hearty thanks for your rating and review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
6/10 Okay
Debbie
Dec 3, 2023
Liked: Room comfort
Disliked: Staff & service
The woman helping for breakfast was rude. You need a microwave out in the breakfast area.
Debbie
Stayed 2 nights in Dec 2023
Response from Management on Dec 5, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
This seems to be an older hotel but the upkeep is good. Rooms were clean.
Christi
Stayed 1 night in Dec 2023
Response from Management on Dec 5, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
Shout out to the staff that handled breakfast. A solid hearty breakfast to get you back on the road. Bed was comfy. Place was quiet. Overall a great rest stop on the way to Colorado.
Skanda
Stayed 1 night in Nov 2023
Response from Management on Dec 5, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Sharla
Travelled with family
Nov 30, 2023
Liked: Cleanliness, staff & service
Sharla
Stayed 2 nights in Nov 2023
Response from Management on Nov 30, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Linda
Nov 25, 2023
Linda
Stayed 1 night in Nov 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
6/10 Okay
Michael L
Nov 24, 2023
Michael L
Stayed 1 night in Nov 2023
Response from Management on Dec 27, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
8/10 Good
Kim
Travelled with family
Nov 20, 2023
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Kim
Stayed 3 nights in Nov 2023
Response from Management on Nov 21, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
It was clean comfortable just a bit worn but would stay here again.
Angelina
Stayed 1 night in Nov 2023
Response from Management on Nov 18, 2023
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.