Dear Boyce, Thank you for your recent stay at our hotel. We appreciate you for reviewing your experience and for highlighting our convenient location. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Carlos, Thank you for staying at our hotel and sharing your comments. We are very disappointed to read about the issues you encountered. Please accept our sincere apologies for not delivering the exceptional stay you deserved. We take our guest’s feedback seriously and assure you that we are taking action to avoid such concerns in the future. We hope you will stay with us again so we can provide you with the excellent service for which we are known.Sincerely,Hotel Management

Dear Arturo, Thank you for staying with us. We apologize for any disappointment with our in-suite amenities. Since our suites are designed for guests staying multiple nights and desiring home-like living, these guests often bring their own bath amenities, such as hairdryers and toiletries. However, these items are available and complimentary at the front desk anytime. Your feedback is much appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank you for being our guest, and we hope to welcome you back soon.Sincerely,Hotel Management

Dear Victoria, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Management

Dear Justin, Thank you for sharing your review. We apologize for the inconvenience you experienced, as we take pride in delivering impeccable service. Your comments have been shared with the appropriate team members, and we are very grateful for your patience. We would welcome another opportunity to show you the hospitality you should have received on this occasion.Sincerely,Hotel Management

Dear Lynnet, Thank you for being our guest and sharing your feedback. We understand how important it is to have a clean room and one that is also free of smoke, and we're sorry for not being able to make that happen for you. Moreover, we are disappointed that our team was not as responsive as they should have been in addressing your concerns. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Thank you for being patient, and we hope you will consider giving us another chance to provide you with the hospitality you deserve.Sincerely, Hotel Management

Dear Tre, Thank you for sharing your review with us. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We regret your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management

I was sorry to hear that the guests in the property made your stay feel unsafe. Please rest assured, while we are a pet friendly hotel, most of our guests are extended stay, so they are here for work. We never have issues with crime in our hotel and want to ensure our guests feel safe when checking in and staying with us. Thank you for your business, I hope you will give us another chance in the future.

I'm sorry to see that you didn't enjoy your stay. We have a smoking floor and non smoking available for our guests to avoid any smoke smell for our non-smoking patrons. Unfortunately, due to being an extended stay hotel, our guests cook often in their rooms, which I understand can leave a bad experience in the hallways for our other guests. We will continue to find ways to provide the best possible experience for our guests. Thank you for bringing this to our attention.

Thank you for staying with Extended Stay America!

I'm sorry to hear that you didn't enjoy your stay. I'm happy to see you had a great guest service experience. I hope you will give us another chance in the future.

I'm sorry to see that you didn't enjoy your stay. We strive to provide a great experience for our guests. I hope you will give us another chance in the future.

I'm sorry to see that there were roaches at your previous hotel, but that this hotel didn't provide the positive experience that we strive for after that encounter. We take cleanliness very seriously and will take this review into account during our next company meeting. Thank you for bringing this to our attention.

I'm sorry to hear about the cleanliness issues you experienced when staying at our hotel. We strive to provide the best possible experience to our guests when they stay with us, so it's disheartening to hear that this was your experience. Thank you for bringing this to our attention, so that we can improve in the future.

It looks like your stay didn't go as planned. We are consistently looking for new ways to improve and hope you will give us another chance in the future.

I'm sorry to see you didn't enjoy your stay. We will use this review to improve for the future.

I'm sorry to see that the stay didn't go as planned. Thank you for bringing this to our attention, so that we can improve in the future.

I'm sorry to see that the stay didn't go as planned. Thank you for bringing this to our attention, so that we can improve in the future.

Thank you for providing us with such essential feedback that will help us improve, Jackie. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.

Hello DeShawna. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

Thank you for taking the time to review your stay with us, Yeona. We sincerely apologize for the issue that you encountered with cleanliness and pest sightings. These are concerns that we take very seriously and will forward them to upper management for proper resolve.