Jesus, It's gratifying to know you had a 5-star experience at DoubleTree by Hilton Lubbock - University Area, and we sincerely appreciate that you have acknowledged our efforts to provide a comfortable and safe stay experience at our hotel. We are thrilled to hear that our location, décor and layout, dining options, bar service, high cleanliness standards, and kind staff were all highlights of your visit, and it's most rewarding to read that you intend to revisit us. We are happy that we succeeded in providing a great guest experience at our Lubbock hotel, and we're excited to have you back. Have a safe trip!Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Hello Lance, Thank you for choosing DoubleTree by Hilton Lubbock University Area. We apologize for the inconvenience with your A/C but are glad we could swiftly resolve the issue for you. It's great to hear you enjoyed our Restaurant and Bar offerings. We appreciate your kind words about our hotel and hope you had a pleasant stay despite the roughness of the city. We look forward to welcoming you back on your next visit to Lubbock. Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Thank you for taking a moment to review your experience with us, Anil! At DoubleTree by Hilton Lubbock - University Area, we're committed to providing memorable experiences for our guests, and your complete satisfaction lets us know we're on the right track. We eagerly await your next visit and the chance to delight you again. Thank you for choosing us. Safe travels!Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Thank you for the positive rating, Mark! We are grateful you took the time out of your busy schedule to rate us and are pleased to know we met your expectations on this visit. If there's anything else we can do to make your stay even better, please don't hesitate to let us know. Thank you for choosing DoubleTree by Hilton Lubbock - University Area for your recent stay. We hope to see you again soon!Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

April, Thank you for your 5-star review. We greatly appreciate your stay and your perfect rating! We strive to ensure that every guest who stays with us leaves 100% satisfied, and we are happy we achieved said task with you. We hope to have the pleasure of welcoming you back soon for another rewarding stay. Thank you for choosing DoubleTree by Hilton Lubbock - University Area. Safe travels!Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Edwin, We appreciate your choice to stay with us at DoubleTree by Hilton Lubbock - University Area and your 5-star review of our hotel - thank you! It's rewarding to hear you had a great impression of our property, and we hope you had an enjoyable time with us. We regret any disruption to your experience due to the ongoing construction. We understand this can be disruptive and are grateful for your patience and understanding. We look forward to welcoming you again and hope that you experience an even better stay upon your return. Safe travels!Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Edwin, We appreciate your choice to stay with us at DoubleTree by Hilton Lubbock - University Area and your generosity with the rating. Your satisfaction is important to us, and we are pleased to hear that your overall experience was enjoyable. Lubbock is a booming city, as reflected in its rapid growth and development in recent times. While we're excited to be part of the future of our wonderful city, the ongoing construction can be the trade-off. We apologize for any inconvenience caused and hope this aspect of your visit did not take away from your overall experience too much. Thank you for your feedback and your understanding. We eagerly await your next visit and hope to provide an even better experience on your return. Safe travels!Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Patricia, We appreciate your choice to stay with us at DoubleTree by Hilton Lubbock - University Area and your 5-star review of our hotel. We are delighted to have provided you with suitable accommodation for your trip here and hope to remain your preferred choice in Lubbock for future visits. Thank you for staying with us on this journey.Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Carry, we appreciate your feedback. While we're pleased you found our hotel and restaurant to your liking, we regret to hear that your stay was not entirely satisfactory. Issues with parking and initial room assignment can certainly be disconcerting and we're glad our team members were able to address the latter promptly. Your comfort and sense of security are of utmost importance to us and we'll be taking your observations into account for future enhancements. We hope for another chance to provide you with a seamless experience.

Nicholas, we regret to hear about your experience. Overbooking is an occurrence we strive to prevent and we're sorry you felt our resolution was lacking. Please know, we value your feedback and are taking steps to improve our guest experience at the front desk. Thank you for bringing this to our attention.

Kerri, thank you for taking the time to rate your recent stay at DoubleTree by Hilton Lubbock - University Area. We acknowledge your neutral rating and if there are any areas you feel we could improve upon to enhance future stays, please do not hesitate to share. We appreciate your feedback and hope to have the opportunity to welcome you back.

Mariah, it seems you had an unsatisfactory experience and for that, we apologize. Without specifics, it's challenging to address your concerns, but we encourage you to reach out directly so we can better understand your experience. Your feedback is important to us and we would like to have the chance to improve upon your next visit.

Quinton, we're truly sorry to hear about your experience. It's regrettable that you weren't allocated the room type as per your booking and didn't find our team members as welcoming as they should be. We continuously strive to improve our hospitality and your comments are valuable in this process. We assure you immediate steps will be taken to rectify the issues raised.

Isaiah, it's wonderful to hear you enjoyed your stay at DoubleTree by Hilton Lubbock - University Area. We appreciate your note about our team members. We take all feedback seriously and will strive to ensure our guests feel well-attended to. We're looking forward to welcoming you back soon.

Tray, thanks for choosing DoubleTree by Hilton Lubbock - University Area and for your rating. We're glad you had a good experience and we look forward to welcoming you back on your next visit.

Melisa, it's always a joy to hear when guests appreciate the prime location of DoubleTree by Hilton Lubbock - University Area. We're glad you found your stay enjoyable with our ample room space and comfortable beds. We'd be thrilled to welcome you again next time you're visiting for a concert or just to enjoy the area.

Wesley, it's wonderful to hear that your stay at DoubleTree by Hilton Lubbock - University Area was pleasing. We strive to provide an exceptional experience for all our guests, and your comment is a testament to this. Please visit us again soon. We're looking forward to your next stay.

Dina, we're elated to know you had such a positive stay at DoubleTree by Hilton Lubbock - University Area! We eagerly look forward to welcoming you back for another exceptional experience.

Todd, thank you for your comments. It's disheartening to hear about the inconvenience you experienced related to our restroom facilities and lack of essentials upon arrival. We recognize every detail is important and will emphasize these points with our team. Yet, we're glad you found our bedding comfortable. We appreciate your feedback and hope to deliver a more positive experience next time.

Elizabeth, it's lovely to hear you appreciated the comfort of the DoubleTree by Hilton Lubbock - University Area rooms and had a problem-free stay! We understand your concerns regarding the location and we assure you that safety is our utmost priority. All our guests are encouraged to park as close as possible to the building for additional convenience. Your feedback is invaluable and we thank you for your review. We hope to welcome you back in the future.

Janet, thank you for your glowing feedback on your stay at the DoubleTree by Hilton Lubbock - University Area. It's magnificent to know that our team member at the counter impressed you and that you found our rooms to be spotless and well-equipped for your needs. We're delighted we'll have the opportunity to welcome you back in the future.

Jorge, it's fantastic to see such a high rating for DoubleTree by Hilton Lubbock - University Area. We're thrilled to know that your stay with us met your expectations. We can't wait to welcome you back for another excellent experience. Thank you for choosing us.

Taylor, we regret to hear that your expectations were not fully met during your stay. We are aware of your concerns regarding the sound insulation and the hot water supply, and would like to assure you we are attentive to these details. We understand your observations about the surrounding area and appreciate your honesty. We want each of our guests to feel they are receiving value for their stay, and we're sorry this was not the case for you. We hope to have the opportunity to provide a more favorable experience in the future.

It's regrettable to read about your challenging experience. We take all feedback seriously, especially concerning unusual odors and cleanliness of the rooms. We have shared this with our housekeeping team to work on improvements and ensure a more pleasant stay for our guests. We also understand your discomfort about high activity and noise and will share your thoughts with our team to cultivate a more serene environment. We would deeply appreciate the opportunity to regain your trust in the future to provide a comfortable and enjoyable stay.

We appreciate you taking the time to share your feedback, Hermelinda.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.

Brittany, we deeply regret that you were not entirely satisfied with your stay, especially in regards to noise disturbance, cleanliness, and water temperature. Your experience certainly does not match the high standard we strive to deliver. We understand the importance of these details and have taken note for improvements. Rest assured, your feedback about your overall experience is valued, and we hope to have the opportunity to serve you better in the future.

Hayley, it's fantastic to see your 5-star rating for DoubleTree by Hilton Lubbock - University Area. We're sincerely happy you had such a delightful experience. We eagerly await your return visit.

Marilyn, thank you for your positive feedback. It's great to hear you enjoyed a pleasant check-in experience at DoubleTree by Hilton Lubbock - University Area. We make every effort to start each guest's stay off right and we're gratified that your visit was no exception. We hope to welcome you back in the future.

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Heather, thank you for highlighting the superb customer service you received at DoubleTree by Hilton Lubbock - University Area. We're delighted to hear how clean your room was and that you enjoyed your dining experience. We can't wait to welcome you back for more delicious meals and an immaculate stay.

Anna, it's delightful to hear such positive feedback! We're thrilled that you found the DoubleTree by Hilton Lubbock - University Area to be truly wonderful. Your acclaim is greatly appreciated. We look forward to hosting you again on your next visit.

Chris, it's fantastic to hear about the warm welcome you received at the DoubleTree by Hilton Lubbock - University Area. We're delighted that Maddison exhibited outstanding hospitality, and her assistance made a difference in your check-in process. We can't wait to share your compliments with her! Looking forward to your next visit.

Thanks, Sharayah! It's outstanding your time at DoubleTree by Hilton Lubbock - University Area was fantastic. We can't wait until your next visit!

Sara, it's delightful to hear you enjoyed the location and comfort at DoubleTree by Hilton Lubbock - University Area. We appreciate your feedback about the cleaning aspect in the room - we're committed to continual improvements in this area. We understand parking can sometimes get a bit challenging but rest assured we are dedicated to providing a smooth experience. Looking forward to welcoming you back for an even more pleasing stay.

Jorge, your high rating of DoubleTree by Hilton Lubbock - University Area is greatly appreciated. Your feedback means the world to us, and we're thrilled you had an excellent experience during your stay. We hope to serve you again in the near future. Safe travels.

Matthew, thank you for choosing to stay at the DoubleTree by Hilton Lubbock - University Area and for your great rating. We would love the chance to welcome you back, and strive to make your next stay even better. Safe travels until then!

Brittany, the DoubleTree by Hilton Lubbock - University Area appreciates your positive feedback. We're thrilled to hear you had a fantastic overall experience and enjoyed the comfortable bedding and tranquil atmosphere. It's also wonderful that our team members made a positive impression and that the restaurant met your culinary expectations. Your kind words will surely inspire our ongoing commitment to stellar services. We can't wait to welcome you back for another great stay.

Thank you for this excellent rating, William!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at DoubleTree by Hilton Lubbock - University Area! We'd love to host you again someday for yet another unforgettable visit.

Leeann, it's regrettable to learn of your concerns with room cleanliness and noise disturbances. We prioritize the comfort and satisfaction of our guests and we're always working towards improvement. Be assured, we'll address your concerns and aim for a quiet, spotless environment in all our rooms. We hope for a chance to provide a better experience in the future.

Anthony, we regret to hear that your stay did not meet your expectations. Your feedback on the upkeep and our team members is crucial in identifying areas for improvement. We're consistently striving to enhance our guest experience, therefore your comments will be reviewed in depth. We hope to have the opportunity to better serve you in the future.

Sylvia, thank you for choosing to stay at the DoubleTree by Hilton Lubbock - University Area. We're thrilled to know you've had a wonderful experience. We look forward to welcoming you back for another delightful stay.

Kristi, thank you for your feedback on your recent stay. We regret that you encountered issues with the water temperature and sound levels from the communal areas, but are glad to hear that our team members were prompt in addressing your requests. Positive remarks about the food are also appreciated. Your review aids us in our commitment to continuous improvement and guest satisfaction. We do welcome the opportunity to ensure a more comfortable stay for you in the future.

Rabi, we appreciate your complimentary remarks regarding the recent updates at the DoubleTree by Hilton Lubbock - University Area. Concerning the water pressure, your feedback is deeply valued and we're already working to enhance every aspect of our guest experience. We hope to have the privilege of hosting you again in the future.

Thanks for the perfect rating, Michael!We're pleased to hear that you have fully enjoyed your stay at DoubleTree by Hilton Lubbock - University Area, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

Kip, we appreciate your comments and regret to hear your stay did not align with your expectations. Without delving into specifics, we acknowledge the concerns raised regarding some of our available amenities. Furthermore, security is priority at all times, which explains the presence of officials to ensure guests' safety. Finally, we understand the point about our manpower provision and are continuously reviewing our processes for optimal service delivery. Your feedback is important for improvements. Thanks again for your review.

Mark, We regret the fact that we failed to meet your expectations on this visit and sincerely apologize for any inconvenience caused. A front desk attendant should always be available, so this is very strange. At times, our staff may be assisting other guests or in the back office. Please know that we will look into this and bring this to our team's attention. We are disappointed that you did not have a quick check-in experience. This is not the usual feedback we get, and we will endeavor to find out what specifically arose and attempt to put a mechanism in place to avoid this scenario in the future. We're genuinely sorry to learn about the room assignment. This is certainly not taken lightly, and we are investigating the circumstances you describe to establish why you were given a key to an occupied room. We assure you that we will put procedures in place to ensure this does not occur again. Regarding the room location, we always welcome special requests from our guests and are happy to accommodate them when we can, but room location preferences are subject to availability and hence cannot be guaranteed. We appreciate your understanding in this matter and hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Thank you for choosing the Doubletree By Hilton Lubbock - University Area for your lodging needs on this trip and for taking the time to leave us feedback. We wish you nothing but pleasant travels ahead.Warm Regards,Shannon Edwards, General ManagerDoubleTree by Hilton Lubbock University Area

Lisa, we're sorry that the location did not meet your expectations. Our property is situated in close proximity to the university area and we understand that urban surroundings may not be preferred by all. Your feedback is greatly appreciated, and we hope for an opportunity to provide a better experience in the future.

Sergio, thank you for sharing your experience at DoubleTree by Hilton Lubbock - University Area. We're glad to hear you appreciated the kindness of our front desk colleague and found our rooms to be comfortable and clean. However, we're sorry to hear you found the pool a bit too cold for your liking. We value your feedback and hope to have the opportunity to exceed your expectations on your future visits.