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Reviews of Best Western Lubbock West Inn & Suites

2.5 out of 5
Best Western Lubbock West Inn & Suites
5310 Englewood, Lubbock, TX

Reviews

7.8

Good

Rating 10 - Excellent. 76 out of 166 reviews" "
Rating 8 - Good. 38 out of 166 reviews" "
Rating 6 - Okay. 21 out of 166 reviews" "
Rating 4 - Poor. 15 out of 166 reviews" "
Rating 2 - Terrible. 16 out of 166 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It says there is a hot tub when there is not one! That was one of the main reasons for booking.
Stayed 1 night in May 2024
Response from Hotel Management on May 25, 2024
Thank you for your feedback. I apologize for any inconvenient experienced during your stay. We make sure to be up to your expectations next time.

8/10 Good

James, Chandler

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ice machine broke except 1st floor, otherwise a good value
Stayed 1 night in May 2024
Response from shri on May 22, 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again . Enjoyed our stay and appreciated the receptionist kindness .
Stayed 1 night in May 2024
Response from Hotel Management on May 17, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Hotel Management on May 18, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Park

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well kept
Stayed 1 night in May 2024
Response from LM on May 10, 2024
Thank you for the kind words. We hope to see you next time.

10/10 Excellent

StephenShannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Apr 2024
Response from RD on May 5, 2024
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

JAMIE

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overpriced outdated breakfast was not good Pool was broken down concrete around it kid sliced his foot on it Overall it wasn’t nasty but def not worth the money
Stayed 1 night in Apr 2024
Response from Front Desk Staff on May 1, 2024
Thank you for sharing your concerns. Our maintenance team will look further into that.

10/10 Excellent

Jessica

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from RD on Apr 29, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Bertha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again !
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 27, 2024
Thank you for your feedback, we appreciate your ratings.

8/10 Good

Ghersee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 21, 2024
Thank you for your feedback, we appreciate your ratings.

4/10 Poor

Sherri, West Grove

Disliked: Amenities, property conditions & facilities
Back door to property does not close so anyone can get in. Only hand towels provided in bathrooms, no bath towels. Ceiling fan didn't have blades when I arrived, were added after first night. AC barely cooled the room. Staff was nice. Bed was comfortable and clean but overall did not feel safe.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 14, 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The bathroom tub had no shower pull. Bathroom sink faucet leaked. Bathtub stopper was broken.
Stayed 4 nights in Apr 2024
Response from Hotel Management on Apr 13, 2024
We'll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Hot not working
Stayed 1 night in Mar 2024
Response from Hotel Management on Apr 13, 2024
we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

RUSSELL, NEWARK

Business traveller
Great hotel
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 11, 2024
Thank you for your feedback, we appreciate your ratings.

2/10 Terrible

becky

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So much to say. Elevators.. 1 out of service, 2nd one is past its inspection date and falls 2-3” when you get to the 3rd floor. We stayed 4 nights, our room was only cleaned once, and by cleaned I mean garbage taken out, and towels replaced. No bed made, not vacuumed and last guest lips marks all over balcony door window. Oh and balcony was covered in bird poop so you couldn’t use. Pool was cleaned once, then was unusable as it had garbage floating in it. The area around the pool was covered in piles of bird poop and cigarette butts. So gross. The breakfast area was not cleaned or looked after until after breakfast was done. So if you were going about an hour after it opened it was filthy. Never used it as it was sticky everywhere. I can not believe this is the standard of best western now.
Stayed 5 nights in Apr 2024
Response from shri on Apr 9, 2024
Thank you for your feedback. I apologize for any inconvenient experienced during your stay. We make sure to be up to your expectations next time.

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities
We checked into our room and beds looked like someone had took a nap in them. Fronk desk area looks neat and clean but the halls look sketchy. We requested a refund and found another hotel
Stayed 1 night in Apr 2024
Response from Hotel Management on Apr 6, 2024
Thank you for your feedback. I apologize for inconvenient experienced but we offered a room change and we refunded you back. We make sure to be up to your expectations next time.

8/10 Good

Danielle

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The front desk staff is top notch! Rooms are great and the price was definitely worth it!
Stayed 2 nights in Mar 2024
Response from shri on Apr 1, 2024
Thank you for your feedback, we appreciate your ratings.

2/10 Terrible

Nichole

Disliked: Staff & service
Stayed 4 nights in Mar 2024
Response from shri on Mar 20, 2024
Thank you for your feedback. I apologize for any inconvenient experienced during your stay. We make sure to be up to your expectations next time.

10/10 Excellent

TIMOTHY

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access, plenty of dining and shopping choices nearby
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 14, 2024
Thank you for your feedback.

10/10 Excellent

Bridget

Stayed 2 nights in Feb 2024
Response from Hotel Management on Mar 31, 2024
Thank you for your feedback, we appreciate your ratings.

8/10 Good

TIMOTHY

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Close proximity to dining
Stayed 1 night in Mar 2024
Response from S on Mar 11, 2024
Thank you for your feedback.

10/10 Excellent

Dewonamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Employees was also great. We are looking forward to booking again.
Stayed 1 night in Mar 2024
Response from Hotel Management on Mar 8, 2024
Thank you for staying with us! We appreciate your feedback. Hope to see you again.

10/10 Excellent

Cody

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 8, 2024
Thank you for staying with us! We appreciate your feedback. Hope to see you again.

4/10 Poor

Colton

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Elevator, ice machine and hot tub out of service. The pool was “closed for the season” but wasn’t open when I stayed here last summer either so I think they’re just selling hope. The howler head stand was malfunctioning and would not stay in the same spot, at one point it turned outside the shower curtain, while I was washing my face, and soaked the entire bathroom. The other elevator works but it was a sketchy ride up and down. I didn’t hate my stay entirely as there were the basics that I needed while I was there for work. However, I think it’s wrong for them to advertise amenities that aren’t available, as if they were. It also seems they care little for the condition of their establishment. One elevator was out of commission and the other was a sketchy ride both ways.
Stayed 2 nights in Feb 2024
Response from KUMAR V on Feb 27, 2024
Dear colton,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.thank you,

10/10 Excellent

Vicky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The motel was great. Staff was excellent. Will definitely be staying again
Stayed 1 night in Feb 2024
Response from HOTEL MANAGEMENT on Feb 23, 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sabina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great atmosphere friendly service nice staff.
Stayed 1 night in Feb 2024
Response from kumarv on Feb 19, 2024
Thankyou for staying with us.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Hotel was very clean. Staff was great. One night stay with no problems.
Stayed 1 night in Feb 2024
Response from Christina AGM on Feb 17, 2024
Thank you for giving us your feedback on your stay here Best Western. Look forward to seeing you again soon

6/10 Okay

Jerrod

Stayed 2 nights in Feb 2024
Response from CB on Feb 17, 2024
Thank you for your feedback

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from CB on Feb 13, 2024
Thank you for your feedback

8/10 Good

Sheila

Stayed 1 night in Feb 2024
Response from Hotel Management on Mar 21, 2024
Thank you for your feedback.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was amazing.
Stayed 1 night in Feb 2024
Response from CB on Feb 11, 2024
Thank you for your feedback. Look forward to seeing you again soon.

10/10 Excellent

Amanda

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet and chilled.
Stayed 1 night in Feb 2024
Response from cb on Feb 8, 2024
Thank you for you feedback

2/10 Terrible

Jashaun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn't refund me my money
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Feb 4, 2024
WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE BUT WE CHARGED BECAUSE YOUR LAST STAY WE NOTICED DAMAGED SHEETS. THANKYOU FOR UNDERSTANDING.

6/10 Okay

Nora

Travelled with family
Liked: Staff & service, room comfort
Dirty
One blanket was dirty we couldn't use it, and the restroom was stained with black spots one the floor like they didn't clean or mop it, and the carpet had red stains everywhere..not good my necie had a new born and we couldn't travel that night or we would have it was to late to changed hotels..
Stayed 1 night in Feb 2024
Response from MANAGEMENT on Feb 4, 2024
WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE CAUSED BY THE STAINS IN YOUR ROOM. YOUR COMFORT AND SATISFACTION ARE OUR TOP PRIORITIES. THANKYOU FOR YOUR UNDERSTANDING.

10/10 Excellent

Amanda

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kumarv on Jan 31, 2024
thank you for staying with us. We hope you will come back and see us again soon.

10/10 Excellent

Hendrik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from kumarv on Jan 31, 2024
thank you for staying with us. We hope you will come back and see us again soon.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the large bright rooms and the price!
Stayed 2 nights in Jan 2024
Response from Az on Jan 22, 2024
Thank you for staying with us. We greatly appreciate your feedback and hope to see you again soon!

6/10 Okay

Shawn

Travelled with partner
Disliked: Staff & service, amenities
Large room with 32 inch TV!! Need a 42 in at least for a room of that size. Also had a suite so very disappointed. Also no water pressure in shower
Stayed 1 night in Jan 2024
Response from kumarv on Jan 21, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Raul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from shri on Jan 14, 2024
Thank you for staying with us. We greatly appreciate your feedback and hope to see you again soon!

2/10 Terrible

Daniel

Response from KUMAR V on Jan 9, 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from kumarv on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Amanda

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from kumarv on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from kumarv on Jan 8, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Stayed 2 nights in Dec 2023
Response from kumarv on Jan 7, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience, nice stay.
Stayed 2 nights in Dec 2023
Response from kumarv on Jan 7, 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Marcus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Dec 2023
Response from kumarv on Dec 31, 2023
thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Priscilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from vinay on Jan 1, 2024
Thank you for staying with us. We hope you will come back and see us again soon.

10/10 Excellent

Amanda

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from s on Dec 31, 2023
Thank you for staying with us. We greatly appreciate your feedback and can't wait to see you again soon!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JoJo on Dec 24, 2023
Thank you for staying with us. We greatly appreciate your feedback and hope to see you again soon. Happy Holidays!!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel stay ever.
Stayed 2 nights in Dec 2023
Response from AD on Dec 23, 2023
We sincerely apologize for the disappointment you experienced during your recent stay with us. Your feedback is extremely important to us, and we would like to address your concerns to ensure that we improve our services.Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust on a future visit.