Outdoor pool

Reviews of Americas Best Value Inn Lubbock E

2 out of 5
Americas Best Value Inn Lubbock E
150 Slaton Rd, 84Hwy/ I-27, Lubbock, TX

Reviews

7.0

Good

Rating 10 - Excellent. 226 out of 1000 reviews" "
Rating 8 - Good. 341 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 132 out of 1000 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.2/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Andrea

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely disgusting.
Stayed 4 nights in May 2024
Response from Guest Relations Management on May 15, 2024
Hi Andrea,We are sorry to learn that your experience at our hotel fell short of your expectations. We take guest satisfaction seriously. We would appreciate it if you could provide us with more specific details about the issues you encountered so that we can investigate and address them promptly. We value your feedback and are committed to making improvements based on it. We hope you will consider giving us another chance to provide you with a better stay in the future.

6/10 Okay

Gwendolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities
One room was great! I had requested 2 non smoking rooms. Ours was but the other room upon checking in was filled with smoke. Smoke alarm was missing and phone had been disconnected from wall. Manager refunded our money for one of the nights . Staff was amazing helpful but still hated the way room was. Won't return to that motel.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 15, 2024
Hi Gwendolyn,Thank you for sharing your experience with us. We regret the inconvenience you encountered with the smoking room upon check-in. It's regrettable that the room did not meet your expectations, and we understand your disappointment. We appreciate your acknowledgement of our helpful staff, and we're glad they were able to assist you during your stay. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our future guests. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future.

10/10 Excellent

Peggy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay for a cheap price. Bed wss comfortable, room was clean and staff wss friendly. Would stay there again.
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Peggy,Thank you for choosing to stay with us and for sharing your positive experience! We are thrilled that you found our beds comfortable, rooms clean, and staff friendly. We look forward to welcoming you back on your next visit.

4/10 Poor

Petar

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
It is not even close to the pictures shown on the website
Stayed 1 night in May 2024
Response from Manager on May 14, 2024
Hello Petar, We appreciate your feedback and will share it with our team for further review. Guest satisfaction is our top priority, and we apologize for any discrepancies. Should you wish to discuss your concerns further, please don't hesitate to reach out to our management team.

8/10 Good

James

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet, the staff was very helpful and friendly, and places were a very short drive away (within 1o minutes). The AC was excellent. The shower did not work but we were only there 2 nights. We got in the first night and didn't use the shower. When we discovered the issue we did not bring it to their attention. We had 2 pets with us and did not want to risk them getting out.
Stayed 2 nights in May 2024
Response from Guest Relations Management on May 12, 2024
Hi James,Thank you for taking the time to provide feedback about your recent stay at our hotel. We appreciate your positive comments about the quietness of the property, helpful and friendly staff, convenient location, and excellent AC.We are glad to hear that you enjoyed a peaceful and quiet stay and that our staff provided you with helpful and friendly service. It is also great to know that our location was convenient for you, with nearby places being just a short drive away.We regret any inconvenience you experienced with the shower not working during your stay. We appreciate your understanding in not bringing this issue to our attention, as you were concerned about your pets. However, we encourage guests to notify us of any issues they encounter so that we can address and rectify them promptly. Thank you for choosing our hotel, and we hope that you will consider staying with us again in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.

2/10 Terrible

Suzanna

Stayed 1 night in Apr 2024
Response from Guest Relations Management on May 17, 2024
Hi Suzanna,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was good for the price . Bed was surprisingly comfortable. Area was quiet. I would stay again !
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 25, 2024
Hi Rochelle,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Stuart

Liked: Cleanliness, staff & service
It was okay, neighbors were drinking beer
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Stuart, We regret to hear about your experience with neighboring guests. We encourage all guests to reach out to management during their stay for immediate assistance with any disturbances. Your feedback helps us address areas of improvement for future stays.

10/10 Excellent

a

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Relations Management on Apr 16, 2024
Hi A,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

Steven

It was quiet around there. Hard time seeing the sign. Drove by it 3 times before realizing it was the motel.
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Steven,We appreciate your feedback and apologize for any inconvenience with locating our property. Your input helps us enhance the guest experience. Please feel free to reach out to our management team with any further concerns. Thank you for choosing to stay with us.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
We definitely come back …
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 14, 2024
Hi Jessica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 Excellent

Jessica, Lubbock

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Jessica,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 Good

MOLLY, Sherwood

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for our over night stay. Lots of parking. Has not remodeled or upgraded except the TV. The beds were another story! The mattresses were awful. They were atop a hollow frames. Every time you moved it sounded like someone was slamming a metal file cabinet.You can hear it from other rooms. Only 2 electrical plugs in the room and one didn't work. The furniture definitely needs an update. We did not shower so I can't comment comment.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 12, 2024
Hi Molly,Thank you for sharing your feedback regarding your recent overnight stay at our hotel. We appreciate your comments and take them seriously as we strive to improve our services and facilities.We are pleased to hear that you found ample parking available. However, we understand that you were disappointed with the lack of remodeling or upgrades, as well as the condition of the mattresses and bed frames. We will assess the situation and take necessary steps to address them, ensuring a more comfortable and pleasant experience for our guests.Regarding the limited number of electrical plugs and the malfunctioning plug in your room, we understand the importance of having accessible and functional outlets, and we will investigate and rectify the situation promptly.Your feedback regarding the furniture is duly noted, and we will evaluate the condition of the furnishings in the room you stayed in to determine if updates or replacements are necessary.Thank you for bringing these matters to our attention. Your feedback is important to us as we continue to improve our facilities and services. If you have any additional suggestions or concerns, please feel free to reach out to our customer service team or the hotel management.We appreciate your stay with us and hope to have the opportunity to welcome you back in the future, providing you with an improved experience.

8/10 Good

Marisa

Liked: Staff & service
Quiet stay
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Marisa,Thank you for taking the time to leave a review about your recent stay at our hotel. We are glad to hear that you had a quiet and peaceful experience.Creating a tranquil environment for our guests is one of our top priorities, and we're delighted that we were able to provide you with a calm stay. We understand the importance of a good night's sleep and aim to ensure that our guests have a restful experience.We appreciate your feedback and recommendation. It was a pleasure having you as our guest, and we look forward to welcoming you back in the future.

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, property conditions & facilities
Liked breakfast, the room, bed and air heater/conditioner. Had trouble opening the room entrance door with a card key, it read card only occasionally. Location is convenient for those passing by, but there is nothing around within walking distance.
Stayed 1 night in Mar 2024
Response from Guest Relations Management on Mar 6, 2024
Hi Dmitry,Thank you for sharing your feedback regarding your recent stay at our hotel. We're pleased to hear that you enjoyed aspects such as our breakfast, room, bed, and air heater/conditioner. Your satisfaction is important to us, and we're glad these amenities met your expectations.We apologize for the inconvenience you encountered with the card key and the difficulty in consistently opening the room entrance door. Your comment has been noted, and we will address this issue promptly to ensure a smooth and hassle-free experience for our guests.Regarding the location, we understand that while it may be convenient for those passing by, there may not be many amenities within walking distance. We appreciate your feedback on this matter and will take it into consideration as we strive to improve our guests' overall experience.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Guest Relations Management on Feb 16, 2024
Hi Keith,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

4/10 Poor

Elisabeth

Disliked: Property conditions & facilities
Fix the problem already
2nd time to stay at this hotel. Both times I had trouble with getting the keys to work to unlock the door to the rooms. After reading several other reviews, apparently I’m not the only one. And yet, the problem has not been resolved.
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Feb 8, 2024
Hi Elizabeth,We apologize for the recurring issues you've experienced with the key cards during both of your stays at our hotel. It's concerning to hear that this problem has not been resolved despite multiple instances of feedback.We understand how frustrating it can be to have difficulty accessing your room, and we apologize for any inconvenience caused. Rest assured, we take this matter seriously, and we will investigate the root cause of the recurring key card issues to ensure a permanent resolution.We appreciate your patience and understanding, as well as your feedback in bringing this matter to our attention. If there is anything else you would like to share or if you have any further questions or concerns, please feel free to reach out to us directly.Thank you for choosing our hotel for your stays, and we apologize again for the inconvenience caused. We hope to have the opportunity to improve your experience in the future.

10/10 Excellent

Pat

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Guest Relations Management on Jan 10, 2024
Hi Pat,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on Jan 7, 2024
Hello Pat,We appreciate you taking the time to stay with us and sharing your rating. We hope you had a comfortable and enjoyable experience at our hotel. If there is anything specific you would like to share with us, please don't hesitate to reach out. We value your feedback and would love to hear from you. We look forward to welcoming you back in the future.

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 7, 2024
Hello jeffrey,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had an excellent experience. If you have any additional comments or feedback, please don't hesitate to reach out to us. We hope to welcome you back soon for another fantastic stay!

6/10 Okay

sandy

Travelled with partner
Disliked: Property conditions & facilities
The rooms were nicer without the nasty carpets however the bathroom still needed upgraded. The beds were better than before and the new window blinds are better.
Stayed 1 night in Dec 2023
Response from Manager on Jan 10, 2024
Hello sandy, Thank you for sharing your feedback on your recent stay with us. We appreciate your positive comments about the improvement in our rooms, such as the removal of carpets and upgraded beds. We also take note of your suggestion to further upgrade the bathrooms. We continuously strive to enhance our guests' experiences and will take your feedback into consideration.

2/10 Terrible

Johnny

Disliked: Cleanliness, staff & service, property conditions & facilities
My mother had a bad experience with her car having the glass broken
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 27, 2023
Hi Johnny,We are deeply sorry to hear about your mother's unfortunate experience with her car being broken into during her stay at our hotel. We understand the distress and inconvenience this must have caused her.The safety and security of our guests and their belongings are of paramount importance to us. We have security measures in place, but unfortunately, incidents like this can still occur. We regret that we were not able to prevent this incident from happening.Please know that we take incidents of this nature very seriously, and we will be reviewing our security protocols to identify any areas for improvement. We will also assist your mother in any way we can, including providing information on local authorities and support services.Please accept our sincerest apologies for the distress and inconvenience caused. We deeply regret that your mother had to go through this experience during her stay with us. We appreciate your understanding and the opportunity to address this matter.

8/10 Good

jeffery D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 21, 2023
Hi Jeffery D, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Shannon,Thank you for reaching out and sharing your positive feedback. We strive to create a comfortable and welcoming environment for all our guests, so it's wonderful to hear that we succeeded in making your stay enjoyable. Your satisfaction is our utmost priority, and we're thrilled to have contributed to your travel comfort.We look forward to welcoming you back again soon!

2/10 Terrible

ROGER

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the only good thing was the bed was very comfortable. i had to change rooms the first day because my card key would not open my room . then the second night i thought the person in the room next door was going to be murdered when someone was pounding on the door and screaming for about 30 minutes. the microwave didnt work either.
Stayed 3 nights in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Roger,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your compliments regarding the comfort of our beds. However, we deeply apologize for the inconveniences and disturbances you experienced during your visit. We understand that these incidents were highly disruptive and not reflective of the quality of stay we strive to provide.We apologize for the issue with your card key and the inconvenience it caused. We are actively working to identify and resolve any technical difficulties with our key card system to prevent similar incidents from occurring in the future.Regarding the disturbance from the neighboring room, we sincerely apologize for the noise and disturbance you endured. Our team is committed to ensuring a peaceful and safe environment for all our guests, and we will take this incident as an opportunity to reinforce our security measures and reinforce our policies to prevent such disturbances in the future.We regret that the microwave in your room was not functioning properly. Your comment has been noted, and we will address this issue promptly to ensure that all our in-room amenities are in good working order for our guests.We truly appreciate your feedback as it helps us identify areas for improvement. We value your business and hope you will consider staying with us again in the future, allowing us the opportunity to provide you with a much-improved experience. If there is anything else we can do to assist you or if you have any further concerns, please do not hesitate to reach out to us directly.Thank you for your understanding, and we look forward to the possibility of welcoming you back.

4/10 Poor

Brandon

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Roach motel
The standard roach motel, when we checked in there was literally roaches crawling in our bed. We ended up checking out and going to a different place. Tried telling management and they were no help. I'll be asking for a refund through hotels.com as soon as I get back home.
Stayed 1 night in Dec 2023
Response from Guest Relations Management on Dec 19, 2023
Hi Brandon,We are deeply sorry for the distressing experience you had during your stay at our hotel. We sincerely apologize for the presence of roaches in your room and the lack of assistance you received from our management team. We understand how important cleanliness and prompt resolution of issues are to our guests, and we failed to meet those expectations in your case.We take reports of pests very seriously, and we have immediately engaged our professional pest control service to address the situation and ensure the thorough elimination of any infestation. Rest assured, we are taking the necessary steps to prevent such incidents from happening in the future.Regarding your dissatisfaction with our management team's response, we deeply regret any lapse in communication. We will be conducting an internal investigation to understand what went wrong and to implement measures to improve our guest service and problem resolution procedures.We understand your decision to seek a refund through hotels.com, and we fully support your request. We will also ensure that our team cooperates fully with hotels.com during the refund process. If there is anything else we can do to assist you or if you have any further details you would like to share, please don't hesitate to reach out to us directly.Once again, we sincerely apologize for the negative experience you had, and we genuinely hope that you will give us another opportunity to regain your trust.

10/10 Excellent

Karen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit & clean
Stayed 1 night in Nov 2023
Response from Guest Relations Management on Nov 29, 2023
Hi Karen,It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

2/10 Terrible

Aimee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
After staying for a week, I extended my stay by one day. They insisted on ANOTHER $50 deposit. I refused and canceled the reservation at the property one hour after the allowed check-in time. They reported me as a "no show" and kept the $70 for the night anyway. FYI, this property is NOT worth $70! If I hadn't been in a bind, I never would've paid over $40.
Stayed 1 night in Nov 2023
Response from Kenny on Nov 28, 2023
We Notice you have stayed few days with everyday booking with different OTA. every check in hotel require incidental deposit. even we refunded past stayed it all depends bank credit card You will get credit back soon or few day later..

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Amanda,Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay for a good price
Stayed 2 nights in Nov 2023
Response from Guest Relations Management on Nov 22, 2023
Hi Justin,It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay and cheap.
Stayed 1 night in Nov 2023
Response from Manager on Nov 5, 2023
Hello David,Thank you for choosing to stay with us and for your positive feedback! We're delighted to hear that you enjoyed your stay and appreciated our affordable rates. We hope to have the pleasure of welcoming you back in the future for another great experience.

10/10 Excellent

Chandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and pleasant.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Chandra, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

10/10 Excellent

BRYAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and service was great. The free breakfast was way better than i thought it would be.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Bryan, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay, including the room and the breakfast.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 Good

Terrence

Liked: Cleanliness, staff & service, property conditions & facilities
This is definitely lubbocks best value. Rooms were big staff was friendly and helpful. Its just an older property. It looks like they are trying to update things
Stayed 3 nights in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Terrence, Thank you very much for taking the time for feedback.We are delighted to hear that you loved the majority of your time. We are glad that you found the hotel to be of good value and that the staff provided you with great service.We appreciate your rating and feedback. It will assist us in determining our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.

8/10 Good

Zakary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located and clean.
Stayed 1 night in Oct 2023
Response from Guest Relations Management on Oct 17, 2023
Hi Zakary, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed most aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Quite with low traffic in the area. Staff was friendly.
Stayed 5 nights in Sep 2023
Response from Guest Relations Management on Oct 11, 2023
Hi Harry, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated most aspects of your stay, especially the friendly service of the staff.We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Rebecca, It's lovely to hear from you, and thank you so much for sharing your opinions on your recent stay at our hotel!We are delighted that you appreciated every aspect of your stay. We strive to provide each client with a relaxing and pleasant experience, and we are glad to hear that we have achieved this goal. We are pleased to have contributed to your travel convenience.We hope to see you again soon!

6/10 Okay

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Brian, Thank you so much for sharing your review.We are pleased to hear that you enjoyed most aspects of your stay. Your rating will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

4/10 Poor

Virginia

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Oct 5, 2023
Hi Virginia, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

2/10 Terrible

Clarence

Stayed 1 night in Sep 2023
Response from Manager on Oct 22, 2023
Hello Clarence,We're sorry to hear that you had a disappointing experience at our hotel. Please let us know specific details about what went wrong so that we can address it accordingly.

4/10 Poor

Lauren, San Antonio

Disliked: Cleanliness, amenities
Was a bed for the weekend, smelled like sweaty socks
Stayed 2 nights in Sep 2023
Response from Manager on Sep 23, 2023
Hello Lauren,It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our bed. We hope you'll return to see how we continue to improve our service and hospitality.

6/10 Okay

Jason

Disliked: Property conditions & facilities
It's alright for a cheap place to stay. They need to upgrade some stuff. A/C workred, so that was good. It was in in the 100's.
Stayed 4 nights in Sep 2023
Response from Guest Relations Management on Sep 12, 2023
Dear Jason, We value the time you took to share your impressions of your stay at our hotel.We are glad that the hotel was able to provide you with what you needed.Thank you for your feedback on the hotel needing some upgrades. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review.

2/10 Terrible

Corey

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Floor was extremely dirty, stains on sheets
Stayed 1 night in Sep 2023
Response from Guest Relations Management on Sep 11, 2023
Dear Corey, We appreciate you taking the time to provide your feedback.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We apologize for the dirty sheets. We would like to assure you that we take cleanliness very seriously, and we have taken steps to address the issues that have led to your negative experience. This concern will be dealt with by our housekeeping staff.We value your feedback as we constantly look for ways to enhance the guest experience at our hotel.We sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Guest Relations Management on Sep 6, 2023
Dear Edward, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable feedback.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 29, 2023
Dear Doug, It is lovely to hear from you, and we appreciate you taking the time to provide our hotel with your favorable rating.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!

6/10 Okay

Melanie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is not what it once was. The mattress was comfy but the sheets had something funky on them. So didn’t sleep with covers at all. Bathtub looked dirty could’ve been stained. Cable was awesome, that’s all. Used to be great. No more.
Stayed 1 night in Aug 2023
Response from Manager on Aug 26, 2023
Hello Melanie,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

10/10 Excellent

Leslie

Stayed 14 nights in Aug 2023
Response from Guest Relations Management on Sep 15, 2023
Hi Leslie, It's great to hear from you, and we appreciate you taking the time to tell us about your wonderful stay at our hotel.We strive to make every guest feel welcomed and comfortable, and we are thrilled when this goal is met. We are delighted to have contributed to your travel convenience.We appreciate you taking the time to write this review, and we hope to see you again soon!

2/10 Terrible

Lee

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed. Property is gross gross gross.
Stayed 1 night in Aug 2023
Response from Guest Relations Management on Aug 22, 2023
Dear Lee, We are sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance and cleanliness are our top priorities. We are very sorry that the pool was not in good condition. We would like to assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. Rest assured that our maintenance team will address this issue.These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

6/10 Okay

Tomasz

Travelled with family, Travelled with pets
Liked: Cleanliness
This is a basic motel with aging infrastructure. Most importantly the room was clean and bed comfortable. We didn’t see questionable clientele such as in Red Roof nearby, so okay for families. Value for the price is average to low. Aged conditions throughout, limited and poorly replenished breakfast.
Stayed 1 night in Aug 2023
Response from Manager on Aug 19, 2023
Hello Tomasz,Thank you for your review and comments regarding our bed and comments about our breakfast. Please do come see us again.

2/10 Terrible

BOUNCE

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Won’t stay again need a refund
Bugs were all over room walls were dirt shower was dirty floors were sticky A/C didn’t work
Stayed 2 nights in Aug 2023
Response from Guest Relations Management on Aug 31, 2023
Dear Bounce, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay.  It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the presence of bugs, the dirty floors, and the not working air conditioner.We would like to assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are clean and in good working condition. Please know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.