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Reviews of Jumbuck Motel

3 out of 5
Jumbuck Motel
45 Ilfracombe Road, Longreach, QLD

Reviews

7.6

Good

Rating 10 - Excellent. 62 out of 235 reviews" "
Rating 8 - Good. 94 out of 235 reviews" "
Rating 6 - Okay. 43 out of 235 reviews" "
Rating 4 - Poor. 19 out of 235 reviews" "
Rating 2 - Terrible. 17 out of 235 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jane

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the few pet-friendly places that don't relegate you to an unrefurbished room! It looked like a NORMAL motel room, it was lovely! Quite spacious too with a nice grassed area to go out on for your pup, and watch the kangaroos from the glass doors. :D Walking distance to the airport/Qantas museum if that's your thing.
Stayed 1 night in Dec 2023

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!!
This place was NOTHING like what advertised, don't book. You check yourself in so there is also no-one to complain too.
Stayed 1 night in Dec 2023

8/10 Good

Amy

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodation was neat and quiet
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault this accom at all for our 1 night in a longreach. Clean and tidy rooms. And not an issue at all. Pleasure to rest of heads here

4/10 Poor

Daimen

Disliked: Staff & service, property conditions & facilities
Room was not worth the money charged. Dated and in disrepair
Stayed 1 night in Sep 2023

6/10 Okay

Carmel

Stayed 2 nights in Sep 2023

6/10 Okay

thomas

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property has obviously been lovely in the past but now is managed offsite. Many disadvantages, but the view from our room was pleasant and we enjoyed our stay in Longreach.
Stayed 1 night in Sep 2023

6/10 Okay

Barry

Disliked: Staff & service
Stayed 4 nights in Aug 2023

2/10 Terrible

Adam

Disliked: Cleanliness, amenities, property conditions & facilities
If you enjoy paying a lot of money to spend the night with bed bugs, ants and mosquitoes then this is the place for you. Crazy amount of money for the room give its condition and facilities. You would be better off sleeping in your car honestly
Stayed 1 night in Aug 2023

6/10 Okay

Thomas

Travelled with partner
Disliked: Staff & service, property conditions & facilities
No staff on property and general maintenance not up to a good standard.
Stayed 3 nights in Jul 2023

2/10 Terrible

Jenn

I booked through Wotif and am unable to get a refund. I did not stay at Jumbuk. Very disappointing as I still cannot make contact with Wotif. Will never use again. I admit I did not see the no refund policy but tried almost immediately to make contact.
Stayed 3 nights in Aug 2023

2/10 Terrible

Graham

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioner was faulty, i needed to use the spoons in a packet to put in the vent so the air would circulate in the room. For a country motel the price was way too high considering the ageing condition of the motel. I would expect more value in the package such as a supplied meal as well the rooms are quite small barely swing a cat in the one i had. i would certainly not be recommending this motel to anyone i talk to in the future
Stayed 1 night in Jul 2023

10/10 Excellent

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy online check in, close to town, comfy beds, lovely toiletries, the lady on reception was fantastic and smiley.
Stayed 1 night in Jul 2023

4/10 Poor

Raylene

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The first room you couldn’t secure it the sliding doors lock was broken. The lovely lady moved us to a second room which was ok but you brought red dirt in as there was no door mat to clean your shoes, the tap in the basin was coming off
Stayed 2 nights in Jul 2023

6/10 Okay

Cheryl

Travelled with partner
Felt it wasn’t maintained, inside and out , our room had not been vacuumed before our stay , no reception at property , still reasonably expensive though
Stayed 2 nights in Jul 2023

6/10 Okay

John

Liked: Cleanliness
Disliked: Property conditions & facilities
Receptioin was in another motel which was a 200 meter walk away. Had to put up with a guests dog barking during the evening dark hours.
Stayed 3 nights in Jul 2023

4/10 Poor

Shannon

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

8/10 Good

Anne

Travelled with pets, Travelled with partner
Sent a message to the next door reception Re wi fi but didn’t receive an answer otherwise ok for a dog friendly motel otherwise ok
Stayed 1 night in Jun 2023

4/10 Poor

Alexander

Travelled with partner
Disliked: Staff & service, property conditions & facilities
I have stayed at the Jumbuck several times over the last 45 years and was disappointed with the surrounding and the way the property is managed . The bathroom door was broken and the sliding back door was dragging and difficult to open we were going to use the BBQ but it was filithy it was not good value extremely disappointed . No way I could I recommend the Jumbuck in its present condition
Stayed 2 nights in Jun 2023

10/10 Excellent

Graeme

Liked: Staff & service
Stayed 1 night in May 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Jia Han

Liked: Staff & service, amenities, property conditions & facilities
Ease of check in. Got a text about which room. Room entry is using a keypad to enter a number code. No physical keys. Spacious room. There is a microwave and cutleries available. There was no washing up liquid to clean after use though.
Stayed 2 nights in Dec 2022

2/10 Terrible

Louise

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked for 3 people, only found towels and cups for 2. Rang and emailed to get the missing items: no aknowledgement. Shouldn't have bothered because shower stank badly and was filthy. Have photo proof. Needless to say we didn't use the shower. Bottom Single bed had hairs on sheets and top bunker bed had a dirty pillow case. Other pillow cases and bed spreads were soiled. There were dead insects in the bathroom. Only stayed because we had driven all day, paid $206!!!!!! and everywhere else was booked. Ended up bringing in our own bedding so we could sleep. Never again and would like a refund. Will contact ombudsman with receipts and photo evidence of the disgusting conditions of the place to sort this matter out. If you're coming to Longreach, book in advance and definitely not the Jumbuck. Wotif should also be more discerning about the places they accept bookings for. A total let down from the motel and the booking app.

2/10 Terrible

Rae

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overpriced room. Shower in need of urgent repairs. Water goes everywhere. Toilet broken. Wifi not functioning. Rang office at the property next door. They were no help. Room didn’t get cleaned in the 5 nights I was there. An unmanned property if you need anything like to use the laundry you need to drive to the next property to use theirs. Very dirty and dusty room. Would not recommend this property at all. In need of a lot of maintenance. Stayed in better outback pubs. Do yourself a favour, keep driving past the Jumbuck.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and very accessible
Stayed 1 night in Nov 2022

6/10 Okay

Bernard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Sadly, the Jumbuck Hotel is looking a bit neglected and tired. Bathroom hairdryer had a lot of ‘red dust’, and the main brick wall seemed to have Spaulding at the far end! Bed was comfortable though! Pool also had significant amount of silt/sediment on the floor making it questionable to swim in.
Stayed 2 nights in Feb 2022

6/10 Okay

james

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property was run down , we could see thought structural damage in bricks into another room
Stayed 1 night in Oct 2021

4/10 Poor

Donna

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
disgusting
Room was spacious but tired looking. The chairs in the room were absolutely disgusting. The mirror in the bathroom was dilapidated, no cutlery or crockery. sliding door wouldn’t slide. I certainly wouldn’t recommend this motel to anyone
Stayed 1 night in Sep 2021

6/10 Okay

Tom

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Lack of direct on site contact with management. Not able to contact them directly by phone. Lack of in room amenities - 4 electrical appliances with one power point: 1 wine glass only 1 water glass only. Had to physically leave the site to contact management re rectifying these problems. Very overpriced for what you got.
Stayed 5 nights in Sep 2021

2/10 Terrible

Joshua

Disliked: Cleanliness, amenities, property conditions & facilities
Mays well have slept in the
Stayed 1 night in Aug 2021

2/10 Terrible

Peter

Disliked: Staff & service, property conditions & facilities
Where is that WIFI you advertised?
Motel advertises that it has WIFI. The alleged wifi only worked for us when we left our room and sat in the reception area of the adjacent motel , the Albert Park motel. Jumbuck is run by the Albert Park. In the room, the main window curtain was ripped from its rail and had been very roughly rehung. It didn’t work. Our window curtain was useless. Four appliances provided (tv, toaster, microwave and kettle) but only one single power point within that proximity. No breakfast or dinner restaurant or sit down eatery within a a 30 minute walk, but Harry’s restaurant will come and collect you for a dinner service. Only Telstra works out here, but there is a free phone box very close by to the motel. Constantly dripping taps in the bathroom…very noisy. Bed was good, pillows too flat, fridge was good size. Not a room I will stay in again.
Stayed 2 nights in Aug 2021

8/10 Good

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look there are bad reviews for this place but it was clean inside. Outside is dirt driveways. No views from the room if you're at the back. Wifi is unreliable. Make sure you don't pay a premium price to stay here
Stayed 3 nights in Jul 2021

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good
Stayed 4 nights in Jul 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking at the front door was on uneven ground, what looked like was once paved is now uneven gravel surface. very difficult for someone elderly, unsteady on their feet. The room was listed as an executive twin room. We were either given the wrong room or the executive days had long gone. The shower area needed a good scrub, the floor waste to handle any overflow was taped over to possibly contain an odour. Only one of the fluro lights over the bench with the toaster and microwave worked. The general condition of the room was poor with the join between the ceiling and wall cracking and coming apart. Ringing reception only got a recorded message so it was a case of driving 200 meters down the road to Albert Park Motel were reception is located. WiFi is terrible. Very hard to get reception and keeps dropping out. definitely overpriced.
Stayed 4 nights in Jul 2021

8/10 Good

Rhondda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
No separate reception office available
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Was a bit worried about staying here having read prior reviews, but was pleasantly surprised. If you're expecting a 5 star resort, of course you'll be let down; this is stock standard outback motel. There's evidence that they are making positive changes such as a stack of new mattresses that had been delivered and the modern (and working) split system and microwave in my room. I saw cleaning being done and the pool was tested and cleaned the day I arrived. Sure, the wifi doesn't work but does it ever in bush motels? (I noted the router was about 4 rooms down from mine). Jumbuck may have been left to rot in the past, but someone's spending some money to try and resuscitate it. Work in progress, but don't fear staying here.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast included.
Stayed 6 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very old motel bad sign when you first walk in and you see a can of bug spray on the fridge cockroaches were having a party in the bathroom in the early morning very disappointing for what you pay
Stayed 2 nights in Jun 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Spacious rooms. Outdated decor. No wifi despite advertising that they had it and us asking about it ... very unhelpful staff. Jumbuck seems to be the poor cousin to the neigbouring hotel that operates Jumbuck Hotel.
Stayed 2 nights in Apr 2021

6/10 Okay

Leo

Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Quiet
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Beds are terrible, to charge 199 for a night i really expect to have a decent bed. place is so outdated incredible
Stayed 1 night in May 2021

2/10 Terrible

Greg

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possibly the worst motel we have stayed in,room small,old & smelled of vomit,pool area and generally looks like the owners who owns a near-by motel where you have to inconveniently check in with have used all the love on their motel.For the price & convenience of meals etc i would stay elsewhere when we return to Longreach.
Stayed 4 nights in Apr 2021

4/10 Poor

Peter

Travelled with group
Disliked: Staff & service, property conditions & facilities
We stayed 3 nights. On the first morning, we discovered a very bad smell in the bathroom. We reported it to reception which was at another property. They arranged some chlorine product to be poured down the drains. The next morning I couldn’t even go into the bathroom without dry reaching. It was putrid!!! We told the cleaners & they agreed that it was very bad. They told us that we could move to another room after they cleaned one. We did this after we returned from an excursion.We let reception know that we had shifted & would like some compensation for what had happened. Yeah right - that wasn’t going to happen. The only ones who cared were the cleaners.
Stayed 3 nights in Apr 2021

8/10 Good

MISS

Travelled with family
Liked: Cleanliness, room comfort
Comfortable stay. No daily service due to Covid. Unfortunately no internet/ Wifi access either.
Stayed 4 nights in Apr 2021

6/10 Okay

Laurel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt bloody stay there . I cancelled it but I still had to pay for it. Never again. I will never stay in one of your motels ever again and will tell my friends and family not to either. And if you dont refund my money I will take this further, how dare you take it out of my bank.
Stayed 1 night in Apr 2021