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Reviews of The Iona Inn

2 out of 5
The Iona Inn
15 - 19 Spencer Road, Waterside Derry, Londonderry, Northern Ireland

Reviews

8.0

Very good

Rating 10 - Excellent. 58 out of 152 reviews" "
Rating 8 - Good. 51 out of 152 reviews" "
Rating 6 - Okay. 31 out of 152 reviews" "
Rating 4 - Poor. 8 out of 152 reviews" "
Rating 2 - Terrible. 4 out of 152 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

7.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Roger

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It was handy for out walking tours of Londonderry but very noisy and we had disrupted nights. The walls are thin and there was a very noisy group in the hotel waking us up after midnight.
Stayed 2 nights in Sep 2023
Response from tee on Sep 27, 2023
Good afternoonThankyou for taking the time to review our Bed and Breakfast, an extremely disappointing read!!!We apologise for noisey guests at the time of your stay. Unfortunately, we have no control of which guests are booking through third party platforms. If you had of made your complaints to staff, we would have gone above and beyond to make your stay more comfortable and even moved you to another room from the noisey guests. Unfortunately, as in any city centre, people come to a City to avail of the night life. Can I suggest, if it is quiet you are looking for at the weekend in any city centre, go a few miles outside to a more rural Bed and breakfast. Once again, thankyou and hope you enjoyed our gem of a city, Derry!!

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Tee on Aug 26, 2023
Thankyou for taking the time to rate our BnB. Very much appreciated.

10/10 Excellent

Stephanie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
We were made to feel very welcome when we arrived. The ladies that helped us were wonderful and our breakfast was delicious. We would recommend staying here to anyone we knew that was visiting Derry.
Stayed 1 night in Aug 2023
Response from TEE on Aug 24, 2023
THANKYOU

10/10 Excellent

Christine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good friendly staff room or clean
Stayed 2 nights in Jul 2023
Response from Tee on Aug 26, 2023
Thankyou Christine.

10/10 Excellent

Raymond

Stayed 1 night in Jun 2023

10/10 Excellent

Arthur

Stayed 2 nights in Mar 2023
Response from tee on Apr 2, 2023
Thankyou for your great review. Hope to see you again soon.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely place. Easy to get to. Very happy I stayed here and would book again.
Stayed 1 night in Dec 2022
Response from tee on Dec 31, 2022
Hi RonaldThankyou for taking the time to submit a brilliant review. Much appreciated. Hope to see you again in the future.Tonya & Staff at the Iona Inn

6/10 Okay

AMANDA

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Location was decent. Not a bad walk into the city. The shower had not been cleaned very well. Covered in hair. Breakfast was very good- Belle was very kind, friendly, and thoughtful when it came to making breakfast for our small children.
Stayed 2 nights in Sep 2022
Response from Tee on Oct 16, 2022
Good Afternoon AmandaThankyou for taking the time to review our Bed & Breakfast. We are unhappy to read of cleanliness issues. You were booked in for 2 x nights. It was a pity you did not highlite this to staff at checkin. we would have been able to investigate. It is best practice to highlite any issues to staff, just for future reference so as to make any stay in future accommodations enjoyable. Thankyou and hope to see you again in the future.

10/10 Excellent

Shelley

Stayed 1 night in Sep 2022
Response from Tee on Oct 16, 2022
Thankyou Shelley, the staff are delighted with your rating. Thankyou. Great to hear you enjoyed.

2/10 Terrible

MARY

Stayed 2 nights in Aug 2022
Response from MT on Aug 24, 2022
Good Evening Mary (USA)First and foremost, let me introduce myself. I am the Manager of the Iona Bed & Breakfast. I cannot understand how you can rate my B&B when you didn't even stay. For potential guests who are considering staying at my B&B let me highlight your experience!!!You and your husband/friend/partner booked a room each on two separate bookings. You booked a double room and the other was a Twin Room. You entered the B&B and your opening words were, "Cant stay here, I have allergies and there is a smell in the neighbourhood". How can you have the audacity to rate my B&B a "2" and "terrible"when you didn't even stay!!!! You were extremely rude to my employee who may I add is the most courteous, friendly, kind and helpful human being you could ever meet. You spoke down to her, spoke over her and in general, were an absolute disgrace to yourself and an embarrassment as an Ambassador to your Country. I suppose there is always a "Rotten Apple" in a Barrel and we had the misfortune of having to experience it!!!

8/10 Good

S

Stayed 2 nights in Jul 2022
Response from tee on Jul 21, 2022
Thankyou for your rating.

10/10 Excellent

Michael

Stayed 3 nights in Jun 2022

10/10 Excellent

josie

Stayed 1 night in Jun 2022
Response from tee on Jun 22, 2022
Thankyou for taking the time to review our BnB. It was a pleasure to have you stay.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Tee on Jun 17, 2022
Thankyou

8/10 Good

Sabina

Liked: Cleanliness, staff & service
Disliked: Room comfort
Great spot, bit uncomfortable
We made the reservation within 5 minutes of showing up so it is quite understandable that no one would be here. The owner had made plans for this ahead of time so I believe this happens often. Absolutely no issue as she was able to confirm our reservation and give codes thru the intercom at the door. As to the hotel, location is amazing for sightseeing and eateries, however a bit noisy with the windows opened as it is between busy streets. Once we closed the windows, WOW what a difference. Very little noise, I want these windows in my house. The beds were not much better than box springs on flat platforms, could be so much better
Stayed 1 night in May 2022
Response from Tee on May 20, 2022
Thankyou for taking the time to write a review.

10/10 Excellent

Aisling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brilliant place to stay, would highly recommend
A lovely family run B & B, very friendly and obliging, and a great welcome in the pub next door (also part of family)..we'll definitely be returning!!!... Aisling and Carmel. 😊
Stayed 3 nights in Apr 2022
Response from tee on Apr 29, 2022
Lovely to have you stay. Thankyou for your review.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in the West
A warm welcome from Tonya the host - a comfy bed and great location for this hotel. Great breakfast started the day off well PROS: Warm welcome, great breakfasts, clean comfy beds and ideal location CONS: Slightly dated room interiors and furniture, bedding in hallways and road can be noisy if a light sleeper(Im not)
Stayed 2 nights in Mar 2022
Response from T on Mar 30, 2022
Hi Sean Thankyou for taking the time to review your stay. It was a pleasure to have you and hope to see you again soon.

8/10 Good

Jonathan

Stayed 1 night in Feb 2022
Response from iona on Feb 16, 2022
Thankyou for taking the time to review your stay at our BnB.

10/10 Excellent

D

Stayed 1 night in Jan 2022
Response from Tee on Feb 4, 2022
Thankyou very much for your review. We are delighted with your comments.

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot for a family
Lovely clean spacious family room that had everything we needed. Plenty of space for our family of 5, nothing was any trouble to the host and she was very warm and welcoming. She gave us some suggestions for places for dinner which were great. Handy to have the wee prepay carpark just round the bend. Breakfast was beautiful and freshly served. Thanks so much, will definitely recommend
Stayed 1 night in Dec 2021
Response from T Moran on Dec 6, 2021
Hi Rachel Thankyou for taking the time for writing such a great review. Just call direct if planning to visit again. have a lovely Christmas and Happy New Year to you all. Iona Inn

10/10 Excellent

Matt

Great for short break
Rooms where clean and adequate for our overnight. Breakfast was great with a choice of a ulster fry or continental breakfast. Great spot for walking distance to the centre aprox 10/15 min walk
Stayed 1 night in Dec 2021
Response from T Moran on Dec 6, 2021
Hi Matt Thanks for your great review. Means a lot to our dedicated team. Hope to see you again soon. Iona Inn

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved being so close to the city Centre!
Stayed 1 night in Oct 2021
Response from Tee on Oct 30, 2021
Lovely to have you stay.

6/10 Okay

David Alexander

Stayed 1 night in Oct 2021
Response from T on Oct 23, 2021
Thankyou David for taking time to rate our BnB. Its a pity you missed our delicious home cooked breakfast! Hope to see you again soon!!

10/10 Excellent

william

Stayed 1 night in Sep 2021
Response from T Moran on Oct 1, 2021
Thankyou for taking time to review. Much appreciated.

10/10 Excellent

Paul

Stayed 1 night in Sep 2021
Response from T Moran on Oct 1, 2021
Thankyou for taking the time to review our BnB. Very much appreciated.

10/10 Excellent

Leah

Stayed 1 night in Sep 2021
Response from Tonya on Sep 21, 2021
Hi Leah Thankyou for taking time to review our Bed & Breakfast. It was lovely to have you stay with us and hope to see you again.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely handy position and Tonya is super friendly. Lovely bar next door too.
Stayed 1 night in Aug 2021
Response from Tee on Sep 17, 2021
Thankyou Paul, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Iona on Aug 26, 2021
Hello Stephen Thankyou for your review.

10/10 Excellent

Tom

Stayed 1 night in Aug 2021
Response from Tee on Sep 17, 2021
Thankyou Tom for taking the time to review our Bed and Breakfast. Hope to see you again.

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Iona
Nice clean B&B . Very helpful staff and great breakfast.
Stayed 2 nights in Aug 2021
Response from T on Aug 15, 2021
Thankyou Barry It was a pleasure to have you stay with us. Hope to see you again soon.

8/10 Good

Carol

Stayed 1 night in Aug 2021
Response from tee on Sep 17, 2021
Thankyou Carol, for taking the time to review. It was a pleasure to have you stay with us.

10/10 Excellent

Dave

Stayed 3 nights in Jul 2021
Response from Tee on Jul 27, 2021
Thankyou for taking time to review our bnb. Delighted and hope to see you again, when you are back in Derry.

10/10 Excellent

Eoin

Stayed 3 nights in Jul 2021
Response from T on Jul 8, 2021
Thankyou Eoin, for taking the time to review our Bed & Breakfast. It was a pleasure to have you stay with us and hope we will have the pleasure of you staying with us in the future.

10/10 Excellent

Thomas

Stayed 1 night in Jun 2021
Response from tee on Jun 21, 2021
Thankyou Thomas for taking time to rate your stay. Very much appreciated!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Spotlessly clean. Welcoming and friendly staff. Central to everything. Breakfast great. Value for money.
Stayed 2 nights in Jun 2021
Response from T M on Jun 15, 2021
Thankyou for taking time to post a positive review for our BnB. We hope you will return soon.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect for exploring the city centre, comfortable rooms and a great breakfast!
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Location to city center and good breakfast too. Very helpful staff.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and nice rooms. Would stay again. Thank you
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Friendly staff, good location and good breakfast
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
The staff were excellent. Couldn't do enough to make our stay good.
Stayed 4 nights in Jul 2019

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice b&b with friendly staff and a good breakfast. It's on a busy road so rooms at the front are a bit noisy. 10-15 minute walk into town and bus statipn.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff cannot do enough nice breakfast very clean comfortable beads overall very nice place going back in August
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2019

8/10 Good

Alison

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Mar 2019

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little find
Great location for us as we were in town on a business trip. Service was great. Breakfast was good.
Stayed 1 night in Jan 2019

4/10 Poor

Yvonne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

10/10 Excellent

Gideon

Great Stay
Huge room. Airy and very clean. Lovely firm mattress. Great night's sleep. Wonderful home cooked breakfast. Next time we need to visit their bar next door as the atmosphere was great.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
We enjoyed beer in the attached pub. Staff was very friendly and our stay was pleasant
Stayed 1 night in Jun 2018

8/10 Good

Abhishek C.

Really nice B'n'B
This place is pretty good value for money. The staff is very helpful and courteous. The rooms are neat and tidy and have all the required amenities. TV, hot water, tea maker etc. Only one issue, our room was facing the road, so we could hear the traffic. However, it's still a good place to stay. Would recommend
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, friendly staff, tasty breakfast. We were just in town after a day of travel, so unfortunately missed most of what the city has to offer, but we'll have to come back!
Stayed 1 night in May 2018