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out of 3 reviews
Everything was perfect: Welcoming staff, cosy room, nice bathroom. The only annoying point was that there was no free WiFi.
“Good place to stay”
We spent 4 nights here in June and would readily go back. It is a clean, hotel with reasonable space in the room and a good breakfast included in our rate. It has a lovely garden where you can have your breakfast, or a drink after a day of touring. A key attraction is that it is located very close to the theatre district and the British Museum in a lovely part of London. We used the tube to get around only once, otherwise we walked everywhere and enjoyed it.
“Will never go back. Will never stay at any "Grange Hotel"”
The whole experience was unpleasant. We had to change rooms on arrival, as the room I had booked and payed for was not what we were given. I had reserved a queen suite with a sofa bed - that was the description on expedia, but was told I had not chose the sofa bed, and had to pay for it. Once we payed for the upgrade, we were moved to an amazing room... which just so happened to be in the basement, and right under the kitchen. We did not sleep because of the kitchen noise ALL NIGHT LONG, so were moved to a not so amazing, but still good room the next day. The horrible part of the experience was on check out. I had asked reception to unlock our phone, so I could make some calls. He warned me that using the phone would be expensive, but I told him that I have an international calling card. He then said "ok, but you'll still have to pay one pound per phone call". Annoying, but fine. I made 3 calls, so 3 pounds right? Wrong. My bill was for 112 pounds, because I had dialed "the wrong kind of toll free number"! I was livid! We had the manager come to speak to us, but he was unacommadating and rude. I will never stay at any "Grange Hotel" ever again.