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Reviews of The Cavendish London

4 out of 5
The Cavendish London
81 Jermyn Street, St James's, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 757 out of 1233 reviews" "
Rating 8 - Good. 313 out of 1233 reviews" "
Rating 6 - Okay. 111 out of 1233 reviews" "
Rating 4 - Poor. 40 out of 1233 reviews" "
Rating 2 - Terrible. 12 out of 1233 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Saiva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel!
Stayed 3 nights in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 22, 2024
Dear Saiva, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

8/10 Good

Tamra Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in May 2024

10/10 Excellent

Julian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been using this Hotel for a number of years for our annual trip to London, never disappoints, great location and always helpful staff.
Stayed 2 nights in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 21, 2024
Dear Julian, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

10/10 Excellent

Shirlyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, helpful staff, Ahmed was wonderful. Rugs could be replaced or a deep cleaning. Walls are thin and could hear the person next door sneezing. Area Construction was a bit annoying in the am.
Stayed 4 nights in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 20, 2024
Dear Shirlyn, Thank you for your feedback. Your comments have been shared with our team. We would like to welcome you again soon to allow us the opportunity for an improved stay.

10/10 Excellent

Seneca

Liked: Cleanliness, staff & service, property conditions & facilities
My favorite hotel in London!
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 21, 2024
Dear Seneca, Wow – what great feedback! Your comments have been shared with our team. I hope we will have the opportunity to welcome you again soon.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel, fantastic location, great staff. Very clean room, had a great time.
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 20, 2024
Dear Michelle, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in, nice room, very clean and in a great area of St James
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 20, 2024
Dear Grant, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Would definitely stay here again.
Stayed 3 nights in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 20, 2024
Dear Victoria, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

8/10 Good

NOVEM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to say, wonderful location 👍
Stayed 4 nights in May 2024
Response from Kind Regards, The Cavendish London Team on May 14, 2024
Dear Novem, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

4/10 Poor

catherine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We liked the property.Disliked the noise of the delivery truck and the noise of the delivery men at 4am until 5am.POOR night's sleep. .
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 13, 2024
Dear Catherine, Thank you for your feedback. Your comments have been shared with our team. We would like to welcome you again soon to allow us the opportunity for an improved stay.

10/10 Excellent

Martin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Go Too hotel when staying in London Best location you can get
Stayed 1 night in May 2024
Response from Kind Regards, The Cavendish London Team on May 13, 2024
Dear Martin, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 13, 2024
Dear Mark, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Location, location, location!
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 20, 2024
Dear Javier, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Adah Rose

Liked: Cleanliness, staff & service
The hotel is wonderfully located and the staff is very friendly and helpful
Stayed 1 night in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 13, 2024
Dear Adah Rose, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

Amer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and fantastic staff.
Stayed 1 night in May 2024
Response from Kind Regards, The Cavendish London Team on May 13, 2024
Dear Amer, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel I. The Mayfair district in London. Walkable to shopping and attractions. Very nice.
Stayed 2 nights in May 2024
Response from Kind regards, Vanessa, The Cavendish London on May 6, 2024
Dear Chris,Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

8/10 Good

Tammy

Business traveller
Liked: Cleanliness, staff & service, amenities
The staff and service were top notch. The hotel is perfectly situated, close to shopping, restaurants, city center, etc. The junior suite was nice, however having to walk the final flight of stairs was off-putting and inconvenient, especially considering the cost of the suite. Also, the area around the property was loud, due to numerous construction efforts in close proximity. I would definitely stay here again and recommend the property to others, just as it was recommended to me.
Stayed 3 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on May 6, 2024
Dear Tammy, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

6/10 Okay

Neill

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on May 6, 2024
Dear Neil, Thank you for your feedback. Your comments have been shared with our team. We would like to welcome you again soon.

8/10 Good

Oscar

Travelled with partner
Very well loca red
Stayed 7 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on May 4, 2024
Dear Oscar, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Tova

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff and wonderful location.
Response from Kind regards, Vanessa, The Cavendish London on May 4, 2024
Dear Tova, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room (we got upgraded on arrival) very friendly and helpful staff
Stayed 1 night in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 30, 2024
Dear Judith, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

8/10 Good

Lucille

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accommodating. The hotel is older. This meant no outlets for technology such as USB for charging There was one outlet for the entire space over the desk. This meant using the hair dryer in the sleeping area and ironing in that same area. The rooms were very clean with plenty of towels. Conveniently located near everything. There was construction near the building where we were located which started very early and was disruptive to sleep.
Stayed 5 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 29, 2024
Dear Lucille, Thanks for sending us your review. We appreciate your stay with us, but we regret not meeting your expectations. We continue to do necessary improvements to make this hotel a great one. It was a pleasure having you here.

8/10 Good

Marsha, Ft White

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 30, 2024
Dear Marsha, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

John

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and close to many sights, bus and tube stations.
Stayed 4 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 24, 2024
Dear John, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

10/10 Excellent

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the rooms were perfect for our girls trip! The only thing is the hotel bar..not so much.. no one could help at the bar. The front desk was very helpful and concierge was very helpful. It’s a great location with plenty of restaurants and shopping all in walking distance to all the major tourist spots.
Stayed 4 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 24, 2024
Dear Cindy, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

8/10 Good

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic hotel and location
Stayed 1 night in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 23, 2024
Dear Joanna, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was conveniently located, with easy walking to Piccadilly Circus, Buckingham Palace, Westminster Abbey, The London Eye, Big Ben, and others. The transportation options were abundant. Great location. The staff was friendly and responded quickly. The only negative was the walls were a bit thin and you could hear others, but not overly bad.
Stayed 4 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 23, 2024
Dear Brian, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Wondering little gem of a hotel, with the nicest staff.
Stayed 3 nights in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 23, 2024
Dear Nicholas, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

8/10 Good

Christopher

Travelled with partner
I’ve know about the Cavendish all my working life. I could see my father’s office from our room (Thank you) and the day he shepherded all his staff out of the building through the roof the day of PC Ivonne Fletcher’ murder. Our room felt a little tired but otherwise most happy with everything. Location is second to none.
Stayed 1 night in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 11, 2024
Dear Christopher, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Kimberly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredible! True meaning of hospitality.
Stayed 13 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 9, 2024
Dear Kimberly, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

6/10 Okay

Charlie

Travelled with family
Liked: Cleanliness, staff & service
The rooms are looking a little tired as the years go by, most of the tv channels didn’t work and the rooms in general need a bit of a facelift.
Stayed 1 night in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 9, 2024
Dear Charlie, Thank you for your feedback. Your comments have been shared with our team. We continue to do necessary improvements to make this hotel a great one. We would also like to welcome you again soon to allow us the opportunity for an improved stay.

10/10 Excellent

Dr Andrew

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 8, 2024
Dear Dr. Andrew, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and the concierge went above and beyond to assist us with unconventional requests. They were fantastic. Central location with great walking access to shops and sites. Would definitely return.
Stayed 2 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 6, 2024
Dear Christina, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing is they did not make my room for no reason. So hopefully it’s was just a mistake
Stayed 3 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 3, 2024
Dear Roberto, Thank you for your feedback. Your comments have been shared with our team. We would like to welcome you again soon to allow us the opportunity for an improved stay.

6/10 Okay

Lindsay

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
In general, the service was stuffy and unpleasant. The one exception was the restaurant and bar, where Damian, Irene, and Michael were lovely. But other than that, i felt like we were inconveniencing anyone we had to talk to for simple things like requesting the champagne we ordered for our arrival be delivered to the room. It was honestly incredibly disappointing.
Stayed 3 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 3, 2024
Dear Lindsay, Thank you for your feedback. Your comments have been shared with our team. We would like to welcome you again soon to allow us the opportunity for an improved experience.

10/10 Excellent

Nayeon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 3, 2024
Dear Nayeen, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, location and service. Surprisingly there were no gluten free options for breakfast - and £25pp for the buffet
Stayed 1 night in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 1, 2024
Dear Alan, Thank you for your feedback. Your comments have been shared with our restaurant team. We would like to welcome you again soon to allow us the opportunity for an improved experience.

10/10 Excellent

Richard, Harrisburg

Stayed 5 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 23, 2024
Dear Richard, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

Shellie, Austin

Stayed 1 night in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 23, 2024
Dear Shellie, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

EMILEE E, BEECHER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was super helpful with any request.
Stayed 7 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Mar 29, 2024
Dear Emilee, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located perfectly for shopping, touring palaces, going to the London Eye or getting on the tube. Spacious room and bathroom.
Stayed 5 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Mar 29, 2024
Dear Mary, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

4/10 Poor

Faith

Travelled with family
Disliked: Staff & service
I had stayed here before in 2022 and had an amazing stay. However, this past time I had a lot of issues with the noise - one night we were right above construction, another was right above a bar. The staff tried to move us, but as someone who suffers from a chronic illness it was just a struggle to feel like we were rested. I had also remembered the last time I stayed, the beds/sheets were comfortable, but this time they felt somewhat plastic-like. For this visit, it served our purpose but I will not be returning. Especially since the last time I had stayed it was less money with a bigger room, this did not feel completely worth it. If you're looking for a business hotel near several key subways/etc, I would book here.
Stayed 3 nights in Oct 2023
Response from Kind regards, Vanessa, The Cavendish London on Mar 25, 2024
Dear Faith, Thanks for sending us your review. We appreciate your stay with us, but we regret not meeting your expectations. We continue to do necessary improvements to make this hotel a great one. It was a pleasure having you here.

10/10 Excellent

Claudio

Stayed 3 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 8, 2024
Dear Claudio, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and super convenient location!
Stayed 3 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Mar 13, 2024
Dear Jessica, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.

10/10 Excellent

Beth

Stayed 3 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Apr 1, 2024
Dear Beth, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

8/10 Good

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel , excellent staff service
Stayed 1 night in Mar 2024

10/10 Excellent

Carolina

Stayed 2 nights in Mar 2024
Response from Kind regards, Vanessa, The Cavendish London on Mar 29, 2024
Dear Carolina, Thank you for taking the time to rate your recent stay at The Cavendish London. I hope we will have the opportunity to welcome you again soon.

10/10 Excellent

David, Oakham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent central location. Clean well-maintained property. Friendly staff. Evening meals slow service, mainly caused by slow service in the evening from their kitchen (not a new problem).
Stayed 1 night in Mar 2024
Response from Pranay Nuwal, Rooms Division Manager on Mar 7, 2024
Dear Guest, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London. Kind regards, Pranay Nuwal, The Cavendish London

8/10 Good

Chwee Kuong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customers service team attentiveness to guests’ preferences and requests is commendable. Keep up the good effort👍
Stayed 3 nights in Feb 2024
Response from Kind regards, Vanessa, The Cavendish London on Feb 27, 2024
Dear Chwee Kuong, Thank you for staying with us. The team are working hard and appreciate your feedback. We look forward to seeing you again soon on your next visit to our city and The Cavendish London.

8/10 Good

Aleksandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabulous hotel. It is located in a great area ; close to many different restaurants, bakeries, stores.... Our check-in process was super easy and we even decided to extend our trip by an extra day. This hotel is within walking distance of Piccadilly Circus and has many cute shops around the street.
Stayed 6 nights in Feb 2024
Response from Kind regards, Vanessa, The Cavendish London on Feb 27, 2024
Dear Aleksandra, Thank you for your kind review regarding our hotel and our central London location. We will always endeavour to offer a superior experience for our hotel guests and we truly value your feedback. We look forward to your next visit to our hotel and thank you for choosing to stay with us.