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Reviews of The Alma Hotel

4 out of 5
The Alma Hotel
499 Old York Road, Wandsworth, London, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 108 out of 166 reviews" "
Rating 8 - Good. 45 out of 166 reviews" "
Rating 6 - Okay. 7 out of 166 reviews" "
Rating 4 - Poor. 1 out of 166 reviews" "
Rating 2 - Terrible. 5 out of 166 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ioannis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice food,great rooms
Stayed 1 night in Jan 2024
Response from Phil Daley on Apr 25, 2024
Hi Ioannis, thank you for the positive review.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Very nice stay and very friendly staff! Pedro was particularly helpful! The restaurant menu was excellent with very attentive staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Anna Mimi

Stayed 2 nights in Dec 2023
Response from Phil Daley on Apr 25, 2024
Thank you Anna.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We experienced a warm welcome. The room was nice clean and cosy. And breakfast the next morning was excellent.
Stayed 1 night in Dec 2023

10/10 Excellent

Lindsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alma was perfect! The staff was extremely helpful and friendly, and the rooms were super clean and nice. We will definitely stay here again when we return in the future.
Stayed 4 nights in Nov 2023

6/10 Okay

Ryan

Stayed 3 nights in Oct 2023
Response from T on Oct 31, 2023
Hi Ryan,What could we do to improve for a 5/5.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couple for USA Vacation
We had a great time! Perfect experience if you want a pub feel, but still a lovely room and quiet stay. They have an adorable pub dog, tasty breakfast, and lots of attention to detail. Everyone was so kind.
Stayed 4 nights in Sep 2023
Response from TH on Oct 25, 2023
Hi Jason,Thank you for your kind words and yes is a popular person to see.We hope you come visit again

8/10 Good

joanna

Stayed 1 night in Oct 2023
Response from TH on Oct 25, 2023
Hi Joanna, anything we could approve on to receive 10/10.

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute and cozy place. Right next to the train station and pubs. And amazing breakfast! Can’t wait to go back again.
Stayed 1 night in Sep 2023
Response from TH on Oct 25, 2023
Thank you for your positive review.Glad you got to try our breakfast and enjoyed your stay. Please do come back and visit us again.

10/10 Excellent

Marilyn

Stayed 2 nights in Aug 2023
Response from TH on Oct 25, 2023
Thank you for the 5/5.

2/10 Terrible

Maurine

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from General Manager on Jul 25, 2023
HI Maurine, we'd love to know what went so wrong for this one star review. Upon check out we did ask if everything was ok and you seemed totally happy- please give us a call to discuss as we always strive to improve our hotel and service

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel.
The Alma is a gem.Tucked away in a "foody" street, but opposite Wandsworth Town rail station, this is a blend of buzzing gastropub and genuine charm high-end hotel. Impeccably managed by a dog-loving manager and a great team, we found the Alma to be one of the best hotels we have stayed in. Our room was super-comfortable and had everything we could possibly need, from a Nespresso machine (with fresh milk in the fridge) to a large bath and excellent rain shower. Most importantly, the bed was super-comfortable. The Alma is part of a hotel group, and these people clearly know their stuff. Will we stay there again? You bet!
Stayed 1 night in Jul 2023
Response from General Manager on Jul 25, 2023
Thanks so much for your lovely review Andrew - will we love to have you again - you bet!

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, comfortable, clean, great location half a minute from the station but not loud.
Stayed 1 night in Jun 2023
Response from General Manager on Jul 25, 2023
Thanks for you review Chris and we hope to welcome you back soon!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Super stay in fab pub with excellent rooms.
Stayed 1 night in May 2023
Response from Phil Daley on Jul 1, 2023
Thanks so much for your 5 stars Paul - hope to see you again soon!

10/10 Excellent

Kristopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from T on May 8, 2023
Thank you for the 10/10 rating, we truly appreciate this.

8/10 Good

A J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from T on May 8, 2023
Thank you for the rating, have a lovely week.

10/10 Excellent

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well equipped, big comfortable bedroom and bathroom with high standard of facilities in the room. Nespresso and cut water glasses were a lovely touch!
Stayed 1 night in Feb 2023
Response from Phil Daley on May 25, 2023
Hi Caroline, we strive for 100% satisfaction from our beds right down to the water glasses in all our boutique rooms, and it is great to see you had such a positive experience at The Alma Hotel.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brilliant gastro pub with a really lovely hotel
We loved this pub and hotel. The staff were superb. Especially our waiter who created a new table for us to have lunch as the pub was so busy. The check in staff were super friendly. Our food was first class and the room was really comfy with loads of extras and a lovely mini bar.
Stayed 1 night in Feb 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023

8/10 Good

Caroline

Stayed 1 night in Dec 2022

10/10 Excellent

Alyssa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this quiet little stay a bit further from city center. On our last day we figured out the trains and let me suggest to utilize those on your trip! I’d never navigated public trains before and it was super simple. There’s a few restaurants and a little mart on this street. The hotel is situated inside the only bar/restaurant on the street, which was very convenient but not distributive at all.
Response from Phil Daley on Jul 1, 2023
Thanks for your review

10/10 Excellent

Dr Claire Walsh

Stayed 2 nights in Sep 2022

8/10 Good

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean with helpful staff
Everything brilliant but everything a tad overpriced
Stayed 1 night in Aug 2022

8/10 Good

Cierra

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff who went out of their way to make our stay excellent.
Stayed 2 nights in Jul 2022

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel, modern, clean, roomy and great neighborhood with lots of options for meals. Transport is Brit rail to Clapham Junction and Waterloo with buses that connect to Victoria. Would definitely stay here again.
Stayed 2 nights in Jun 2022
Response from Phil Daley on Jan 21, 2024
Thank you again for taking the time to let us know how we did. We hope you have a great day!

8/10 Good

Lakmalie

Stayed 1 night in Mar 2022
Response from Jade on Apr 5, 2022
Thank you Lakmaile

2/10 Terrible

Caroline

Stayed 1 night in Mar 2022
Response from Jade Cahill- Hotel Manager. on Mar 23, 2022
Hello Caroline, Sorry you weren't satisfied with your stay We do take customer feedback seriously please do feel free to email with more information to alma@youngs.co.uk

6/10 Okay

David

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very hot in our room, despite having an air con unit. We’re told in the morning that this was all controlled centrally rather than in room. However you wouldn’t naturally assume this if you have a control in your room and there was nothing in the room indicating it was controlled from reception! As we arrived at c11pm, we thought it was too late to change rooms and so had a v uncomfortable night’s sleep.
Stayed 1 night in Dec 2021
Response from Jade - Hotel Manager. on Dec 20, 2021
Hello David very sorry to hear you had an uncomfortable stay. I think there was some confusion on check out. Our reception is 24 hours and if you called we could of helped you with the AC in the room, you can control it in all the rooms as well as a main control in reception. We are always happy to help no matter what time it is in the night.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jade on Dec 8, 2021
Thanks Sarah Hope to see you again soon

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old pub
Stayed 1 night in Nov 2021
Response from Jade on Dec 8, 2021
Thanks Trevor. Hope to see you again soon

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jade on Sep 21, 2021
Thanks Ian

10/10 Excellent

p

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Jade on Sep 15, 2021
Thank you! We hope to see you again soon!

10/10 Excellent

Gemma

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute stay
Great location just opposite a station, the rooms were very clean and comfortable. Breakfast was delicious but food took a while, was worth the wait. Fabulous choice in the mini bar in room. Friendly staff. Was a fantastic choice to stay over for backyard cinema which was a 5 minute walk from hotel.
Stayed 1 night in Aug 2021
Response from Jade on Sep 2, 2021
Thank you Gemma, Glad to hear you had a nice stay. Hope to see you again!

10/10 Excellent

Peter

Stayed 1 night in Aug 2021
Response from Jade on Sep 21, 2021
Thank you Peter

10/10 Excellent

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You can’t wrong!
I’ve stayed at the Alma many times, and have never experienced any issues. Rooms are comfortable and the food is great. Great atmosphere when fully open too!
Stayed 1 night in Jul 2021
Response from Jade on Aug 5, 2021
Thank you for this lovely review Stuart, Hope to see you again soon!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely one night stay !!
Fabulous one night stay room was lovely and bed comfy. The staff were very accommodating as our daughter came and joined us for breakfast and we just paid 10 pound . What a lovely breakfast it was too.
Stayed 1 night in Jun 2021
Response from Jade on Jun 24, 2021
Thank you for your lovely review Cathy, We're happy to hear you enjoyed your stay and enjoyed our breakfast with your daughter. We hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First post-covid stay, excellent!
First stay in a post-Covid world, and the cleanliness/hand sanitizing / distancing etc. was perfect. We had an absolutely delicious meal and before we ordered were told there was likely to be quite a long wait, and offered a complimentary drink before we ordered - excellent service to avoid a difficult situation in advance.
Stayed 1 night in May 2021
Response from Jade on Jun 1, 2021
Thank you for your review, We're glad to hear you felt comfortable and enjoyed our delicious food. We do look forward to welcoming you back again soon.

8/10 Good

SIMON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So much more than a pub!
Surprisingly quirky and well appointed in. So much more than a great south west pub
Stayed 1 night in May 2021
Response from Jade on May 22, 2021
Hello Simon,Thank you for your lovely feedback, We hope to see you again soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Little bit disappointing....
Slightly disappointing compared to previous stays even taking COVID into consideration. Service sporadic although friendly. No milk for morning tea in the fridge. Small thing but so important when you’re time challenged! Bathroom definitely needs a make over. Shower holder cracked and black mould on the shower screen. Delicious dinner and check out man was absolutely lovely.
Stayed 2 nights in Oct 2020
Response from The Alma on Oct 10, 2020
Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

10/10 Excellent

Simom, Bishopston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tremendous value for money. Great food and lovely interiors
Stayed 1 night in Jul 2020
Response from The Alma on Jul 29, 2020
Hello Simom. Thank you very much for your kind review. We're thrilled that you enjoyed your stay as we still aim to provide great value, even during this difficult time. Thanks again and hope to see you soon!

10/10 Excellent

Kris, bristol

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely to find a smaller quality hotel so close to central London. Great room. Breakfast was made to order and delicious.
Stayed 3 nights in Mar 2020
Response from Jade - Hotel Manager on Mar 21, 2020
Hello Kris, Thank you so much for your lovely review, Glad to hear you enjoyed your stay and your delicious breakfast. Hope to see you again soon

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
In “Wandsworth Village”.
Perfectly fine hotel with very convenient location for a family visit. Overpriced ‘tuck shop’ in room (no 9) struck an odd note, but room quietly situated above an inner courtyard, away from the bustle of the pub and restaurant. Full English breakfast was also OK but not special.
Stayed 2 nights in Jan 2020
Response from Jade Perry on Jan 20, 2020
Hello Kevin, Thank you for your feedback. Glad to hear you enjoyed our convenient location, We do hope to see you again in the future.

10/10 Excellent

Bek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Alma Hotel is situated on a quaint cobble-stone Street, giving it the London-feel without too much city noice and traffic. The location is perfect for traveling via underground or train, because the hotel is just a few steps away from the nearest tube station. Our room was gorgeous and the bed was super comfortable. The pillows were my only complaint. I think the location, access to amenities (like the pub downstairs), and the room aesthetics make this hotel worth every penny.
Stayed 1 night in Jan 2020
Response from Jade Perry on Jan 20, 2020
Hello Bek, Thank you for your review, Glad to hear you enjoyed our gorgeous rooms and our perfect location right across the road from Wandsworth Town train station. We hope to see you again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2020
Response from Jade Perry on Jan 20, 2020
Thank you for your 5 star review. Hope to see you again soon.

8/10 Good

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
As ever, lovely stay. Really nice room with a bath as well as shower in the bathroom (No 19). Lighting is a bit dodge but can overcome that. Only wrinkle was the remote didn't work!
Stayed 1 night in Jan 2020
Response from Jade Perry - Head Receptionist. on Jan 10, 2020
Hello Caroline, Thank you for your review, Glad to hear you liked (rm 19) i do apologize about the remote we have had this looked at - just to let you know reception is 24 hours and we are happy to help with anything big or small not matter what time. We look forward to seeing you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay here again! Room & bathroom better than expected. Restaurant with a great breakfast (and supper) menu. Don’t be put off by it being a pub, there is no noise carried through to the rooms. Great location for walking up the Thames, or jumping the train three stops to Vauxhall tube station
Stayed 1 night in Oct 2019
Response from Jade Perry - Head Receptionist. on Dec 9, 2019
Hello, Thank you for your lovely review, We do hope to see you again soon. Kind Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019