Breakfast, lunch, dinner served; Modern European cuisine

Reviews of Pullman London St Pancras

4 out of 5
Pullman London St Pancras
100-110 Euston Road, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 636 out of 1001 reviews" "
Rating 8 - Good. 250 out of 1001 reviews" "
Rating 6 - Okay. 60 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 26 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in very efficient and team very pleasant. Hotel handy for 3 major stations
Stayed 3 nights in Apr 2024
Response from Hotel Quality & Guest Experience Manager on Apr 16, 2024
Dear Peter,Thank you for the wonderful review!It is fantastic to know you had a good experience with us and enjoyed our location as well as the service provided by our team. Looking forward to welcoming you back soon!Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Wilburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient to St Pancras
Stayed 1 night in Apr 2024
Response from Hotel Quality & Guest Experience Manager on Apr 16, 2024
Dear Wilburn,Thank you very much for taking the time to share your positive feedback with us!I am delighted to know you had a great experience and enjoyed our convenient location. Your satisfaction means a lot to us and we cannot wait to welcome you back.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Ade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Quality & Guest Experience Manager on Apr 12, 2024
Dear Ade,Thank you for choosing Pullman London St Pancras and for taking the time to rate your stay! I am delighted to know you had an enjoyable time with us and hope to welcome you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful contemporary style hotel. Spacious family room. It just needed a nightlight on the child’s side.
Stayed 1 night in Apr 2024
Response from Hotel Quality & Guest Experience Manager on Apr 12, 2024
Dear Paul,Thank you very much for choosing our hotel and for taking the time to tell us about your experience!I am delighted you had a great stay with us and enjoyed our large family rooms. Your feedback about the nightlight is noted and I will definitely share it with the team for review. We look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 12, 2024
Dear Carol,Thank you for taking the time to review your experience and we hope to welcome you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Thierry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, amazing rooms, excellent location
Stayed 4 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 5, 2024
Dear Thierry,Thank you very much for choosing Pullman London St Pancras!I am glad to know you had a lovely time with us and enjoyed our hotel, rooms and location. Your positive comments are truly appreciated and we look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Blake

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly, 5 minutes walk to the train station and fish n chips.
Stayed 1 night in Apr 2024
Response from Hotel Quality & Guest Experience Manager on Apr 3, 2024
Dear Blake,Thank you for choosing to stay at Pullman London St Pancras! I am delighted to know you had a great experience with us and we look forward to welcoming you back soon.Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Ripsime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very polite and the property was very nice, including the onsite restaurant.
Stayed 3 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 3, 2024
Dear Ripsime,Thank you for choosing Pullman London St Pancras and for taking the time to share your experience!It is wonderful to know that our staff's politeness and the quality of our hotel, including our onsite restaurant, left a positive impression on you. Thank you for choosing us and we hope to have the pleasure of welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is premium service and facilities and well located for everything. A good place to stay when in London.
Stayed 1 night in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 3, 2024
Dear Sarah,Thank you for your positive review! I am delighted to read that you had a great experience and enjoyed the service provided, our hotel facilities and convenient location. Your kind words are truly appreciated and we look forward to welcoming you back on your next visit to London!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, clean rooms. Love the convenient location, so close to both train stations.
Stayed 2 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Mar 27, 2024
Dear David,Thank you for the lovely feedback! I am delighted to know you enjoyed your stay with us and I really appreciate your kind words about our helpful staff, cleanliness and convenient location. Looking forward to welcoming you back soon! Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

YUANCHONG, Hockessin

Stayed 4 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 16, 2024
Dera Yuanchong,Thank you very much for taking the time to rate your experience at Pullman London St Pancras and hope to welcome you back in the future!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Yusuf

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Mar 27, 2024
Dear Yusuf,Thank you for taking the time to rate your experience at Pullman London St Pancras!I am glad to know you had a 5 out of 5 stay with us and we look forward to welcoming you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pullman is a great hotel - nice and clean, great bar/ restaurant end close to shops, kings X and Euston train food options. Good quality hotel at a reasonable price.
Stayed 1 night in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Mar 27, 2024
Dear David,Thank you for taking the time to tell us about your recent experience at Pullman London St Pancras!It is fantastic to know you enjoyed your stay and we hope to welcome you back soon. Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 12, 2024
Dear Rober,Thank you for the great rating! I am glad to know you enjoyed your stay and hope to welcome you back in the nearest future.Warm regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Mar 11, 2024
Dear Chris,Thank you for choosing to stay at Pullman London and for taking the time to rate your experience with us!We look forward to welcoming you back in the future.Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Carol

Stayed 2 nights in Mar 2024
Response from Hotel Quality & Guest Experience Manager on Apr 3, 2024
Dear Carol,Thank you for taking the time to rate your experience at Pullman London St Pancras and I hope to welcome you back in the future!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Good value in easy access location
Stayed 2 nights in Feb 2024
Response from Hotel Quality & Guest Experience Manager on Mar 7, 2024
Dear Neil,Thank you for your lovely feedback!It is great to know that you enjoyed your experience with us, and we look forward to welcoming you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 1 night in Feb 2024
Response from Hotel Quality & Guest Experience Manager on Mar 7, 2024
Dear Tamara,Thank you for your great review! We are thrilled to know you had an excellent experience with us, and we cannot wait to welcome you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome location, and space. Amazing room with incredible views.
Stayed 1 night in Jan 2024
Response from Hotel Quality & Guest Experience Manager on Mar 7, 2024
Dear Aaron,Thank you for choosing Pullman London St Pancras!I am delighted to know that you had a lovely stay with us and enjoyed the location, room and views. Your kind words mean a lot to us and we look forward to having you back!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel. Relatively Small room and bathroom.
Stayed 1 night in Jan 2024
Response from Hotel Quality & Guest Experience Manager on Jan 16, 2024
Dear Guest, Thank you for choosing Pullman London St Pancras and for taking the time to share your thoughts with us.It is fantastic to know you had an overall good experience and enjoyed our hotel. Regarding the room size, we do have other options that may suit your preferences more, such as our Junior Suites or Deluxe Suites, which offer a bigger space. I hope this information was helpful, and we look forward to welcoming you back for another great stay! Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

2/10 Terrible

Andrew

Travelled with family
Liked: Amenities
Took 30 mins to check me in and charged me twice on checkout, now I need to dispute the transaction with my bank because they cannot see the first transaction. Aweful experience.
Stayed 1 night in Jan 2024

8/10 Good

Aisling

Business traveller
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Hotel Quality & Guest Experience Manager on Mar 10, 2024
Dear Aisling,Thank you for taking the time to review your experience at Pullman London and we hope to welcome you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Kevin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Michelle Jessica, Anaheim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very convenient location near the stations
Stayed 9 nights in Dec 2023
Response from Hotel Quality & Guest Experience Manager on Jan 8, 2024
Dear Michelle,Thank you very much for choosing Pullman London St Pancras! I am glad to know you enjoyed your stay with us, from our great team to the convenient location. Looking forward to welcoming you back for another memorable experience!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Quality & Guest Experience Manager on Jan 3, 2024
Dear Marie,Thank you for taking the time to review your stay at Pullman London St Pancras! I am glad to know you had a 5 out of 5 experience with us and look forward to welcoming you back.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Brock

Stayed 4 nights in Dec 2023
Response from Hotel Quality & Guest Experience Manager on Jan 3, 2024
Dear Brock,Thank you for taking the time to review your experience at Pullman London St Pancras! Looking forward to welcoming you back in the future.Best regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Lisa

Stayed 2 nights in Dec 2023
Response from Hotel Quality & Guest Experience Manager on Jan 3, 2024
Dear Lisa,Thank you for choosing Pullman London and for taking the time to rate your stay. Looking forward to welcoming you back in the future.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

STUART

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel Quality & Guest Experience Manager on Mar 7, 2024
Dear Stuart,Thank you for taking the time to review your experience!It is fantastic to know that you enjoyed your stay with us, and hope to welcome you back in the future!Best,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Quality & Guest Experience Manager on Dec 20, 2023
Dear Sandra,Thank you for rating your experience at Pullman London St Pancras!I am glad you had a 10/10 stay and hope to welcome you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

KARLA

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place. Just the rooms very small
Response from Hotel Quality & Guest Experience Manager on Mar 7, 2024
Dear Karla,Thank you very much for taking the time to provide us with your feedback!It is fantastic to know that you had a 5 out of 5 experience, and that you enjoyed our hotel. We understand that room size preference may vary for each guest, but we appreciate your assessment. Just bear in mind that we do have other room categories such as the Junior Suite or Deluxe Suite that offer a bigger space and may suite better your preferences. Thank you again for your feedback and we look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Gunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Quality & Guest Experience Manager on Jan 3, 2024
Dear Gunda,Thank you very much for staying at Pullman London and for rating your experience. I am glad you had a positive stay and look forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice with spacious room
Convenient location and spacious room. Value for $.
Stayed 6 nights in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Dec 5, 2023
Dear Guest,Thank you very much for choosing Pullman London St Pancras!I am glad to read you had a great stay with us and enjoyed our convenient location and spacious room. Your positive feedback is very much appreciated and we look forward to welcoming you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, quiet, wonderful staff
Stayed 4 nights in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Dec 5, 2023
Dear David,Thank you for taking the time to share your feedback with us! I am glad you had a lovely stay and enjoyed the cleanliness of our hotel, the quiet atmosphere and our wonderful staff. Your kind words mean a lot to us and we look forward to welcoming you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

NIKOLAS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very happy about the location.
Stayed 4 nights in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Dec 5, 2023
Dear Nikolas,Thank you for taking the time to share your experience at Pullman London St Pancras! I am delighted to know you had a great stay with us and enjoyed the cleanliness of the hotel and its convenient location. Looking forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

2/10 Terrible

Miranda

Stayed 1 night in Dec 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is great and has all the services you are seeking. Great location and service
Stayed 2 nights in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Dec 4, 2023
Dear William,Thank you very much for taking the time to share your feedback with us. I am delighted to read that you had a great experience and enjoyed our central location and great service.We hope to have the pleasure of welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

4/10 Poor

Tomas, London

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Having loud pipes in the bathroom making terrible banging sounds all night long should not be acceptable at this price range. Staff not even apologizing and almost hostile, will not stay here again even though the location is perfect.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay here at Pullman . Staff where amazing
Stayed 1 night in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Nov 28, 2023
Dear Michael,Thank you very much for choosing Pullman London and for taking the time to leave a review! I am delighted to read that you had an excellent stay with us. Also I really appreciate your kind feedback about our amazing team.Looking forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Aubrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location close to public transit. Clean, modern hotel.
Stayed 2 nights in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Nov 28, 2023
Dear Aubrey,Thank you very much for sharing your thoughts about your latest experience with us.I am glad you enjoyed our convenient location and the cleanliness and ambience of our hotel. We are looking forward to welcoming you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night. Perfect on all fronts with staff who were willing to help.
Stayed 1 night in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Nov 28, 2023
Dear Mark,Thank you for choosing Pullman London and for taking the time to leave a review!I am glad you had a perfect one-night stay with us and I really appreciate your kind words about our staff. Looking forward to welcoming you back soon.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Jingting

Stayed 5 nights in Aug 2023

2/10 Terrible

Mary

Travelled with family
Reserved an upgraded room for my return from Paris before heading back to the US but inadvertently booked the hotel for the wrong night. I phoned the hotel and they advised that since we were a no show they couldn’t sell the room I booked. They offered me a 10% discount if I rebooked for that evening For one, the hotel was not sold out mistakenly booked. Yes. It was my mistake but offering me a 10% discount to rebook was a bummer.
Stayed 1 night in Nov 2023

6/10 Okay

Coral

Stayed 1 night in Nov 2023

10/10 Excellent

Katherine, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Nov 13, 2023
Dear Katherine,Thank you for choosing Pullman London St. Pancras! It is great to know that you enjoyed our central location.We hope to welcome you back soon!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

8/10 Good

Evangel

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 1 night in Nov 2023
Response from Hotel Quality & Guest Experience Manager on Nov 7, 2023
Dear Evangel,Thank you for sharing your experience with us. It is great to know that you found our hotel to be very convenient for the purpose of your trip and I hope to welcome you back in the future!Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

Evangel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Oct 2023
Response from Hotel Quality & Guest Experience Manager on Nov 1, 2023
Dear Evangel,Thank you for your wonderful review! It is great to know that you had a 5 out of 5 experience with us. Looking forward to welcoming you back in the future.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

10/10 Excellent

David

Stayed 1 night in Oct 2023
Response from Hotel Quality & Guest Experience Manager on Nov 1, 2023
Dear David,Thank you for your great review! I am glad you had an excellent experience with us. Looking forward to welcoming you back soon. Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

6/10 Okay

Jeff

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Disappointing room in a good location
The room we were given was ok but for the money we paid, I expected a lot more. The location was great and the lobby areas looked pretty. However, we were mainly staying to use the room. Our main issues with the room were: * The layout of the room meant that one person had to climb into bed. * There were few furnishings in the room so the room felt stark. * The room on the whole looked tired with lots of wear and tear. * The TV did not have any of the free to air kids channels so my daughter was unable to watch the tv. Given the quality we expected v what we received, we will likely try another brand in the future.
Stayed 2 nights in Oct 2023
Response from Hotel Quality & Guest Experience Manager on Nov 1, 2023
Dear Jeff,Thank you very much for choosing to stay at Pullman London and for providing your feedback. I am genuinely sorry to read that you found your recent stay disappointing. While our prices are in line with other hotels in the area, I understand your expectations were not fully met. I will certainly pass on your valuable comments to our team to look on areas for improvement.Should you decide to give us another opportunity in the future, please do not hesitate to reach out to me directly so I can personally take care of your next stays with us and ensure a more enjoyable experience for you and your family. Thank you again for sharing your concerns with us.Kind regards,Sandra Lodeiro EsparisHotel Quality & Guest Experience Manager

4/10 Poor

Dave

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023