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Reviews of Park Grand Heathrow

4 out of 5
Park Grand Heathrow
449 Great West Road, Hounslow, England

Reviews

7.6

Good

Rating 10 - Excellent. 401 out of 1003 reviews" "
Rating 8 - Good. 287 out of 1003 reviews" "
Rating 6 - Okay. 138 out of 1003 reviews" "
Rating 4 - Poor. 60 out of 1003 reviews" "
Rating 2 - Terrible. 117 out of 1003 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Felix

I spoke to the lady at the reception about something bad I saw in the room and no one has gotten back to me
Stayed 1 night in May 2024
Response from Mandar Dhage on May 23, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Duana

It was easy to get there. But I am on holiday and it would have been nice to see smiling faces after a long day traveling. There was no smiles. No friendly. No asking about where I had been or where I was from. In the last 4 weeks I have stayed at over 20 hotels and this one had no joy.
Stayed 2 nights in May 2024
Response from Mandar Dhage on May 23, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

2/10 Terrible

Sirgit

Didn’t let us check in because I had no photo ID on me - already paid through Expedia and they weren’t answering the phone. Booked hotel as a birthday surprise for my husband and didn’t get to stay there! Looking to get a refund now
Stayed 1 night in May 2024
Response from Mandar on May 20, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Kyleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are going to London then it’s 45 minutes to get there using the tube or Uber. Nice place but inconvenient location
Stayed 8 nights in May 2024
Response from Mandar on May 20, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always clean and good standard rooms, the fridge was missing
Stayed 3 nights in May 2024
Response from Mandar on May 20, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
25 mins from Heathrow by bus. Nice accomodation at the right price.
Stayed 1 night in May 2024
Response from Mandar Dhage on May 14, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The reception area looks a little shabby but once on the bedroom floor the decor improved massively. The room was nicely furnished and the bathroom was very high standard
Stayed 1 night in May 2024
Response from Mandar Dhage on May 14, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Pamela

Nice shower but the USB charger wasn’t working! Not convenient
Stayed 1 night in May 2024
Response from Mandar Dhage on May 3, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mandar Dhage on May 3, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very homey!
Stayed 4 nights in Apr 2024
Response from Mandar Dhage on May 3, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Sally spark

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing stay, Excellent services
Stayed 2 nights in Apr 2024
Response from Mandar Dhage on Apr 25, 2024
Dear Sally, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location for public transport into London, warm friendly staff, clean hotel and reasonable.
Stayed 1 night in Apr 2024
Response from Mandar Dhage on Apr 25, 2024
Dear Mark, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Hasina, shrewsbury

Property is a little dated ( furnitures ) and rooms are not super clean but the staffs, the facilities and the area is exceptional Shops restaurants buses and metro in walkable distance
Stayed 1 night in Apr 2024
Response from Mandar Dhage on Apr 25, 2024
Dear Hasina, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Dictine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shops and transport close, cozy room, we did need a reheat option for our cold food
Stayed 7 nights in Apr 2024
Response from Mandar Dhage on Apr 25, 2024
Dear Dictine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mandar Dhage on Apr 18, 2024
Dear Robert, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service by front office staff- Monica & Vengal!
Stayed 2 nights in Apr 2024
Response from Mandar Dhage on Apr 18, 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay
Stayed 1 night in Apr 2024
Response from Mandar Dhage on Apr 18, 2024
Dear Lorraine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Rasmi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, walkable to nearby underground stations and restaurants! It felt like a safe neighborhood to me, not too much touristy things which kept it quiet. I didn't have much interaction with the staff, but shout-out to the maid service! They kept my room clean and didn't mess with my things. I stayed for over a week and a half.
Stayed 8 nights in Mar 2024
Response from Mandar Dhage on Apr 3, 2024
Dear Rasmi, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Tonja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Too far out from everything, the city. Had to go through dangerous area to walk to hotel.. staff during the day wasnt too friendly, not very good customer service. Had to ask a question, i waited nearly 15 minutes for someone to look up and acknowledge me. But the staff at night was better and much nicer..
Stayed 2 nights in Mar 2024
Response from Mandar Dhage on Apr 3, 2024
Dear Tonja,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful. The hotel is very pleasant and has an ambiance that is relaxing and inviting. The room was perfect, exactly what I needed and at a good price.
Stayed 1 night in Mar 2024
Response from Mandar Dhage on Apr 3, 2024
Dear Amy, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Samuel Yeboah

Stayed 8 nights in Mar 2024
Response from Mandar Dhage on Apr 18, 2024
Dear Samuel Yeboah, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Parwinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Mar 2024
Response from Mandar on Mar 22, 2024
Dear Parwinder, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

syed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent house keeping friendly staff very clean very good comfortable room
Stayed 2 nights in Mar 2024
Response from Mandar Dhage on Mar 15, 2024
Dear Syed, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

Oana

Stayed 1 night in Mar 2024
Response from Mandar Dhage on Apr 3, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Vaniza

Liked: Cleanliness, staff & service, property conditions & facilities
It was the best
Stayed 1 night in Mar 2024
Response from Mandar on Mar 21, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on Mar 1, 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Kesava

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on Mar 1, 2024
Dear Mr. Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Liza

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed looking view from the room
Stayed 1 night in Feb 2024
Response from Mandar on Mar 4, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Fine for a night - dodgy area
Stayed 1 night in Jan 2024
Response from Mandar Dhage on Feb 29, 2024
Dear rACHEL,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Grand London Heathrow Hotel is 2 hours away from cental London and 1 hour from Heathrow airport by bus. It's not the closest to shopping areas and site seeing areas, but it's cheaper than other hotels that closer to the heart of the city. It takes about 10 min to walk from the hotel to the nearest train station. The hotel room was good, but I wished there was an exhaust in the bathroom. The walls were a bit thin. You can hear neighbors if they are loud and smelled cigarette smoke seep into the room once over my 7 day stay. I requested cleaning every day which was done well. The bed was made and toilet paper was replaced everyday. They also provided water bottles after each time they cleaned. Overall, I would rate this hotel a 4 out of 5.
Stayed 6 nights in Feb 2024
Response from Mandar Dhage on Feb 28, 2024
Dear Paricia,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandar Dhage on Feb 28, 2024
Dear Linda, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Arsalan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking way too expensive
Stayed 2 nights in Jan 2024
Response from Mandar Dhage on Feb 28, 2024
Dear Arsalan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Danielle Samantha

Travelled with family, Travelled with family and small children
Breakfast are the same every day. It needs to change. It’s bland and boring. Experience was ok.
Stayed 5 nights in Feb 2024
Response from Mandar Dhage on Feb 20, 2024
Dear Danielle,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Nabeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and exceptional staff
Good hotel with decent services. Parking is free for 15 minutes after that it is £12 for 24hours. Although I used parking space app to park nearby which was more economical. The hotel was 15- 20 minutes walk from osterley and Hounslow East stations. Nearby a lot of food options as well including halal. The fridge in the room wasn’t working so it was promptly replaced. We did not have any meals so cannot comment on the food.
Stayed 4 nights in Feb 2024
Response from Mandar Dhage on Feb 20, 2024
Dear Nabeel, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Wilfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very good and the hotel was clean
Stayed 3 nights in Feb 2024
Response from Mandar Dhage on Feb 20, 2024
Dear Wilfred, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Mandar Dhage on Feb 20, 2024
Dear Richard,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

4/10 Poor

Mrs AO OMOSEBI

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is small for double occupancy, bed uncomfortable only one chair in the room with a table. No bedside light , so total darkness when the light in the room is turned off. Floor not cleaned as dirt underneath the bed. I have asthma and the room is not of good hygiene standard for me. I will not book anymore
Stayed 4 nights in Jan 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Kesava

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience
Left waiting at reception never got checked in abandoned to leave and go out and cold rainy night!! They couldn't contact reservations because reservations shuts at 8 p.m. they can't check you in up reception because they don't have the ability absolutely useless!!
Stayed 2 nights in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Good

Richard

Stayed 1 night in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Okay

Cliff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not as good as it could be!
Have stayed at The Park Grand, Hounslow many times and still like the hotel and great staff. BUT, things have slipped a little, check in was slow, only one member of staff available and a queue of 6 people or so. Also the biggest slip is breakfast! Fatty under cooked (for me) bacon, anemic pork and chicken sausages and additional charge of £3.95 for an omelette when you have already paid £13-15 for breakfast. Staff used to top up your tea/coffee cup, that no longer happens.
Stayed 1 night in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel, Poor from Other Guests
The hotel itself was nice. Decent rooms, clean, standard quality hotel. However on the Friday evening the clientele made the stay terrible. First some men with cycles turned up and got into a mass argument with the front desk about storing bikes in their rooms. This delayed check in for everyone else waiting for over 20 mins. Finally checked in and 3 drunk men were admitted into the room next to us and we could hear the entire conversation. That being said the young man with glasses who was working overnight on the front desk Friday night was incredibly helpful and a credit to the hotel. He moved us to a new quieter room on a higher floor to escape the drunks, even after dealing with a troublesome bunch of customers. Thank you young man. Then to top things off at 00:45 the fire alarm was triggered waking up the entire 3rd floor when there was no fire. The hotel itself was fine, but some unfortunate circumstances made this stay a poor one.
Stayed 2 nights in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terrible

Shane

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

2/10 Terrible

sanjay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Very slow service at reception. Standards were very poor
Stayed 1 night in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Excellent

Muhammad

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mandar on Feb 15, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Excellent

Michelle

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 4 nights in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Okay

TK Potencia

Liked: Staff & service
Disliked: Property conditions & facilities
Property is not deserving of 4 star. Should be 3 star. Require improvement generally.
Stayed 2 nights in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Okay

Amudat

Stayed 4 nights in Feb 2024
Response from Mandar on Feb 15, 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.