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Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
Rodney
May 6, 2024
Liked: Staff & service
Rodney
Stayed 2 nights in May 2024
Response from Guest Relations on May 7, 2024
Dear Rodney, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
Dwight
Travelled with partner
May 5, 2024
Liked: Cleanliness, staff & service
One elevator not working and bed only had 2 light sheets
Dwight
Stayed 1 night in May 2024
Response from Guest Relations on May 7, 2024
Dear Dwight, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
10/10 Excellent
Ferd
Travelled with family
May 4, 2024
Liked: Staff & service
Room was small, elevator wasn’t working
Ferd
Stayed 1 night in May 2024
Response from Guest Relations on May 7, 2024
Dear Ferd, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
We did not have any hot water on the day we arrived and on the day we checked out. When we told the attendant at the desk they did not offer any kind of response except that there was a pipe problem. They never offered any discount and seemed unconcerned.
Claude and Sharon
Stayed 1 night in May 2024
Response from Guest Relations on May 7, 2024
Dear Claude, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
8/10 Good
Paul
May 1, 2024
Liked: Cleanliness, staff & service, amenities
N/A
Paul
Stayed 1 night in Apr 2024
Response from Guest Relations on May 7, 2024
Dear Paul, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
There were a lot of mentally unhealthy people. I was afraid to use the pool.
Sandra Catherine
Stayed 4 nights in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear Sandra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
8/10 Good
George
Apr 28, 2024
It is at a very busy, complex intersection. I have stayed here many times over the years, however mostly because of the price. It is still my best choice for short visits to the city. Yet the building is definitely showing its age.
George
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Nael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
LISA
Apr 28, 2024
Liked: Staff & service
LISA
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear Lisa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Michael, Cambridge
Apr 27, 2024
Liked: Cleanliness
Michael
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear Michael, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4/10 Poor
Janice
Travelled with family, Travelled with family and small children
Apr 25, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
There seemed to be bodily fluids all over the walls and then terribly washed
Only 2 towels in the room for 4 people.
The bathroom door lock did not work
1 single use shampoo which was not enough for 4 people
Janice
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear Janice, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
Dear Simon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Water was cut off for the whole day without notice to me when i was checking in.
Alexa
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 23, 2024
Dear Alexa, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
Chris
Business traveller
Apr 22, 2024
Ok
Chris
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 22, 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Dear Morris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Ann Marie
Apr 21, 2024
Liked: Cleanliness, staff & service
Was close tonthe 401.
Ann Marie
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 29, 2024
Dear Ann Marie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Tracy
Travelled with group
Apr 19, 2024
Liked: Staff & service
I didnt like the type of people that were staying at hotel. It seemed that there were rooms with long term stays. Also the bed was very uncomfortable and the sheets and blankets were very statically
Tracy
Stayed 1 night in Feb 2024
Response from Guest Relations on Apr 21, 2024
Dear Tracy, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
2/10 Terrible
beverley
Apr 18, 2024
beverley
Stayed 1 night in Apr 2024
Response from Guest Relations on May 10, 2024
Dear Beverley, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience
6/10 Okay
James, Barrie
Apr 15, 2024
Liked: Cleanliness, staff & service
Good highway access
James
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 17, 2024
Dear James, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Hinar
Apr 13, 2024
Hinar
Stayed 1 night in Apr 2024
Response from Guest Relations on May 7, 2024
Dear Hinar, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Egon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
Gary
Apr 12, 2024
Gary
Stayed 1 night in Apr 2024
Response from Guest Relations on May 7, 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
4/10 Poor
Matthew
Travelled with family and small children
Apr 9, 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Okay place I really need to do some repairs in the rooms especially the bathroom in room 305
Matthew
Stayed 2 nights in Apr 2024
Response from Guest Relations on Apr 14, 2024
Dear Matthew, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
shannon
Apr 7, 2024
Liked: Staff & service, amenities
Check in is quick and easy,
Shower drIns really slow
shannon
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 14, 2024
Dear Shannon, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Titus, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
2/10 Terrible
Artiom
Apr 5, 2024
Artiom
Stayed 1 night in Apr 2024
Response from Guest Relations on Apr 14, 2024
Dear Artiom, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
8/10 Good
OLEG
Apr 1, 2024
Liked: Staff & service
OLEG
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 14, 2024
Dear OLEG, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Prakash, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Apurb
Mar 30, 2024
Apurb
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 2, 2024
Dear Apurb, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Sarah, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Fairly hood place. I would repeat. Do not like the deposit requirement.
Gary
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 27, 2024
Dear Gary, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
2/10 Terrible
Kalyan
Travelled with partner
Mar 26, 2024
Room was stinking.. bed was broken .. checked in 3.30 pm and checked out 9 pm same day.. no refund or apology was given.. worst management.. never approach this hotel..
Kalyan
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 27, 2024
Dear Kalyan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
George
Mar 24, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed here several time before. However those visits happened over ten years ago. The hotel is clean. That hasn’t changed. The hotel has aged. When I enter the bathroom door would not open. That was quickly fixed. At the end of the day the temperature dropped but the thermostat didn’t work. I tapped it. The cover plate fell off. The control buttons were loose. They worked with the plate off. Finally, the bathtub was very slow to drain.
George
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 25, 2024
Dear George, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Meghan
Mar 24, 2024
Meghan
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 26, 2024
Dear Meghan, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Karen
Mar 24, 2024
Karen
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 14, 2024
Dear Karen, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Kevin
Mar 24, 2024
Liked: Staff & service
Disliked: Cleanliness
Kevin
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 25, 2024
Dear Kevin, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
8/10 Good
Laurra
Travelled with family and small children
Mar 24, 2024
Liked: Staff & service
Staff was friendly and great service. Furnace wasn’t working in our room but there was a space heater provided which was sufficient. Doors to the rooms and bathroom need work as they don’t seem very secure. Lots of places within walking distance to eat and shop. Would stay there again.
Laurra
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 24, 2024
Dear Laurra, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Lynda, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Darren
Mar 23, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Darren
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 24, 2024
Dear Darren, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 Excellent
Francyska
Mar 23, 2024
Francyska
Stayed 1 night in Mar 2024
Response from Guest Relations on Apr 14, 2024
Dear Francyska, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
10/10 Excellent
Julie
Mar 20, 2024
Julie
Stayed 1 night in Dec 2023
Response from Guest Relations on Apr 14, 2024
Dear Julie, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Chris
Mar 9, 2024
The shower wouldn't drain but they moved us to a new room without any problems.
Chris
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 11, 2024
Dear Chris, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
The front desk staff were excelentt Room was large and everything was modern and clean
George
Stayed 3 nights in Mar 2024
Response from Guest Relations on Mar 9, 2024
Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
6/10 Okay
Jerome, London
Mar 8, 2024
Liked: Staff & service
Ok
Jerome
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 10, 2024
Dear Jerome, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
Eustacio
Mar 2, 2024
Eustacio
Stayed 1 night in Mar 2024
Response from Guest Relations on Mar 23, 2024
Dear Eustacio, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
6/10 Okay
David
Feb 29, 2024
David
Stayed 1 night in Feb 2024
Response from Guest Relations on Mar 21, 2024
Dear David, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.